aaron wilson resume
TRANSCRIPT
AARON B. WILSON 1250 S. Clermont Street #1-306, Denver, Colorado 80246
303-522-6272
www.aaronbwilson.com
www.linkedin.com/aaronblairwilson
MANAGEMENT CONSULTANT
Versatile change and process excellence leader offering top record of profitability through customized, collaborative, cross-
departmental and leadership alliances. Business-minded “bottleneck spotter” who optimizes customer-centric processes and
incentives that enhance client relationships. Former talent manager skilled at embedding capability.
Process Reengineering Change Enablement Operations Optimization Talent Management CRM Technology Transformation
Systems Integration Diagnosing Capability Development Strategic Planning & Execution Improvement Management
CAREER PROGRESSION
JOHNSON SAUER LEGAL GROUP, Denver, Colorado, 2012-2013
Recruited to transform 100% manually operated billing inquiry, service assurance and collections
management processes into a scalable model for fiscal improvement and outstanding client service.
BUSINESS CONSULTANT
Directed improvement and results management cases that generated 60%+ increase in revenue capture and secured top service
standards. Drove cash volume and operational improvements by cultivating and repairing pivotal relationships with service and back
office operations. Led process and change interventions by building business capability and process alignment with new CRM
technologies linked to training and incentive management methodologies.
Guided the resurgence of the company’s fiscal position amidst 51% turnover and increased net cash position by 60%+ and
decreased costs by 12% per annum by reengineering processes, improving talent management outcomes, delivering
performance incentives and optimizing business performance to drive positive customer experiences.
Gained traction by designing and executing service transformation plan for service operations and back office operations that
achieved 97% in service delivery standards for customer experience.
Recouped $50k+ in merchant expenses with P&L analysis that uncovered excess vendor charges and integrated new payment
software that improved sales performance.
Retained long-term client business as early adopter of CRM technology tools that optimized collections workflow; gained internal
buy-in for first call resolution and call reduction/deflection initiative.
Expanded collected-to-billable ratio to 14.74% by implementing incentive processes to support productivity-improving
innovations via cash pool (25%) for employee teams.
Identified gaps in Total Rewards delivery; engaged in extensive research to restructure benefits package to improve competitive
position, winning leadership support and achieving 10% annual savings with new optimized plan.
Accelerating Productivity and Profitability—in Client-Centric Cultures—With Laser-Like Precision
Revenue, Relationship Management & Profit Highlights Include:
Integration of Collections Management CRM Platform positively impacting profitability and resource leverage;
incorporated AR dashboard, drill-down, and full-featured billing data, all replacing Excel spreadsheets.
Cutting-edge, client facing payment processing platform facilitating 40% decrease in cost, satisfying core needs for
client via 24x7 web-based solution that improved customer access and experience.
$360K+ reduction in multi-year labor cost, with maximum investment value from audit to identify waste, rightsize
capacity, and leverage talent to improve competitive position.
Accelerated billing disbursement and inquiry process by decreasing process cycle time by 67% through change
enablement and CRM systems integration.
AARON B. WILSON
303-522-6272
www.aaronbwilson.com Page 2 of 2 [email protected]
www.linkedin.com/aaronblairwilson
ADDITIONAL PROFESSIONAL EXPERIENCE
Clients: LAGRANO, BLACK VANILLA AND CEPHEID, Denver, Colorado, London, U.K., Toulouse, France, 2011-2013
Independently hired to lead performance improvement project for sales and support unit with 25 employees
and also directed talent management project for 500 employee NASDAQ-traded global firm.
BUSINESS CONSULTANT
Took high-profile roles that required improvement management skills, rapidly decreasing cost center expenses and generating revenue
opportunities through strategic planning and execution. Enhanced another company’s existing talent strategy by formulating evidence
and research-based solutions to prioritize process gaps, winning leadership praise. Currently creating growth plan for food wholesaler.
Reduced break-even point by 33% within 6 months by co-leading development of new marketing strategy, financial
analysis, whilst also making cost savings through storage wastage and efficient use of resources.
Delivered strategic employee engagement organizational plan to C-Suite after launching client engagement process that
required scoping, diagnosis, prioritization of gaps and planning development to mitigate talent growing pains.
THOMSON REUTERS, Denver, Colorado, 2010
HR PROJECT COORDINATOR (CONTRACT)
Efficiently advanced administrative scalability by strategic onboarding skills, narrowing performance gaps between virtual work teams
in $450M healthcare business. Boosted Q1 unit performance by 50%. Aligned compensation strategy with business unit priorities
through “as is” analytics of operating model. Inter-departmental collaboration to foster relationships improving the client experience.
Supported motivational structures whereby Sales and Service had equal input, determining the selection of quality talent.
MOTLEY RICE, Charleston, South Carolina, 2007-2009
HR MANAGER
Revitalized talent management improvement efforts and HR generalist support for $250 million legal services firm. Dramatically
decreased uncontrolled PEO expense by 92% over 12 months by revitalizing underperforming staffing function. Built talent
capability through KPI-based performance management and training for 500 employees. Engaged day-to-day with 7 practice group
leaders to plan, develop and implement practice group intellectual capital.
SAN DIEGO PLATINUM PUBLISHING, San Diego, California, 2004-2007
HR SPECIALIST
Enabled innovative change by partnering with leadership to migrate to new HRO business model. Refocused talent resources on
customer experience objectives resulting in 40% improvement in customer satisfaction. Facilitated ongoing support of new HRO
standard. Owned all administrative support and some HR functions for 25 unit employees.
COLUMBUS TECHNICAL COLLEGE, Columbus, Georgia, 2003
TRAINING COORDINATOR (CONTRACT)
Executed training plans aligned with sales and service strategy for healthcare institutions and Fortune 500 companies.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION (M.B.A.), DURHAM BUSINESS SCHOOL (U.K.), 2012
MASTER OF HR AND EMPLOYMENT RELATIONS, THE PENNSYLVANIA STATE UNIVERSITY, 2010