aarpix enterprise® - profile

8/8/2019 aarpix enterprise - Profile

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Business Profile

Copyright - aarpix enterprise2010


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About PakistanPakistan is considered as the hot spot for the outsourcing business

providing the most competitive quality at the most competitive prices

around the globe. There's been negative word about the country image

created by the media. Even then the media could not refrain themselves

from acknowledging the fact about the competitive advantages offered

by the new generation of Pakistan.

Anthony Mitchell of InternationalStaff.com writes in Ecommerce Times:

Pakistan Now a Hot Spot for IT Outsourcing

Pakistan's Advantages:

Pakistan is the primary beneficiary of India's decision to tax foreign firmswith captive IT operations in India. No other economy can match

Pakistan's labor pool of educated English-speaking workers. No other

economy can match Pakistan's scalability, reliability and low-cost

environment.

Pakistan offers five advantages over India:

1. Western experience: Executives at IT firms in Pakistan often have

worked and gone to school in the U.S., which is Pakistan's largest export

market. Indian IT firms whose managers have worked in the West are

generally more expensive than similarly positioned Indian firms, without

always providing noticeable differences in program implementation

capabilities. The willingness of Pakistanis to return home from the West

stands in marked contrast to most Indians who arrive for school or work

in the West and never look back.


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2. Professionalism and integrity: The personal integrity of Pakistan

managers is easy to identify and appreciate, especially by Westernerswith business experience elsewhere in the region. However, the

relatively open and trusting nature of Pakistanis has made them easy

prey for Indian business brokers who have managed to cheat severa

Pakistani IT firms by offering to provide them with outsourcing contracts

in exchange for up-front fees. The Pakistanis assumed that these Indians

were open minded and charitable for coming to help less experienced

firms in Pakistan gain access to international contracts, until the Indians

took their money and disappeared.

3. Higher labor availability: Fewer holidays in Pakistan means less

slippage in staff availability compared to India. IT firms in India areadvised to hire a diverse workforce so that members of one community

can enjoy important festivals while members of other communities

cover the phones and keep production going.

4. Good accents: Pakistan's official language is English. Only Kolkata

(formerly Calcutta) and the Punjabi areas of India can come close to

competing with accents in Pakistan, where many families speak English

at home and where accent neutralization for non-native speakers of

English is substantially easier than in India. Language skills and accents

provide Pakistan with a major advantage over all other Asianoutsourcing destinations.


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5. Low cost talent pool: India's top-tier labor force for IT work has

been stretched thin in many areas, especially Bangalore, whereescalating wage rates, turnover and higher outsourcing prices are

reaching critical mass at the same time that the urban infrastructure

has exceeded its carrying capacity. Annual turnover rates reported to

InternationalStaff.net for most merchant call center facilities in India

at the beginning of November are approaching 100 percent. High

turnover rates are causing a shift to second tier Indian cities and to

Kolkata. Escalating turnover rates are one of the Indian outsourcing

industry's dirty secrets. In comparison, Pakistan's top-tier talent pool

is largely untapped and turnover rates are less than 20 percent.

Source:

http://ecommercetimes.com/story/37750.html?wlc=1255819427


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Our Executive TeamNaeem Shamim

Chief Executive officer

A Highly professional individual with more than five (5) years of

collective experience in Administration / IT / Customer Service, He is

skilled with outstanding project planning, execution, monitoring and

resource balancing skills with ability to support multiple projects

simultaneously for both government and private sectors.

Atif Shamim

Chief Operating Officer

Atif brings four (4) years of project management experience in services

sector for diverse industries, including low profile industries and high-tech environments. He has setup offshore operations for different

companies. In 2007 he setup an offshore operation for a tele-mal

company, CA, USA. He helped them reducing their operational costs by

38% while exceeding the service quality above the standards. He has

received his Bachelors degree in Business Administration.

Muhammad Farhan

Chief Editor Aarpix E-magManager Marketing and Business Development

A business graduate with specialization in Marketing, an Entrepreneur,

an experienced Graphics Designer, Content Writer & Producer, a geek

and an SEO Professional. His work is featured and acknowledged by

various local and international media.


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Wasif Shamim

Press and Media Manager

Mr. Shamim is the primary contact for any press release or publicity

enquiries. He has received his bachelors degree in Journalism from

Punjab University

Waleed Al Balushi

Business Development - Middle East

Mr. Balushi is a valuable addition to the aarpix enterprise Business

Development team. He brings 6 years of experience in client services

for airlines, cargo & hospitality industry.

Mr. Waqas Zahid

Manager Marketing and Advertisements - Middle East

Mr. Zahid brings more than 6 years of experience in marketing and

advertisements industry. He has worked for different national and

multi-national companies as trainer, business development manager

and also looked after the operations at different levels.


