abacus quick refund

Updated 25/09/2008

ABACUS

QUICK REFUND (QREX)

Updated 25Sep08 1

TABLE OF CONTENTS PAGE NO. Full Refund – Published Fare - Single Cash Payment (INVAGT) 2 - Single Credit Payment (Credit) 6 - Multiple Payment (Cash/Credit) 9 Partially Utilized Refund – Published Fare - Single Cash Payment (INVAGT) 13 Full Refund – Net Fare 19 Partially Utilized Refund – Net Fare 23 Full/Partially Utilized Refund – Non-database document 26 Tax Refunds 28

Updated 25Sep08 2

A. FULL REFUND – PUBLISHED FARE

Single Cash payment (INVAGT) Ticket 3449000002

MALAYSIA AIRLINES

KULKUL NMC TRAINING ROOM -

06FEB08 1B/PBAPEK

AUTO REFUND/TEST CASE ONE KUALA LUMPUR /MY

99999992 /39/VMQ /0

KUALA LUMPUR MH 4Y 10JUN 1200 OKYLEE6M 10DEC20K

O LONDON HEATHROW MH 3Y 20JUN 1200 OKYLEE6M 16JUN10DEC20K

KUALA LUMPUR VOID VOID

--VOID-- VOID VOID

--VOID--

MYR 8732KUL MH LON1308.67MH KUL1308.67NUC2617.34END ROE3.3362 XT113UB

758YQ

51MY

257GB

871XTCASH

MYR 9911

7766/ 232 MYR8732 07001179

01693784840 3449000002

Refund Entry :

WFR2323449000002¥AMH

Screen 10 – EXCH Database TKT Explanation 1. Fill in “R” for Refund for the unused segments accordingly. Segment 1 & 2 in this example. Type “X” in the NEXT field to go to the next Screen

WF WFR EXCH DATABASE TKT - PAPER SCREEN 10

N1.1 AUTO REFUND/TEST CASE ONE TKT 2323449000002

ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN

FLT BK DATE BRDOFF FB/TKT DES STAT CODE

1 MH 4 Y 10JUN KULLHR YLEE6M OK <RRRR>

2 O MH 3 Y 20JUN LHRKUL YLEE6M OK <RRRR>

BASE MYR 8732

TAXES 51 MY 257 GB 871 XT

TTL MYR 9911 VALIDATING CXR MH

NEXT <XXXX> MULTIDOCS < > QUIT < >

Updated 25Sep08 3

Screen 30 – Comparison Summary Explanation: 2. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR100 in this example 3. Type “X” in the NEXT field and Screen 30 will redisplay with Trailer Message highlighted in red to verify Total less CHG FEE AMOUNT WF WFRR COMPARISON SUMMARY SCREEN 30

REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 8732 -8732

TTL TAXES 1179 -1179

---------- -----------

TOTAL 9911 -9911

CHG FEE AMOUNT <100100100100 >

------------

TOTAL -9911

TAX COMPARISON < >

NEXT <XXXX> QUIT < >

Explanation: 4. Verify TOTAL highlighted

5. Type “X” in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT

WF WFRR COMPARISON SUMMARY SCREEN 30

REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 8732 -8732


---------- -----------

TOTAL 9911 -9911

CHG FEE AMOUNT < 100>

------------

TOTAL TOTAL TOTAL TOTAL ----9811981198119811

TAX COMPARISON < >


VERIFY TOTAL AMTVERIFY TOTAL AMTVERIFY TOTAL AMTVERIFY TOTAL AMT----REENTER TO CONTINUE REENTER TO CONTINUE REENTER TO CONTINUE REENTER TO CONTINUE

Updated 25Sep08 4

Explanation: 6. Verify TOTAL for the FINAL time

7. Type “X” in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND.

IMPORTANT: This cannot be reversed. WF WFRR COMPARISON SUMMARY SCREEN 30

REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 8732 -8732


---------- -----------

TOTAL 9911 -9911


------------


TAX COMPARISON < >


VERIFY RFNDVERIFY RFNDVERIFY RFNDVERIFY RFND----CANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWED----SELECT NEXT TO CONTNUE OR QUIT SELECT NEXT TO CONTNUE OR QUIT SELECT NEXT TO CONTNUE OR QUIT SELECT NEXT TO CONTNUE OR QUIT

