a train of thought

COVER STORYA Train of Thought —Applying IT to Stay on Track

MARCH 2010

WORLD

On TrackStrategic End-to-End Rail Solutions Engineer Success

INSIDE

Virtualizing Desktops for Today’s Workforce

Unified Communications Yield Cost Savings

Focus on Insurance

MARCH 2010

AN ARTICLE FROMcscWORLD

FEATURES & CASE STUDIES• Technology Bridges the Gap

• Thalys Wi-Fi Keeps Train Passengers Connected

• Modern Apps for Mobile Workers• Swiss Federal Railways Gets Next-Generation

Dispatching System

• Volkswagen Drives Efficiency With Rail Solution

4 CSC WORLD | MARCH 2010

APPLYING ITA TRAIN OF THOUGHT:

tO Stay

onby Jenny mangelsdorf

MARCH 2010 | CSC WORLD 5

Warren Buffett agrees to buy

Burlington Northern Santa Fe

Corp. for $26.3 billion. German

Rail joins forces with Qatar

Railways for a €17 billion

project. And China’s invest-

ment in railway expansion

is rising this year to a record

high of ¥823.5 billion. One

would think a rail renaissance

was underway.

APPLYING ITA TRAIN OF THOUGHT:

TRACKtO Stay

CSC WORLD FEatuRE


A combination of environmental awareness, rising energy costs and road congestion continues to drive demand for both passenger and freight rail transport. Despite the current economic downturn, Europe’s railways, for example, are predicting significant growth over the next 15 to 20 years.

That growth is not without challenges, however. Railways see increasing competition from the trucking and airline industries. They also have to address decaying infrastructure, disparate systems and demanding consumers. IT offers the potential to overcome these segment-specific challenges, drive efficiencies and level the field in today’s competitive landscape.

“CSC has a long heritage of solving business-specific problems and addressing strategic challenges in the rail industry,” says mary Jo morris, CSC Technology and Consumer Group president. “We are more than a CRm or an IT company — we understand the rail business end to end.”

improving the customer experienceIn the passenger rail business, ridership in some countries has declined over the last several years. Research shows operators can help reverse that trend by creating individual relationships with passengers. In fact, a five-year European study released in

2009 validates that strong passenger rights and traveler partici-pation improve the bottom line for public transport authorities.*

CSC’s customer-oriented solutions have helped numerous organizations, including Skånetrafiken, a Swedish transport authority, and Thalys, a European commercial passenger rail service (see “Technology Bridges the Gap,” page 9, and “Thalys Wi-Fi Keeps Train Passengers Connected,” page 10). We’ve helped them and others increase travel and revenue as well as meet consumers’ heightened expectations.

“If you look about an intercity train today, virtually everyone is wirelessly online and working on their laptops for the whole journey,” says Peter Edwards, CSC senior program manager in Switzerland. “For businesspeople, the journey is productive time, not lost time. It’s also easier to travel by train — if you miss one, another will usually be along in 15 minutes, and it takes only moments to get on board. Trains have advantages that airlines simply can’t compete with.”

And technology can add to those advantages. As different modes of transport compete for business, technological advancements such as Wi-Fi-enabled trains could be the deciding factor for passengers.


CSC has a long history of innovation in the rail industry, delivering solutions for both federal and commercial organi-zations. We have designed, built and managed solutions for train operators, transit authorities and manufacturers in more than 10 countries:

• We helped France’s SNCF roll out a major PeopleSoft

transformation project, launched in 2005, to assist in

its overall transformation by forming independent and

auditable management entities.

• Using our Dynamic Sourcing approach, we helped integrate

Dutch national railway Nederlandse Spoorwegen’s vendor

and railway operations and give the company the visibility

and structure to efficiently manage IT vendor relationships.

• In 2007, we signed an IT services contract with Network

Rail, owner and operator of the UK’s railway infrastructure.

The outsourcing agreement coincides with a significant

infrastructure investment by Network Rail essential to pro-

viding the UK with a safe, reliable and efficient railway.

• We’ve worked with Transport for London, the largest

transport group in the world, managing and supporting

its service desk and desktop assets since 2007.

• In 2008, we signed a four-year contract with the National

Railway Company of Belgium to help the company design,

create and implement a new SAP-supported organization

that will optimize operational processes, assisting employ-

ees in the finance and maintenance departments.

• Our commercial clients include ERS Railways (Netherlands);

BASF, Evonik Industries, PCK Raffinerie, Salzgitter AG and

Veolia Verkehr (Germany); voestalpine AG (Austria); BLS

Cargo (Switzerland); and Arcelormittal (Luxenbourg).

