about the research€¦ · background about the research gender hkib member? base: excluding...
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AbouttheResearch
BuildingCapacityforFutureGrowthAreportbyTheHongKongIns>tuteofBankerstounderstandthecurrenttalentdevelopmentlandscapeinthebankingindustryinHongKong
1
AbouttheResearch
DearMembers,TheHongKongIns6tuteofBankers(HKIB)conductedtheTalentDevelopmentSurvey2016withanobjec6veofunderstandingthetrainingneedsofbankingprac66onersinHongKong.Wearepleasedtoseetrainingdemandrisinginthelocalbankingindustryandtheneedhasemergedforacommonqualifica6onbenchmark.MarketrequirementsarebecomingmorecomplexandtheHKIBhaveacrucialroleindevelopingtheproductsforasustainableindustry.Asarenownedinterna6onalfinancialcentreinAsia,HongKongiswell-posi6onedtoseizegrowthopportuni6esbyservicingcustomersandcorporatesintheregionwhoconsequentlyhaveincreasingdemandsonprofessionalbankingandfinancialservices.Wemustcon6nuetoraisetheindustry’sprofessionalstandards,andweshoulddosobyenhancingthecapacityofourpeople.WeplantolaunchthenewCer6fiedBanker(CB)qualifica6oninJanuary2017whichwillfurthersupportthecapacitybuildingandtalentdevelopmentforthelocalbankingandfinancialservicesindustry.Thethree-stageCBprogrammeissuitableforcurrentbankingandfinancialprac66onersaswellasyounggraduateswhowishtobuildastrongerprofessionalfounda6onanddeepentheirbankingindustryknowledge.Moreprogrammedetailswillbeavailablethroughourregularcommunica6onschannels.Pleasestaytuned.Thesustainablegrowthofthebankingindustryreliesonpeopleandtalentdevelopmentisoneofthekeypriori6esforindustry.IstronglybelievethattheHKIBhasastrategicroletoplayinsuppor6ngsuchanimportantindustryini6a6ve.Wewillusethesesurveyfindingstoshapeourstrategiesandpriori6esinthefuture,toensurethatwecon6nuetoperformourroleinenhancingthecompetencyofthebankingprac66oners.MycolleaguesandIlookforwardtoyourongoingsupport.CarrieLeungChiefExecu>veOfficerofTheHongKongIns>tuteofBankers
AbouttheRespondentsFindingsataGlanceMessagefromCEO
2
AbouttheResearch
Thefindingsofthissurveycanbedividedintotwokeyareas:
• A[rac6venessofBankingasaprofession• Traininganddevelopmentlandscape
AbouttheRespondentsFindingsataGlanceAbouttheResearch
3
Datacollec>on
between13Apr–2Jun20167weeks
Onlinesurvey
Completedques>onnaires
507Employeesandrepresenta>vesfrom• Banks• Non-bankfinancialins6tu6ons(FIs)• Regulators• Independenttrainingserviceproviders• Professionalbodies/ins6tutes• Academia(includinguniversitystudents)• HKIBcorporatemembers
Individualmembers,corporatemembersand
non-members
Format Time&Dura>on
Targets Response
AbouttheResearchAbouttheRespondentsFindingsataGlanceAbouttheResearch
4
Gender
BackgroundBank employees
Employees of professional bodies / ins!tutes
Training professionals (non in-house)
Employees of financial ins!tu!ons (non banks)
Academics or university students
Professionals on reguators’ side
Male60%
Female40%
Base: Excluding refusal 462
Base: Excluding HKIC corporate member459
Age
18-34
35-49
50-64
Base: Excluding refusal 449Ref: S1, S2a, S2b ,E1 ,E2 ,E7
HKIBMembers?
No53%
Yes47%
Base: All respondents 507
Individual 38%
Corporate 9%
About the Respondents P.5
Mean:43
Gender
BackgroundBank employees
Employees of professional bodies / ins!tutes
Training professionals (non in-house)
Employees of financial ins!tu!ons (non banks)
Academics or university students
Professionals on reguators’ side
Male60%
Female40%
Base: Excluding refusal 462
Base: Excluding HKIC corporate member459
Age
18-34
35-49
50-64
Base: Excluding refusal 449Ref: S1, S2a, S2b ,E1 ,E2 ,E7
HKIBMembers?
No53%
Yes47%
Base: All respondents 507
Individual 38%
Corporate 9%
About the Respondents P.5
Mean:43
Gender
BackgroundBank employees
Employees of professional bodies / ins!tutes
Training professionals (non in-house)
Employees of financial ins!tu!ons (non banks)
Academics or university students
Professionals on reguators’ side
Male60%
Female40%
Base: Excluding refusal 462
Base: Excluding HKIC corporate member459
Age
18-34
35-49
50-64
Base: Excluding refusal 449Ref: S1, S2a, S2b ,E1 ,E2 ,E7
HKIBMembers?
No53%
Yes47%
Base: All respondents 507
Individual 38%
Corporate 9%
About the Respondents P.5
Mean:43
Background
AbouttheResearch
Gender
HKIBmember?