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Servicesaarpix enterprise offers end to end solutions for all your IT and Busin

Process Outsourcing needs. The company is exclusive in its resource bwith in-house capabilities for an integrated model of operations ensu

flexibility and agility in any operational requirement. Project administra

expertise vested through sophisticated IT systems is one of the key elem

in achieving successful zenith of projects. Our resolute commitm

towards the timely delivery of quality projects to our clients has helped u

deliver the following services at their best :

BPO (Business Process Outsourcing)

Customer Service

* Customer Service & Support

* Technical support

* Phone Support

* Order Processing

* Live Chat Support

* Help Desk

Administrative Support

* Data Entry

* Personal Assistant

* Web Research

* Email Response Handlin

* Administrative Support

* Transcriptions

Sales & Marketing

* Advertising* Email Marketing

* SEO Search Engine Optimization

* SEM Search Engine Marketing

* SMM Social Media Marketing

* Market Research & Surveys

Writing & Translation

* Technical Writing* Website Content

* Blog & Article Writing

* Translations


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ITPO (IT Process Outsourcing)

Networking & Information Systems

* Network Administration

* DBA Database Administration

* Server Administration

* ERP / CRM Implementation

Software Development

* Scripts & Utilities

* Software Plug-ins

* Mobile Apps

* Application Interface Desig

* Software Project Managem

Web Development

* Web Design

* Web Programming

* Ecommerce

* UI Design

* Website QA

* Website Project Management

* Web Development

Design & Multimedia

* Graphic Design

* Logo Design

* Banners/Flex/Ad signs Printi

* Illustration

* Print Design

* Audio Production

* Video Production

* Voice Talent* 2D/3D Animations

* Presentations


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We provide all the services with the help of modern infrastructure tha

includes fastest machines, processing units, data and power backup

systems to ensure 100% reliability.

Since the inception of our services, we have worked on various

campaigns including sales, appointment setting, order taking, technica

support/help desk, customer services, data conversion, surveys, online

research, advanced article writing & many more. We have a team of over

100 employees skilled with excellent communication and listening skills

with good accents. We have a dedicated business development

department to answer all your queries in the most suitable way . We

have been successful in achieving customers' trust in a very short periodof time due to the quality of services we provide. We believe in providing

exceptional quality by going an extra mile for our clients & we believe

that our client's customers are actually our customers & we handle each

task with utmost care & responsibility


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Quality

Our personnel are empowered to provide our clients with the highestlevel of quality and service; our people are at the forefront of our

business. Each employee contributes to our success and understands

our mission "improved quality at the reduced prices." At aarpix

enterprise, we recognize and reward achievement, diversity, and

creativity.

We have service professionals, including CSR's, Telephone Interviewers,

Data Entry Operators, Web programmers, SEO/SEM/SMM Professionals

and an experienced management team staff.

We maintain our very own HR department that successfully meets themodern standards and takes care of all the human resource needs of the

company. Our staff consists of trained and experienced professionals

from the industry.

Our Quality Control Department monitors operations frequently. We

have a full time quality control manager whose job is to ensure

maximum quality levels.

Once a project is awarded to aarpix enterprise, a full-time Account

Manager is assigned, so with each new project the AM will pinpoint theexact needs of the client. This individual will act as an internal advocate

of the client at aarpix enterprise.


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InfrastructureOur Head office and Contact Center is based in Lahore, Pakistan. Our

Operations are conducted on a 4000 sq/ft facility, 2250 sq/ft of which is

fully operational and the rest is expected to be functional by July 2010Our current seating capacity is 100 agents per shift with two support

locations.

Facilities include:

lAccess control

lCafeteria

lTraining Room

lConference Room

lPrayer Facility

lNetwork LablPick and Drop facility for employees from home

lPower Supply and Power Generator

l24/7 Security


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Information Technology Infrastructure

We have a state of the art I.T infrastructure which ensures 99.6% uptimein terms of connectivity with our clients.

Following is a summary of our IT infrastructural capabilities:

Pentium 4 Workstations with foot paddles installed for the playback

control of voice files

Dell PowerEdge Servers

In-house Secure FTP server with 640 GB storage capacity connected to

internet cloud via 2 MB link

2 MB Clear Pipe bandwidth via Fiber Optic Cable (Expandable up to 12MB on 24 hours notice)

1 MB primary Internet backup via Digital Subscriber Line

1 MB secondary Internet Backup via Internet Cable

Asterisk Based VoIP Solution with capability of Call Recording, Live Cal

Monitoring and Reporting

Cisco based solution is available on clients request.


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Human Resource

The Culture of is one of growth, innovation and

progress with vibrant employees who are delighted to help drive

customer and client satisfaction. We understand that the customerssuccess is our success and our growth depends on delivering consistent

and reliable world-class services.

