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Fujitsu Network Communications, Inc.1000 Saint Albans Drive

Raleigh, NC 27609U.S.A.

Part Number: P-UG-IPRevision 1.0

© Copyright 2003 Fujitsu Network Communications, Inc. All rights reserved.Printed in the United States of America

This publication may be changed in a revised edition. To find out if a revisionexists, or to order copies of publications, write to Fujitsu NetworkCommunications, Inc., 1000 Saint Albans Drive, Raleigh, NC 27609, or call1-800-228-ISDN. Please direct all communications to End User Products.

No part of this publication may be reproduced or translated, stored in adatabase or retrieval system, or transmitted in any form or by any means,electronic, mechanical, photocopying, recording, or otherwise, without theprior written permission of Fujitsu Network Communications, Inc.

The information contained in this document is subject to change withoutnotice.

PREFACE

Thank you for using Fujitsu’s IP Centrex Telephone. This guide providesdescriptions and procedures for the Fujitsu SRS 12i / 24i IP Centrex Telephone.You may find it helpful to read the instructions before you start using theproduct. Please keep this guide for future reference.

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TABLE OF CONTENTS

CHAPTER 1 - PART NAMES AND FUNCTIONS ................................ 1-1

CHAPTER 2 – OPERATION ............................................................ 2-1PLACING HANDSET CALLS ................................................................ 2-1

RECEIVING HANDSET CALLS ............................................................ 2-1

PLACING HANDSFREE CALLS ............................................................ 2-1

RECEIVING HANDSFREE CALLS (OPTION) ......................................... 2-1

PLACING HEADSET CALLS (HEADSET MODE SELECTED IN OPTION) .. 2-1

RECEIVING HEADSET CALLS (HEADSET MODE SELECTED IN OPTION)2-2

SWITCHING BETWEEN HANDSET AND HANDSFREEMODES.............. 2-2

LAST NUMBER REDIAL ...................................................................... 2-2

HOLD. ............................................................................................. 2-2

CONFERENCE .................................................................................. 2-2

DROP .............................................................................................. 2-3

TRANSFER ........................................................................................ 2-3

ONE-TOUCH CALLING ..................................................................... 2-4

CALL ANNOUNCE INTERCOM .......................................................... 2-4

ANNOUNCING A CALL BY INTERCOM .............................................. 2-4

CALL LOG ........................................................................................ 2-4

ADDRESS BOOK (PERSONAL DIRECTORY) ......................................... 2-6

NETWORK FEATURES ....................................................................... 2-8

CHAPTER 3 – USER OPERATION SETTINGS ................................... 3-1CHAPTER 3 – USER OPERATION SETTINGS ........................................ 3-1

PROGRAMMING ONE-TOUCH (OPTION 1) ....................................... 3-3

SETTING THE CALENDAR / CLOCK (OPTION 2) ................................. 3-7

INITIALIZING THE PHONE (OPTION 3) .............................................. 3-9

CALL LOG (OPTION 4) ................................................................... 3-10

ENABLING AND DISABLING THE SPEAKER FUNCTION (OPTION 5) .. 3-11

HANDSFREE, HANDSET, AND HEADSETMODES (OPTION 6) ........... 3-12

CHANGING RINGERMODE (OPTION 7) .......................................... 3-13

CALL ANNOUNCE INTERCOM (OPTION 10) .................................... 3-16

CALL APPEARANCE PREFERENCE (OPTION 11) ............................... 3-20

MIC-OFF (OPTION 12) .................................................................... 3-21

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MAC ADDRESS (OPTION 25) .......................................................... 3-22

SOFTWARE VERSION DISPLAY (OPTION 29) .................................... 3-22

CHAPTER 4 – ACCESSORIES ......................................................... 4-1LABELING THE SET ........................................................................... 4-1

SRS-12I AND SRS-24I COVER REMOVAL ............................................ 4-1

SRS-12I AND SRS-24I HANDSET ........................................................ 4-2

WALLMOUNT KIT ............................................................................. 4-2

APPENDIX A – MISCELLANEOUS...................................................A-1GLOSSARY ....................................................................................... A-2

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WARNING

The Fujitsu SRS-12i / 24i IP Centrex Telephone(s) has been tested and foundto comply with the limits for a Class B digital device, pursuant to Part 15 ofthe FCC rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipmentgenerates, uses, and can radiate radio frequency energy and, if not installedand used in accordance with the instructions, may cause harmful interferencewith radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmfulinterference with radio or television reception, which can be determined byunplugging the equipment to turn it off, the user is encouraged to try tocorrect the interference by one of the following measures:

• Reorient or relocate the receiving antenna of the affected receiver.• Increase the separation between the equipment and the affected

receiver.• Consult a dealer or experienced radio or television technician for help.

Changes or modifications not expressly approved by the party responsiblefor compliance could void the user’s authority to operate the equipment.

FCC REQUIREMENTS

The Fujitsu SRS-12i / 24i IP Centrex Telephone complies with Part 68 of theFCC Rules. The FCC Part 68 Label is located on the bottom of the enclosure.This label contains the FCC Registration Number for this equipment. Ifrequested, this information must be provided to your telephone company.

Your telephone company may make changes in its facilities, equipment,operations or procedures that could affect the proper functioning of yourequipment. If they do, you will be notified in advance to give you anopportunity to maintain uninterrupted telephone service.

The Fujitsu SRS-12i / 24i IP Centrex Telephone handset is hearing-aidcompatible (HAC) per Section 68.316, FCC Rules and Regulations.

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REPAIRS

Repairs to this equipment may only be made by the manufacturer or itsauthorized agents. If this equipment is causing harm to the telephonenetwork, the telephone company may request that it be unplugged fromthe modular outlet until the problem has been corrected. To obtain repairservice or warranty information, contact:

Repair CenterFujitsu Network Communications, Inc.

1000 Saint Albans Drive,Raleigh, NC 27609

1-800-298-9007

IMPORTANT SAFETY INFORMATION

The Fujitsu SRS-12i / 24i IP Centrex Telephone should be used in accordancewith all instructions and precautions provided in this guide.

• Read and understand all instructions.• Install cords where they cannot be a hazard to anyone walking nearby.• Use only the line cable included with the telephone.• Do not use this product near water, for example, near a bathtub,

washbowl, kitchen sink, laundry tub, in a wet basement, or in aswimming pool.