• We operate the Competency Center for Logistics Solutions

in Dresden, Germany, and team with Dresden Technical

University to develop innovative transportation solutions,

provide the university’s students with real-world experience

and draw on young talent with industry-specific knowledge.

Innovation on Rails

“If you think about what it is that consumers like to do — what defines user friendliness to today’s consumers — technology is front and center,” adds Jim Taylor, CSC director, Transportation Services Industry Segment. “It’s their cell phone, the instant message, the constantly being connected. This is what consumers expect today wherever they are. So, to attract more riders requires making rail transport as user friendly as possible, which should drive more investment in technology-based solutions.”

A wave of infrastructure improvementsIn Europe, ensuring that train travel offers benefits over other transportation modes has been especially important in the wake of a proliferation of low-cost airline operators and improvements in roads. As passenger train operators look to increase ridership, those who operate and manage the infrastructure used by trains are also moving to improve their operations.

“A wave of investment in infrastructure is taking place,” says Taylor. “Governments are using the current economic downturn to replace and improve existing infrastructure. Sensor-based technologies, easy passes, intelligent rail networks and rail cars — these innovations are out there, but not yet universally deployed.”

* http://tinyurl.com/y86tf2g


demand for rail freight traffic to grow at a yearly average rate of approximately 3 percent until 2015.

“Up to 2015, rail networks expect to see a 25 percent increase in terms of train numbers for conventional traffic and an 86 percent increase in the number of combined transport trains,” notes Lucke.

Factors such as rising energy costs, a drive to reduce environ-mental footprints and increased road congestion point to why investors such as Warren Buffett are betting on a resurging rail industry and why some manufacturers already rely on this mode of transportation. Train travel releases from three to 10 times less CO2 than driving or flying, according to the International Union of Railways.

In Germany, many large automotive, chemical and steel manufacturers use sizable internal railway networks, some of which have more than 100 kilometers in railway sidings and up to 400 rail-related loading and unloading stations. manufacturers such as Volkswagen have turned to solutions based on CSC’s Rail Cargo system to help plan, control and monitor the rail networks that support their production facilities and factories (see “Volkswagen Drives Efficiency With Rail Solution,” page 14).

In the air and trucking industries, there’s already a great deal of visibility as to where materials are located throughout the trip. “For the cargo side, the challenge today is creating as close to a real-time supply chain so you know where things are in as close to real-time as possible,” says CSC’s Taylor. “Transit times will vary between transportation modalities, as will price. However, you want operational efficiency to be as close to or equal as possible between the different forms of transportation, and technology is a great way to level that playing field.”

Deregulation is also playing a role, as operators work to ensure the smooth movement of trains among regions. However, countries are at different development stages. In Europe, trains have to maneuver through more than 20 different rail signaling and security systems. The predicted growth in train travel will create a need to maximize infrastructure to increase capacity and improve traffic flow.

“The aim is to ensure that forecasted growth will be absorbed by the infrastructure network,” says Hans-Joachim Lucke, Transportation and Logistics business manager for CSC in Germany. “Even if all planned investments in infrastructure take place, there will be bottlenecks in part of the networks.”

We have already developed various solutions to help operators improve their processes. In 1999, CSC helped develop, and still maintains, a train management and control system for the Australian Rail Track Corp.’s New South Wales network. Part of CSC’s work included developing an automatic intelligent monitoring service, GPS Watchdog, to ensure early notification of potentially hazardous situations and provide controllers with the tools and information to quickly respond.

CSC is also helping SNCF, the French National Railway Service, create a mobile paperless solution to support the country’s 16,000 train drivers (see “modern Apps for mobile Workers,” page 11). For Switzerland’s Federal Railways, which operates Europe’s densest and most intensively used railway network, CSC de-veloped a rail dispatching system that more accurately forecasts rail traffic and allows higher network loads (see “Swiss Federal Railways Gets Next-Generation Dispatching System,” page 12).

Moving cargo more efficientlyFor the freight segment of the rail industry, infrastructure renewal will also help smooth the movement of goods as traffic increases. European Commission analysts expect overall

JennY MAnGeLSDORF is a writer for CSC’s corporate office.


