aa9604 auto attendant -...

AA9604

Auto Attendant

Operation Manual

10AA96V4M.2.13.EN1

DSG, DSG logo, AA9604, VL880, VL880L, IM1200, IM2400, IL1000 and IL5000 are trademarks of DSG Technology.

Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their

respective owners.

Copyright © DSG Technology Inc. All rights reserved

DSG Technology, Inc.

7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111

Tel：886-2-88615558

Fax：886-2-88615557

E-mail：[email protected]

http：//www.dsg.com.tw

Contents

3

Table of Contents

Chapter 1 General Description .......................................................................................................... 5

Chapter 2 Installation.......................................................................................................................... 7

2-1 Installation Procedures ............................................................................................. 8

2-2 Precaution................................................................................................................... 8

2-3 Front Panel ................................................................................................................. 9

2-4 Rear Panel................................................................................................................. 10

Chapter 3 Programming Procedures .............................................................................................. 11

3-1 Entering Programming Mode................................................................................ 12

3-2 Announcement Recording ..................................................................................... 12

3-3 General Settings....................................................................................................... 16

3-4 Transfer Settings ...................................................................................................... 22

3-5 Working Schedules ................................................................................................. 31

3-6 Department Setup ................................................................................................... 40

3-7 Extension Group Setup........................................................................................... 41

3-8 Call Pickup ............................................................................................................... 42

3-9 Voice Mailbox Setup ............................................................................................... 44

Appendix A: System Parameter Table............................................................................................ 49

Appendix B: 3-Digit Function Code List ........................................................................................ 50

Appendix C: Advanced Functions .................................................................................................. 55

Appendix D: Quick Installation Guide........................................................................................... 57

Index.................................................................................................................................................... 59

Chapter 1 General Description

5

Chapter 1 General Description

This chapter will guide you through the function of Auto Attendant.

Chapter 1 General Description 6

Congratulations on your purchase of AA9604, the new generation automated

attendant based on the advanced DSP (Digital Signal Processing) technology. You

have acquired a very powerful tool that provides automatic answering of

incoming calls, choices of commercial information to the caller, and connection to

extensions based on the caller’s choices. AA9604 transfers calls even when no

receptionist is on duty. It will not only help you to avoid human mistakes, but also

takes of all incoming calls 24 hours a day, 7 days a weeks.

AA9604 provides different greetings for different times of the day, such as Day,

Night, Noon Break and Holidays greetings. You could also customize your own

greetings for employees or customers. The user-friendly setting will also transfer

calls right to the person to be reached quickly without the need of the operator.

When busy or ring no answer, the system can also provide helpful assistance to

the callers. AA9604 is your best operators to greet customers.

This manual contains detailed information about hardware installation, system

setup and message recording. It will guide you through all the functions step by

step. Attached is a list of quick reference for all functions of the system. We plan

this on the point of your view to make the setup more efficient.

Chapter 2 Installation

7


This chapter will guide you through the installation of the system.

Chapter 2 Installation 8

2-1 Installation Procedures This chapter tells you how to install AA9604 Auto Attendant. To make the install

process easier and more efficient, we recommend reading the entire chapter from

start to end, following all the steps.

1. Plug the factory-supplied 110V~220V/12V power adapter into power jack on

the rear panel of the system, and the 2-prong of the adapter into a power

outlet. (As shown in Figure 2-1) The power indicator on the front panel will

be lit.

2. Plug one ends of the two factory-supplied telephone lines to the RJ-11 jack

labeled LINE1, LINE2, LINE3 and LINE4 on the rear panel, and the other

ends of the telephone lines to the appointed extensions of the PBX. (As

shown in Figure 2-1)

3. (Optional) The system provides an external DC 12V battery connector. As

shown in Figure 2-1, connect one end of battery DC 12 volts wires to the

DC12V socket, and the other end to a battery. Please beware of the current

polarity (positive inside, negative outside) when connecting the battery.

When power failure occurs, the battery should supply the power

automatically, to maintain the operation of the system.

4. Make sure the SECURITY/NORMAL switch on the front panel is in upper

position (NORMAL mode) before program the system. You will not be able

to enter the programming mode if the switch is in SECURITY mode.

Figure 1: The System Installation Layout

2-2 Precaution AA9604 is capable of linking to all kinds of PBX. Please read the following before

you start.


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� The PBX should be able to transfer the ringing tones from the central office

line to appointed extensions. As shown in Figure 2-1, LINE1, LINE2, LINE3

and LINE4 should be the appointed extensions of your PBX.

� The PBX should support standard 2-wired analog telephone lines, which

transmit DTMF signals.

� The “appointed extension” connected to the system should be able to handle

either “hunt group” or “spread ringing”.

� If all ports are busy, the PBX should transfer the call to the operator or a

human attendant.

� The system should not be exposed to direct sunlight, nor placed in a high

tempered area.

2-3 Front Panel

Figure 2: Front Panel

(1) POWER (red): Power indicator. The indicator is on when the adapter is

plugged into the DC 12V power socket on the rear panel of the system.

(2) DAY / NIGHT (green): Day/night mode indicator. When the light is on, it

indicates the system is currently in day mode (business hours), and the Day

Greeting will be played for all incoming calls. When the light is off, it indicates

the system is currently in night mode (non-business hours), and the Night

Greeting will be played for all incoming calls.

(3) NOON (green): Noon mode indicator. When the light is on, it indicates the

system is currently in noon mode, and the Noon Greeting will be played for

all incoming calls.

(4) LINE1, LINE2, LINE3, LINE4 (red): Line engaged indicator. When the light is

on, it indicates the line is currently engaged, and the system is answering the

incoming call.

(5) MODES: DAY/ NIGHT/ NOON mode switch. Each press on this switch will

rotate to the next mode, in a DAY-NIGHT-NOON order.

(6) MANUAL / AUTO: This switch selects manual or automatic switching for

DAY/ NIGHT/ NOON modes. Upper position represents AUTO, and the

Chapter 2 Installation 10

system switches among the DAY/ NIGHT/ NOON modes automatically

according to the time schedule. Lower position represents MANUAL, and the

DAY/ NIGHT/ NOON modes can be selected manually with the MODES

switch as describe above.

(7) SECURITY / NORMAL: System security switch. Upper position represents

NORMAL, and the system allows one to enter the programming mode with a

password. Lower position represents SECURITY, and the system does not

allowed any one to enter the programming mode even if the person has the

password. This is often used to prevent the caller from entering programming

mode.

(8) ON/DISABLE: The upper position represents ON, which means the system is

running normally. The lower position represents DISABLE, which disables the

system, and puts all LINE1, LINE2, LINE3 and LINE4 in off-hook status.

2-4 Rear Panel

Figure 3: Rear Panel

(1) BATTERY DC 12V (optional accessory): Battery Connector for connection to

an external DC12V battery. When a power failure occurs, the battery should

supply the power automatically, to maintain the operation of the system.

(2) POWER DC 12V: Power Socket for connection with external power source.