• Avoid using the telephone during an electrical storm. There may be aremote risk of electrical shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.• Do not open the telephone or the warranty will be voided.• Only authorized personnel should perform service on hardware

components.• Use your one-touch numbers for storing emergency numbers.• Do not use liquid cleaners or aerosol cleaners on the telephone; use a

damp cloth with rubbing alcohol for cleaning.• Do not place the telephone on an unstable cart, stand, or table. The

telephone may fall causing serious damage to the telephone.• Never push objects of any kind into this telephone as they may touch

dangerous voltage points or short out parts that could result in a risk offire or electric shock. Never pour liquid of any kind on the telephone.

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GENERAL INFORMATION

The Fujitsu SRS-12i / 24i IP Centrex Telephone offers enhanced digital Centrexfeatures. Following is the list of some of the popular features (some of whichmay need to be supported by your service provider as well):

• Auto SPID and parameter download Support• Full key system functionality• Call preferences• Call appearance reservation• Simplified conference and transfer• Hold• Address book function for 50 items• Intercom voice announce/auto answer• One-button access to advanced Centrex features• Hearing aid compatible handset• Headset/handset operation• Handset volume control (ADA compliant)• Speakerphone for hands-free operation• Local one-touch speed dialing• Fully automatic last number redial capability• Unanswered/Incoming call logging (52 calls max.)• Out going call logging (52 calls max.)• Call duration display• Programmable smart-pause feature• LCD display of 2 lines by 24 characters• Tilt set for improved viewing angle• Outbound signaling over DTMF• Remote software update• Message waiting indication• Ringer volume options, including “extra high”• Ringer mode options, including mute ring or one ring

CONTENTS OF FUJITSU IP CENTREX TELEPHONE SHIPMENT

The Fujitsu SRS-12i / 24i IP Centrex Telephone comes with the followingparts necessary for operation of your telephone. Verify that all are includedprior to beginning installation.

1 – IP Centrex Telephone (SRS-12i / 24i), 1 – Handset, 1 – Handset Cord, 1 –Category 5 Ethernet Line Cord, 1 – User Guide (CD), 1 – Quick ReferenceCard, 1 – Telephone Clear Cover, and Paper Template(s). AC Adaptor (PowerSupply) is sold separately.

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Display

Softkeys

Multi-functionButtons

Microphone

FunctionButtons

SRS-24i (front view)

Display

Softkeys

Multi-functionButtons

Microphone

FunctionButtons

SRS-12i (front view)

CHAPTER 1 – PART NAMES AND FUNCTIONS

Speaker

Speaker

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SRS-12i / 24i (botom view)

SRS-12i / 24i (rear view)

LAN & PC Connection(10/100 Ethernet)

DC PowerConnection

RearLeg

Hand/headsetConnection

ProductLabel

FCCLabel

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1Display – Shows the call state, caller ID, dialed digits, network call controlmessages, and elapsed time during calls. When not on a call, the date andtime of day are displayed.

Multifunction Buttons – These buttons are assigned to call appearances ornetwork features or one-touch numbers. Dual assignments such as One-Touch and Call Appearance are not supported.

Function Buttons – Single-touch buttons for features, consisting of ADRBOOK, CALL LOG, DROP, CONF, TRAN, REDIAL, HOLD, and SPKR.

• ADR BOOK – Allows access to store/retrieve phone numbers stored inthe telephone.

• CALL LOG – Shows lists of calls for both unanswered / answeredincoming and outgoing calls.

• DROP – Disconnects the last party added to a conference call, ordisconnects from a call when not in conference mode on some C.O.Switches.

• CONF – Enables multiple parties (3 typically) to be on one call.

• TRAN – Places the current call on hold, selects an idle call appearancefor dialing another number so a call can be transferred.

• REDIAL – Dials the last number dialed on the phone.

• HOLD – Places existing call on hold.

• SPKR – Enables / disables the hands-free mode. When the speaker is inuse, a red indicator on the key is lit

Volume/Contrast Buttons – Increase or decrease display contrast (whenno call is active), or speaker / handset volume (when a call is active).

Message Indicator – A bright red indicator is lit when messages are waiting;controlled by the network.

Numeric Keypad – Allows the user to dial telephone numbers, and sendDTMF tones to external equipment such as voice mail systems.

MIC-OFF Button – When pressed, the MIC-OFF key turns red and mutes thehandset and speaker MIC, this allows user to hold a private conversation.MIC-OFF is de-activated as the default state.

Buttons – Used for volume control, LCD contrast, and togglingup and down the option menu.

LAN Connector – Connector for the LAN cable.

PC Connector – Connector for a cable to a PC.

Power Connector – Connector for the AC Adaptor. UL listed AC Adaptormarked “Class 2” and rated 24V DC, 500mA should be used for this product.

LAN Lamp – A green indicator is lit when the telephone is successfullyconnected to the LAN.

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1Rear Legs – Adjusts height of the set.

Handset/Headset Connector – Connects the Handset/Headset cord to thetelephone.

Product Label – Product Model, Part Number, Serial Number, MAC Address,and UL Certification information.

FCC Label – Information on FCC Part 68 and HAC compliance.

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CHAPTER 2 – OPERATION

Placing Handset Calls1. Pick up the handset. This will normally provide dial tone. If not, press the desired

idle Call Appearance button.2. Dial the desired number.3. Converse with the called party, then hang up.

Notes:

• The displayed call duration vanishes about three seconds after hang up.• On hook dialing can be used to place calls. Dial the number first, then pick

up the handset or press the SPKR button. The phone automatically dials thenumber. The number entered remains in effect for dialing for approximatelythree minutes.

Receiving Handset Calls1. Pick up the handset, and if necessary, press the green flashing Call Appearance.

The LED changes to steady red.2. Converse with the calling party.3. When your conversation ends, hang up by replacing the handset in its cradle.

Placing Handsfree CallsA hands free call uses the integrated microphone and speaker of the telephone.1. Press the SPKR button. Its LED will light red (if not, press an idle Call Appearance

button) and a dial tone will be provided.2. Dial the desired number.3. Converse with the called party.4. Hang up by pressing the SPKR key.

(See also “Handsfree, Handset, and Headset Modes”)

Receiving Handsfree Calls (option)1. Press SPKR and, if necessary, the green-flashing Call Appearance button.2. Converse with the calling party. When your conversation ends, hang up by

pressing SPKR.

Placing Headset Calls (Headset mode selected in option)Check to ensure that headset mode is activated on your telephone. The handset,speaker, and microphone will be disabled. All dialing tones and telephoneconversation will be audible only through the headset. Your voice and any othertransmitted sounds will go through the headset microphone only. Refer to Chapter3 for instructions on how to set-up headset mode.

