abdul khani daud
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TRANSCRIPT
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Capturing The World’s AttentionOnline/Off l ine Marketing Integration
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Malaysia Tourism Scenario
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Steady v i s i tor growth rate t hrough g lobal i s sues and cr i ses
5.5
7.9
10.2
12.7 13.2
10.5
15.7 16.417.4
20.922
23.624.6 24.7
0
5
10
15
20
25
30
'98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11
9/11
Bali Bombing
SARS/Iraq War
Tsunami
H1N1
MTA launch
JE
VMY 2007
351% growth from 1998 to 2011
Arrivals (mil)
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Malays ia i s n inth most v i s i ted countr y in t he wor ld
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8.612.3
17.3
24.2 25.821.3
29.732
36.3
46.149.6
53.456.5 58.3
0
10
20
30
40
50
60
70
'98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 11
Increas ing government investments and r i se in tour ist ar r iva ls brought in RM58.3 b i l l ion in tour ism revenue
578% growth from 1998 to 2011
Receipts (RM bil)
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ASEAN cont inues to dominate wi t h >70% of tota l a r r iva ls
ASEAN, 76%
9%
4%3%
5% 3%
ASEAN
NORTH & EAST ASIA
WEST & SOUTH ASIA
OCEANIA
AMERICAS, EUROPE, SOUTH AFRICA
OTHERS
Malaysia Tourist Arrivals 2011
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S ingapore cont r ibuted >50% of tota l a r r iva lsto Malays ia .
Rank Country 2011 Arrivals
1 Singapore 13,372,647
2 Indonesia 2,134,381
3 Thailand 1,442,048
4 China 1,250,536
5 Brunei 1,239,404
6 India 693,056
7 Australia 558,411
8 United Kingdom 403,940
9 Japan 386,974
10 Philippines 362,101
Malaysia Tourist Arrivals 2011: Top 10 Markets
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Tourism Malaysia Marketing & Promotion
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Mar ket ing Object ives
Increase foreign tourist arrivals
1
56.524.653.423.649.621.546.120.136.317.532.016.4
Receipts(RM bil)
Arrivals (mil)
58.324.7201020092008200720062005
Year
2011
Extend the average length of stay of
visitors to increase per capita expenditure
2
6.96.76.46.36.26.1
ALOS (nights)
2,2502,2562,2472,1962,0671,944
Per Capita(RM)
201020092008200720062005
Year
Stimulate the growth of domestic tourism
and encourage planned holiday culture
3
42.940.337.735.132.529.9
Total (mil)
201020092008200720062005
Year
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NORTH ASIA & EAST ASIA
1
ASEAN2
SOUTH ASIA, WEST ASIA &
SOUTH AFRICA
3
EUROPE, AMERICAS &
OCEANIA
4
Internat iona l Mar ket ing Zones
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ChinaTaiwanHong KongMacau
JapanSouth Korea
AustraliaNew Zealand
USACanadaArgentina
South Africa
EUROPE
AFRICA
EAST ASIA NORTH ASIA ASEAN
SOUTH ASIAWEST ASIA
OCEANIAAMERICAS
Saudi ArabiaUAEIranSyriaOmanKuwaitQatarEgyptYemenLebanon JordanBahrain
IndiaSri LankaPakistanBangladesh Nepal
SingaporeIndonesiaThailandBruneiPhilippinesVietnamCambodiaLaosMyanmar
Internat iona l Target Mar ketsPrimarySecondary
UKIrelandGermany Switzerland Netherlands FranceItalySwedenRussiaTurkeyBelgiumAustriaCzech Republic Poland Luxembourg SpainPortugal GreeceNorwayDenmarkFinlandCIS
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Target Segments
Retiree / Senior CitizenYoung AdultsFamily with Young or Teenage Children
Luxury Traveller / EliteHoneymoonerYouth / Student
Special Interest Group – Sports,Golf, Eco-tourism, Diving, ReligiousExpat Health Tourist
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Continue to promote Malaysia as a top tourism destination using the 'Malaysia Truly Asia' campaign
Adopt a destination-focused approach Develop dual-destination marketing strategy Enhance tactical promotions Dedicated efforts to convert day-trippers to overnight-
staying tourists Promote new packages and products
Internat iona l Mar ket ing St rateg ies
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Encourage a planned holiday culture by developing and selling the ‘Cuti-Cuti 1Malaysia’ packages
Promote domestic tourism exhibitions and events alongside CC1M roadshows
Strengthen smart partnerships between local cultural programs and sports events with TV and radio stations
Upgrade information dissemination system
Domest ic Tour ism Promotion Strateg ies
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Multiple campaigns approach where:• Each campaign addresses a specific objective• In-market situation determines the campaign weight
The campaign module consists 4 types of advertisements:1. Global Thematic2. In-market Thematic3. In-market Tactical4. Ad-hoc Advertising
Advert is ing Strateg ies
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Advert is ing Strateg ies – Campaign Module
Global Thematic Campaign
1In-market
Tactical Campaign
3Ad-hoc
Campaign
4In-market Thematic Campaign
2
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G l o b a l T h e m a t i c C a m p a i g n :To i n c r e a s e a w a r e n e s s a n d p r e fe r e n c e f o r M a l ay s i a .C o m m u n i ca t i o n f o c u s e s o n o v e r a l l b r a n d p r o p o s i t i o n .
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I n - m a r ke t T h e m a t i c C a m p a i g n :D e d i c a te d m a r ke t - s p e c i f i c c a m p a i g n s b a s e d o n l o c a l m a r ke t s ’ n e e d s a n d i n s i g ht s .To c r e a t e i n t e r e st a n d d e s i r e t o v i s i t M a l ay s i a .