Plug the factory-supplied 110V~220V/12V transformer extension wire in to

this socket. If the external power source is in good condition, the power

indicator on the front panel should turn red.

(3) SERIAL PORT JACK: The serial port is used for the setting up the system

when more than one unit of AA9604 are connected to the PBX.

(4) LINE1, LINE2, LINE3, LINE4: Phone line jack for connection to a PBX. The

telephone lines should be standard 2-wired analogue telephone lines, which

transmit DTMF signals.

Chapter 3 Programming Procedures

11

Chapter 3 Programming Procedures This chapter tells you how to program the system to suit your needs.

Chapter 3 Programming Procedures 12

3-1 Entering Programming Mode Programming mode is initiated as soon as the password is entered. The factory

default password is [1][2][3][4]. To enter the programming mode, please follow

the steps below:

1. Dial either LINE1 or LINE2 or LINE3 or LINE4 of the system.

2. When you here the greeting, “Thank you for call…….”, press the [#] button

followed by the four-digit password (default [1][2][3][4]), and now you are in

the programming mode.

3. When the system responds you with the message “Enter Three- digit

function code”, press the three-digit function code to enter the function that

you want to edit.

After entering the function setting, you may use the following keys to edit each

function:

[1]: Modify this function setting.

[2]: Save current setting, and return to main menu.

[3]: Save current setting, and jump to previous function.

[4]: Save current setting, and jump to next function.

[#]: Finish setting operation, exit the programming mode, and hang up the phone.

[＊]: Cancel setting operation, and return to main menu.

[Other Keys]: Replay the function message.

After finish setting operation, user can press [3] jumping to previous

function, or press [4] jumping to next function, or press [2] jumping to main

menu and then press another three-digit function code to enter the function

that you want to edit. (Note: Only one administrator can enter programing

mode at the same time.)

3-2 Announcement Recording This section describes all operations for announcements recording. The total

recording time for 24 different announcements (including Day, Noon, Night,

Department Directory, Special, the Second Language, Function 800-890 and

Function 900-970) is approximately 1636 minutes (greeting: 100 minutes; voice

mail: 1280 minutes; 64 entries of AA menu: 256 minutes), each 4 minutes. (Note:

You may use one of the lines to record greeting. When recording, calls will be

taken by the other line but will be answered by the default greeting and

announcement system in busy status.)


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(000) Day Greeting

Function 000

Steps [1]+ [voice]+ [# ]

Description

This function stores a greeting message which you want

the system to play during the business hours.

The operations is described as follows:

1. Press [0][0][0] for day greeting recording.

2. Press [1] after you heard the previous recorded

message. Start your recording after the beep tone.

3. Press any button after you finished.

To erase the your greeting message and restore the

default message, please follow the steps below:

1. Press [0][0][0] for day greeting recording.

2. Press [1] after you heard the recorded message.

3. Press any button about 1 second after you hear the

beep tone. The recorded message is now erased.

(010) Night Greeting

Function 010


Description


the system to play during non-business hours. Please

refer to function 000 for operation details.

(014) Message Lamp Sequence Channel Valid Range: 1-4 Default: 1,2,3,4

Function 014

Steps [1]+ [?][?][?][?]+ [# ]

Description

This function sets channel to trun on or turn off message

lamp. When user got a new message, system will trun on

message lamp, this function also can restrict only certain

channel to trun on message lamp.


(020) Noon Greeting

Function 020


Description


the system to play during the noon break. Please refer to

function 000 for operation details.

(030) Department Directory Announcement

Function 030


Description

This function stores a department inquiry announcement

which you want the system to play when caller inquires

for department extension. Please refer to function 000 for

operation details.

(031) Busy Cycle Valid Range : 1-9 Default : 3

Function 031

Steps [1]+ [?]+ [# ]

Description

This function sets for detecting busy cycle. Set busy cycle

as 3, it means after system detects 3 busy cycles, it will do

next action.

Example: [1] + [3] + [#]

This sets the busy cycle to [3]. After the system repeats the

busy cycle back to you, Press [2] to confirm and return to

main menu.

(038) Multi-Level Inquiry Code Valid Range : 1-8 digits

Function 038

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets for multi-level inquiry code. After set


15

this code, system will guide incoming call to multi-level

inquiry and play inquiry greeting 060.

Example: [1] + [5] + [#]

This sets the multi-level inquiry code to [5]. After the

system repeats the multi-level inquiry code back to you,

Press [2] to confirm and return to main menu.

(040) Special Announcement

Function 040


Description

This function stores a special announcement which you

want the system to play for special situation, such as

public holidays, etc. If the special announcement is

recorded, it will replace all other greetings and

announcement. Once the special announcement is erased,

all other greetings and announcements will be restored.

Please refer to function 000 for operation details. (Erase

special announcement is press [1] to record. After system

plays “beep“ and press any key to end recording, then it

will erase special announcement)

(044) PBX Model Valid Range : 0-999 Default : 0

Function 044

Steps [1]+ [?][?][?]+ [# ]

Description

This function sets for choosing PBX model. There are

many different PBX models and each model signal format

may be different Base on different model to set.

Example: [1] + [1] + [#]

This sets the PBX model to [1] (1 is for Panasonic). After

the system repeats the PBX model back to you, Press [2] to

confirm and return to main menu.


(050) Second Language Greeting

Function 050


Description

This function stores a second language greeting which

you want the system to play when caller inquires for a

second language assistance. Please refer to function 000

for operation details.

(060) Inquiry Greeting

Function 060


Description

This function stores a inquiry greeting which you want the

system to play when caller inquires for an inquiry

assistance.

Example: [1] + [sales department please press 1 , customer

service department please press 2, MIS department please

press 3] + [#]

After the system repeats the inquiry greeting back to you,

Press [2] to confirm and return to main menu.

3-3 General Settings This section describes all operations for the system setting, which includes the

passwords, day/night operator extensions, and assistant extension settings.

General setting consists of 11 functions which start from 100 to 200.

(100) System Password Valid Range : 0 - 99999999 Default : 1234

Function 100

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the programmer’s password for system

programming by installers.

Example: [1] + [1][2][3][4] + [#]

This sets the programmer’s password to [1][2][3][4]. After


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the system repeats the password back to you, Press [2] to


(110) Administrator Password Valid Range : 0 - 99999999

Function 110

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the administrator’s password for the

announcement recording (i.e. Functions 000, 010, 020, 030,

040, 050). This administrator’s password avoids

non-technicians to modify other system parameters.

Example: [1] + [5][6][7][8] + [#]

This sets the administrator’s password to [5][6][7][8]. After

the system repeats the password back to you, press [2] to


(120) Ring Number Valid Range : 1 - 9 Default : 1

Function 120

Steps [1]+ [?]+ [# ]

Description

This function sets the number of rings before the system

answers the incoming call.

Example: [1] + [3] + [#]

This sets the number of rings to 3. After the system repeats

the number back to you, press [2] to confirm and return to

main menu.