1. Press SPKR. Its LED will light red and a dial tone will be provided.2. Dial the desired number.3. Converse with the calling party.4. When your conversation ends, hang up by pressing SPKR.

We have tested headsets from the following manufacturers on our phones:Plantronics (Model M12 controller), ACS, GNNetcom, and Hello Direct.

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Receiving Headset Calls (Headset mode selected in option)1. Press SPKR, and if necessary, press the green-flashing Call Appearance button.2. Converse with the calling party.3. When your conversation ends, hang up by pressing SPKR.

Note:These procedures assume that the phone is set to ringing line preference or primaryline preference.

Switching between Handset and Handsfree Modes1. Press SPKR and then replace the handset in its cradle. The other parties on the

call can now be heard through the speaker.2. If the MIC-OFF LED is red, the microphone has been turned off. Press MIC-OFF to

turn it back on (the LED goes dark). The microphone now picks up your voice.Note:

If the MIC-OFF feature is deactivated in the options the microphone is always on.

If handsfree mode is in use and want to use the handset, pick up the handset. The callcontinues without interruption. The handsfree speaker and microphone are turnedoff.

Last Number RedialThe Redial feature dials the last number that was dialed using the dial pad or a SpeedDial key. Digits dialed will be saved in Outgoing Call Log.

HoldPlaces caller on hold.

1. Press HOLD while active call is in progress. The Call Appearance LED changesfrom steady red to rapidly flashing red.

2. To reconnect with a call on hold, press its flashing Call Appearance button. ItsLED changes from flashing red to steady red.

Note:The Central office auto-hold feature automatically puts an active call on hold wheneveranother Call Appearance is pressed.

ConferenceThis feature allows a telephone conference with multiple participants.

Note:Conference is a network-based feature that is provided by your telephone company.Conference size depends on your network configuration.

Conference by dialing the phone number

1. Press CONF while on an active call. The CONF button lights up. The initial call isplaced on hold, and the next available Call Appearance is selected.

2. Dial the party you want to add to the conference. Or press any Call Appearancebutton that is ringing or on hold.

3. After the added party answers, press the CONF key to conference all partiestogether.

4. Repeat the above steps to add another party. (If enabled for your phone)

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Conference by using Address Book

1. In order to add the third party for conference call, press ADR BOOK while youare on the active call.

2. Select the phone number to be called from Address Book display on top line.3. Press CONF button. The initial call is placed on hold, and the next available Call

Appearance is selected. The number selected from the ADR BOOK will be dialedautomatically.

4. Press CONF again to complete the conference call.

DropThis feature allows dropping the last party added to a conference.

Note:DROP is a network-based feature that is provided by your telephone company. Someinstallations leave the other conference participants connected if you disconnect. Askyour System Administrator whether your conference feature works this way.

Press the DROP key to remove the last party added to a conference. Other participantscan drop out of the call simply by hanging up.

TransferAllows transferring an active call to another party.

Note:TRANSFER is a network-based feature that is provided by your telephone company.

Transfer the call using the dial pad or Speed Dial Key

1. Press the TRAN key while in an active call.2. Dial the desired phone number using the dial pad or a Speed Dial key.3. Press the TRAN key again to transfer the call.

Transfer the call using the Address Book

1. Press ADR BOOK and select the party to transfer the call to while in an activecall.

2. Select the phone number to be called from Address Book display on top line.3. Press TRAN key. The initial call is placed on hold, and the next available Call

Appearance is selected. The number selected from the ADR BOOK will bedialed automatically.

4. Press TRAN again to complete the transfer call.

A “blind” transfer is where no conversation takes place with the transferee before thetransfer is completed. To perform a blind transfer, press TRAN and wait for the person’sphone to ring and then press TRAN to transfer the call.

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One-Touch CallingOne-Touch button (See Chapter 3, Programming One-Touch) allows the phone to dialthe stored number just as if pressing the keys on the numeric keypad.

Make a Call

Press the One-Touch button. If no other call is active, the telephone selects an idleDirectory Number (DN), then dials the number.

Dialing Special Codes

One-Touch feature provides two ways of supplying special codes such as credit cardnumbers, passwords, personal ID numbers, and voice mail access codes. Store a codeon its own One-Touch button or include special codes as part of a single One-Touchnumber. See Telephone Set-Up.

Call Announce IntercomThe Call Announce Intercom feature is a convenient way to screen incoming calls,and then announce the call to the intended recipient. The screener places the incomingcall on hold, uses a designated Directory Number/Call Appearance to announce thecall to the recipient and may then transfer the call. The screener can also use thisfeature to deliver a message.

Announcing a Call by IntercomWarning:The below procedure assumes that both the screener and the call recipient have aFujitsu SRS 12i / 24i IP Centrex Telephone. If the call screener has some other telephoneset, the exact procedure may be different.

1. Press the Directory Number designated for Call Announce Intercom. The intercomDirectory Number indicator lights normally.

2. Dial the extension of the call recipient. The recipient’s telephone sounds an alerttone, immediately answers the call, and activates the intercom feature.

3. Talk to the recipient. If the recipient is set up for one-way intercom, pause a fewseconds to give the recipient time to press the MIC-OFF button and respond.With two-way intercom, the recipient can respond immediately just by speaking.

Note:To transfer a call at the same time as announcing it, use the conference call transferprocedure.

Call LogThe Fujitsu SRS 12i / 24i IP Centrex Telephone maintains a 52 entry Unanswered /Answered Incoming Call Log and a 52 entry Outgoing Call Log. Provided information;caller ID number (if available), name and the date and time of the call.

Unanswered Incoming Calls (UNA)

Calls that ring at your telephone, and were not answered. Calls forwarded becausethe “Call Forward Universal/Variable” feature was invoked are not logged.

Answered Incoming Calls

Calls that were answered at your telephone are listed.

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Outgoing Calls

Calls originating from your telephone.

Viewing the Unanswered Call Log

The LED will light red on the CALL LOG button when there is an unanswered call. Inorder to look at both Incoming Answered and Unanswered Call Log, follow the stepsbelow:

1. Press the CALL LOG key.2. LCD displays Incoming Call (INC). If there is Unanswered Calls (UNA), there will

be the notification display on the LCD screen as UNA.

Viewing the Outgoing Call Log

1. Press the CALL LOG key.2. Press the CALL LOG key again.3. LCD displays Outgoing Call Log (OUT).

Deleting the Unanswered / Incoming Call Log

1. Press CALL LOG key.2. LCD displays Incoming Call Log. Select the Number desired to be erased. Then,

press #.3. Press CLEAR key.4. LCD will go back to the default screen.

