AASCIF Technology Workshop

September 22-24, 2010

Glenn Audiffred

Louisiana Workers’ Compensation Corporation

LWCC – Implementing The Project Management Office

Topics

Background Major Goals Creating the PMO Transition Success Factors Q & A

Background

LWCC is private, mutual worker’s compensation company chartered by the state

First policy written in October 1992

Support over 1,200 agents

18,000 policyholders

2005: 325 emps; 2010: 260 emps

PMO Implemented in 2005

Business Case for the PMO

Major Goals:

Improve Overall Successful Project Implementation

Raise the Project Management maturity Level of the Organization

Creating the PMO

Important Factors Executive Sponsorship A Clear and Repeatable Process Communicate, Communicate, Communicate

Address PMO’s affect on the Organization

Improved Corporate Project Decision Making Project Delivery: On-time, Within Budget, Within Scope Accountability Increased Customer Satisfaction

PMO’s Are Not “one size fits all”

Transition

Did Someone Say “Structure?”

Training and Mentoring Required Training for the PMO Process Departmental Mentoring

Now They Ask for it by Name!

Rewards Collaboration, Teamwork, Interpersonal Skills, Respect,

Recognition Project celebrations

Success Factors

Start small with a focus to support projects

Increase maturity level and focus to include Senior Management

Be Mindful of Bureaucracy

Focus on Training & Mentoring

Continuous Improvement

Q & A

Questions?