Screen 32 - Refund Information

Explanation: 1. System returns the Commission Percent as per original sales information 2. Total Refund Due highlighted will be reported to BSP Data 3. Type “X” in the REFUND field to complete the refund transaction. 4. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)

WF WFR REFUND INFORMATION SCREEN 32

TKT 2323449000002

D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I

REFUND AUTHORIZATION CODE < >

COMMISSION ON REFUND AMT OR PCT < 7777>

COMMISSION ON PENALTY AMT < >

TOTAL REFUND DUE MYR TOTAL REFUND DUE MYR TOTAL REFUND DUE MYR TOTAL REFUND DUE MYR ----9811981198119811

CASH X CK CC CC NBR

DK NBR < >

TOURCODE < >

REFUND ACCOUNTING LINE DATA

INVOICE NBR <0011096>

FREE TEXT <PF FULL RFND DUE 9811 >

REFUND <XXXX>

Updated 25Sep08 5

MASK PROCESSING COMPLETE - MASK TERMINATED

REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR

REFUND TRANSACTION PROCESSED

Refund Notice

Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare

which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent

NMC TRAINING ROOM

232 1 MALAYSIA AIRLINES DATE OF ISSUE

REFUND NOTICEREFUND NOTICEREFUND NOTICEREFUND NOTICE 06FEB08 KUALA LUMPUR MY

NAME AUTO REFUND/TEST CASE ONE TOUR CODE 99999992

CURRENCY CODE MYR

INTERNATIONAL

GROSS REFUND DOCUMENTS CPNS

FARE PAID 8732 232 3449000002 4 12..

FARE USED

CANX FEE 100

REFUND 8632

T/F/C MY 51

T/F/C GB 257

T/F/C XT 871

CASH 9811 CARD NUMBER

CREDIT REFUNDED DOCUMENT ISSUE DATE

TTL REFUND 9811TTL REFUND 9811TTL REFUND 9811TTL REFUND 9811 06FEB08

COMMISSIONCOMMISSIONCOMMISSIONCOMMISSION 7777 ORIGINAL ISSUE INFORMATION

XT 113UB 758YQ

Refund Audit Report (DQB*)

Explanation:

1. This is for user information 2. It lists the refund items by month.

DQB*RF

REFUND AUDIT REPORT FEB08 P4E8 NMC TRAINING ROOM -

AIRLINE DOCUMENT AGENT DATE OF FORM OF REFUND

CODE NUMBER SINE/TIME REFUND PAYMENT AMOUNT

PNR-PBAPEK AUTO REFUND/TEST CASE ONE

232 3449000002 A39/1543 06FEB08 CA MYR 9811MYR 9811MYR 9811MYR 9811

Updated 25Sep08 6

Single Credit Payment (CREDIT)

Screen 10 – Exch Database Tkt

WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10

N1.1 TAI/TMS TKT 2324777735359



1 MH 72 Y 29MAY KULHKG Y OK <R>

BASE MYR 2286 TAXES 51 MY 89 YQ


NEXT <X> MULTIDOCS < > QUIT < >

Screen 30 – Comparison Summary

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 2286 -2286 TTL TAXES 140 -140

---------- -----------

TOTAL 2426 -2426


------------

TOTAL -2326 TAX COMPARISON < >

NEXT <X> QUIT < >

VERIFY TOTAL AMT-REENTER TO CONTINUE

Updated 25Sep08 7


EXCHANGE REISSUE MYR CUR MYR

BASE 2286 -2286

TTL TAXES 140 -140

---------- ----------- TOTAL 2426 -2426


------------

TOTAL -2326

TAX COMPARISON < >

NEXT <X> QUIT < > VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

Screen 32 – Refund Information

WF WFR REFUND INFORMATION SCREEN 32 TKT 2324777735359


REFUND AUTHORIZATION CODE 2325K99999NVE



TOTAL REFUND DUE MYR -2326 CASH CK CC X CC NBR AX371409203591007

DK NBR < >

TOURCODE < >



FREE TEXT < >

REFUND <X>




Updated 25Sep08 8

Refund Notice

NMC TRAINING ROOM -


REFUND NOTICEREFUND NOTICEREFUND NOTICEREFUND NOTICE 20MAY08 KUALA LUMPUR MY

NAME TAI/TMS TOUR CODE 99999992

CURRENCY CODE MYR

INTERNATIONAL


FARE PAID 2286 232 4777735359 4 1...