Deleting the Outgoing Call Log

1. Press CALL LOG key.2. Press CALL LOG key again.3. LCD displays Outgoing Call log. Select the Number to be erased. Then, press #.4. Press CLEAR key.5. LCD will go back to the default screen.

Dialing while Viewing Call Log

1. Select the desired Call Log on the LCD display by pressing (up) or (down)key.

2. Lift the handset or press SPKR to place the call.

Warning:The outside line access code (usually 9) will NOT be recorded.

Saving phone number to Address Book while viewing Call Log

1. Press CALL LOG key to save a number from Incoming and Unanswered Call Log.To save a number from Outgoing Call log, press CALL LOG key again.

2. Press ADR BOOK. The phone automatically puts the number into either theblank or the last entry of the address book.

3. Press ENTER to save phone number.4. Press ENTER to save name or press CLEAR to re-enter the name by using numeric

keypads.5. Press ENTER again to go back to CALL LOG screen.

Note:The number will not be saved when Address Book is full.

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Address Book (Personal Directory)

The Fujitsu SRS 12i / 24i IP Centrex Telephone has an Address Book featurethat allows for storage of up to 50 names and associated telephone numbersin the set.

Names may be up to 16 characters long, and telephone numbers may beup to 30 characters long.

Viewing the Address Book and make a call

1. Press ADR BOOK.2. Scroll to the name of the person desired; enter the Directory Address

such as #01 and #02 or type the person’s name into the keypad. Theasterisk (*) allows you to select search by number (NUM) or alphabetically(ALP).

3. Press ENTER.4. Lift the handset or press SPKR to place the call.

Programming Address Book

Note:When entering the letters and numbers, press the keypad numberscorresponding to the letters in the name. The first press of a keypad digitdisplays the first letter from the group of letters represented by that key. Thesecond press of that key displays the second letter. The third press shows thethird letter. The fourth press shows the number.

Example: Numeric key 2 for A➝ B➝ C➝ a➝ b➝ c➝ 2; numeric key 3 forD➝ E➝ F➝ d➝ e➝ f➝ 3 (Refer to the Key Label Table)

Since alphabetic entries can require multiple key-presses, it is required topress (right) to save each letter or number entry. By pressing (left) willerase the last letter/number. To enter space between letter or number, press

(right) twice. After saving all the letters and number(s), press (right)again, then press ENTER to complete.

Special codes such as a personal ID number or a voice mail access code suchas asterisk (*) and pound (#) keys can be input.

To Add/Edit entry

1. Press ADR BOOK.

>01=BILL HALEY02=FUJITSU

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2. Move the cursor by pressing (up) and (down) to a blank entry.

3. Press ENTER.

Enter the phone number.

4. Press ENTER.

5. By using the numeric keys, enter the name to be saved in the AddressBook.

6. Press ENTER.

Press either ADR Book to exit this section or Call Log to add/edit more entries.

To delete entry

1. Press ADR BOOK.

2. Move the cursor by pressing (up) and (down) to the entry desiredto be deleted.

3. Press ENTER.

>03=04=L LEWIS

ENTER DIR NUMBER 03=

ENTER DIR NUMBER03=9197902222

ENTER NAME

ENTER NAMEJ SMITH

COMPLETED

>01=BILL HALEY02=FUJITSU

>03=L LEWIS04=FUJITSU

ENTER DIR NUMBER03=9197902222

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4. Press CLEAR. Then ENTER.

5. Press CLEAR. Then ENTER.

Press either ADR Book to exit this section or Call Log to add/edit more entries.

Key Label

COMPLETED

ENTER NAMEL LEWIS

Network FeaturesThe followings are some of the network features that the Fujitsu SRS 12i /24i IP Centrex Telephone supports. Consult your service provider for moredetails if needed.

Call Forwarding

Forwards ringing calls to another number. When the Call Forward keyindicator is on, incoming calls will be forwarded to a stored number.

Privacy

Prevents other users from bridging on your active call.

Message Waiting

Message light is on when there is one or more voice mail messages on theVoice Mail System.

Directed Call Pickup

Answers a ringing call at another telephone in specified directed call pickupgroup.

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CHAPTER 3 – USER OPERATION SETTINGS

The Fujitsu SRS 12i / 24i IP Centrex Telephone has a menu from whichselections can be made to change local features.

There are a total of 29 menu selections:

Option 1. ONE-TOUCH – Registering or clearing One-Touch keysOption 2. CALENDAR – Setting the manual Calendar and ClockOption 3. INITIAL – Clearing Private DataOption 4. CALL LOG – Selecting the support options for Call LogOption 5. SPEAKER – Selecting the support options for SpeakerOption 6. HAND/HEAD – Selecting Handset / Headset ModeOption 7. RINGER – Setting the Ringer OptionsOption 8. SPID – Assigning a Service Profile Identifier (SPID)Option 9. KEY-ATTR – Registering or clearing Key AttributesOption 10. I-COM – Registering or clearing the Intercom FeatureOption 11. PREF – Selecting Preference ModeOption 12. MIC-OFF – Selecting Mic-On/Off optionOption 13. DHCP SET – Registering DHCP SettingOption 14. IP ADR – Registering IP AddressOption 15. SBNT MSK – Registering Subnet MaskOption 16. FGA ADR – Registering Feature Gateway AddressOption 17. GW ADR – Registering Default Gateway AddressOption 18. SNTP ADR – Registering SNTP Server AddressOption 19. USER PWD – Registering User PasswordOption 20. VLAN – Selecting the support options for Virtual Local

Area NetworkOption 21. DL SAVING – Registering Daylight Savings time modeOption 22. TIM ZONE – Setting up Time ZoneOption 23. TOS/DS – Registering Type of Service/DiffservOption 24. RTP PORT – Registering RTP_DEST PortOption 25. MAC ADR – Reading MAC AddressOption 26. JITTER – Registering Jitter Buffer sizeOption 27. ADM PWD – Registering Administrator PasswordOption 28. ALIAS – Registering Feature Gateway AliasOption 29. VERSION – Display software version

** Please refer to the Administrator’s Guide for options listed in BOLD**

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The procedures to set local features require the use of the softkeys locatedbelow display.

CLEAR ENTER OPTIONS

Selecting a Menu OptionTo display the menu options:

CLEAR ENTER OPTIONS

1. Press OPTIONS2. Use (up) or (down) key to scroll the menu.3. Press the appropriate key(s) on the numeric keypad, then ENTER.