(130) Operator Code Valid Range : 0 - 99999999 Default : 0

Function 130

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the operator code for transferring

incoming calls to the operator during business hour.


Example: [1] + [0] + [#]

This sets the operator code to 0. After the system repeats

the code back to you, press [2] to confirm and return to

main menu.

(140) Operator Extension Valid Range : 0 – 99999999 Default : 100

Function 140

Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]

Description

This function sets the operator extension number.

Example: [1] + [1][1] + [#]

This sets the operator extension to 11. After the system

repeats the extension back to you, press [2] to confirm and

return to main menu.

(141) Operator Mailbox Password Valid Range : 0 – 99999999 Default : 5678

Function 140

Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]

Description

This function sets the operator mailbox password. If sets

null, then it will forbid leaving message to operator.

Example 1: [1] + [1][1] + [#]

This sets the operator mailbox password to 11. After the

system repeats the password back to you, press [2] to


Example 2: [1] + [#]

This sets to cancle operator mailbox password and forbid

leaving message to operator.

(150) Assistant Extension Valid Range : 0 - 99999999

Function 150

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the assistant extension number.


19

Incoming calls will be redirected to the assistant if the

operator extension is busy or not answered.

Example: [1] + [1][2] + [#]

This sets the assistant extension to 12. After the system

repeats the extension back to you, press [2] to confirm and


(160) Night Operator Extension Valid Range : 0 -99999999 Default : 100

Function 160

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the night operator extension number.

Example: [1] + [2][1] + [#]

This sets the night operator extension to 21. After the

system repeats the extension back to you, press [2] to


(170) Night Assistant Extension Valid Range : 0 - 99999999

Function 170

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the night assistant extension number.

Incoming calls will be redirected to the night assistant if

the night operator extension is busy or not answered.

Example: [1] + [1][2] + [#]

This sets the night assistant extension to 12. After the

system repeats the extension back to you, press [2] to


(180) Department Directory Code Valid Range : 0 - 99999999

Function 180

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]


Description

This function sets the department directory code for

listening to Department Directory Announcement as

recorded in function 030.

Example: [1] + [6] + [#]

This sets the extension inquiry code to 6. After the system

repeats the code back to you, press [2] to confirm and


(190) Second Language Code Valid Range : 0 - 99999999

Function 190

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the second language code for listing to

Second Language Greeting as recorded in function 050.

Example: [1] + [5] + [#]

This sets the second language code to 5. After the system



(191) Third Language Code Valid Range : 0 - 99999999

Function 191

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the third language code for listing to

Third Language Greeting as recorded in function 050.

Example: [1] + [5] + [#]





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(192) Fourth Language Code Valid Range : 0 - 99999999

Function 192

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the fourth language code for listing to

Fourth Language Greeting as recorded in function 050.

Example: [1] + [5] + [#]




(200) Maximum Extension Length Valid Range : 1 - 8 Default : 8

Function 200

Steps [1]+ [?]+ [# ]

Description

This sets the maximum digit of extension, which can be

entered when taking incoming calls.

Example: [1] + [2] + [#]

This sets the maximum digit to 2. When the system reads

in the 2-digit extension, it analyzes the extension and

transfers the call. The maximum digit of extension is 4.

After the system repeats the length back to you, press [2]

to confirm and return to main menu.


3-4 Transfer Settings This section describes all operations for the transfer setting, which includes the

hook flash timing, ringback, busy tone signals, and transfer, recall operations, etc.

Besides, AA9604 also has “Automatic Call Progress Learning” capability, which

can automatically detect busy tone, ringback signals, and stores the parameters

automatically.

(210) First Hook Flash Valid Range : 0 - 999 Default : 20

Function 210

Steps [1]+ [?][?][?]+ [# ]

Description

This function sets for the hook flash timing. It is normally

used to put a caller on hold or to retrieve the caller on

hold. Each unit in this field represents 30 msec.

Example: [1] + [1][0] + [#]

If the PBX’s hook flash drop between 200 msec and 600

msec, then a value of 10 would give the system an

approximate 30msec x 10 = 300msec flash time. After the

system repeats the number back to you, press [2] to


(220) Second Hook Flash Valid Range : 0 – 999 Default : 20

Function 220

Steps [1]+ [?][?][?]+ [# ]

Description

The Second Flash Timing is functionally equivalent to

First Flash Timing. It sets another hook flash timing.

Most telephone systems use only one hook flash for all

commands; but others may require this second hook

flash to retrieve a caller on hold after a called extension

has not answered, etc. Each unit in this field represents

30msec.

Example: [1] + [6][6] + [#]

If the PBX’s second hook flash is about 2 seconds, then a

value of 66 would give the system an approximate


23

30msec x 66 = 1980 msec flash time. After the system

repeats the number back to you, press [2] to confirm

and return to main menu.

(230) Pause Time Valid Range : 0 - 255 Default : 16

Function 230

Steps 1+ [?][?][?]+ [# ]

Description

This function determines how long the system will

pause when a pause signal, [1][5] (please refer to System

Parameter Table in Appendix A), is read during a call

transfer operation. Each unit in this field represents

30msec.

Example: [1] + [1][5] + [#]

If you want to the pause time to be 450msec, then a

value of 15 would give the system an approximate

30msec x 15 = 450msec pause time. After the system

repeats the pause time back to you, press [2] to confirm

and return to main menu.

(240) Number of Ringback Signals Valid Range : 1 - 99 Default : 5

Function 240

Steps 1+ [?][?]+ [# ]

Description

This function sets the number of extension rings used to

determine if the calling extension is able to answer the

call.

Example: [1] + [5] + [#]

This sets the number of station ringbacks to 5. That is, if

the calling extension is not answered within 5 rings,

then the system identify this as the person is not

available to answer the call. After the system repeats the

number back to you, press [2] to confirm and return to

main menu.


(250) Ringback High Valid Range : 0 – 999 Default : 16

Function 250

Steps 1+ [?][?][?]+ [# ]

Description

Ringback cadence is made up by a sequence of audio

signals, as shown in the diagram below. This function

stores the ringback duration for “on” cadence. Each unit

in this field represents 30 msec.

Example 1: [1] + [1][6] + [#]

You can enter the parameter directly if known. As

shown in this example, a value of 16 would give the

system an approximate 30msec x 16 = 480 msec (about

0.5 second) duration.

Example 2: You can also request the system to obtain

this parameter for you. Please refer to “Automatic Call

Progress Learning” for more information.

Automatic Call

Progress

Learning

Automatic Call Progress Learning is the process of

analyzing the audio signal on a phone line, informing

the system the status of the line.

1. Set the Night Assistant Extension in function 170, as

this extension will be used for monitoring of the

ringback tone.

2. Assure that the Ringback Recall Sequence in

function 340 is set properly.

3. 3. In function 250, press [1] followed by a [#] to

enter the Automatic Call Progress Learning mode.