FARE USED

CANX FEE 100

REFUND 2186

T/F/C GB 51

T/F/C UB 89

T/F/C YQ

CASH CARD NUMBER

CREDIT 2326 AX371409203591007 REFUNDED DOCUMENT ISSUE DATE

TTL REFUND 2326 20MAY08

COMMISSION 2 ORIGINAL ISSUE INFORMATION

DQB*RF

REFUND AUDIT REPORT MAY08 P4E8 NMC TRAINING ROOM -



PNR-MVTQOB TAI/TMS

232 4777735359 ATR/1513 20MAY08 CC ER MYR 2326

Updated 25Sep08 9

Multiple Form of Payment (CASH/CREDIT)

Ticket 3449000004

MALAYSIA AIRLINES


06FEB08 1B/PBAPEK

AUTO REFUND/TEST CASE ONE KUALA LUMPUR /MY

99999992 /39/VMQ /0




--VOID-- VOID VOID

--VOID--


758YQ

51MY

257GB

871XTVI4005550000000001 8732 CASH 1179 / M 666666

MYR 9911

7766/ 232 MYR 8732 07001179

01693785046 3449000004

Refund

WFR2323449000004¥AMH

Screen 10 – EXCH Database TKT - Paper

Explanation: 1. Fill in “R” for Refund for the Unflown/Unused Segments accordingly. Segment 1 & 2 in this example 2. Type “X” in the NEXT field to go to the next Screen


N1.1 AUTO REFUND/TEST CASE ONE TKT 2323449000004



1 MH 4 Y 10JUN KULLHR YLEE6M PPR <RRRR>

2 O MH 3 Y 20JUN LHRKUL YLEE6M PPR <RRRR>>>>

BASE MYR 8732




Updated 25Sep08 10

Screen 30 – Comparison Summary Explanation: 1. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR100 in this example 2. Type “X” in the NEXT field and Screen will redisplay with Trailer Message highlighted in red to verify Total less CHG FEE AMOUNT


REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 8732 -8732


---------- -----------

TOTAL 9911 -9911

CHG FEE AMOUNT <<<<100100100100 >

------------

TOTAL -9911

TAX COMPARISON < >


Explanation:

3. Verify TOTAL highlighted in yellow

4. Type “X” in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify Total less CHG FEE AMOUNT


REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 8732 -8732


---------- -----------

TOTAL 9911 -9911


------------


TAX COMPARISON < >

NEXT <XXXX>>>> QUIT < >

VERIFY TOTAL AMTVERIFY TOTAL AMTVERIFY TOTAL AMTVERIFY TOTAL AMT----REENTER TO CONTINUE REENTER TO CONTINUE REENTER TO CONTINUE REENTER TO CONTINUE

Updated 25Sep08 11

Explanation: 5. Verify TOTAL for the final time 6. Type “X” in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. Important. This

cannot be reversed.


REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 8732 -8732


---------- -----------

TOTAL 9911 -9911


------------


TAX COMPARISON < >

NEXT <<<<XXXX> QUIT < >

VERIFY RFNDVERIFY RFNDVERIFY RFNDVERIFY RFND----CANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWED----SELECT NEXT TO CONTNUE OR QUIT SELECT NEXT TO CONTNUE OR QUIT SELECT NEXT TO CONTNUE OR QUIT SELECT NEXT TO CONTNUE OR QUIT

Refund Information

Explanation: 1. System returns the Commission Percent as per original sales information 2. Total Refund Due highlighted will be reported to BSP Data 3. Type “X” in the REFUND field to complete the refund transaction. 4. Upon successful completion of the refund transaction, Refund Notice will print as

well as Accounting Data and DQB Audit Report (DQB*RF)


TKT 2323449000004





TOTAL REFUND DUE MYR ----9811981198119811

CASH X CK CC X CC NBR VI4005550000000001 CASH X CK CC X CC NBR VI4005550000000001 CASH X CK CC X CC NBR VI4005550000000001 CASH X CK CC X CC NBR VI4005550000000001

CASH/OTHER AMT <1179 1179 1179 1179 >

DK NBR < >

TOURCODE < >



FREE TEXT <PF FULL RFND DUE 9811 >

REFUND <XXXX>

Updated 25Sep08 12

Refund Notice

Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare

which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent

NMC TRAINING ROOM -



NAME AUTO REFUND/TEST CASE ONE TOUR CODE 99999992

CURRENCY CODE MYR

INTERNATIONAL


FARE PAID 8732 232 3449000004 6 12..