CLEAR key – If a mistake is made after pressing ENTER, to cancel the keypadentry, depress the CLEAR key, it will then return back to the Option menu.

Asterisk (*) key – This will return the display back to the sub-menu screen.The phone will automatically go back to the submenu screen after fifteenseconds if no action is taken.

Menu mode is automatically canceled after four minutes, or whenever thehandset or SPKR is used.

Notes:• Whenever OPTIONS is pressed, it either enters or exits menu mode,

regardless of what else may be in progress.• If the menu mode is entered during a call, special features such as

Call Pickup and Call Forwarding are temporarily disabled. However,regular calling controls such as HOLD, SPKR, MIC-OFF, and calldisconnection remain available.

12:59 SUN APR 30

1: ONE-TOUCH 2: CALENDAR3: INITIAL (SELECT 1-29)

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Programming One-Touch (Option 1)

Multifunction buttons can be set up to automatically dial numbers. (up to 30digits each).

The numbers that can be programmed are any of the following:

1. Standard telephone numbers, including the outside line access code(usually 9) if required.

2. Special codes such as a personal ID number or a voice mail accesscode, including * and #.

3. A combination of a standard telephone number plus one or morespecial codes, with pauses between the elements to allow for systemresponse time.

To program a multifunction button for a One-Touch number, follow thesesteps:

1. Press OPTIONS, numeric key “1”, then ENTER.

The indicators for previously assigned one-touch buttons will be green.The indicators for buttons assigned to Directory Numbers, Call Appearance,and features will be red. The buttons with red indicators cannot beprogrammed for One-Touch dialing.

2. Press the unassigned button desired to be used as a One-Touch button.

The multifunction button’s number is at the far right of the second line. Inthis example, the button number is 16.

3. To program a standard telephone number or a special code, press thekeypad digits for the number desired. Include the outside access code(such as 9) and area code for long distance. The digits show on thesecond line.

To correct an error, press CLEAR to re-enter the number.

Note:No pause is needed between the outside access code and the number to bedialed.

ONE-TOUCHSELECT ASSIGN KEY

ENTER DIRECTORY NUMBERDN= (16)

ENTER DIRECTORY NUMBERDN=912229876543 (16)

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To program a number that includes pauses and special codes, use thekeypad to enter the digits and the HOLD button to enter pauses, whichappear on the display as commas. The example shows a standardtelephone number followed by a voice mail access code and a voice mailpassword.

Note:If a number is entered with more than 16 digits, the 17th and subsequentdigits appear in the 16th number position, and previously entered digitsare shifted one column to the left. (The digit in the first number positiondisappears from the display, but is still recorded.) If you try to exceed the30-digit limit, the set refuses the input and the display remains unchanged.

4. Press ENTER

The associated LED turns green, and the word COMPLETED appears,remaining for 15 seconds.

5. Press OPTIONS to return to the normal display. Or to program or changeanother One-Touch number, press a multifunction button, then repeatsteps 2, 3 and 4 or to return to the main menu, press asterisk (*).

Including Codes in a One-Touch Number

Both telephone numbers and one or more special codes can be recorded ona single One-Touch button with appropriate pauses between numbers toallow for system response. Up to 30 digits, with each pause character countingas one digit is allowed.

In the example, the digital set sends the voice mail access code, pauses fortwo seconds while the system switches to voice mail, and then sends thecaller’s voice mail password.

8 2 4 7 6 2 9 , 9 9 , , 2 5 0 2

calling number

1 second pausevoice mail access

voice mail password

2 second pause

ENTER DIRECTORY NUMBERDN=8247629,99,,2502 (15)

DN=912229876543COMPLETED (16)

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Use this feature for any call requiring multiple number entries. For example,use the feature to:

• Connect to an alternative public network using the access number andthen send the number of the person desired.

• Send the sequence of numbers needed to connect to a private networknumber.

• Navigate your way through a call answering system that requires aresponse to a number of voice menu options.

Changing or Canceling the Number Stored in a One-Touch Button

To change or cancel the one-touch number currently stored on a One-Touchbutton, follow these steps:


The indicators for previously assigned One-Touch buttons will be litgreen.

2. Press the One-Touch button of the number desired to be changed orcanceled. The ENTER DIRECTORY NUMBER screen appears showingthe currently assigned number.

If the number stored on the One-Touch button is longer than 16 digits,a right arrow (➝ ) appears at the end of the line of numbers, indicatingthat additional numbers exist. To see the additional numbers, press thescroll key ( ). Pressing the scroll key ( ) repeatedly alternatesbetween the two displays.

Press (down)

ONE-TOUCHSELECT ASSIGN KEY

ENTER DIRECTORY NUMBERDN=8247629,99,,2502 (12)

ENTER DIRECTORY NUMBERDN=94783664,1994,,7 ➝ (14)

ENTER DIRECTORY NUMBERDN=➝ 437709 (14)

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3. Complete the procedure in one of these ways:

• To change the number, enter a new number. Then press ENTER. Thenew number appears on the display as entered, and replaces the oldnumber.

• To cancel the number, press CLEAR and then ENTER. The button iscanceled as a One-Touch button, and the green indicator goes dark.

• To leave the number unchanged, press OPTIONS to return to thenormal display.

Press either asterisk (*) to go back to sub-menu or OPTIONS to exit the optionmenu.

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Setting the Calendar / Clock (Option 2)

The normal display includes the date, time, and day of the week. This is amanual way to set the clock. Fujitsu SRS 12i / 24i IP Centrex Telephonesupports SNTP. Refer to Administrator’s Guide for more details.

To set the calendar / clock, follow these steps:


2. Press ENTER.

3. Enter the present hour and then press ENTER.

The screen changes to reflect your entry and to prompt for the minute. Inthis example, assume “12” is entered for the hour.

Notes:If invalid value is entered, such as “33”, for the hour, it is ignored, and a validentry must be supplied. Pressing asterisk (*) will go back to the previousscreen.

4. Enter the present minute and then press ENTER. The screen changes toreflect your entry and to prompt for AM or PM. In this example, assume“55” is entered.

5. Press keypad “0” for AM or “1” for PM and then press ENTER. The screenchanges to reflect your entry and to prompt for the year. In this example,assume 1 for PM is entered.