The night assistant extension set in step 1 will now

ring for 3-4 times. After the night assistant

extension has stopped, the system will record the

results for functions 250 (Ringback Time On), 260


25

(Ringback Time Off), and 270 (Double Ringback

Time Off). If the PBX is a single ringback system,

then a value of 0 will be record in function 270

(Double Ringback Time Off).

4. Repeat step 3 a few times, and make sure the test

results for each test are similar. The Automatic Call

Progress Learning has now completed.

(260) Ringback Low Valid Range : 0 – 999 Default : 129

Function 260

Steps 1+ [?][?][?]+ [# ]

Description This function is functionally equivalent to function 250

except that it is for “off” cadence (please refer to the

diagram in function 250). Each unit in this field

represents 30msec.

Example 1: [1] + [3][3] + [#]



system an approximate 30msec x 33 = 990msec (about 1

second) duration.

Example 2: You can request the system to obtain this

parameter for you. Please refer to “Automatic Call

Progress Learning” in function 250 for more

information.

(270) Ringback Second Low Valid Range : 0 – 999 Default : 9

Function 270

Steps 1+ [?][?][?]+ [# ]

Description This function is used for those switches which have


double ringback signals. If the switch is a single

ringback system, then this function must be set as 0.

Example 1: [1] + [3][3] + [#]



system an approximate 30msec x 33 = 990msec (about 1

second) duration.




information.

(280) Busy Retrials Valid Range : 1 - 99 Default : 1

Function 280

Steps 1+ [?][?]+ [# ]

Description This function specifies how many times should the

system attempt to transfer the call to a busy extension

before prompting the caller that the requested extension

is busy.

Example 1: [1] + [2] + [#]

This sets the number of retry to 2. After the system

repeats the number back to you, press [2] to confirm and


(290) Busy High Valid Range : 0 – 999 Default : 16

Function 290

Steps 1+ [?][?][?]+ [# ]

Description The Busy Tone cadence is similar to Ringback cadence,


27

which is made up by a sequence of electrical signals, as

shown in the diagram below. This function stores the

busy tone duration for “on” cadence. Each unit in this

field represents 30msec.

Example 1: [1] + [2][0] + [#]








Automatic Call

Progress

Learning

Automatic Call Progress Learning is the process of

analyzing the audio signal on a phone line, informing

the system the status of the line.

1. Set the Night Assistant Extension in function 170, as

this extension will be used for monitoring of the

busy tone. Assure that the assistant extension is

off-hook.

2. Assure that the Busy Tone Recall Sequence in

function 350 is set properly.

3. In function 290, press [1] followed by a [#] to enter

the Automatic Call Progress Learning mode. The

system will be monitoring for the busy tone for

about 10 seconds, and will record the results for

functions 290 (Busy Tone Time On), and 300 (Busy

Tone Time Off).

4. Repeat step 3 a few times, and make sure the test

results for each test are similar. The Automatic Call

Progress Learning has now completed.


(300) Busy Low Valid Range : 0 – 999 Default : 18

Function 300

Steps 1+ [?][?][?]+ [# ]

Description This function is functionally equivalent to function 290

except that it is for “off” cadence (please refer to the

diagram in function 290). Each unit in this field

represents 30msec.

Example 1: [1] + [1][5] + [#]



system an approximate 30msec x 15 = 450msec (about





information.

(310) Day Transfer Mode Valid Range : 1 - 4 Default : 1

Function 310

Steps 1+ [?]+ [# ]

Description This function provides four different combinations of

transfer modes for operator extension and assistant

extension during the business hours. The combinations

are as follows:

1 2 3 4

Operator Supervised Blind Supervised Blind

Assistant Supervised Supervised Blind Blind

In the supervised transfer mode, the system monitors

the status of calling extension while putting the caller


29

on hold. If the calling extension is either busy or not

answered, the system will inform the caller about the

condition and forward the call to an alternate extension.

In the blind transfer mode, the system transfers the call

once the selection is made and returns to on-hook

status.

Example: [1] + [2] + [#]

This selects 2nd set of combination of the Day Time

Transfer Mode, i.e. the operator transfer calls in blind

mode and the assistant transfer calls in supervised

mode. After the system repeats the mode number back

to you, press [2] to confirm and return to main menu.

(320) Night Transfer Mode Valid Range : 1 - 4 Default : 1

Function 320

Steps 1+ [?]+ [# ]

Description The Night Transfer Mode is functionally equivalent to

the Day Transfer Mode. It provides four different

combinations of transfer modes for operator extension

and assistant extension during non-business hours.

Please refer to function 310 for combination details.

1 2 3 4

Operator Supervised Blind Supervised Blind

Assistant Supervised Supervised Blind Blind

Example: [1] + [4] + [#]

This selects 4th set of combination of the Night Time

Transfer Mode, which means both the operator and the

assistant transfer calls in blind mode. After the system

repeats the mode number back to you, press [2] to

confirm and exit to main menu.


(330) Transfer Sequence Default : [1][3] Hook Time 1, [1][5] Pause Time,

[1][6]Extension

Function 330

Steps 1+ [?]......[?]+ [# ]

Description The Transfer Sequence is the actions that the system

performs to put the caller through to the requested

extension. When executing the transfer sequence, the

caller will be placed on hold, while the calling extension

will be ringing. Each action is represented by a 2-digit

parameter. Depends on the model and manufacturer of

the switch system, the parameters of the Transfer

Sequence may vary widely.

Example: [1] + [1][3][1][5][1][6] + [#]

This is a typical example that the system does a hook

flash, pauses for a short time, and dials the extension.

The parameters for 1st hook flash is [1][3], pause time is

[1][5], and the extension parameter is [1][6]. After the

system repeats the sequence back to you, press [2] to

confirm and exit to main menu. (Please refer to System

Parameter Table in Appendix A)

(340) Ringback Recall Sequence Default : [1][3] Hook Time 1, [1][5] Pause

Time

Function 340

Steps 1+ [?]......[?]+ [# ]

Description If the calling extension is not answered, the system will

perform the Ringback Recall sequence, and tell the

caller that the requested extension is currently not

answered.

Example: [1] + [1][3] + [#]

The Ringback Recall is often done by sending a hook

flash signal. The parameters for 1st hook flash is [1][3] .

After the system repeats the sequence back to you, press


31

[2] to confirm and exit to main menu. (Please refer to

System Parameter Table in Appendix A)

(350) Busy Recall Sequence Default : [1][3] Hook Time 1, [1][5] Pause Time

Function 350

Steps [1]+ [?]......[?]+ [# ]

Description If the calling extension is busy, the system will perform

the Busy Tone Recall Sequence, and tell the caller that

the requested extension is currently busy.

Example: [1] + [1][3] + [#]

The Busy Recall is often done by sending a hook flash.

The parameters for 1st hook flash is [1][3]. After the

system repeats the sequence back to you, press [2] to

confirm and exit to main menu. (Please refer to System

Parameter Table in Appendix A)

(360) Disconnect Sequence

Function 360

Steps 1+ [?]......[?]+ [# ]

Description This function sets the operation for hanging up the

telephone, and exit from the switch system. Most

switches do not require this operation setting.