FARE USED

CANX FEE 100

REFUND 8632

T/F/C MY 51

T/F/C GB 257

T/F/C XT 871

CASH 1179CASH 1179CASH 1179CASH 1179 CARD NUMBER

CREDIT 8632CREDIT 8632CREDIT 8632CREDIT 8632 VI4005550000000001VI4005550000000001VI4005550000000001VI4005550000000001 REFUNDED DOCUMENT ISSUE DATE

TTL REFUND 9811 06FEB08


XT 113UB 758YQ

Refund Audit Report (DQB*RF)

Explanation:


DQB*RF REFUND AUDIT REPORT FEB08 P4E8 NMC TRAINING ROOM -



PNR-PBAPEK AUTO REFUND/TEST CASE ONE

232 3449000004 A39/1600 06FEB08 CC MYR 8632

CA MYR 1179

TOTAL MP MYR 9811

Updated 25Sep08 13

B. PARTIALLY UTILIZED REFUND - PUBLISHED FARE

Single Cash payment (INVAGT) Ticket 3449000005 MALAYSIA AIRLINES


06FEB08 1B/PBAPNL

AUTO REFUND/TEST CASE TWO KUALA LUMPUR /MY

99999992 /39/VMQ /0




--VOID-- VOID VOID

--VOID--


758YQ

51MY

257GB

871XTCASH

MYR 9911

7766/ 232 MYR8732 07001179

01693785142 3449000005

Refund Entry: WFR2323449000005¥AMH

Screen 10 – EXCH DATABASE TKT Explanation:

1. Fill in “F” for Flown for the Used Segments. Segment 1 in this example 2. Fill in “R” for Refund for the Unflown/Unused Segments accordingly. Segment 2 in this

example 3. Type “X” in the NEXT field to go to the next Screen


N1.1 AUTO REFUND/TEST CASE TWO TKT 2323449000005



1 MH 4 Y 10JUN KULLHR YLEE6M OK

2 O MH 3 Y 20JUN LHRKUL YLEE6M OK <R>

BASE MYR 8732




Updated 25Sep08 14

Screen 20 - Itinerary Calculation

Explanation: 1. Fill in the Fare Basis Code/Used Fare accordingly. The Used Fare may be in local currency amount or the equivalent in NUC amount 2. Type “M” for Manual to go to the next Screen

WF WFRI ITINERARY CALCULATION - REFUND SCREEN 20

PSGR TYPE <ADT> SOLD/TKTD <KULKUL> PURCH DATE <06FEB08>

BASE CURR MYR FARE CALC CURR <MYR>

REISSUE PLCE <KUL>

CXR MH CORP ID < >

FB/TKT DES AMOUNT

1 KULLHR Y <YLEE6M > <4366 > F

MH 10JUN Q < >

ADDL FARE CONSTRUCTION < >

PRICE-P/MANUAL-M <M> QUIT < >

Screen 13 - Used Tax Info

Explanation: 1. System will display the original taxes as per sale information. 2. Remove the Unused Tax Amount/Code as applicable 3. Type “X” in the NEXT field to go to next Screen

WF WFRM USED TAX INFO SCREEN 13

TKT 2323449000005

AMT CODE AMT CODE AMT CODE

< 51> <MY> < > < > < > < >

< > < > < > < > < > < >

< > < > < > < > < > < >

< > < > < > < > < > < >

< > < > < > < > < > < >

< > < > < > < > < > < >

< > < > < > < > < > < >

ADDITIONAL TAXES-A < >

ZP < >

< >

XF < >

NEXT <X> ADDITIONAL FARE < > QUIT < >

ORIG TAXES DISPLAYED - MODIFY TO USED TAXES ONLY

Updated 25Sep08 15

Screen 24 - Fare Calc From PT of Origin

Explanation: 1. Verify the Base Fare, Total Tax, and Total amounts. 2. Type “X” in the NEXT field to go to next Screen WF WFRC FARE CALC FROM PT OF ORIGIN SCREEN 24