ENTER CALENDAR/CLOCK 8:06PM ‘03 APR 30

INPUT HOUR ➝ 8:06PM ‘03 APR 30

INPUT MINUTE ➝ 12:06PM ‘03 APR 30

INPUT 0:AM 1:PM ➝ 12:55PM ‘03 APR 30

INPUT YEAR ➝ 12:55PM ‘03 APR 30

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6. To accept the year displayed, ’02, press ENTER. Or to change the year,press two numbers for the year desired and then press ENTER. Thescreen changes to reflect your entry and to prompt for the month. Inthis example, assume the displayed year is accepted.

7. Enter the present month (1 to 12) and then press ENTER. The screenchanges to reflect your entry and to display the message COMPLETED.In this example, assume 5 is entered for May.

8. Enter the present date (1 to 31) and then press ENTER. The screenchanges to reflect your entry and to display the message COMPLETED.In this example, assume 1 is entered for the date.


INPUT MONTH ➝ 12:55PM ‘03 APR 30

INPUT DAY ➝ 12:55PM ‘03 MAY 30

COMPLETED 12:55PM ‘03 MAY 1

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Initializing the Phone (Option 3)

This feature removes all your One-Touch numbers, Address Book, Call Logand network-determined key assignments. This is useful when the phone isassigned to a new user.

Warning:If the phone is initialized accidentally, refer to the Administrator’s Guide, KeyAttributes Configuration section or ask your System Administrator forassistance.

To reinitialize your phone, complete the following steps:


2. Press 1, then ENTER to clear all data, Or press 2, then ENTER to retainall data. If 1 is chosen, this screen appears:


PRIVATE DATA CLEAR(1: YES 2: NO) ➝

PRIVATE DATE CLEAR COMPLETED

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Call Log (Option 4)

This feature allows users to support Call Log service to all multifunction keysor selected keys, or not support at all.


Note:If ALL (default) is previously set, all feature buttons light green.

2. Press ENTER.

3. There are three selections:

1. ALL – Support call log to all keys.2. SELECT – Support call log to selected keys.3. NO SUPPORT – Support no call Log.

Press numeric key of your selection and ENTER.

4. If 1: ALL or 3: NO SUPPORT is selected, the LCD will display as below:

or

If 2: SELECT is selected, follow the steps below:

Only Call Appearances with lit LEDs will log Incoming and Unansweredcalls. Press the buttons to turn the LEDs on or off to select the CallAppearances desired to log incoming and unanswered calls.

Press ENTER to complete.


CALL LOG SERVICE MODE SUPPORTED (ALL)

1: ALL 2: SELECT3: NO SUPPORT (SELECT 1-3)

SUPPORTED COMPLETED

NON SUPPORTED COMPLETED

SUPPORTED (SELECT) SELECT ASSIGN KEY

SUPPORTED (SELECT) COMPLETED

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Enabling and Disabling the Speaker Function (Option 5)

This feature enables and disables the speakerphone function.


2. Press ENTER.

3. Press 1: SUPPORT or 2: NO SUPPORT to select your choice. Then, ENTER.LCD will display as below:

or


SPEAKER SERVICE MODE SUPPORTED

1: SUPPORT 2: NO SUPPORT(SELECT 1-2)

SUPPORTED COMPLETED

NON SUPPORT COMPLETED

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Handsfree, Handset, and Headset Modes (Option 6)

The Fujitsu SRS 12i / 24i IP Centrex Telephone can be set up to use thehandset, the speaker, or a headset by selecting from the following modes:

Handsfree

This feature enables user to talk on the phone in handsfree mode. Make surethe speaker function is set ON for support.

Handset Mode

Enables normal use as a handset phone. While in this mode, the speakercan be enabled or disabled.

Headset Mode

Enables use as a headset-only phone. Disconnect the handset from the jackon the phone’s bottom and plug the headset into the same jack. Then plugthe handset into the controller for the headset if you want to alternativelyuse it. Calls are connected and disconnected only by your pressing the SPKRbutton. In headset mode, the handsfree mode, including the speaker /microphone, is not supported.

Using the Handset or a Headset


2. Press ENTER.

3. Press 1 or 2 to select your choice. Then, ENTER.

or

It is now possible to operate the telephone using only your headset. TheSPKR button controls picking up and hanging up calls, and the MIC-OFFbutton is not operational. The MIC-OFF button is supported in headset mode.The sounds that are usually audible through the speaker, such as the keytones, are now audible only through the headset.


HAND-SET/HEAD-SET MODE HAND-SET

1: HAND-SET 2: HEAD-SET (SELECT 1-2)

HAND-SET COMPLETED

HEAD-SET COMPLETED

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Changing Ringer Mode (Option 7)

This local feature provides the following:

• Change the volume and tone of the ringer.• Select the ringer mode, either normal ring or silent ring.• Select the ringing sound to be heard when conversing on another line.

Setting Ringer Volume

To set the ringer volume, follow these steps:


2. Press ENTER.

Press (down)

3. Select 1 or press scroll key ( ), then ENTER.

4. Press ENTER

Press (down)

5. Press the desired volume number. The phone rings once at the selectedvolume.

6. When a suitable volume is heard, press ENTER.


RINGER SERVICE MODE

1: VOLUME 2: TONE3: RINGING (SELECT 1-4)

4: RINGER MODE (SELECT 1-4)

RINGER VOLUME MODE MEDIUM

1: SOFT 2: MEDIUM3: HIGH (SELECT 1-4)

4: EXTRA HIGH (SELECT 1-4)

MEDIUM COMPLETED

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Setting Ringer Tone

To set the ringer tone, enter Ringer Service Mode then choose option 2 forTONE:

1. Press numeric key “2”, then ENTER.

2. Press ENTER.

3. Press the desired tone number. The phone rings once at the selectedtone.

4. When a tone is heard that is suitable, press ENTER. The following screenis shown:


Selecting Ringer or Silent

Select either normal ring or silent ring. Silent ring flashes the LED of thereceiving Directory Number or Call Appearance button without ringing thebell.

To set the ringer mode, enter Ringer Service Mode then follow steps below:


2. Press ENTER.

3. Press 1 for the bell ring option, then ENTER. The following screen isshown:

RINGER TONE MODE MEDIUM

1: LOW 2: MEDIUM3: HIGH (SELECT 1-3)

LOW COMPLETED

RINGING MODE BELL

1: BELL 2: SILENT (SELECT 1-2)

BELL COMPLETED

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Or, press 2 for the silent ring option, then ENTER. The following screenis shown:


Selecting Ringer Pattern Mode

This selection determines the type of ring that announces incoming callswhen in an active state; for example, talking on a line, on hold, viewing CallLog, viewing Address Book, or viewing the option menu. This feature allowsfor the selection of an audible ring, that is roughly 50% softer than thenormal ringer volume. The user has the option (either default or selected),to announce an incoming call while talking on another line.