3-5 Working Schedules This section describes all operations for system scheduling. First, start with the

current day and time setting, followed by the business hours and noon break

setting for your company’s weekly schedule. Hence, different greeting messages

can be played for business hour, non-business hour, and noon break, according to

the time schedule.


(370) Current Day Valid Range : 1-7

Function 370

Steps [1]+ [?]+ [# ]

Description This function sets the clock to present day. “1” represents

Monday, “2” represents Tuesday, and so forth. Sunday is

represented by “7”.

Example: [1] + [3] + [#]

This sets the present day to Wednesday. After the system

repeats the day back to you, press [2] to confirm and


(380) Current Time 24-hour (6 digits)

Function 380

Steps [1]+ [?][?][?][?][?][?]+ [# ]

Description This function sets clock the present time. The present

time should be in 24 hour format.

Example: [1] + [0][8][0][5][2][5] + [#]

This sets the present time to 08:05:25 (hhmmss) in the

morning. After the system repeats the time back to you,

press [2] to confirm and return to main menu. (Please

precede the hour, minute, second by a “0” if it has only

one digit)

(390) Noon Break Setting 24-hour (8 digits) Default : 00000000

Function 390

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the noon break period. If an incoming

call is detected during this period, the system will play

the Noon Greeting instead of the Day Greeting. Please

refer to function 020 for more information on Noon

Greeting.


33

Example: [1] + [1][2][3][0][1][3][3][0] + [#]

This sets the noon break as from 12:30 to 13:30. After the

system repeats the time back to you, press [2] to confirm

and return to main menu. (Please precede the hour or

minute by a “0” if it has only one digit)

(400) First Business Hours Setting 24-hour (8 digits) Default : 08001800

Function 400

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first business hours. If an incoming

call is detected during this period, the system will play

the Day Greeting. Please refer to function 000 for more

information on Day Greeting.

Example: [1] + [0][8][3][0][1][7][3][0] + [#]

This sets the business hour as from 8:30 to 17:30. After the

system repeats the time back to you, press [2] to confirm

and return to main menu. (Please precede the hour or

minute by a “0” if it has only one digit)

(410) First Business Day Setting Valid Range 1-7 Default : 12345

Function 410

Steps [1]+ [?][?][?][?][?][?][?]+ [# ]

Description This function sets the days that the First Business Hours

Setting applies. The system will play appropriate

greeting messages according to the business hours

setting and the noon break setting, on the days that is set

in this function.

Example: [1] + [1][2][3][4][5] + [#]

This tells the system that everyday from Monday to

Friday, the system should play message according to the

First Business Hour Setting. After the system repeats the

days back to you, press [2] to confirm and return to main

menu.


(420) Second Business Hours Setting 24-hour (8 digits) Default :

08001200

Function 420

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description The Second Business Hours Setting is functionally

equivalent to the First Business Hours Setting. Some

companies’ business hours for Saturday may only be half

day, therefore they can use this function to set their

business hours for Saturday. If an incoming call is

detected during this business hours, the system will play

the Day Greeting. Please refer to function 000 for more

information on Day Greeting.

Example: [1] + [0][8][3][0][1][2][0][0] + [#]

This sets the business hours as from 8:30 to 12:00. After

the system repeats the time back to you, press [2] to

confirm and return to main menu. (Please precede the

hour or minute by a “0” if it has only one digit)

(430) Second Business Day Setting Valid Range1-7

Function 430

Steps [1]+ [?][?][?][?][?][?][?]+ [# ]

Description The Second Business Day Setting is functionally

equivalent to the First Business Day Setting. It sets the

days that the Second Business Hours Setting applies.

Example: [1] + [6] + [#]

This tells the system that to play message according to

the Second Business Hours Setting on every Saturday.

After the system repeats the days back to you, press [2] to



35

(440) Mode Switching Code Valid Range : 0-99999999

Function 440

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets a code which allows you to remotely

rotate the system schedule among day mode, night

mode, and noon mode. Each time the code is entered, the

system rotates the schedule to the next mode.

Example: [1] + [8][8][8] + [#]

This set the Day/Night/Noon Switch ID to 888. After the

system repeats the numbers back to you, press [2] to


(450) Optional Parameters Valid Range : 0-9

Function 450

Steps [1]+ [?][?][?][?][?][?][?]+ [# ]

Description The system provides the following optional parameters

for use according to system’s needs.

A more detailed description for each parameter as

follows:

� Parameter 1: If this parameter is set, the system will

announce “or wait a moment for the operator ”

message after detecting the requested extension is

Parameter Description

1 Auto transfer to operator

2 Noise filtering function

3 Increase transfer mistake tolerance

4 Reserved

5 For Nakayo PBX

6 Ring-release mode setting

7 For China ZL PBX

8 For Taiwan Tonnet PBX

9 For China WS824 PBX


busy or not answered. If the caller has not press any

key after the announcement, the system will

automatically transfer the caller to the operator

extension.

� Parameter 2: In a noisy telephone line circuit , a

misjudge off-hook by noise may happen. This

parameter will filter noise to prevent the system

from this kind of misjudgment

� Parameter 3: Some PBXs’ cadence are not stable.

The use of this parameter will allow the system to

have a higher mistake tolerance, and hence reduce

error occurrence during transfer operation.

� Parameter 4: This parameter is reserved.

� Parameter 5: Set this parameter when connecting

the system to Nakayo PBX.

� Parameter 6: The parameter is functioned for a

ring-released transfer type. In this transfer

condition, the system will release the incoming call

after transfer and ringing extension. The

ring-release transfer mode should company with

function 470, 480, 490 and 500 which record inner

line ring cadence.


the system to China ZL PBX.


the system to Taiwan Tonnet PBX


the system to China WS824 PBX

Example: [1] + [1][2] + [#]

his set the parameter to 1 and 2 and system will execuate

it. After the system repeats the parameters back to you,

press [2] to confirm and return to main menu.

(460) Ringback Second High Valid Range : 0 – 999 Default : 0

Function 460

Steps 1+ [?][?][?]+ [# ]


37

Description This function is used for those switches which have

double ringback signals. If the switch is a single

ringback system, then this function must be set as 0.

Example 1: [1] + [3][0] + [#]








information.

(470) Extension Ringback 1st High Valid Range : 0 – 999 Default : 0

Function 470

Steps 1+ [?][?][?]+ [# ]

Description

In the ring-release transfer mode , the system must

record extension Ringback cadence which is made up

by a sequence of audio signals, as shown in the diagram

below. This function stores the extension ringback

duration for “1st High” cadence. Each unit in this field

represents 30 msec.

Example 1: [1] + [3][0] + [#]









(480) Extension Ringback 1st Low Valid Range : 0 – 999 Default : 0

Function 480

Steps 1+ [?][?][?]+ [# ]

Description

In the ring-release transfer mode , the system must record

extension Ringback cadence which is made up by a sequence

of audio signals, as shown in the diagram below. This

function stores the extension ringback duration for “1st Low”

cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]

You can enter the parameter directly if known. As shown in

this example, a value of 30 would give the system an

approximate 30msec x 30 = 900 msec (about 0.9 second)

duration.