FARE CALC

< KUL MH LON4366YLEE68 MYR4366END >

< >

< >

< >

< >

< >

< >

< >

< >

BASE MYR 4366

TTL TAX < 51> TTL MYR 4417

NEXT <X> RETURN TO AGENT PRICING < > QUIT < >

Screen 30 – Comparison Summary Explanation: 1. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR50 in this example 2. Type “X” in the NEXT field and Screen will redisplay with Trailer Message highlighted to verify TOTAL less CHG FEE AMOUNT


REISSUE PLACE KUL

EXCHANGE USED REISSUE

MYR MYR CUR MYR

BASE 8732 4366 -4366

TTL TAXES 1179 51 -1128

---------- ---------- -----------

TOTAL 9911 4417 -5494


------------

TOTAL -5494

TAX COMPARISON < >


Updated 25Sep08 16

Explanation: 3. Verify TOTAL highlighted. 4. Type “X” in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT


REISSUE PLACE KUL


MYR MYR CUR MYR

BASE 8732 4366 -4366

TTL TAXES 1179 51 -1128

---------- ---------- -----------

TOTAL 9911 4417 -5494


------------

TOTAL -5444

TAX COMPARISON < >


VERIFY TOTAL AMTVERIFY TOTAL AMTVERIFY TOTAL AMTVERIFY TOTAL AMT----REENTER TO CONTINUEREENTER TO CONTINUEREENTER TO CONTINUEREENTER TO CONTINUE

Explanation: 5. Verify TOTAL for the final time 6. Type “X” in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. Important. This cannot be reversed.


REISSUE PLACE KUL


MYR MYR CUR MYR

BASE 8732 4366 -4366

TTL TAXES 1179 51 -1128

---------- ---------- -----------

TOTAL 9911 4417 -5494


------------

TOTAL -5444

TAX COMPARISON < >


VERIFYVERIFYVERIFYVERIFY RFND RFND RFND RFND----CANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWED----SELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUIT

Updated 25Sep08 17

Screen 32 - Refund Information Explanation: 1. System returns the Commission Percent as per original sales information 2. Total Refund Due highlighted will be reported to BSP Data 3. Type “X” in the REFUND field to complete the refund transaction. 4. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)


TKT 2323449000005





TOTAL REFUND DUE MYR -5444

CASH X CK CC CC NBR

DK NBR < >

TOURCODE < >



FREE TEXT <PF PARTIAL RFND DUE 5444 >

REFUND <X>




Updated 25Sep08 18

Refund Notice

Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent

NMC TRAINING ROOM -



NAME AUTO REFUND/TEST CASE TWO TOUR CODE 99999992

CURRENCY CODE MYR

INTERNATIONAL


FARE PAID 8732 232 3449000005 4 .2..

FARE USED 4366

CANX FEE 50

REFUND 4316

T/F/C GB 257

T/F/C UB 113

T/F/C YQ 758

CASH 5444 CARD NUMBER

CREDIT REFUNDED DOCUMENT ISSUE DATE

TTL REFUND 5444 06FEB08



Explanation:


DQB*RF

REFUND AUDIT REPORT FEB08 P4E8 NMC TRAINING ROOM -



PNR-PBAPNL AUTO REFUND/TEST CASE TWO

232 3449000005 A39/1609 06FEB08 CA MYR 5444

Updated 25Sep08 19

C. FULL REFUND – NET FARE

Single Cash Payment (INVAGT) Ticket 2324777735360 (Electronic Ticket)

Refund Entry:

WFR2324777735360¥AMH¥N1.1

Screen 10 – EXCH DATABASE TKT Explanation:

4. Fill in “F” for Flown for the Used Segments. Segment 1 in this example 5. Fill in “R” for Refund for the Unflown/Unused Segments accordingly. Segment 2 in this

example Type “X” in the NEXT field to go to the next Screen

WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 LIEW/JMS TKT 2324777735360