ASEAN East Asia North Asia
Europe/Americas/Oceania South Asia West Asia
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I n - m a r ke t Ta c t i c a l C a m p a i g n :To s t i m u l a te b o o k i n g a c t i o n a n d d r i v e c o n s u m e r s t o t r a v e l a g e n t s a n d /o r i n t e r n e t s i t e s .I n c l u d e s c o - o p c a m p a i g n s w i t h s t r a t e g i c p a r t n e r s s u c h a s M a l ay s i a A i r l i n e s a n d A i r A s i a .
Travel packages
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A d - h o c C a m p a i g nTo c a p i t a l i s e o n o p p o r t u n i t i e s t h a t m ay a r i s e o r c r i s i s m a n a g e m e n t d u e t o u n fo r e s e e n c i r c u m st a n c e s .I n c l u d e s s p o n s o r s h i p s a n d e v e n t m a r ke t i n g .
Japan Recovery Programme post Tsunami
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21
World Travel Trends
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Source: ITB World Travel Trends Report 2011/2012
Asians spend the most per trip, ahead of Americans and followed by
the Europeans.
Americans take the longest trips while Asians take the shortest trips.
Implication: Opportunity to drive luxury segment among Asians
Implication: Encourage more frequent trips as opposed to longer stays among
Asians
More trips, higher average spending per trip but average shorter trips
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Due to economic situations, crises and catastrophes in destinations around the world, Europeans and Americans are taking shorter and cheaper short-haul trips or even
‘staycations’ i.e. ‘holidaying’ at home.
Source: ITB World Travel Trends Report 2011/2012
Europeans and Americans take more and cheaper short-haul trips or ‘staycations’
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Apart from China and India, Indonesia,
Vietnam and Philippineshould be watched as major
outbound markets.
Low-cost airlines open up markets with more and more new routes. Intra-Asian air travel became the largest
regional market in the world.
Implication: Prioritise marketing effort to focus on attracting short-haul tourists
from Asia region.
Asia’s sophisticated urban life creates demand for more
specialised products – heritage & culture, ‘edutainment’
theme parks, soft adventure, luxury holidays and sports
tourism.
Source: ITB World Travel Trends Report 2011/2012 24
Asian travel soars with the rise of well-off middle classes
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Online bookings now account for nearly half of travel bookings.
Consumers are using online media extensively for travel planning and information gathering. After their trips they heavily use social media and other online platform to communicate their experiences.
Source: ITB World Travel Trends Report 2011/2012
Rise and rise of the Internet!
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The phenomenal growth of the tourism industry online, has intensified the battle for the consumers’
time and attention.
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Asia has the highest number of Internet users…
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…driven by big populations in certain Asian countries which are also the major outbound markets
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835,525,280 Facebook users worldwide!
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30
Tourism Malaysia e-Marketing
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E-Mar ket ing adopted by Tour ism Malays ia
Online BannersSearch Engine Facebook Campaign
1 2 4
Ad Network
3
Drive to website: www.tourismmalaysia.gov.my
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Presence in Search Engines to consistently drive high click-throughs to the Tourism Malaysia website.
Drove excellent brand awareness and huge traffic to the TM website.
Search
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Blanket coverage across all major markets through leading regional portals to achieve high levels of awareness.
Buying into high traffic lifestyle and social portals such as Yahoo and Facebook, as well as high affinity travel portals such as Trip Advisor and Yahoo Travel.
Onl ine B anners
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Audience were targeted on the basis of their online behaviours, custom channel and context.
Users who have already engaged with the brand (Tourism Malaysia) previously at some point were also targeted.
Execution: Optimised the campaign on
regular basis by shifting budgets to the best performing geos and placements.
Use an interesting mix of international and local sites to further campaign reach.
Utilise rich media banners for better visibility and impact. Supported by standard banners to maintain cost efficiency.
Ad Net work
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Facebook Campaign Launched in June 2011 to promote 6 event-based campaigns:
1. Colours of 1Malaysia2. 1Malaysia Malaysia Mega Sale / Malaysia Year End Sale3. Cuti-Cuti 1Malaysia4. 1Malaysia Contemporary Art Tourism contest5. 1Malaysia Green and Clean Campaign6. Fabulous Food 1Malaysia
Have garnered 495,628 fans so far
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Moving Forward
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Soc ia l Creat iv i ty i s t he fut ure
Moving from reach and awareness to more engagement.
Design social marketing campaigns that allow 3Ps – Play, Participate, Pass On.
Build a credible online infrastructure to facilitate travellers in travel planning and booking, as well as a platform to share their experiences before, during and after a trip.
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PHILIPPINES• In 2011 Philippines launched new
campaign “It’s more fun in the Philippines” and went heavy on social media.
• Authority said this campaign is “everybody's campaign” and the images used in the ads were shot by regular Filipinos, depicting variations of the “It’s more fun in the Philippines” slogan.
• Campaign went international when its TV ads debut in CNN on 30 April 2012.
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Phi l ippines Soc ia l Media B oost“ I t ’s more fun in t he Ph i l ippines” news coverage on CNN
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Internat iona l tour ism i s forecasted to grow as much as 70% in t he next 10 years to h i t 1 .6 b i l l ion ar r iva ls by 2020
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36 mil l ionsi n t o u r i s t a r r i v a l s
RM168 bi l l ioni n t o u r i s t r e c e i p t s
Tour ism Malays ia a ims to att ract 36 mi l l ion tour ists by 2020 wi t h an annual revenue of RM168 b i l l ion
(46% increase from 2011) (200% increase from 2011)
Indicates the need to attract high-yield tourists
Target growth rate is below forecasted category growth (70%)
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Thank you