Ten years ago, Denmark and Sweden settled a 300-year-old debate about linking the two countries and began building Europe’s longest road and rail bridge, which today spans the Öresund strait.

agency’s increased focus on the customer

during a time when the number of trips

across the bridge increased from 80 million

in 2000, when the bridge opened, to

130 million in 2009.**

Since Boomerang was developed, it has

evolved into a customer relationship

management software suite specifically

for public transport organizations that

deal directly with travelers. In contrast

with generic CRM software, Boomerang

integrates with public transport-specific

systems, such as automatic fare collection

systems, travel planners and real-time

traffic systems, partly through prebuilt

adapters.

Its modules, which support customer

service, sales and eTicketing, operations,

and marketing and communications,

integrate to provide all teams with a single

view of customers, products and cases.

The solution is now used by 15 of Sweden’s

19 public transport organizations, including

Stockholm’s transport authority.

This year, CSC will introduce a new version

of Boomerang, featuring a complete

rewrite of the technology platform with

the goal of creating a product that can

be tailored, extended and integrated with

a minimum amount of work. The new

platform, which uses a service-oriented

architecture, was built using Ruby, REST

and template-driven HTML.

“An exciting aspect of the new version is

that new, custom business flows and rules

can be created within a fraction of the time

required by most other systems,” says

Jonas Westerdahl, Boomerang solution

manager. “We want to support whatever

processes and surrounding systems the

client prefers to use, not only on day

one, but continuously, as their business

evolves.”

For more information, visit www.boomerangtransport.com.

At the time, Skånetrafiken, the Swedish

transport authority that manages travel

in the region — including Malmö, where

the bridge would enter the country —

anticipated a boost in traffic and traveler

queries. To cope with this influx, the

authority looked for, but could not find, a

customer claims system to help support

the increased business. So they contracted

for a custom solution, now a CSC product,

called Boomerang.

Boomerang gave Skånetrafiken the

opportunity to begin shifting from a

traditional mass transit mindset to a

customer-centric focus. The results have

been substantial, as Boomerang has

played a key role in increasing the use

of public transportation in Sweden.*

“We understood that we were at the

center of things for 1.2 million Swedes,”

says Magnus Hedin, Skånetrafiken

president. “We wanted to move from a

production-oriented organization * http://tinyurl.com/yhqmrwg** http://tinyurl.com/yky4f5v

to one that really sees and hears its

customers.”

Boomerang integrates with the transit

authority’s smart card system, enabling

travelers to log onto their personal home

pages and perform a variety of tasks, such

as order tickets, view smart card balances

or report lost cards. The solution also

handles customer reimbursements in case

of travel delays. In this case, Boomerang in-

tegrates with Skånetrafiken’s traffic system,

enabling the authority to link specific routes

to a claim to quickly verify and process it.

“Boomerang forms the cornerstone of

our customer strategy, allowing us to

tie together services, such as our smart

card system, and create a unified front

toward the customer,” says Peyman Sabet,

Skånetrafiken sales director.

In fact, Skånetrafiken has been hailed as

a success by the Danish Industry Branch

organization, partly due to the Swedish

tEChNOLOgy bRIDgES thE gap


a small, multidisciplinary and very responsive team,” explains

Pierre Kalfon, partner in charge of CSC’s Transportation and

Travel Services division in France.

The team’s first task was to analyze proposals submitted by

various telecoms providers, while also fine-tuning the economic

model of this future service. Reflecting its focus on customer

satisfaction, Thalys wanted to offer free Internet access

to “Comfort 1” (first-class) passengers and give “Comfort 2”

passengers the option of paying for access.

In September 2007, Thalys and CSC selected a telecoms

consortium, comprising 21Net, Nokia Siemens Networks and

Telenet, whose proposed solution involved satellites. “The

satellite-based solution was not the only option to be looked

at, but it turned out to be the one most suited to our needs,”

says Gilles Viennois, CSC director for the project.

The next crucial stage was development of an operating proto-

type. The consortium responsible for technical development

mobilized a team of 50 people, while the Thalys/CSC team

worked on several projects at the same time: defining optimal

service levels, designing the access portal for users and obtaining

the necessary authorizations from rail transport regulators in

each country involved.

Final adjustments were made to the prototype in January 2008,

paving the way for full installation of the system in 26 Thalys

trains. During this phase, customer support (consisting of a

hotline, onboard information and crew training) was tested to

ensure that it satisfied the high level of quality expected by

Thalys’ clientele. In April 2008, the service went live on the

Paris-Amsterdam and Paris-Cologne routes. It has since proven

to be one of the most popular onboard services and today is

available on all routes.