Mute Ring: Normal ring cycleOne Ring: One ring cycle

To select the ringer pattern mode, enter Ringer Service Mode then followsteps below:


2. Press ENTER.

3. Press the desired option, then ENTER.

or

Note:When “SILENT” is selected in the Ringing Mode selection, One Ring andMute Ring are invalid.

SILENT COMPLETED

RINGER PATTERN MODE MUTE RING

1: MUTE RING 2: ONE RING (SELECT 1-2)

MUTE RING COMPLETED

ONE RING COMPLETED

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Call Announce Intercom (Option 10)

The Call Announce Intercom feature allows a Fujitsu SRS 12i / 24i IP CentrexTelephone to be set to automatically answer incoming calls. The screenerplaces the incoming call on hold, uses a designated Directory Number toannounce the call, and may then transfer the call. The screener can also usethis feature to deliver a message.

The Call Announce Intercom operates in one of two modes, two-way orone-way intercom. Two-way intercom immediately activates the speaker andmicrophone of the called digital set, allowing two-way communication.

One-way intercom activates only the speaker, leaving the microphone of therecipient’s digital set turned off in the interest of privacy. The recipient mustpress the MIC-OFF button to respond to the call screener.

Call Announce Intercom allows the ability to specify which call buttons areactivated by Call Announce Intercom Call Screeners, and provides the abilityto select up to three Call Screeners.

Note:

Call Announce Intercom is distinct from Network (Switch provided) intercom.If a party is on a call, the telephone will ring like any other incoming call.

Ringer Always On

The Call Announce feature utilizes a Ringer Always On mode. Ringer AlwaysOn sends a tone to users each time a Call Screener activates Call AnnounceIntercom (regardless of the ringer mode).

This selection describes the requirements for setting up Call AnnounceIntercom followed by the procedures to use Call Announce Intercom toannounce a call.

Call Announce Intercom on Selected Buttons

It is important to note that the set-up procedure is done only on the callrecipient’s set. Before beginning the set-up procedure, have the person whowill be screening your calls, call the phone and note how the number isdisplayed on the first line of your set’s LCD. Later, this information will beneeded to be input exactly as it was displayed.

To enable or disable Call Announce Intercom on selected buttons, followthese steps:

919-790-2222

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1. Press OPTIONS, numeric key “1”, “0”, then ENTER.

2. Press ENTER.

Select from the following:

1: ALL: all call appearances will be lit green and will be activated toauto-answer.

2: SELECT: only selected Call Appearances with lit LEDs will auto-answeron Call Announce.

3: NO SUPPORT: turns off LEDs green lights, none of the call appearanceson the recipient set will auto answer.

3. Press 1, 2, or 3 then ENTER. If 2 is selected, the following screen appears,and LEDs will be lit:

4. Press the buttons to turn the LEDs on or off to select the desired CallAppearance button(s). Buttons 1, 2, and 3 are quite often selected.

5. Press ENTER. The following screen is shown:

Specifying the Directory Number for Intercom

To enable the Call Announce Intercom feature, specify a directory number ofthe call screener(s) to be used to activate the intercom. Normal calls can stillbe made from this Directory Number to numbers not set up for intercom. Upto three-call screener Directory Numbers may be programmed. At theconclusion of selecting buttons for Call Announce Intercom, this screenappears:

1. Press ENTER. If one or two way intercom is enabled, the screen displaysthe enabled mode plus the authorized Directory Number, as shownbelow:

INTERCOM FEATURE SUPPORTED (ALL)

1: ALL 2: SELECT3: NO SUPPORT (SELECT 1-3)

SUPPORTED (SELECT) SELECT ASSIGN KEY

SUPPORTED (SELECT) COMPLETED

SUPPORTED (SELECT/ALL) COMPLETED

TWO WAY TURNED ON (1) 919*790*2222

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If no telephone numbers have been programmed in, the Call AnnounceIntercom feature is disabled, and the screen displays NON SUPPORTED.

To program the first number and enable Call Announce Intercom, go tostep 2.

2. Press ENTER.

1: ONE WAY – speaker is activated on the recipient’s set, but themicrophone is off.

2: TWO WAY – both speaker and microphone are active.3: TURN OFF – intercom feature is disabled.

3. Press 1 or 2, then ENTER. A screen appears showing your choice andprompting for an authorized Directory Number:

4. Input the directory number of the call screener exactly as it appearedon the display of your set when the call screener placed the earlier call.

Example: 919 790-2222 or 9197902222

Press the asterisk (*) key for spaces and dashes (like the space betweenthe first 9 at the end of the area code and the 7). Example:919*790*2222

The screen should now appear as follows:

Press ENTER, and the screen will display the intercom mode and numberentered.

5. Press OPTIONS to return to standard display.

INTERCOM FEATURE (1) NON SUPPORTED

1: ONE WAY 2: TWO WAY3: TURN OFF (SELECT 1-3)

TWO WAY SELECTED (1) ENTER TELEPHONE NUMBER

TWO WAY SELECTED (1) 919*790*2222

TWO WAY TURNED ON (1) 919*790*2222

11:45AM MON FEB18

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6. Have the call screener call your number. Your set will ring once andauto-answer in the Speaker/MIC mode (if TWO WAY was selected). Theincoming call information will appear on the display.

7. To disconnect from the auto-answer call, press the SPKR button.

To program a second or third call screener number, see step 8.

8. Press OPTIONS, numeric number “1” and “0”, then ENTER.

Repeat steps 2 and 3 until the screen appears:

9. Press (down)

Note the number (2) on the first line indicating the second call screenernumber is about to be programmed. Pressing (down) repeatedly at thisprompt will cycle through all three-call screener selections to the one to bechanged.


919 790-2222

INTERCOM FEATURE (1)(ONE OR TWO WAY) 919*790*2222

INTERCOM FEATURE (2) NON SUPPORTED

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Call Appearance Preference (Option 11)

The Call Appearance Preference options determine which Call Appearancebutton is selected when going off hook (lift the receiver or press SPKR). Fourchoices are available:

• Ringing line preference. Default setting. Selects the Call Appearancebutton that is ringing with an incoming call.

• Idle preference. Selects a Call Appearance button that is idle, if one isavailable.

• Primary line preference. Selects button number 1, the Call Appearanceassociated with your primary Directory Number.

If an incoming call is presented on button number 1, immediateconnection to the call is established. If button number 1 is idle, dialtone is presented. If it is desired to go off hook to retrieve a call on holdon button number 1, press button 1.

