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A three layer architecture approach was designed to enable bridging strategy to action in a complex environment

Business Layer

Grasps the business direction and the business

capabilities, including people, business concepts, processes, and business

technology. Application Layer

This layer represents the Information Technology landscape, with all its Applications, technical

functionality and connections. Infrastructure Layer

Encompasses generic services and functions that provides a foundation via which <<COMPANY>> is able to run its operations.

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A three layer architecture approach was designed to provide insight in a complex environment

Business Layer

Grasps the business direction and the business

capabilities, including people, business concepts, processes, and business

technology.

Application Layer

This layer represents the Information Technology landscape, with all its Applications, technical

functionality and connections.

Infrastructure Layer

Encompasses generic services and functions that provides a foundation via which ABN AMRO is able

to run its operations.

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Customer Journey

Value Streams

Automation

Data Integration

Process Execution

FROM STRATEGY

TO EXECUTION

Stage 2 Stage 3 Stage 4 Stage 1

BC1

BC2

Business Capabilities

0110101 1101010 1010011 11101101

0110101 1101010 1010011 11101101

0110101 1101010 1010011 11101101

010011011 101101010

1001101011 1011101101

0110101 1101010 1010011 11101101

0110101 1101010 1010011 11101101

1010110100011001001101101011011101011 1011010110011011110110110101011110110101 11010011101101010110110101011100110101

10101011101011011000110111011011010011

The Customer Journey is a method to identify what people do and

how they feel about their interaction with ABN

AMRO

A Value Stream is an end-to-

end collection of abilities that

creates a specific value

A Business Capability is the unique craftsmanship

to combine data, processes, organisation

and technology to deliver individual value items and propositions

Process Execution is the performance of a

sequence of (human or technical) activities that carry out some work in

an organisation.

Data Integration is about data

sharing between data consumers

and data providers.

Automation entails all behaviour that is

automated via applications and other IT services

0110101 1101010 1010011 11101101

101 010 100 101

?

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Different tools and techniques enable bridging the gap between needs towards action

ABN AMRO Business Capability Model Capabilities of ABN AMRO

Value generation driven

Organisation Structure Agnostic

Technical Reference Model Platform services of ABN AMRO

Solution Implementation independent

Application Reference Model Application Functions ABN AMRO

Abstracted from organization structure

Solution implementation independent

ABN AMRO Lexicon Data Centric

Conceptual Views

Logical Data Business View

Based on DM BOK

Business Capability Explaining WHAT and HOW

Data Centric

Process, Organisation and Technology oriented

List of Golden Sources Data Centric

Index to Golden Sources

Implementation dependent

One Application Referential List of Applications

Technology centric

Implementation dependent

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Investment Advice

Investment Ordering

Discretionary Portfolio Mgmt

Position Keeping & Asset Servicing

Brokerage

Clearing

Custody

Investment Order Management

Agency Administration

Investments Data Interfaces

Investments Operation Contract

Investments. Position Mgmt

Custody Management

Settlement Processing

Securities Transfer Management

Investment Reporting

Investment Execution

Investments Brokerage

Investments Portfolio Mgmt

Investment Product Mgmt

Investment Advice Mgmt

Business Capabilities Application Functions

Mapping between Business Capabilities and Application Functions

Possible usage:

With the connected model it is possible to indicate several aspects, e.g. o Degree of digitalisation

of the capabilities o Degree of change

flexibility o Degree of API

readiness o Cost o Technology Risk o IT Complexity o Level of Legacy

Only for illustration purposes

APPL

ICAT

ION

S

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The Business Capability is also the linking pin to the other models

Business Capability

Business Capability

Application Function

Application Reference Model (ARM)

ABN AMRO Business Capability Model (ABC)

Technical Domain

Technical Reference Model (TRM)

Business Object

D

A.LEX

(TBD)

P Business Process

T

D

P

O

App Function

App Component

App Interface

Data Object

Technical Domain

ArchitectureReference Model

ArchitectureReference Model

Busin

ess L

ayer

Appl

icat

ion

Laye

rIn

frastr

uctu

re La

yer

T

Insight in dependencies Models help in creation of views heat-mapping, identifying involved Business Capabilities, Application Functions and Infrastructural Components. Via (Heat)maps priorities, dependencies, opportunities can be defined efficiencies across teams, budgets, strategic themes.

Reducing Complexity Models can be used to reduce complex environments where data, processes, people and technology are intertwined. This is done by bringing back all relations to unique Business Capabilities and via the DPOT mechanism, the different views can be extracted.

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Example 1 | Service Oriented Architecture 2.0

The scope of SOA 2.0 is mostly about refreshing the current service-oriented architecture (SOA). • Covers all the aspects of APIs

into one document, because existing information is more fragmented

• Stresses the usage of REST much more

• Alignment with Digital Integration & Access Layer

• Improved principles, such as guidance provided when creating own domain layer

• Clarification about API Gateway

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Example 2 | Asset & Liability Management Risk Architecture 2020

The FSA ALM Risk is written to support decisions on changes towards 2020 and beyond, in parallel with the Finance & Risk architecture. It provides a principal based guidance on several topics related to ALM such as: ALM Risk in the Banking book • Liquidity Risk in the Banking Book • Market Risk in the Banking Book

• Interest Rate Risk in the Banking Book (IRRBB)

Funding plan • Risk calculations needed for funding plan

Funds Transfer Pricing • Risk calculations leading to FTP based on

central funding

Architecture • Business Architecture • Technology Architecture

• Application Architecture • Data Architecture

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Example 3 |Data Warehousing and Business Intelligence

The DWH & BI FSA aims at aligning with the business landscape, it’s objective is to address their specific concerns and trough architecture layers trigger added values to a single or cross domain areas. the FSA will cover all business data usage for reporting and analytics and the pain aspects of these various data journeys from ingestion until readiness. The output of the FSA outlines principles and definitions, highlight architecture risks and drives to the appropriate data solutions that enhance future MI business capabilities and bring tangible values to the business.

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Example 4 | Customer Experience

The FSA Customer Experience describes vision, capabilities and an approach needed to enable engaging and empowering ecosystem, for enhancing employee experience in short and long term. It covers important dimensions across employee journey of on-boarding, operations and off-boarding. Detailed business dimension of employee facing customer functions will be covered as part of the separate FSA, keeping in mind breadth and complexity of the subject in an employee journey.

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Example 5 | Transaction Monitoring

This document describes the Future State Architecture Transaction Monitoring. The objective of Transaction Monitoring is to prevent the bank to be involved in money laundering, terrorism financing and to avoid sanctions violations. A second (indirect) objective of Transaction Monitoring is to assess the risk of doing business with certain people. Examples are checking persons on political exposure or bad press or using other customer profiling practices, which contribute to assessing the risk.

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Example 6 |IT4IT

IT4IT focusses on the capabilities needed to manage business of IT , covering IT end-to-end from plan, through build and fulfilment to run. This FSA describes the opportunities and the way to strengthen these capabilities. It gives guidance towards a more mature and automated IT4IT architecture needed to become faster and more agile within IT

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Example 7 | System and Service Management

The scope of S&SM provides guidance to ensure a reliable and fast adaptable run environment for the business organisation by: • Ensuring availability,

operations and performance of the Bank’s application landscape, current and long-term

• Providing end-2-end management of all the banks applications, internally hosted and ASP/Cloud, both current status and outlook/ strategic

The FSA also provides input to our Enterprise Architecture principles, from which high level policies are defined to steer decisions regarding