Thalys chose to offer broadband Internet access on its high-

speed trains, expecting this would fulfill a growing customer

demand. The only problem was, at the time, no one had devel-

oped a system that could provide commercial Internet access

aboard high-speed trains.

Space Age technologyWhen Thalys began their original studies for this project in 2005,

European company 21Net — with the support of the European

Space Agency — developed a prototype that demonstrated

both the proposed initiative’s feasibility and the public’s high

level of interest in the service. 21Net’s solution combined Wi-Fi

inside the train with a satellite Internet connection capable of

adapting to widely fluctuating transmission conditions, due to the

trains’ high speeds. The positive results of this early experiment

encouraged Thalys to envision a large-scale rollout.

Thalys enlisted CSC to support this complex project, based on

our industry expertise in steering projects involving introduction

of new technologies. CSC worked with Thalys to determine

requirements, identify the best technologies and providers,

and assist with testing and rollout. Thalys wanted its Internet

system to be set up similarly to its concession system for other

onboard services, where the operator is responsible for technical

rollout and operation of the solution.

“It was a transversal project requiring sophisticated expertise in

railways and telecoms, with a strong international dimension and

the need for the final solution to meet very high quality expectations

by customers,” says Olivier Poitrenaud, CEO of Thalys International.

Satisfying demanding customersThe project team was deliberately kept small — three CSC

consultants and three people from Thalys. “Faced with a project

that still had numerous areas of uncertainty, our idea was to have

How does a high-speed train company compete with the airline industry for international business travelers? Thalys International, which operates passenger trains between Paris, Brussels, Cologne and Amsterdam, began contemplating this question several years ago. To win new market share, the company decided to offer a premium service meeting business travelers’ particular requirements.

THALYS WI-FIkEEpS tRaIN paSSENgERS

CONNECtED


The rail operator, whose drivers first requested a mobile app

at an innovation workshop, asked CSC to help define the project.

It would entail supporting — from both a business and a tech-

nology standpoint — the country’s 16,000 drivers of high-speed,

regional, public transport and freight trains.

“We won this project thanks to our deep knowledge of the

transportation industry, as well as our expertise in reengineering

business processes while designing and implementing mobile

solutions and technologies,” says Christophe Lienhard, partner

with CSC’s Transportation practice in France.

“We began by providing management consulting and mobility

expertise to analyze the train-driving processes — namely, mission

preparation, execution and report — as well as the associated

administrative and economic processes. Our goal was to

determine what a mobile solution could improve, while strictly

complying with professional and safety rules, such as train

regularity, speed limitations and avoiding service disruptions.”

With the project, SNCF wanted to improve efficiency, reduce

its environmental footprint, and increase responsiveness and

flexibility in the exchange of information between the company,

drivers, and their management.

For example, before departing, drivers have to print out and

gather documents — such as weekly and daily plans, speed limit

tables and special alerts — which they use during their trips.

MODERN APPS FOR

When you’re one of the world’s biggest rail operators, staying on top means keeping an eye on opportunities. And when your drivers wish for a mobile application to support their work, you turn to an expert in mobility and rail solutions. The Société Nationale des Chemins de fer Français (SNCF), which operates France’s rail systems, turned to CSC.

At the end of their shifts, they have to hand write mission reports

that detail information such as realized schedules and problems

encountered.

Less paper, fewer errorsWith the new system, drivers can use PDAs to obtain and review

the information they need to prepare their trips. Through a GPS

and a scrolling timetable, pertinent information automatically

scrolls on the screen as the system follows the driver’s progress.

During their shifts, drivers have access to pre-filled mission

reports, which they can modify, if needed, and then send as

soon as they have finished their routes. This means less paper,

more timely information, no manual mission reports to scan,

correct and modify — and thus, fewer errors.

After CSC designed and implemented the solution, SNCF

teams integrated it with their IT environment and now operate

the solution. By following a pragmatic path, a step-by-step

approach was developed to manage the project. First, an

experiment was conducted to see if users would gain benefits

from the new system, and to validate the scope, solutions

and challenges involved. Then the solution was industrialized,

back up plans defined, support functions implemented, and

rollout and business change management activities prepared.

After completing system testing, a pilot phase began at

the end of 2009, followed by the rollout of the first version

now underway.

A user-driven request“The origin of the project was an idea from the train drivers,”

says Jean-Aimé Mougenot, SNCF director of the train drivers’

Human Resources department. “They imagined a tool that

would improve their work environment and were highly

involved in its definition and implementation, with more than

400 drivers participating, from the first steps to the beginning

of the rollout phase.