• No preference. Does not automatically select any Call Appearancebutton when going off hook. Press the desired button either before orafter going off hook.

Selecting Call Appearance Preference

To select a Call Appearance, follow these steps:

1. Press OPTIONS, numeric key “1”, ”1”, then ENTER.

2. Press ENTER.

Press (down)

3. Press the desired preference number, then ENTER.EXAMPLE


CURRENT MODE IS PRIMARY

1: RINGING 2: IDLE3: PRIMARY (SELECT 1-4)

4: NO PREF (SELECT 1-4)

RINGING PREFERENCE COMPLETED

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Mic-Off (Option 12)

The MIC-OFF button can be used in two modes, the first mode assigns thisbutton to activate/deactivate the telephones microphone. The second modelassigns this button for one-touch dialing thus providing an additional one-touch button. The microphone activate/deactivate capability cannot be usedwhen the button is assigned for one-touch operation.

If you try to reactivate MIC-OFF without removing assignment as a One-Touch button, the message “INVALID SELECTION” appears and your attemptfails.

If deactivating the MIC-OFF button, be sure the function is turned off (theLED is unlit) before beginning the procedure.

1. Press OPTIONS, numeric key “1”, “2”, then ENTER.

2. Press ENTER.

The LED in the upper right button indicates its current state:

• Off: Unassigned• Green: Active as MIC-OFF• Red: Assigned as a One-Touch button

To reactivate MIC-OFF, first cancel the one-touch assignment on the upperright button.

3. Press 1, then ENTER to activate MIC-OFF. Or press 2, then ENTER todeactivate MIC-OFF:


MIC-OFF KEY MODE NON SUPPORTED

1: SUPPORT 2: NO SUPPORT (SELECT 1-2)

SUPPORTED COMPLETED

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MAC Address (Option 25)

Media Access Control (MAC) is an address that controls access to the sharedmedium by LAN-attached devices. This address is already set up uponshipment from Fujitsu. To observe the address, follow the steps below:

Press OPTIONS, numeric key “2”, “5”, then ENTER.


Software Version Display (Option 29)

This command displays the software version for the Fujitsu SRS 12i / 24i IPCentrex Telephone. Write down the version number on your Quick ReferenceCard.

Press OPTIONS, numeric key “2”, “9”, then ENTER.


MAC ADDRESS00 : E0 : 00 : 03 : A9 : 30

VERSION INFORMATIONV00L001

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CHAPTER 4 – ACCESSORIES

Labeling the Set

To label the buttons on the set, first remove the plastic cover over the frontpanel. Insert a pointed object into the semi-circular notch at the bottom ofthe plastic cover and lift the cover upward.

Templates are shipped with the telephones. Write the button labels on thistemplate to show the directory numbers or features assigned to each button.Then lay the template back on the front panel. Reinsert the plastic cover.

Fujitsu has developed an application file using Microsoft Excel for Windowsand Macintosh to assist in printing the templates. These files are available forno charge via our World Wide Web site at http://www.fnc.fujitsu.com.

For use with the printing application, Fujitsu has included extra laser printercompatible paper templates in the box with the Fujitsu SRS 12i / 24i IP CentrexTelephone. Do not separate the templates until printing is complete.

As an alternative to laser printing, print, type, or write in the neededdesignation on the template. Additional templates may be purchased froman authorized distributor.

Please read the printing instruction carefully. Any loose materials mustbe removed before placing the template in the laser printer. Failure toremove loose materials may result in a paper jam in the printer.Templates may be fed via the automatic or manual feed trays.

Please address questions about the program to FNC TAC, at 1-800-228-4736.

SRS-12i and SRS-24i Cover Removal

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SRS-12i and SRS-24i Handset

The handset modular plug is located beneath a cover. Insert a pointed objectinto the notch and pry the cover off to remove the plug. The other end ofthe handset cord plugs in beneath the telephone.

Wall Mount Kit

The telephone may be attached to the wall by:

• Attaching the mounting kit to the wall as shown in the illustration.Three screws hold the telephone mount.

• Placing the telephone on the bottom tabs of the wall mount kit.• Placing the telephone on the upper tabs of the wall mount kit.

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APPENDIX A – MISCELLANEOUS

INITIAL SETUP PROCEDURE DIAGRAM

The following procedure will help a System Administrator, installer, or user toeasily set up a Fujitsu SRS-12i /SRS-24i IP Centrex Telephone.

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Glossary

CA Call appearance of a telephone number.

Call button A button available for a voice call.

CFD/CFB Call forwards incoming calls to a pre-assigned destinationnumber when you “don’t answer” or when your line is “busy”;set up at service subscription .

CFV/CFU Call forwards incoming calls to a number you select; activatedby user when needed.

CNI Provides the incoming calling line number if available.

Conference Allow user to make conference call if subscribed.

DHCP Dynamic Host Configuration Protocol. A protocol which allowsa server to dynamically assign IP address to workstations.

Diffserv Differentiated Services (DiffServ or DS) is a protocol for specifyingand controlling network traffic by class so that certain types oftraffic get precedence.

DN Directory Number

G.711 An International standard for encoding/decoding audio.

G.729 An International standard for encoding/decoding audio.

Gateway An entrance and exit into a communications network.

Hold Allows the user to place an active call on “hold”.

IP Internet Protocol. A DOD standard protocol designed for usein interconnected systems of packet-switched computercommunication networks.

Jitter Buffer Packet delivery and disposition management.

LAN Local Area Network. A geographically localized networkconsisting of both hardware and software.

MAC Media Access Control is an address that controls access to theshared medium by LAN-attached devices.

MSG Message Waiting in voice mail.

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RTP The Real-Time Transport Protocol (RTP) is an Internet protocolstandard that specifies a way for programs to manage the real-time transmission of multimedia data over either unicast ormulticast network services.

SNTP Simple Network Time Protocol. A simplified version of NTP –standard protocol used to synchronize system clocks on routersand computer systems throughout the Internet. The SNTPServer can be installed as a service; once configured, it willkeep your telephone’s clock correct up to fractions of a second.

SPID Service Profile Identifier, The SPID is an eight to 14 digit numberthat identifies the services ordered.

Subnet Mask A number that is used to identify a sub network so that IPaddresses can be shared on a LAN.

TOS Type of Service.

Transfer Allows for the redirection of an active call to another telephonenumber.

VLAN Virtual Local Area Network (VLAN) allows LAN users on differentphysical LAN segments priority access privileges across the LANbackbone.

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