Base:Excludingrefusal462
Ref:S1,S2a,S2b,E1,E2,E7
Base:ExcludingHKICcorporatemember459
64%
8%
7%
7%
5%4%
AbouttheRespondentsFindingsataGlanceAbouttheResearch
Base:Allrespondents507
5
Frontliners
No69%
Yes31%Years of
experiencein Banking /
FinancialIndustry
Less than 1032%
10-2032%
20+36%
Business DivisionsRisk and Compliance
Human Resources / Training
Wealth management
Retail Banking
Commerical / corporate banking
Finance and treasury
IT
Management
Audit/ Internal Audit
Opera!on
Base: Banking and FI employee 328
Base: Banking, FI employee and banking regulator 347
Base: Banking and FI employee (where applicable) 288
Seniority
Senior management21%
Supervisor /middle management
53%
Banking officer26%
Base: Banking, FI employee and banking regulator 347
About the Respondents P.6
Average Yearsof Experience: 13.7
AbouttheRespondents
Businessdivisions
Base:Banking,FIemployee(whereapplicable)288
19%
12%12%
12%
12%9%
7%
3%
5%3%
Frontliners
Seniority
Base:Banking,FIemployee328
Base:Banking,FIemployeeandbankingregulator347
Base:Banking,FIemployeeandbankingregulator347 Ref:E3,E4,E5,E6
FindingsataGlanceAbouttheResearch
6
Findingsataglance
Resultshighlights
7
FindingsataGlance
>60%ofrespondentsagreethat
2/3ofrespondents
thinktalentreten>onisthemostchallengingmanpowerissue.
60%ofrespondentsconsiderthatthebankingindustryis
appealingtoyoungtalent.Yet,thoseaged18-34arelesslikelytothinkso(51%).
Risk&Compliance(34%)andWealthManagement(17%)areperceivedasthe
2 /32 /3
8
2 /32 /3
Part1:CareerDevelopmentOutlook
businessdivisionsinthecontextofcareerdevelopment.
mostaarac>ve
2 /32 /32 /32 /3
similartolegaloraccoun6ngservices.
Bankingisaprofession
FindingsataGlanceFindingsataGlance
FindingsataGlance
Commonqualifica>onbenchmarkforthebankingandfinancialservicesindustryiswelcomedbyanoverwhelmingpercentageofrespondents(77%).
88%ofrespondentsrecognisetheneedfortraininganditsposi>veimpactstrengtheningmarkettrust.
Jobrelevance,careeradvancementandregulatoryrequirementsarethe
Trainingdemandisexpectedto
9
Inthepastyear,respondentsreceivedtraininginRisk&Compliance(67%),Rolespecificsubjects(50%).Onlyaround20%havereceivedtrainingonFintech&Cybersecurity,IndustryValue&Ethics,RMB&Chinaini>a>ves.
Findings at a glance P.8
67%
50%
82%
77%
Findings at a glance P.8
67%
50%
82%
77%
Part2:Training&DevelopmentLandscape
Top3 factorsconsideredbyemployeesduringthetrainingselec6onprocess.
grow (82%)andexternaltrainingprovidersareexpectedtoplayabiggerrole(72%).
most
Findings at a glance P.8
67%
82%
77%
20%
Findings at a glance P.8
67%82%
77%
20%
Findings at a glance P.8
67%82%
77%
20%
FindingsataGlanceFindingsataGlance
KeyResponsesoftheLessExperiencedPrac66oners
Allrespondents 10yrsofexperienceorless
Agreementthatbankingisaprofession?
Inten>ontoremaininbankingindustryfornext5years?
Agreementthatprofessionaltraininghelpstrengthenmarkettrust?
66%
77%
88%
61%
73%
82%
2 /32 /32 /32 /3
10
CareerOutlookfortheBankingIndustry
LookingintotheNumbersPart1
11
19
4
35
42
Morethan75%say‘Remain’
%
%ofStronglyagree/Agree
WillyouremainintheBankingindustryforthenext5years?
Base:Bankingemployee294Ref:B3a,B3b,B3c
Stronglyagree
Agree
Neutral
Disagree/Stronglydisagree
Findings at a glance P.9
HKIB Member
!
72%
BankEmployee2020
Findings at a glance P.9
HKIB Member
!
72%
BankEmployee2020
77
12
19
4
35
42
ReasonsforStaying
Compensa>on
Careeradvancement
Jobsa>sfac>on
Yearsofexperience10orless 10-20 20+
31 47 55
Base:Thosewhoarelikelytoretain225
63%
60%
45%
63 65 60
62 54 62
Base:Bankingemployee294Ref:B3a,B3b,B3c
Stronglyagree
Agree
WillyouremainintheBankingindustryforthenext5years?
