ab bank zambia presentation final - microfinance gateway · challenges of e learning for abz "...
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E Learning
Name: Tausi Nasamu
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Ø AccessHolding has almost 8000 employees in 10 countries
Ø AB Bank Zambia (ABZ) currently has:
– 7 branches – 400 staff members
Who We Are
Tausi Nasamu
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Why eLearning
The benefits of E learning for us include:
Ø Time efficiency
Ø Cost efficiency
Ø Learners ability to learn what they want and when they want
Ø Best approach for a large network of banks with standardized approaches
Ø Best approach for a low average staff age of 29 Tausi Nasamu
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Ø In 2015, CGAP & ABZ discussed possibility of E learning
Ø Digital Financial Services was idenWfied as priority training need
Ø June 2016 ABZ partnered with Helix InsWtute of Digital Financial Services –Kenya
Ø TNA was conducted in August 2016 and course developed
Ø Conducted three different trainings in 2017 with a total of 52 learners
Where We Are
Tausi Nasamu
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Challenges of E learning for ABZ
§ Inadequate computers
§ Limited Internet Access to most staff
§ Inadequate local capacity to support E learning Initiatives
§ Fear of staff spending more time on E learning rather than their work
§ Bandwidth limitations
§ Fear of replacing face to face trainings
Challenges
§ Creation of E lab plus a computer room at each branch
§ Grant limited internet Access to LMS
§ Support from holding level and plans to increase capacity at local level
§ Most of the operational positions are target oriented and easy to evaluate performance
§ Bandwidth test was positive § Emphasis on blended courses
Mitigations
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Thank you