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A SURVEY TO GAUGE PUBLIC OPINION ON TAX
COMPLIANCE
• Briefing Session : 15 September 2014, 14h00
• RFP No. : RFP 14/2014
• Closing Date : 8 October 2014, 11h00
Table of Contents
2
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BBBEE
7. RFP submission and contact details
8. Q&A
3
Procurement
Senior Manager – Professional Services
Project Manager – Professional Services
Commodity Leader – Professional Services
Finance Evaluator – Value Delivery Plan
BBBEE Specialist – Support Services
Operations Specialist – Governance, Compliance & Risk
Contract Specialist – Professional Services
SARS - Strategy and Risk
Executive – Strategy and Risk
Specialist – Strategy and Risk
Senior Manager – Strategy and Risk
Specialist – Strategy and Risk
Senior Manager - Finance
Corporate Legal Services
Legal Specialist
Welcome and Introduction: Bid Evaluation Committee
4
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BBBEE
7. RFP submission and contact details
8. Q&A
Table of Contents
Background
5
As an organ of state, SARS’s mandate outlines its obligations towards the state and
its people by:
Background Cont…
6
PURPOSE OF THE RFP
The purpose of this RFP is to solicit proposals from potential Bidder(s) for conducting a
survey to gauge public opinion on tax compliance.
The study will seek to establish the following:-
The drivers of taxpayer compliance from the public perspective through a survey of
randomly selected individuals.
A South African ‘attitude to tax compliance’ index on the public’s attitudes, motivations
and behaviour towards tax compliance.
The impact of the power of authority in driving public opinion on tax compliance.
DURATION OF CONTRACT
The successful bidder will be appointed for a period of 36 months. SARS reserves an
option to renew the contract for two (2) successive periods of twelve (12) months each.
7
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BBBEE
7. RFP submission and contact details
8. Q&A
Table of Contents
Scope of Work: Background (Refer to 8.1 of the RFP doc)
8
Revenue administrators in the world are realising the importance of identifying
factors driving taxpayer compliance. Taxpayer compliance behaviour is influenced by
several factors, including amongst others, national and global economy, and
legislative framework, physical, administrative, social, demographic and attitudinal
environment.
These factors can at times, combine to influence tax compliance and/or compliance
behaviour. Some of these extend even beyond the bounds of tax administration and
relate to changing social and economic conditions.
Observed global trends show that tax administrations are increasingly monitoring the
public opinion and its impact on tax compliance behaviour in order to maintain a
sustained balance on the compliance strategy. These additional obligations form part
of the context within which SARS operate and represent a real imposed on resource
allocation and usage.
The public opinion survey on tax compliance will provide key input to the formulation
of compliance strategy at the same time afford SARS a complementary view on the
drivers of tax compliance behaviour. One way of understanding the operating context
is through measuring, tracking and monitoring tax compliance through public opinion
survey.
Scope of Work (Refer to 8.2 of the RFP doc)
9
The following are SARS requirements for the provision of survey services on tax
compliance and the successful Bidder will be required:
To survey a representative sample of 2 800 persons (economically active group)
who will be randomly selected from demographic variables that include but not
limited to age, income categories, education levels, industry type, employment
segments, region / province / municipalities;
To design survey instruments, in conjunction with SARS, that will be used to
conduct public opinion survey;
To establish the power of authority in driving compliance by conducting in-depth
interviews with thirty (30) influential figures in politics, business, public service,
academia and special interest groups;
To compile a public opinion index on knowledge, attitudes, motivations and
behaviour towards taxpayer and trader compliance;
To hand over to SARS the data collection tool used in the survey. The successful
Bidder will be required to transfer knowledge to SARS personnel on how the
study was conducted and how the results have been analysed.
Scope of Work (Refer to 8.2 of the RFP doc) (cont…)
10
The project is envisaged to be executed in 2 phases. SARS estimates the project
would be conducted over a period of 6 months each year.