Neutral
Disagree/Stronglydisagree
%
13
2/3seebankingasaprofession
20
14
41
25
%
Base:Allrespondents507Ref:A2
66%ofStronglyagree/Agree
Stronglyagree
Agree
Neutral
Disagree/Stronglydisagree
Trainingprofessional(nonin-house)
74%
Noncustomer-facingemployees
69%
10yrsofexperienceor
less
Customer-facingemployees
39%
Moreagreedwithin
Lessagreedwithin
39%
14
Bankingisappealingtoyoungtalent
60%ofrespondentsconsiderthattheBankingindustryisappealingtoyoungtalent.Yet,thoseaged18-34arelesslikelytothinkso(51%).
15
Training&DevelopmentLandscape
LookingintotheNumbersPart2
16
COMMONQUALIFICATIONBENCHMARK
77%oftherespondentsagreedtothestatement“Acommonbenchmark/qualificaUontomeasurethecompetenceofanindividualhelpstoraisebankingpracUUoners'professionalstatus”
Over50%ofHR/trainingstaffandHKIBcorporatemembersthinkthatitisdifficulttocomparedifferentqualifica6onsintherecruitmentprocess
4Base:Allrespondents507
Ref:A6,A12
Posi>veaboutcommonqualifica6onbenchmark
27
51194
27
51
194
Seniormanagement
20+yearsofexperience
10yearsofexperienceorless
29
2422
5
194
51
26Stronglyagree
Agree
Neutral Disagree/
Stronglydisagree
Seniormanagement
83%
20+yrsofexperience
83%
Bankingofficer 29%
10yrsofexperienceor
less31%
Moreagreedwithin
Lessagreedwithin
17
COMMONQUALIFICATIONBENCHMARKProfessionaltraininghelps
102
48
40
%
Base:Allrespondents507
Base:110111 126
Ref:A4
Professionaltraininghelpsstrengthenmarkettrust?
88%ofStronglyagree/
Agree
Stronglyagree
Agree
Neutral Disagree/
Stronglydisagree
Yrsofexperience 82% 89% 90%
10orless 10–20 20+
18
Keyfactorsconsideredbyemployeesintrainingselec>onprocess
Ref:A10,A16
Selec>onfactors(Employees)
Relevancetoyourjob
Impactoncareeradvancement
Regulatoryrequirements
Impo
rtan
ceLevel
Reputa6onoftrainingprovider
Qualifica6onoftrainers
81%
54%
46%
28%
25%
24%
Base:BankingandFIemployee328
Fee
Findings at a glance P.8
67%
82%
77%
20%
19
Relevancetotheemployees’job
Qualifica>onoftrainers
Regulatoryrequirements
Reputa6onoftrainingprovider
Impactoncareeradvancementofemployees
Base:HKIBcorporatemember48
Fee
85%
58%
46%
42%
35%
15%
Keyfactorsevaluatedbytrainingprogrammeselectors
Selec>onfactors(HRmangers/Employers)
Impo
rtan
ceLevel
Ref:A10,A16
20
Risk&Compliancetopstheexternaltraininglist
Top5externaltrainingsubjectsinthepast12months
Risk&compliance
Rolespecificsubjects
FintechandCybersecurity
Industryvalue,cultureandethics
RMBandChinaini6a6ves
Base:BankingandFIemployeewhoreceivedexternaltraining273
67%
50%
22%
21%
20%
Ref:A7,A9
21
TrainingDemandontherise
153
45
37
%ofStronglyagree/Agree 82
Base:BankingandFIemployeesorHKIBcorporatemembers376Ref:A14,A15
%
Demandfortrainingexpectedtogrow
Stronglyagree
Agree
Neutral
Disagree/Stronglydisagree
22
Shapingstrategiesandpriori>es
Movingahead
23
Insights
• Capacitybuildingandtalentdevelopmenthasbecomeoneofthekeypriori>esfortheindustryandtheHKIBhasastrategicroletoplayinsuppor6ngsuchanimportantindustryini6a6ve.
• Thereisaneedtoraisestandardsofthebankingprofessionbyequipping
prac66onerswiththeskillsetsthattheyneedfortomorrow.
• Commonqualifica>onbenchmarkisneeded.Thereisaneedtoalignasetofcompetencystandardsthatbankingprofessionalsshouldstrivetomeetinordertothriveintoday’sdynamicbankingenvironment.
• Talentlandscapeintheindustryisalsochanging-Weneedtofindaneffec6vewaytoengagetheyoungergenera>onandaaractyoungjoiners.
• HKIBseestheopportunitytoreposi>onitself.
24
25
AboutthesurveyCommissionedbytheHongKongIns6tuteofBankers(HKIB),theHKIB’sTalentDevelopmentSurveywasanonlineques6onnaireconductedbetweenAprilandJune2016byCimigoandParadigmConsul6ng.Morethan500responseswerecollectedwith64percentfrombankemployees,8percentfromemployeesofprofessionalbodies/ins6tutes,7percentfromtrainingprofessionals,7percentfromemployeesofnon-bankfinancialins6tu6ons,5percentfromacademics/universitystudents,and4percentfromprofessionalsonregulators’side.FindingsofthistalentdevelopmentsurveywillbeusedbyHKIBasareferencepointwhenshapingthefutureoftraininganddevelopmentforthebankingsector.