1 MH 72 Y 26MAY KULHKG YEE1M OK <R>

2 O MH 73 Y 29MAY HKGKUL YEE1M OK <R>

BASE MYR 2991

TAXES 51 MY 51 HK 178 YQ TTL MYR 3271 VALIDATING CXR MH


Updated 25Sep08 20

Screen 30 – Comparison Summary Explanation: 1. Fill in CHG FEE AMOUNT or Cancellation Penalty as applicable. MYR75 in this example 2. Type “X” in the NEXT field and Screen will redisplay with Trailer Message highlighted to verify TOTAL less CHG FEE AMOUNT


EXCHANGE REISSUE

MYR CUR MYR

BASE 2991 -2991

TTL TAXES 280 -280 ---------- -----------

TOTAL 3271 -3271


------------

TOTAL -3271

TAX COMPARISON < >

NEXT <X> QUIT < >

Explanation: 3. Verify TOTAL highlighted. 4. Type “X” in the NEXT field and Screen will redisplay for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT


EXCHANGE REISSUE MYR CUR MYR

BASE 2991 -2991

TTL TAXES 280 -280

---------- ----------- TOTAL 3271 -3271


------------

TOTAL -3196

TAX COMPARISON < >

NEXT <X> QUIT < >

VERIVERIVERIVERIFY TOTAL AMTFY TOTAL AMTFY TOTAL AMTFY TOTAL AMT----REENTER TO CONTINUEREENTER TO CONTINUEREENTER TO CONTINUEREENTER TO CONTINUE

Updated 25Sep08 21

Explanation: 5. Verify TOTAL for the final time 6. Type “X” in the NEXT field to go to Screen. At this point system will send a message to the Airline to update the ETR Coupon Status to RFND. Important. This cannot be reversed WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 2991 -2991

TTL TAXES 280 -280 ---------- -----------

TOTAL 3271 -3271


------------

TOTAL -3196

TAX COMPARISON < > NEXT <X> QUIT < >

VERIFY RFNDVERIFY RFNDVERIFY RFNDVERIFY RFND----CANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWED----SELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUIT

Screen 32 - Refund Information

Explanation: 1. System returns the Commission Percent as per original sales information 2. Total Refund Due highlighted will be reported to BSP Data 3. Type “X” in the REFUND field to complete the refund transaction. 4. Upon successful completion of the refund transaction, Refund Notice will print as well as Accounting Data and DQB Audit Report (DQB*RF)



REFUND AUTHORIZATION CODE 2325K99999O4R COMMISSION ON REFUND AMT OR PCT <0 >



CASH X CK CC CC NBR

DK NBR < >

NET FARE < 550> SELLING FARE < >

TOURCODE <M88 > REFUND ACCOUNTING LINE DATA


FREE TEXT < > REFUND <X>


Indicate zero (0) if

initial ticketing entry

does not carry commission

input.

Updated 25Sep08 22



Refund Notice

Explanation 1. This copy is for user information only 2. BSP will process the refund, calculate the Commission Recall of 7% on the Unused Fare which will be reflected on the Agent Billing Analysis and deducted from the Refund Value due Agent


Explanation: 1. This is for user information

2. It lists the refund items by month.

DQB*RF REFUND AUDIT REPORT MAY08 P4E8 NMC TRAINING ROOM -



PNR-MXSJWU LIEW/JMS

232 4777735360 ATR/0913 21MAY08 CA ER MYR 755

Updated 25Sep08 23

D. PARTIALLY UTILIZED REFUND - NET FARE

Single cash payment (INVAGT)

In the following example: Currency : MYR Gross fare : 11124 Net fare : 5230 Taxes : 51MY/52HK/102US/19YC/23XY/17XA/9AY/987YR/15XF Refund value : 2615 Used taxes : 51MY/52HK/102US/19YC/23XY/17XA/15XF (Refund of 987YR)

WFR1605660029545¥ACX

WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 OKALA/TMS TKT 1605660029545



