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kumbaya damnit!

What looks like

resistance is

often a lack of

clarity. -Switch, Dan and Chip Heath

diversity…

difference

diversity…

di·ver·si·ty [dih-vur-si-tee]

noun, plural –ties

1.the state or fact of being diverse; difference; unlikeness.

2.variety; multiformity.

3.a point of difference.

difference

relational

diversity…

difference

relational

takes

many forms

diversity…

identity diversity: Differences in our social identities.

cognitive diversity: Differences in how we think and solve problems.

difference

relational

takes

many forms

disruptive

diversity…

↑diversity =

↑diversity =

↑diversity =

groups with more diversity

perform better or worse

than groups with less

diversity

↑variance in performance

difference makes a difference…

• “we vs. they” mentality

• stereotyping

• in-group favoritism

• inter-group conflict

• satisfaction, performance, turnover all get worse

Group intelligence is

not strongly tied to

either the average

intelligence of the

members or the team’s

smartest member. -Thomas Malone, MIT Center for Collective

Intelligence

MBA

Harvard University

100 people

MBA

Harvard University

100 people

team #1

MBA

Harvard University

100 people

team #1

team #2

MBA

Harvard University

100 people

team #1

team #2

MBA

Harvard University

100 people

team #1

team #2

friends

with

cognitive

benefits

Crowd Error = Average Error - Diversity

collective ability is

equal parts individual

ability and collective

difference

These theorems that when

solving problems, diversity can

trump ability and that when

making predictions diversity

matters just as much as ability

are not political statements.

They are mathematical

truths. -Scott Page

recombine

&

synthesize

1 + 1 = 3

cognitive diversity

The extent to which the

group reflects differences

in knowledge, including

beliefs, preferences and

perspectives.

-Miller, et al (1998) Strategic Management Journal

perspectives

Perspectives are ways of

representing situations and

problems, how we organize

knowledge.

Without lifting your pencil

from the paper, draw

exactly four straight,

connected lines that will go

through all nine dots, but

through each dot only

once.

who

financial strategic

tactical people

who

earnings diversity

market share human capital

who

get lost get funding

get insurance get lucky

heuristic

techniques for problem solving,

learning, and discovery; heuristic

methods are used to speed up

the process of finding a

satisfactory solution; mental

short cuts to ease the cognitive

load of making a decision.

please add these numbers…

please add these numbers…

1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 =

please add these numbers…

1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 =

55

please add these numbers…

1 + 2 + 3 + 4 + 5 + 6 + 7 + 8 + 9 + 10 =

55

…but how did you do it?

Given enough

eyeballs, all bugs are

shallow. Eric Raymond, The Cathedral and the Bazaar

more formally: Given a large enough beta-

tester and co-developer base, almost every

problem will be characterized quickly and

the fix will be obvious to someone

inclusion:

The actions that we take

to include additional

difference in a process or

group.

Inclusion is activist…

If you do not

intentionally and

deliberately

include, you will

unintentionally

exclude. No

hatred required.

Homophily is the tendency of

individuals to associate

and bond with similar others.

The presence of homophily has

been discovered in a vast array

of studies. Similarity breeds

connection, social exchange

and even trust.

www.joegerstandt.com

joe.gerstandt@gmail.com

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402.740.7081