Phase I – General Public Attitudes, Perceptions and Motivations
Survey questionnaire design
Fieldworkers training
Sample design
Sign-off of the project plan and survey questionnaires
Potentially evaluating scale reliability and validity
Face to face interviews
Observations of actual interviews being conducted
Data cleaning and text analytics
Pivotal tool design
Data analysis
Analysing the survey results (text analytics)
Index design
Report writing
Recommendations
Scope of Work (Refer to 8.2 and 8.3 of the RFP doc) (cont…)
11
Phase II – Power of Authority
Develop a questionnaire
Face to face interviews
Analysing the survey results (text analytics)
Report submissions
Recommendations
DOCUMENTATION REQUIRED (Refer to 8.3 of the RFP doc)
Service providers are required to submit and:
Clearly demonstrate ability to design a national representative sample frame for
surveys;
Demonstrate the ability to deliver on the primary objectives in driving compliance
Provide relevant and secondary value-adding analysis techniques used to process
data;
Provide resources and information of the project team to be assigned for the project;
and
Demonstrate data management and reporting capabilities and how transfer of relevant
knowledge and skills will be implemented to SARS personnel for the provision of
public opinion survey and related services.
The proposals submitted by Bidders must be as comprehensive as possible. Please refer
to Annexure A1 – Technical Scorecard which clearly outlines how the bids will be
evaluated for functionality.
Scope of Work (Refer to 8.4 and 8.5 of the RFP doc) (cont…)
12
REFERENCES (Refer to 8.4 of the RFP doc)
Bidder(s) must provide the name(s) of at least three (3) current/recent customers
where survey services similar to SARS requirements have been delivered. You
must include: company name, contact name, address, phone number, duration of
contract, a brief description of the services which you provided.
TECHNICAL COMPLIANCE CHECKLIST (Refer to 8.5 of the RFP doc)
Bidders must complete the compliance checklist as outlined in Annexure A2.
13
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BBBEE
7. RFP submission and contact details
8. Q&A
Table of Contents
14
RFP Timelines
ACTIVITY DUE DATE
RFP Advertisement in Sunday Times 07 September 2014
Tender documents on SARS website 07 September 2014
RFP Advertisement in Government Bulletin 05 September 2014
Non – compulsory briefing session 15 September 2014, 14H00
Questions relating to RFP 26 September 2014
RFP Closing Date 08 October 2014, 11h00
Notice to bidders December 2014 /January 2015*
15
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation Process
6. Pricing Schedule and BBBEE
7. RFP submission and contact details
8. Q&A
Table of Contents
16
Pre-Qualification
Gate 0
Bid Evaluation Process Gate 0: Pre-Qualification Criteria
Name of Document that must be submitted Non-submission may result in
disqualification?
Tax Clearance Certificate – SBD 2 YES
SARS’ s Oath of Secrecy YES
Invitation to Bid – SBD 1 YES
Pricing Schedule – Annexure B YES
Declaration of Interest – SBD 4 YES
Preference Point Claim Form - SBD 6.1 NO
Declaration of Bidder’s Past Supply Chain Management Practices – SBD 8 YES
Certificate of Independent Bid Determination – SBD 9 YES
Bidder Compliance form for Technical evaluation – Annexure A 2 YES
17
Desktop Technical
Evaluation 70 points
Gate 1
Bid Evaluation Process Gate 1
Annexure A – Technical
Scorecard
Presentation 30 points
Only Bidder(s) that have met the Pre-Qualification Criteria in (Gate 0) will be evaluated in Gate 1 for functionality.
Functionality will be evaluated as follows:
• Desktop Technical Evaluation – Only Bidders who have met the minimum threshold of 49 out of 70 and are ranked in the
top five (5) will be shortlisted and invited for a presentation. The evaluation criteria for presentation will only be sent to the
shortlisted bidder.