1 CX 722 M 20SEP KULHKG YR USED F

2 X CX 840 M 20SEP HKGJFK YR USED F 3 O CX OPEN M JFKHKG YR OK <R>

4 O CX OPEN M HKGKUL YR OK <R>

BASE MYR 11124

TAXES 51 MY 52 HK 1163 XT TTL MYR 12390 VALIDATING CXR CX


WF WFRI ITINERARY CALCULATION - REFUND SCREEN 20

PSGR TYPE <ADT> SOLD/TKTD <KULKUL> PURCH DATE <12AUG08> BASE CURR MYR FARE CALC CURR <NUCNUCNUCNUC>

REISSUE PLCE <KUL> ORIG ROE < 3.33.33.33.32576257625762576>

CXR CX CORP ID < >

FB/TKT DES AMOUNT 1 KULHKG M <YRYRYRYR > < > F

CX 20SEP Q < >

2 <X>HKGJFK M <YRYRYRYR > <8509850985098509 > F

CX 20SEP Q < >

ADDL FARE CONSTRUCTION < > PRICE-P/MANUAL-M <M> QUIT < >

Amend FARE CALC CURR

<MYR> and ORIG ROE <1.000>

Gross Fare – Refund Value = Used Value

In this example: 11124-2615=8509

Indicate fare basis.

Updated 25Sep08 24

All taxes will be displayed, indicate only the USED taxes. Remove the remaining. WF WFRM USED TAX INFO SCREEN 13

TKT 1605660029545

AMT CODE AMT CODE AMT CODE < 51> <MY> < 52> <HK> < 102> <US>

< 19> <YC> < 23> <XY> < 17> <XA>

< 15> <XF> < > < > < > < >

< > < > < > < > < > < > < > < > < > < > < > < >

< > < > < > < > < > < >

< > < > < > < > < > < >

ADDITIONAL TAXES-A < > ZP < >

< >

XF <JFK4.5 >

NEXT <X> ADDITIONAL FARE < > QUIT < >

€ORIG TAXES DISPLAYED €ORIG TAXES DISPLAYED €ORIG TAXES DISPLAYED €ORIG TAXES DISPLAYED ---- MODIFY TO USED TAXES ONLY MODIFY TO USED TAXES ONLY MODIFY TO USED TAXES ONLY MODIFY TO USED TAXES ONLY

WF WFRC FARE CALC FROM PT OF ORIGIN SCREEN 24

FARE CALC

< KUL CX X/HKG CX NYC8509MYR8509END >

< 4.5 > < >

< >

< >

< > < >

< >

< >

BASE MYR 8509 TTL TAX < 279> TTL MYR 8788



REISSUE PLACE KUL


MYR MYR CUR MYR BASE 11124 8509 -2615

TTL TAXES 1266 279 -987

---------- ---------- -----------

TOTAL 12390 8788 -3602 CHG FEE AMOUNT < >

------------ TOTAL -3602

TAX COMPARISON < >


Updated 25Sep08 25


EXCHANGE USED REISSUE MYR MYR CUR MYR

BASE 11124 8509 -2615

TTL TAXES 1266 279 -987

---------- ---------- ----------- TOTAL 12390 8788 -3602


------------

TOTAL -3402

TAX COMPARISON < >


€VERIFY TOTAL AMT€VERIFY TOTAL AMT€VERIFY TOTAL AMT€VERIFY TOTAL AMT----REENTER TO CONTINUEREENTER TO CONTINUEREENTER TO CONTINUEREENTER TO CONTINUE



MYR MYR CUR MYR

BASE 11124 8509 -2615 TTL TAXES 1266 279 -987

---------- ---------- -----------

TOTAL 12390 8788 -3602


------------

TOTAL -3402 TAX COMPARISON < >


€VERIFY RFND€VERIFY RFND€VERIFY RFND€VERIFY RFND----CANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWEDCANCEL NOT ALLOWED----SELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUITSELECT NEXT TO CONTNUE OR QUIT


TKT 1605660029545 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I

REFUND AUTHORIZATION CODE 1608081212230R

COMMISSION ON REFUND AMT OR PCT <0 0 0 0 > COMMISSION ON PENALTY AMT < >


CASH X CK CC CC NBR

�NF USED <2615 > DK NBR < >

�NET FARE < 5230> SELLING FARE < >

�TOURCODE <MAL1011/F500 >

REFUND ACCOUNTING LINE DATA INVOICE NBR < >

FREE TEXT < >

REFUND <X>

Confirm the REFUND

fares and taxes

before moving to next screen.