Recruiting the right service personnel with the right attitude is a major

priority for a growing organization like aarpix enterprise. Specific skills,

knowledge, values and attitude are identified and aligned with client

expectations and our business goals.

aarpix enterprise well-structured recruitment process has attracted a

large number of talented young people from the resource pool available.We manage motivation and retention through a highly structured career

path, cross-functional opportunities and performance-oriented

incentives.

aarpix enterprise recruitment process ensures that we employ only the

best-of-breed candidates and look for the following qualities:

lExcellent written and verbal communication skills;

lBasic Computer Skills with a good typing speed of at least 35 wpm;

lA high degree of initiative to perform a quality job;

lBe a true team player brimming with team spirit;

lSelf-confidence;

lHave a passion for excellence

aarpix enterprise


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Data Security

We at know that information and data are importan

business assets and their protection is essential to any organization. In ainterconnected business environment, sensitivity of the clients data is

critical matter and we implement adequate measures to ensure its

protection. Following are the highlights of our Data Security plan:

Data Flow (Voice / Non-Voice) channeled through secure VPN connection

Paperless environment

Change control and management system

Disaster Recovery Model

Individual access to network domain

Maintenance of individual Network Activity Logs No removable drives on workstations

Controlled internet access

Network security (and VPN tunneling) through Cisco Adaptive Securit

Appliance series

No USB ports functional in operations area

aarpix enterprise


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Training & Development

Training turns individuals into professionals; development continues

the learning process and refines knowledge and skills

Becoming a Customer Service Specialist at aarpix enterprise is a bit like

becoming a master chef. The chefs tools are simple enough knives and

forks, pots and pans and the ingredients are equally simple meat and

vegetables, flour and water. The trick is in the combination, the

preparation, and the presentation.

TRAINING IS A TEAM EFFORT

Training at aarpix enterprise is a team effort. In addition to our full time

trainers, the team includes managers, supervisors, and clients. Manyclients become an integral part of the training process because they

understand, as we do, that the fullest immersion in the culture of the

client company, including deep product knowledge, results in the best

customer experience.

Our CSRs repeatedly practice basic and advanced service skills on how

to:

lBuild rapport, uncover needs, listen, clarify, explain, and manage

conversational flow.

lHandle complaints, upset customers, conflicts, negotiations, and

challenging situations.

lAvoid misunderstandings, manage expectations, and take

responsibility.

lSurpass expectations, delight customers, and build long-term loyalty.


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lSurpass expectations, delight customers, and build long-term loyalty.

lWork in teams and reinforce internal cooperation and communication.

Our critical training curriculum includes

:

lTelephone Etiquette

lTrust & Rapport Building

lActive Listening Skills

lProblem Solving

lDefusing Anger

lStress Control

lArt of Negotiation

l

Managing Customer ExpectationslConverting Inquirers into Buyers

lService Sells Up-Selling & Cross Selling


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Why ?aarpix enterprise

lCost reduction up to 30% through outsourcinglBetter control and maximum utilization of resources due to senior

management experience

lAdditional reduction in cost by 40% through cross utilization of workfor

between different wings of operations

lElimination of unnecessary red tape by an efficient system of informa

flow. (Task division by task and not by dedication to a particular wing of

operations)

lIncrease in the threshold of Ramp up requirement as existing workfo

can handle an increase of up to 40% additional workloadlConfirmation that the training money spent and techniques taught are

impacting positively at an operational level

lQualified feedback for management to assist in business growth, sales

training or performance counseling using our business analytic skills

laarpix enterpriseunderstands that our team members make us who w

are. We value their Skills and Dedication toward s aarpix enterpriseand

in-turn, encourage and offer development opportunities to help them m

the most of their talent

lAt Aarpix Enterprise, we believe in ca ring for our colleagues with Integr

Honesty and Professionalism.


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We also take these same principles beyond our direct employees, to our

Business Partners, Clients and our Community we are committed to:

Encouraging Diversity through policies, procedures and workflow

model, collective thinking

Promoting health and safety by implementation of policies and

practices that support a safe working environment across the

company

Developing employee skills: In-House and External Trainings, Job

Rotation in the form of:

Job Enhancement: Seeking employee feedback, by regular round table

meetings to bring forth issues and making collective efforts to make

this a Fun and Friendly Environment

Green Peace: We are currently working towards a paperless office,

along with a development of some other softwares, to ensure that we

waste as little as possible


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Contact Information

Pakistan: 161, Ali Block, New Garden Town, Lahore

UAE: P.O.Box # 1004, Al-Ain

Phone: +92 (42) 3662 1583

+92 (321) 885 8880

+1 (360) 244 4260

+971 (50) 330 1131

Email: [email protected]

Web: www.aarpix.biz

www.aarpix.com

aarpix enterprise® - profile

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