“This solution takes us a major step forward in modernizing

the train drivers’ activity, enabling them to better achieve

operational excellence in what is becoming a more competitive

and challenging environment for SNCF, all while contributing

to sustainable development.”

mObILE WORkERS


SBB manages the daily flow of 7,000 passenger trains and 2,000 freight trains that ride

Switzerland’s rail lines. To ensure the trains reach their destinations safely, punctually

and economically, the agency oversees 160 million track-kilometers a year — a number

they estimate will grow an additional 5.5 percent by 2014.

“With expected growth, we needed a system that could handle today and tomorrow’s

needs,” says Marcus Voelcker, CIO of Infrastructure for SBB and former head of

Project Rail Control System (RCS).

Replacing an outgrown systemBefore RCS, SBB’s dispatchers and operators relied on two different dispatching systems

that covered only part of the country and supported fewer than 60 users. SBB wanted

a system that would help evaluate forecasts and current multiple traffic situations, as

well as recognize conflicts and help resolve them.

CSC provided systems and application architecture development, software and systems

integration, and installation and testing for a near-real-time dispatching solution.

Today, the new system serves more than 400 concurrent dispatchers and operators

who manage and control all rail traffic on the country’s entire railway network.

SWISS FEDERaL RaILWayS gEtSYou learn a few things when you operate Europe’s densest and most intensively used railroad network. Switzerland’s Federal Railways (SBB) was ready to build a new rail dispatching system in 2005, and knew exactly what it wanted. SBB chose CSC to harness innovative technologies and deliver that next-generation system, which would serve the country well into the future.


SWISS FEDERaL RaILWayS gEtS

Every second, RCS processes several hundred messages from

peripheral systems, such as train-position sensors, calculates

train-journey forecasts and delivers the resulting changes to

railway dispatchers and customer systems. Dispatchers can see

all logical and physical railway elements in one model, which

also shows rail network availability. The system also provides

different views for planned, current and future network usage,

as well as any conflicts in near real time.

“If a conflict occurs, the system provides dispatchers with a

forecast model, giving them the critical information they need

to resolve conflicts and rapidly recover the original operation

plan,” explains Martin Kaufmann, a senior consultant with CSC’s

Swiss Transportation Management Systems practice. “Since

we introduced RCS, passenger train punctuality rose from

92 percent to 94 percent, placing Switzerland’s railways at the

top of international statistics.”

Managing a complex networkToday, SBB controls the dispatching of trains via four regional

operations control centers responsible for daily control of all

trains, networkwide. Dispatchers are spread across the country

in about 40 regional control centers and larger stations.

CSC developed a highly precise and continually self-updating

system that generates prognoses for every existing combination

of train and station or signal location. That meant building a

system that could simultaneously calculate 900 to 2,000 trains

in parallel, creating 300,000 possible events and 500,000

constraints that would have to be solved in a set of 500,000

linear equations a second. Because of performance requirements,

calculations could not last more than two seconds and would

have to be implemented as a continuous asynchronous process.

“To help dispatchers make decisions, we incorporated a highly

efficient procedure to calculate the networkwide impacts of

delays and connection postponements,” says Kaufmann. “This

is the only dispatching system today that successfully uses such

a forecasting method outside of a lab environment.”

Because SBB can now more accurately forecast rail traffic, it allows

higher network loads and delivers more efficient communication

between train staff and dispatchers.

NExt-gENERatION DISpatChINg SyStEm


VOLKSWAGEN DRIvES EFFICIENCyWIth RaIL SOLutION


For example, at Volkswagen’s Audi production factory in

Ingolstadt, Germany, nearly 300 users work with RANDIS.

This includes the factory’s manufacturing, distribution and

maintenance departments, which load and unload rail wagons

at different stations across the plant.

RANDIS stores all location and status information about wagons

and related cargo in a common database, with wagon locations

visualized in a graphical track diagram. Along with informa-

tion about goods requirements from VW’s factories, RANDIS

also ensures the correct wagons and goods are moved by rail

operations. Because the system provides multisite information and

a multilingual capability, a user at a production facility in Germany,

for example, can see if his material was loaded at a production

facility in Hungary. RANDIS

also delivers information

about rail operations to

VW’s own data warehouse

application for statistical

and accounting tasks. With

this information, weak-

nesses can be identified

and eliminated for future

planning.

