ABM UK Integrated Facilities Solutions

A Little About Us… Together we service more

than 1,500+ locations across the UK, including:

We employ 5,000+ staff:

Our fleet of 450+ vehicles supports our specialist cleaning

and technical contracts

Our specialised Employee Learning Centre offers over

20 courses across 5 disciplines

400+ Commercial Office Locations

20+ Airports

65 Shopping Centres & Retail Parks

2.5 million sq. ft. of Public & Entertainment Venue Space

4.5 Million sq. ft. of Critical Facilities

Guest Services

Security

Cleaning

Technical

As a leader in soft and technical service provision, ABM UK provides first class cleaning, security, technical, and integrated facilities services to the retail, commercial, public, critical, financial, and sports and leisure industries. With national delivery expertise and national presence, we offer localised, trained resources with strong management backing. We are a premier provider of facilities management services and can self-deliver all core competencies across all disciplines within either separate or integrated offerings. At ABM UK, we pride ourselves on the ability to focus on our clients, and have a proven track record of delivering successful service solutions while building long lasting relationships. Our partnership approach includes open and honest communication, and trust achieved by delivering on promises made. We couple this with the ability to provide a highly flexible and scalable service that can adapt to changing needs. This ensures clients get the most value from their service budget and that the occupants and visitors of sites we maintain have a positive experience.

Capabilities

RetailCommercial CriticalAviation PublicFinancial & Legal

Sports & Lei-sure

VERTICALS

HIGHLY EFFECTIVE AND COMPETITIVE SERVICE OFFERING

Integrated Facilities Solutions

CleaningServices

SecurityMechanical& Electrical

RefrigerationGuest Services

Waste Management

Parking & Transportation

Ground Maintenance

SERVICES

One Invoice One Management Meeting

One Provider One Point of Contact One Management Information Portal

ONE TEAM

Integrated Facilities Solutions

Cleaning • Daily Rostering• Periodic Deep Cleans• Sustainable Cleaning Solutions • Dynamic Scheduling Around Events & Footfall Peaks• Emergency Weather Contingency Planning

Security Personnel & Consulting• Uniformed & Plainclothes Security• Patrol & Alarm Response• Security Consulting• Concierge & Receptionists• CCTV Monitoring

Technical Engineering Maintenance• Preventive & Predictive Maintenance• Repairs, Installations & Project Works • Specialist Self-Delivery• Electrical, Mechanical & Public Health • HVAC Refrigeration & Combustion

Grounds Maintenance• Landscape & Irrigation• Installation & Maintenance• Green Infrastructure• Exterior Pest Management

Critical Solutions• Technical Cleaning & Remediation• Airflow Management• Contamination Management• Post Construction Cleaning• Raised Access Flooring• Room integrity Testing

Energy• Guaranteed Energy Saving Programmes• Expertise & Engagement• Responsible Supply Chain• Green Infrastructure• EV Charging Stations

Guest Services• Reception and Concierge• Porterage• Post Room• Retail Guest Experience • Brand Ambassador Program

Single Service

MultiService

Facilities ManagementSingle services subcontracted

under one management

Integrated Facility SolutionsAll services self-delivered as

one connected team

Integrated Facility Solutions

Landscaping ServicesJanitorial Services

Engineering Services Parking Services

5 Reasons to Partner with ABM

Self-deliveryWe have expertise across all our vertical markets and deliver a comprehensive suite of in-house services. Our ‘one team’ approach ensures all your requirements are managed as part of the same contract, maximising efficiency and reducing overhead.

Integrated or Single Service SolutionsWhether you need single services or a complete suite of integrated solutions, ABM UK can tailor a solution to fit your specific facilities and needs. We work nationally and have proven experience in single site or portfolio service delivery.

ExpertiseWe pride ourselves in having highly-trained and experienced team members who take the service standard to new heights. Our proactive engagement of delivery and performance is underpinned by career specialists who guarantee continuous improvement and innovation. You also benefit from the expertise and experience of the worldwide ABM group.

AvailabilityWe value trust and work with full performance visibility through an in-house computerised maintenance system and 24/7 service desk. Our emergency call outs provide the support you need when you need it, and we pride ourselves in having clear escalation processes from the front line to senior leadership level.

SustainabilityWe understand our responsibility to work with you to build energy efficient, environmentally-friendly solutions. Our processes, supply chain, and proactive asset management are underpinned by ISO 14001:2004 and ISO 50001:2011 (ISOQAR:9459) principles.

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Our PeopleOur mission is to make a difference, every person, every day.As a facility solutions provider, we recognise that our people are what make ABM UK: from front line operatives at client locations to management and supporting service staff in regional offices and service desks, we are all ABM UK people, with the ability to make a difference through our service, behaviour and attitude.