• Presentation – Evaluation criteria for the presentation will only be send out to the shortlisted Bidders.
Bidders that have obtained a combined score (Desktop Technical Evaluation and Presentation) of
70 out of 100 points will proceed to Price and BBBEE evaluations.
• Methodology and Sample Frame
• Analysis
• Demonstrate the ability to deliver on
the primary objectives
• Resources and Project Management
• Data Management and reporting
• Client references/testimonials
• Presentation
18
The Bidder(s)’ information will be scored according to the following points system:
Functionality Maximum Points
Achievable
Minimum
Threshold
Desktop Technical Evaluation 70 49 and top 5
Presentation 30 N/A
Overall Combined Score 100 70
Bid Evaluation Process Gate 1 Cont…
19
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BBBEE
7. RFP submission and contact details
8. Q&A
Table of Contents
20
Price Evaluation
10 points
Gate 2
Bid Evaluation Process Gate 2: Price & BBBEE Evaluation
BBBEE Evaluation
90 points
Price Evaluation (90 points)
Adjudication Criteria Points
Price Evaluation
90
BBBEE Evaluation (10 Points)
Adjudication Criteria Points
BBBEE Evaluation
(BBBEE Certificate and/or submission
of SBD 6.1)
10
Where:
Ps = Points scored for price of Bid under
consideration
Pt = Rand value of Bid under consideration
Pmin = Rand value of lowest acceptable Bid
21
Pricing Schedule (Refer to Annexure B)
RFP14/2014: PRICING SCHEDULE - A SURVEY TO GAUGE PUBLIC OPINION ON TAX COMPLIANCE
Notes
5. All prices must be inclusive of VAT
Year 1 Year 2 Year 3 Year 4 Year 5
Ph
ase
1 A representative sample of 2800 randomly
selected, to reflect the demographics of the
country profile
Demographic variables to be considered include amongst others,
age, income categories, education levels, industry type,
employment segments, region / province / municipalities
Ph
ase
II 30 in-depth interviews with influential
figures to assess the impact of key
stakeholders/media/communication in
shaping tax compliance
Target: politicians /parliamentarians; senior business leaders;
lobbyists; senior public servants; scholars and academics;
average citizens; and special interest groups
R 0.00 R 0.00 R 0.00 R 0.00 R 0.00
R 0.00 R 0.00 R 0.00 R 0.00 R 0.00
R 0.00 R 0.00 R 0.00 R 0.00 R 0.00
R 0.00 R 0.00GRAND TOTAL
1. No variations to the pricing model template will be entertained. Any changes to the template, will be regarded as "Non-responsive"
2. Pricing should include all cost to be incurred i.e Management , travelling, intellectual property rights, license etc
4. SARS reserves the right to negotiate quoted prices with the successful bidders.
Contract Extension - 2 years
3. The quoted prices MUST be all inclusive. This means, All direct and indirect related costs must be include in the price. No additional costs will be considered post award.
TOTAL INCLUDING (VAT)
TOTAL EXCLUDING VAT
VAT @ 14%
Total Contract Term - 3 years Face to face Interviews
Assess the Power of Authority : Price should reflect the following aspect of the instrument
SARS BBBEE Requirements
22
Turnover Classification Submission Requirement
Below R5 million p.a Exempted Micro
Enterprise (EME)
BEE Rating Certificate or Letter from
Auditors/Accounting Officer to verify that
accredited EME and percentage of black
ownership.
Between R5 million and R35
million p.a
Qualifying Small
Enterprise (QSE)
BBBEE Rating Certificate from an Accredited
Rating Agency
Above R35 million p.a Large Entity (LE) BBBEE Rating Certificate from an Accredited
Rating Agency
Joint Venture (JV) – Certificates of both companies must be included.
http://www.thedti.gov.za/bee/notice32467.pdf Notice from the Minister of Trade & Industry on the
accredited verification agencies.
http://www.sanas.co.za/directory/bbee_default.php List of SANAS Accredited Verification Agencies on
behalf of the DTI.