Supporting international operationsToday, CSC has implemented and now supports RANDIS at the

manufacturer’s VW production facilities in Emden, Mosel, Kassel,

Hannover and Salzgitter, Germany; Bratislava, Slovakia; and

Pamplona, Spain; and at its Audi production facilities in Györ,

Hungary; and Ingolstadt and Neckarsulm, Germany.

Volkswagen uses the system to manage its daily runs of 100

freight trains loaded with nearly 2,500 freight wagons. At the

company’s largest factory — at headquarters in Wolfsburg — the

company moves about 160,000 wagons each year, to or from

loading and unloading stations. As an additional benefit, RANDIS

helps the manufacturer reduce energy consumption, emissions

and waste through more efficient use of its rail infrastructure.

“Our work with CSC as an experienced partner in the rail segment

has ensured that rail logistics in the Volkswagen Group is supported

efficiently by a consistent, companywide standard IT solution,” says

Klaus Mennenga, Volkswagen Logistics Planning manager.

“When we began supporting Volkswagen [in 1997], employees

used telephones and large data sheets to plan and control their

rail operations. It was very labor intensive,” says Hans-Joachim

Lucke, CSC Transportation and Logistics business manager

in Germany. “They needed an IT solution that would help plan,

control and monitor the rail operations that supported their

production facilities and factories.”

The manufacturer decided to start a project to create an IT

system, called RANDIS, for VW’s rail logistics. Volkswagen

awarded the project to CSC because of our deep business and

logistics expertise and rail industry references.

A team from CSC’s award-winning Logistics Competence Center

began developing the solution based on CSC’s Rail Cargo

industry solution, called CP BIS. In 1998, CSC delivered the first

version of RANDIS to VW’s Wolfsburg, Germany, production

facility to support movement of resources. CSC has been support-

ing RANDIS ever since.

integrating a new solutionOne challenge the team faced when developing the pilot solution

was that RANDIS had to fully integrate with VW’s existing complex

IT environment in Wolfsburg.

“We expanded our CP BIS solution to be fully independent of

database types, operating system environments and hardware

types,” says Lucke. “Another challenge was that the telecom-

munications infrastructure in Eastern European countries

was still poor. CSC built for Volkswagen one of the first Web-

based rail applications, dedicated for use in their Slovakia and

Hungary plants.”

With the pilot’s success, CSC began enhancing RANDIS for

more widespread use, adding new modules and interfaces.

Because VW’s rail operations run 24x7, the automaker needed

the solution to be highly available. Today, RANDIS runs in

a failure-protected environment based on an IT-Unix/Oracle

environment in Volkswagen’s own data processing center.

CSC provides 24x7 application support to ensure RANDIS’

availability.

To help Volkswagen’s logistics team operate efficiently and

proactively plan its manufacturing activities, the company also

needed an electronic data interchange capability to interface

with shippers, third-party rail carriers and enterprise resource

planning systems. Now, via a browser-based Web application,

shippers get information from rail logistics operations and

deliver shipment information to rail operators.

VOLKSWAGEN DRIvES EFFICIENCyWIth RaIL SOLutION

For one of the world’s largest automakers, not all success takes place on the road. volkswagen AG uses europe’s dense railway network to supply materials and vehicles to many of its production and distribution facilities across the continent. When the manufacturer wanted to more efficiently manage its freight logistics operations, it chose a paperless solution from CSC.

For more information, visit www.csc.com/cpbis(in German).

Worldwide CSC headquarters

the americas3170 Fairview Park DriveFalls Church, Virginia 22042United States+1.703.876.1000

Europe, middle East, africaRoyal PavilionWellesley RoadAldershot, Hampshire GU11 1PZUnited Kingdom+44(0)1252.534000

australia26 Talavera Roadmacquarie Park, NSW 21 13Australia+61(0)29034.3000

asia139 Cecil Street#06-00 Cecil HouseSingapore 069539Republic of Singapore+65.6221.9095

about CSCThe mission of CSC is to be a global leader in providing technology-enabled business solutions and services.

With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients, and improve operations.

CSC makes a special point of understanding its clients and provides experts with real-world experience to work with them. CSC is vendor-independent, delivering solutions that best meet each client’s unique requirements.

For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs.

The company trades on the New York Stock Exchange under the symbol “CSC.”

Copyright © 2010 Computer Sciences Corporation. All rights reserved.Printed in USA

BUSINESS SOLUTIONS

TECHNOLOGY

OUTSOURCING

http://www.csc.com

http://www.nyse.com/about/listed/lcddata.html?ticker=CSC

http://www.fsc.org/

a train of thought

Documents