�NF Used �Net Fare �Tourcode,

Indicate zero (0) in PCT

Updated 25Sep08 26



ETR REFUND TRANSACTION PROCESSED


E. FULL/PARTIALLY UTILIZED REFUND – NON-DATABASE DOCUMENT.

1. ET no longer existing in airlines database.

Note: Prior to completion, DO analyze the fare and calculate the refund manually. Completion of Screen 12 is for the REFUND coupon(s) and its details. In the following example, this is a partially utilized ticket whereby return flight coupon is to be refunded. Details of ET : Ticket Number : 2324777739741 Date of issue : 03JUN08 Place of issue : KUL Form of Payment : INVAGT (CA) Fare calculation : HKG MH KUL Q4.23 459.75MH HKG459.75NUC919.50END ROE7.78676 Gross Fare : HKD7200 equivalent : MYR3140 Used Fare : HKD3620 Taxes : 51MY/51HK/178YQ Used Taxes : 51MY/51HK/89YQ Coupon(s) to be refunded: coupon 2 (if coupon 3 and 4, indicate as 34). WFR2324777739741¥AMH

Response:

WF WFRM EXCH NON-DATABASE DOCUMENT SCREEN 12 NAME <TAI/YCMS > TKT 2324777739741

EXCH CPNS <2 >

ORIG ISSUE DATE/PLACE <03JUN08KUL> ORIG ISSUE IATA <99999992> ORIG ISSUE TKT NBR < > ORIG BOARDPOINT <HKG >

TOURCODE < > VALIDATING CXR <MH>

ORIG FOP CA <X> CK < > CC < > CC NBR < >

NUC <459.75 > ROE <7.78676 > ISI < > NET < > BASE <HKD> <3580 > EQV <MYR> <1557 >

TAXES <51 > <HK> <89 > <YQ> < > < >

TTL <MYR> <1697 >

ZP < > < >

XF < >

EXCH CODE- EXCH-X/RFND-R <R> PARTIALLY USED < >

NEXT <X> TAXES < > MULTIDOCS < > QUIT < >

Updated 25Sep08 27

Response:


BASE HKD 3580 -3580 EXCHANGE REISSUE

MYR CUR MYR

EQV 1557 -1557

TTL TAXES 140 -140 ---------- -----------

TOTAL 1697 -1697


------------

TOTAL -1547

TAX COMPARISON < >

NEXT <X> QUIT < >

Select NEXT <X> to move forward. System will prompt for verification on refund. At 1st attempt : VERIFY TOTAL AMT-REENTER TO CONTINUE

At 2nd attempt : VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

Note: NOT allowed to reverse after 2nd attempt. Proceed to refund, select REFUND <X>. NOT allowed to cancel at this stage (screen 32).

Response:


D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND <I>


COMMISSION ON REFUND AMT OR PCT <5 >


TOTAL REFUND DUE MYR -1547 CASH X CK CC CC NBR

CASH/OTHER AMT < >

DK NBR < >

TOURCODE < >


INVOICE NBR < >

FREE TEXT < >

REFUND <X>

Once successful, system will print the refund notice (RN).

Updated 25Sep08 28

F. TAX REFUNDS Tax refunds allowed, if:

� cannot include penalty fee � ticket not previously exchanged or refunded � ticket that are wholly unused

Important:

� Verify first that taxes refunded are indeed refundable. � This type of refund is only valid for tickets that exist in the system’s ticket database. � Will not be able to select specific taxes to refund as ALL taxes will be refunded.

Description Format 1. Tax refund by ticket number WFRT<13 digit ticket number>

Eg. WFRT2324437502123 2. Tax refund by ticket number and

name select WFRT<13 digit ticket number>¥<name item> Eg. WFRT2329600152458¥N1.1

3. Tax refund using mask WFRN<13 digit ticket number> Eg. WFRN1606599782123

4. Tax refund using mask with name select

WFRN<13 digit ticket number>¥<name item> Eg. WFRN2329600152458¥N1.1

Response: REFUND TRANSACTION PROCESSED

REFUND ACCOUTING DATA CREATED IN ACTIVE PNR Note : A refund accounting line is added to the PNR, a TR item is added to the *T field and a PQR record is stored in the PNR.

abacus quick refund

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