Example 2: You can also request the system to obtain this

parameter for you. Please refer to “Automatic Call Progress

Learning” for more information.

(490) Extension Ringback 2nd High Valid Range : 0 – 999 Default : 0

Function 490

Steps 1+ [?][?][?]+ [# ]

Description




39


function stores the extension ringback duration for “2nd

High” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]



approximate 30msec x 30 = 900 msec (about 0.9 second)

duration.




(500) Extension Ringback 2nd Low Valid Range : 0 – 999 Default : 0

Function 500

Steps 1+ [?][?][?]+ [# ]

Description




function stores the extension ringback duration for “2nd

Low” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]



approximate 30 msec x 30 = 900 msec (about 0.9 second)

duration.





3-6 Department Setup The system can be used to filter incoming calls for company that consists of

several departments. Incoming calls can be transferred directly to the requested

department without interrupting others.

AA9604 is capable of handling up to 33 departments. Each department can set its

own department code, operator extension and assistant extension. Incoming calls

will be redirected to the assistant if the operator extension is busy or not

answered.

The function codes used for the department setting are from 600 to 698 (99 codes

in total). For 33 departments, each department uses 3 codes: 600, 601, 602 for first

department, etc.

(600) First Department Code Valid Range : 0 - 99999999

Function 600

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the first department code.

Example: [1] + [2] + [#]

This sets the first department code to 2. After the system



(601) First Department Extension Valid Range : 0 - 99999999

Function 601

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the first department’s operator

extension.


41

Example: [1] + [2][3] + [#]

This sets the first department’s operator extension to 23.

After the system repeats the extension back to you, press

[2] to confirm and return to main menu.

(602) First Department Assistant Extension Valid Range : 0 - 99999999

Function 602

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the first department’s assistant

extension.

Example: [1] + [2][1] + [#]

This sets the first department’s assistant extension to 21.

After the system repeats the extension back to you, press


3-7 Extension Group Setup AA9604 is capable of handling up to 33 extension groups. Each extension group

can set its own starting extension, ending extension and assistant extension.

Incoming calls will be redirected to the assistant if the operator extension is busy

or not answered.

The function codes used for the department setting are from 700 to 798 (99 codes

in total). For 33 extension groups, each group uses 3 codes: 700, 701, 702 for first

group, etc.

(700) First Starting Extension Valid Range : 0 – 99999999 Default : 100

Function 700

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the first extension group’s starting

extension.

Example: [1] + [1][1] + [#]

This sets the first group’s starting extension to 11. After

the system repeats the extension back to you, press [2] to



(701) First Ending Extension Valid Range : 0 – 99999999 Default : 299

Function 701

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the first extension group’s ending

extension.

Example: [1] + [2][6] + [#]

This sets the first group’s ending extension to 26. After

the system repeats the extension back to you, press [2]


(702) First Assistant Extension Valid Range : 0 - 99999999

Function 702

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description

This function sets the first extension group’s assistant

extension.

Example: [1] + [2][1] + [#]

This sets the first group’s assistant extension to 21. After

the system repeats the extension back to you, press [2] to


3-8 Call Pickup The system can still remember the extension been transferred after completing the

blind transfer. Upon the timeout set at Function 321, the system will pick up the

call using the code set at Function 322 and play Ring No Answer announcement.

Follow the steps below to enable this function.

1. Set Function 310、320 to the Operator or Ring-Release allowing Call Pickup to

function well.

2. Set Call Pickup Timeout to Function 321 (Valid Range: 1~99 sec).

3. Set Call Pick Sequence (Max value: 9-digit) to Function 322. The call pick up

code or sequence shall be the same as the one on the PBX.

4. Set Call Pick Channel to Function 323. (Note: Please disable un-connect line

channel to avoid running pickup action but system can not find real channel


43

to do it.)

5. The system can remember up to 31 extensions been transferred. When the

system is too busy and not allowed to pick up incoming calls, the first-in call

will be first-out.

(321) Call Pickup Timeout Valid Range : 1-99 Default : 15

Function 321

Steps 1+ [?][?]+ [#]

Description This function sets call pickup timeout for transferring in

relesae mode. When system transfer call and release it,

system will remember the extension number for

transfferring. After call pickup timeout, system will pick

up (FC322) by pickup channel (FC323) and play no

answer greeting.

Example: [1] + [1][3] + [#]

This sets the call pickup timeout to 13 seconds. After the

system repeats the pickup timeout back to you, press [2]


(322) Call Pickup Sequence

Function 322

Steps 1+ [?]......[?]+ [#]

Description This function sets call pickup sequence for transferring

in relesae mode. When system transfer call and release

it, system will remember the extension number for



answer greeting.

Example: [1]+ [0][4][1][6]+ [#]

This sets the call pickup sequence to 4, extension

number (If PBX sets pickup codes 4+ extension number)

After the system repeats the pickup sequence back to

you, press [2] to confirm and return to main menu.


(323) Call Pickup Channel Valid Range : 1-4 Default : 1234

Function 323

Steps 1+ [?][?][?][?]+ [#]

Description This function sets call pickup channel for transferring in

relesae mode. When system transfer call and release it,

system will remember the extension number for



answer greeting.

Example: [1] + [2][3] + [#]

This sets the call pickup channel to 2nd and 3rd

channel. After the system repeats the pickup channel

back to you, press [2] to confirm and return to main

menu.

3-9 Voice Mailbox Setup

System offers 5 voice mails for 5 extension number usage. The function codes are

FC520, FC522, FC524, FC526 and FC528. Each mailbox has it own password to

protect personal private. In additional, mailbox can have message and message

lamp notification (This feature needs PBX to support this function)

(520) 1st ~ 5th Voice Mailbox Number Valid Range : 0-99999999

Function 520、522、524、526、528

Steps [1]+ [?][?][?][?][?][?][?][?]+ [#]

Description

This function sets 1st ~5th voice mailbox number

Example: [1]+ [2][1][1][1]+ [#]

This sets this function code voice mailbox number to

2111. After the system repeats the number back to you,



45

(521) 1st ~ 5th Voice Mailbox Password Valid Range : 0-99999999 Default :

5678

Function 521、523、525、527、529

Steps [1]+ [?][?][?][?][?][?][?][?]+ [#]

Description

This function sets 1st ~5th voice mailbox password

Example: [1]+ [0][0][0][0]+ [#]

This sets this function code voice mailbox password to

0000. After the system repeats the number back to you,


(560) Message Lamp On Sequence

Function 560

Steps [1]+ [?]........[?]+ [#]

Description

This function sets message lamp on sequence. It is

suitable for phone with message lamp. After have a new

message, system will base on this sequence to turn on

message lamp.