23
BID DECLARATION 6.1 Bidders who claim points in respect of B-BBEE Status Level of Contribution must complete the following:
7. B-BBEE STATUS LEVEL OF CONTRIBUTION CLAIMED IN TERMS OF PARAGRAPHS 1.3.1.2
AND 5.1
7.1 B-BBEE Status Level of Contribution: …………. = ……………(maximum of 10 or 20 points)
(Points claimed in respect of paragraph 7.1 must be in accordance with the table reflected in paragraph 5.1 and
must be substantiated by means of a B-BBEE certificate issued by a Verification Agency accredited by SANAS
or a Registered Auditor approved by IRBA or an Accounting Officer as contemplated in the CCA).
8 SUB-CONTRACTING 8.1 Will any portion of the contract be sub-contracted? YES / NO (delete which is not applicable)
8.1.1 If yes, indicate:
(i) what percentage of the contract will be subcontracted? ............……………….…%
(ii) the name of the sub-contractor? …………………………………………………………..
(iii) the B-BBEE status level of the sub-contractor? ……………..
(iv) whether the sub-contractor is an EME? YES / NO (delete which is not applicable)
BBBEE Key Sections to complete in SBD
24
B-BBEE Contributor Level Number of Points
(80/20 system)
Number of Points
(90/10 system)
1 20 10
2 18 9
3 16 8
4 12 5
5 8 4
6 6 3
7 4 2
8 2 1
Non-Compliant Contributor 0 0
Points Awarded for BBBEE Contribution
25
1. Welcome and Introduction
2. Background – Public Opinion on Tax
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BEE
7. RFP submission and contact details
8. Q&A
Table of Contents
26
+
TENDER BOX SARS Brooklyn Bridge,570 Fehrsen Street, Linton
House, Brooklyn
Any enquiries must be referred, in writing via email to:
[email protected] or [email protected]
1 2
Bidders must submit copies of each file (Original and Duplicate) and a CD-ROM with
content of each file by the 15 September 2014 at 11:00
Original Duplicate
Bid Submission
+ File 1 & File 2 content
Note: Pricing Schedule must be in Excel
Not PDF
27
Section1 Pre-qualification (SBD documents)
Name of the document that must be
submitted
Non-submission may result in disqualification?
Tax Clearance Certificate – SBD 2 YES – Please submit a valid and original copy of the certificate.
SARS’s Oath of Secrecy YES – Please complete and sign the supplied pro forma document in the presence of
Commissioner of Oaths and initial every page.
Invitation to bid – SBD 1 YES – Please complete and sign the supplied pro forma document.
Pricing Schedule YES – Please submit full details of pricing proposal to SARS on Annexure B.
Declaration of Interest – SBD 4 YES - Please complete and sign the supplied pro forma document.
SBD 6.1 – Preference Point Claim Form No – Non-submission will lead to a zero score on BEE.
Declaration of Bidder’s Past Supply Chain Management
Practices – SBD 8
YES - Please complete and sign the supplied pro forma document.
Certificate of Independent Bid Determination – SBD 9 YES - Please complete and sign the supplied pro forma document
Section 2
Technical Responses (Nomination and/or Payment Platforms)
Supporting documents for technical response
Testimonials/references
Section 3
Section 4 Signed GCC and SLA Draft with proposed amendments, which SARS reserves the right to accept or reject.
Company Profile and Supplementary Information
File 1: Prequalification and Technical Response
28
File 2: Pricing Schedule and BEE
Section1 Pricing Schedule
Section 2 BEE Certificate or Accountant letter for SMEs
29
1. Welcome and Introduction
2. Background
3. Scope of Work
4. RFP Timelines
5. Bid Evaluation
6. Pricing Schedule and BEE
7. RFP submission and contact details
8. Q&A
Table of Contents