We recognise those who go over and above in their roles and actively encourage volunteering, giving each employee a day’s leave to give back to their communities.

Our vision is to be a the clear choice in the industries we serve through engaged peopleABM UK places great importance on developing our employees, providing opportunities for upskilling as well as established programmes of active mentoring and support.

From day one, staff are welcomed into our ‘one team’ approach, with shared values and vision. They are supported throughout with sustained and continual communication aimed at equipping our employees to deliver to our clients and are continually building their skills and careers.

Our purpose-built dedicated Learning Centre upskills and increases our cleaning, security and technical capability, reducing the need for subcontractors as we self-deliver more. The Learning Centre also supports and further enhances our Apprentices’ skills while they attend college and work within fully-experienced teams.

Our eLearning courses are available so that all our employees can benefit from improved leadership, customer services, and even people skills. We also build targeted energy efficiency, and health and safety best practice training and awareness courses.

Innovation | Excellence | Collaboration | Respect | Integrity | Trust

The Customer ExperienceABM understands there is more to excellent service delivery than the task in hand.How can you create a positive atmosphere for your visitors and site users? By treating them as guests. We provide an elevated service standard that inspires those who use your sites to return time and time again.

Whatever your industry, repeat business and employee satisfaction is crucial. Our customer service staff are there on hand as representatives of your brand. Their warm welcome and caring outlook make your business a destination of choice. The specifics are up to you -- we collaborate with you and your stakeholders to deliver a shared vision of guest care.

Brand AmbassadorsEvery staff member represents your brand, from security and facilities personnel to frontline services. Often, they create a visitor’s first or last impression of your property. That’s why we’ve built our Brand Ambassador programme – a unique customer service training course developed and tailored to the specific needs of each client.

CommercialFocus

Growing Business Through

Outstanding Service

ProvidingTraining

One Team Approach

Driving Brand

Loyalty

CreatingBrand

Advocates

Personalising Services

CleaningABM understands that clean environments create a positive atmosphere.

Our cleaning teams provide our clients with trained, flexible presence on site, ensuring a clean and comfortable environment. With over 30 years of UK service delivery, we have the infrastructure to support our operations and have clear best practice guidelines for our employees. ABM UK is driven by providing a more sustainable solution through building a responsible supply chain, without compromising on quality.

Flexible PresenceComprehensive Training

Environmentally Friendly ProcessesEnd-to-End Reporting

In-House ExpertsContinuous Improvement

ABM understands that, when it comes to uptime, prevention is best.

Our highly experienced technical team is there to maintain your assets and ensure your site runs without disruption. Self-delivery experts, we provide all core M&E and HVAC maintenance, including specialist chiller and lighting service. Our engineers and 24/7 service desk are supported by a CAFM system and technically qualified managers who are ready for anything.

In addition to emergency call outs we can provide dedicated static engineering presence on site full-time or, should there be no need for a fulltime presence, schedule in regular visits from our highly adaptable, site-inducted, multi-skilled M&E mobile engineering resources. In addition to this, our in-house specialised combustion and refrigeration mobile resources are on hand in a fully-equipped fleet.

Bespoke PPM OfferingSelf-Delivery of Core Competencies

Critical Spare ManagementNon-Invasive Asset Analysis

Sustainability-Driven, Energy Saving SolutionsEnd-to-End Reporting

In-House Experts

Technical

Critical SolutionsABM understands that critical facilities are the heartbeat of your infrastructure

As we move forward into an increasingly digital age, it is more important than ever to maximise the uptime of your systems. Our critical services teams provide preventive maintenance and work to assess and manage risk to our clients’ data facilities, computer rooms, server rooms, and laboratories.

Data Centre Cleaning Server & Comms Room Cleaning

Post-Construction CleaningCleanroom Cleaning

Airflow ManagementMaintenance & Engineering

Room Integrity Test

ABM understands that a business must be prepared for anything.

ABM’s security services are ranked among the top five percent in the UK, with clients ranging from shopping centres to international airports. Our Core Operations division provides day-to-day uniformed personnel, covert officers, and security systems. Our Specialist Services division delivers our unique Emergency Preparedness Cycle, security consultancy services, and specialist training.

Specialist Security Team

Threat-Based Surveys & Response Plans:Active Shooter

Bomb Search & Disposal

Unique Emergency Preparedness Cycle

Specialist Training

Counter-Terrorism AwarenessBehavioural Techniques

First ResponseMajor Incident Management Delivery & Training

Crisis Communications

Security

©2017 ABM Industries Inc. All rights reserved.ABM-01140-0317

U.K. Office Locations

0207.089.6600ABM.co.uk

Building Value with Integrated Facilities Solutions

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $5.1 billion and over 100,000 employees in 300+ offices throughout the United States and various international locations. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centres, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909. For more information, visit ABM.co.uk.