Example: [1] + [0][7][1][1][0][1][1][6] + [#]

This sets message lamp on sequence to 07110116 (7 + 0 +

1 + ext no. Where 07 is for 7; 11 is for 0; 01 is for 1; 16 is

for ext no. For detail please check Appendix A). After the



(570) Message Lamp Off Sequence

Function 570

Steps [1]+ [?]........[?]+ [#]

Description

This function sets message lamp off sequence. It is

suitable for phone with message lamp. After have a new

message, system will base on this sequence to turn on

message lamp.


Example: [1] + [0][7][1][1][1][1][1][6] + [#]

This sets message lamp off sequence to 07111116. (7 + 0 +

0 + ext no. Where 07 is for 7; 11 is for 0; 11 is for 0; 16 is

for ext no. For detail please check Appendix A). After the



(580) Extension Notification Ring Sequence Default : 1516

Function 580

Steps [1]+ [?]........[?]+ [#]

Description

This function sets extension notification ring sequence.

Example: [1] + [1][5] [1][6] + [#]

This sets extension notification ring sequence to 1516

(pause time + extension number). After the system



(581) Extension Notification Hours Default : 08301830

Function 581

Steps [1]+ [?][?][?][?][?][?][?] [?]+ [#]

Description

This function sets extension notification hours. It is

24-hour format. The format is hh/mm/hh/mm

Example: [1] + [0][8] [0][0] [1][8] [0][0] + [#]

This sets extension notification hours from 0800 to 1800

After the system repeats the number back to you, press


(582) Extension Notification Number of Retries Valid Range : 1-9 Default : 3

Function 582

Steps [1]+ [?]+ [#]

Description This function sets extension notification number retries.


47

Example: [1] + [5] + [#]

This sets extension notification number of retries to 5.

After the system repeats the number back to you, press


(583) Extension Notification Retry Interval Valid Range : 1-99 Default : 15

Function 583

Steps [1]+ [?][?]+ [#]

Description

This function sets extension notification retry interval.

Example: [1] + [3][0] + [#]

This sets extension notification retry interval to 30

minutes. After the system repeats the number back to


(592) Extension Digit to Digit Timeout Valid Range : 1-9 Default : 3

Function 592

Steps [1]+ [?]+ [#]

Description

This function sets extension digit to digit timeout

interval.

Example: [1] + [5] + [#]

This sets extension digit to digit timeout interval to 5

seconds. After the system repeats the number back to


(599) First Digit Timeout Valid Range : 1-9 Default : 3

Function 599

Steps [1]+ [?]+ [#]

Description

This function sets first digit timeout period. After play

greeting, system will wait for user to dial number.


Example: [1] + [5] + [#]

This sets first digit timeout to 5 seconds. After the system



Appendix A: System Parameter Table

49

Appendix A: System Parameter Table

Signal System Parameter Telephone

DTMF 1 1 ��

DTMF 2 2 ��

DTMF 3 3 ��

DTMF 4 4 ��

DTMF 5 5 ��

DTMF 6 6 ��

DTMF 7 7 �

DTMF 8 8 �

DTMF 9 9 ��

DTMF * * ��

DTMF 0 0 ��

DTMF # # ��

HOOK TIME 1 H 1 ��

HOOK TIME 2 H 2 ��

PAUSE TIME , ��

EXTENSION X ��

Appendix B: 3-Digit Function Code List 50

Appendix B: 3-Digit Function Code List

Code Function Valid Range Default

000 Day Greeting System Default Greeting

010 Night Greeting System Default Greeting

014 Message Lamp Sequence

Channel

1-4 1234

020 Noon Greeting System Default Greeting

030 Department Directory

Announcement

--

031 Busy Cycle 1-9 3

038 Multi-Level Inquiry Code --

040 Special Announcement --

044 PBX Model 0

050 Second Language Greeting System Default Greeting

060 Inquiry Greeting --

100 System Password 1-8 digits 1234

110 Administrator Password 1-8 digits --

120 Ring Number 1-9 1

130 Operator Code 1-8 digits 0

140 Operator Extension 1-8 digits 100

141 Operator Mailbox Password 1-8 digits 5678

150 Assistant Operator Extension 1-8 digits --

160 Night Operator Extension 1-8 digits 100

170 Night Operator Assistant

Extension

1-8 digits --

180 Department Directory Code 1-8 digits --

190 Second Language Code 1-8 digits --

191 Third Language Code 1-8 digits --

192 Fourth Language Code 1-8 digits --

200 Maximum Code Length 1-8 8

210 First Hook Flash 0-999 20

220 Second Hook Flash 0-999 20

230 Pause Time 0-999 16

240 Number of Ringback Signals 1-99 5

250 Ringback High 0-999 16

260 Ringback Low 0-999 129


51


270 Ringback Second Low 0-999 9

280 Busy Retrials 1-99 1

290 Busy High 0-999 16

300 Busy Low 0-999 18

310 Day Transfer Mode 1-4 1

320 Night Transfer Mode 1-4 1

321 Call Pickup Timeout 1-99 15

322 Call Pickup Sequence --

323 Call Pickup Channel 1-4 1234

330 Transfer Sequence 13,15,16

340 Ringback Recall Sequence 13,15

350 Busy Recall Sequence 13,15

360 Disconnect Sequence --

370 Current Day 1-7 --

380 Current Time 24-hour(6 digits) --

390 Noon Break Setting 24-hour(8 digits) 00000000

400 First Business Hours Setting 24-hour(8 digits) 08001800

410 First Business Day Setting 1-7 12345

420 Second Business Hour

Setting

24-hour(8 digits) 08001200

430 Second Business Day Setting 1-7 --

440 Mode Switching Code 1-8 digits --

450 Optional Parameters 1-7 --

460 Ringback Second High 0-999 0

470 Extension Ringback 1st High 0-999 0

480 Extension Ringback 1st Low 0-999 0

490 Extension Ringback 2nd High 0-999 0

500 Extension Ringback 2nd Low 0-999 0

520 1st Voice Mailbox Number 1-8 digits --

521 1st Voice Mailbox Password 1-8 digits 5678

522 2nd Voice Mailbox Number 1-8 digits --

523 2nd Voice Mailbox Password 1-8 digits 5678

524 3rd Voice Mailbox Number 1-8 digits --

525 3rd Voice Mailbox Password 1-8 digits 5678

526 4th Voice Mailbox Number 1-8 digits --

527 4th Voice Mailbox Password 1-8 digits 5678

Appendix B: 3-Digit Function Code List 52


528 5th Voice Mailbox Number 1-8 digits --

529 5th Voice Mailbox Password 1-8 digits 5678

560 Message Lamp On Sequence --

570 Message Lamp Off Sequence --

580 Extension Notification Ring

Sequence

15,16

581 Extension Notification Hours 24-hour(8 digits) 08301830

582 Extension Notification

Number of Retries

1-9 3

583 Extension Notification Retry

Interval

1-99 15

592 Extension Digit to Digit

Timeout Interval

1-9 3

599 First Digit Timeout 1-9 3

600 First Department Code 1-8 digits --

601 First Department Extension 1-8 digits --

602 First Department Assistant

Extension

1-8 digits --

603~698 Follow up to 33th

700 First Starting Extension 1-8 digits 100

701 First Ending Extension 1-8 digits 299

702 First Assistant Extension 1-8 digits --

703~798 Follow up to 33th

800 Audio Text 0

810 Audio Text 1

820 Audio Text 2

830 Audio Text 3

840 Audio Text 4

850 Audio Text 5

860 Audio Text 6

870 Audio Text 7

880 Audio Text 8

890 Audio Text 9

900 I am sorry, the number you have dialed is not recognized, please dial again or

hold on for the operator.

910 Please hold , I will transfer you.


53


920 I am sorry, the person you try to reach is not available. Please dial another

extension.

930 I am sorry, the line is busy, please dial another extension.

940 Thank you and good-bye.

950 Or stay on the line for the operator.

960 I am sorry the operator are all busy

970 Please dial another extension

Appendix C: Advanced Functions

55

Appendix C: Advanced Functions

1. One Digit Audio Text Menu

Access code Function Audio Text

0 800 Audio Text 0

1 810 Audio Text 1

2 820 Audio Text 2

3 830 Audio Text 3

4 840 Audio Text 4

5 850 Audio Text 5

6 860 Audio Text 6

7 870 Audio Text 7

8 880 Audio Text 8

9 890 Audio Text 9

2. System Announcement

Function Content

900 I am sorry, the number you have dialed is not recognized,

please dial again or hold on for the operator.

910 Please hold , I will transfer you.

920 I am sorry, the person you try to reach is not available. Please

dial another extension.

930 I am sorry, the line is busy, please dial another extension.

940 Thank you and good-bye.

950 Or stay on the line for the operator.

960 I am sorry the operator are all busy

970 Please dial another extension

Appendix D: Quick Installation Guide

57

Appendix D: Quick Installation Guide

Installing the Auto Attendant

Please follow the diagram below to install your auto attendant.

LED Indicators

1 Power On: The adapter is plugged

2 Day/Night On: In Day mode

Off: In Night mode

3 Noon On: In Noon mode

4 Line 1-2 On: The line is occupied and the system is answering calls

Switch Buttons

5 Modes Press to switch modes in Day, Night and Noon order.

6 Manual/Auto Upper: The system switches among the DAY/NIGHT/NOON

mode automatically according to the time schedule.

Lower: The system is in the mode you manually set.

Appendix D: Quick Installation Guide 58

7 Security/Normal Upper: The programming function is available with a password.

Lower: The programming Function is locked.

8 Disable/On Upper: The system is running normally.

Lower: The system is disabled and lines will be in off-hook status.

Configuring the system

1. Call into the system. 2. Press the password to enter system programming mode. The default password is [#][1][2][3][4].

3. Set current date (Function [370]) and time (Function [380]). 4. Set First Flash Time [210] (and Second Flash Time [220], if necessary), Transfer Sequence [330], Ring-Back Recall Sequence [340] and Busy Recall Sequence [350] per your switch's specifications.

5. Set Night Assistant Operator Extension [170] for Automatic Call Progress Learning (ACPL).

6. Set Function [250] to [1#] to start ACPL for Ring-Back High [250], Ring-Back Low [260], Ring-Back Second Low [270], and Ring-Back Second High [460].

7. Set Function [290] to [1#] to start ACPL for Busy High [290] and Busy Low [300]. 8. Set up First Extension Group ([700] and [701]).

Index

59

Index

(000) Day Greeting..................................... 13

(010) Night Greeting.................................. 13

(014) Message Lamp Sequence Channel. 13

(020) Noon Greeting.................................. 14

(030) Department Directory

Announcement....................................... 14

(031) Busy Cycle......................................... 14

(038) Multi-Level Inquiry Code ............... 14

(040) Special Announcement.................... 15

(044) PBX Model ........................................ 15

(050) Second Language Greeting............. 16

(060) Inquiry Greeting............................... 16

(100) System Password ............................. 16

(110) Administrator Password................. 17

(120) Ring Number .................................... 17

(130) Operator Code.................................. 18

(140) Operator Extension .......................... 18

(141) Operator Mailbox Password........... 18

(150) Assistant Extension.......................... 19

(160) Night Operator Extension............... 19

(170) Night Assistant Extension .............. 19

(180) Department Directory Code ........... 20

(190) Second Language Code................... 20

(191) Third Language Code...................... 20

(192) Fourth Language Code.................... 21

(200) Maximum Extension Length .......... 21

(210) First Hook Flash ............................... 22

(220) Second Hook Flash .......................... 23

(230) Pause Time........................................ 23

(240) Number of Ringback Signals.......... 24

(250) Ringback High.................................. 24

(260) Ringback Low................................... 25

(270) Ringback Second Low ..................... 26

(280) Busy Retrials ..................................... 27

(290) Busy High.......................................... 27

(300) Busy Low ...........................................28

(310) Day Transfer Mode ..........................29

(320) Night Transfer Mode .......................30

(321) Call Pickup Timeout ........................44

(322) Call Pickup Sequence.......................44

(323) Call Pickup Channel.........................45

(330) Transfer Sequence ............................30

(340) Ringback Recall Sequence ...............31

(350) Busy Recall Sequence .......................31

(360) Disconnect Sequence........................32

(370) Current Day.......................................32

(380) Current Time.....................................33

(390) Noon Break Setting ..........................33

(400) First Business Hours Setting ...........33

(410) First Business Day Setting ...............34

(420) Second Business Hours Setting.......34

(430) Second Business Day Setting ..........35

(440) Mode Switching Code......................35

(450) Optional Parameters ........................36

(460) Ringback Second High.....................37

(470) Extension Ringback 1st High ..........38

(480) Extension Ringback 1st Low ...........39

(490) Extension Ringback 2nd High ........39

(500) Extension Ringback 2nd Low .........40

(520) Voice Mailbox Number....................45

(521) Voice Mailbox Password .................46

(560) Message Lamp On Sequence ..........46

(570) Message Lamp Off Sequence ..........47

(580) Extension Notification Ring

Sequence..................................................47

(581) Extension Notification Hours .........47

(582) Extension Notification Number of

Retries ......................................................48

(583) Extension Notification Retry Interval

..................................................................48

Index 60

(592) Extension Digit to Digit Timeout

Interval .................................................... 48

(599) First Digit Timeout........................... 49

(600) First Department Code.................... 41

(601) First Department Extension............ 41

(602) First Department Assistant Extension

.................................................................. 42

(700) First Starting Extension ................... 42

(701) First Ending Extension .................... 43

(702) First Assistant Extension................. 43

Call Pickup..................................................43

default password........................................12

Disable .........................................................10

Entering Programming Mode ..................12

Installation ....................................................8

Modes ............................................................9

Rear Panel ...................................................10

Security Mode.............................................10

Switching Modes..........................................9

Voice Mailbox Setup ..................................45

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