about the speaker - asug - resilience... · 2019-05-09 · about the speaker dr. linda hoopes •...
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May 7 – 9, 2019
Resilience: Transforming Obstacles into Opportunities
Dr. Linda Hoopes, President, Resilience AllianceSession ID #82215
About the SpeakerDr. Linda Hoopes• President, Resilience Alliance• Ph.D. I/O Psychology• 25+ years in organizational change• Author Prosilience: Building Your Resilience for a
Turbulent World• Sailboat racer, musician, and massage therapist
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Key Outcomes/Objectives
1. Understand when and why you need resilience.2. Explore the building blocks of resilience. 3. Plan next steps to build your challenge-
readiness.4. Identify implications for organizational practice.
Agenda
• What is Resilience and Why Is It Important?• Challenge and Adversity• Building Blocks of Resilience• Implications for Practice
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What is Resilience?The ability to deal with high levels of challenge and disruption while maintaining high levels of effectiveness and well-beingü Dealing with high levels of
ambiguityü Adapting quickly and effectivelyü Thriving in adversityü “Bouncing back”ü Using challenges to grow
strongerü Increased tolerance for change
Why is Resilience Important?• The world is
unpredictable• Living a happy and
productive life requires dealing with change and overcoming challenges
Slacking Flourishing
Struggling Laboring
Flourishing
Being Productive
FeelingGood
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CHALLENGE AND ADVERSITY
ChallengeGap between current state and desired state
Physical, mental, emotional, and/or spiritual effort
Problem- or opportunity-based
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Challenge and Recovery
Challenge Begins
Challenge ResolvedEnergy
Spent
Examples of Challenge• Moving• Making a speech• Having a baby• Getting fired• Car accident• Running a 5K• Chronic illness
• Promotion• Aging parent• Flu• Bullying• Home invasion• Tornado• Other examples?
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Many Kinds of Challenges
Short-term Medium-term Long-term
Self-created Stuff happens Caused by another
Small impact Medium impact Large impact
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AdversityWhen do we define a challenge as adversity?§ Danger§ Threat§ LossThis affects how our brains operate.The experience of adversity makes challenges harder.
How Resilience Helps
• Takes more to disrupt
• Less energy spent
• More productive behavior
• Quicker recovery
Lower Resilience
Higher Resilience
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Impact of Multiple ChallengesThe combined energy demands of multiple challenges can exceed individual capacity.When people are overwhelmed, they become less effective and can begin to exhibit signs of overload.
Signs of Overload• Poor communication• Errors and accidents• Increased conflict• Ineffective teamwork• Apathy• Promoting negativity• Illness• Absenteeism• Turnover
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Micro-ChallengesImportant to quality of lifePredictor of how you respond to larger challengesLarge challenges are made of many micro-challengesA great place to practice!
BUILDING BLOCKS OF RESILIENCE
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Four Building Blocks of Resilience
Calming
Choosing Strategies
Solving Problems
Building Energy
1. Calming
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•Different from relaxing•A positive, alert emotional state•Acts on your brain and central nervous
system• Improves your ability to respond
effectively
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2. Choosing Strategies
• Best approach depends on the situation
• Usually applied in combination
• Any approach can be overused or misused
Reframe the Challenge
Change the Situation
Accept What Is
3. Solving Problems Positivity Confidence
ExperimentingStructure
ConnectionCreativityPriorities
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YOUR RESILIENCE MUSCLES
Resilience Characteristics = Problem-Solving Muscles• Everyone has them• Some are stronger than
others• Weaker muscles take more
energy to use• They can be developed• Regular practice is best• Develop through challenge
and recovery
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PositivityIdentify opportunities and hope in challenging situations.
ConfidenceBelieve you can use your capabilities to successfully deal with challenges.
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PrioritiesIdentify and pay attention to the most important things.
CreativityGenerate a range of possibilities and options.
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ConnectionBuild relationships with others and draw on them for support.
StructureCreate and apply effective systems, processes, and plans.
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ExperimentingTry new and different approaches.
Resilience CharacteristicsCharacteristic Helps You…Positivity See possibilities and hope in challenging situations
Confidence Engage your energy in approaching challenges
Priorities Direct your energy toward your most important goals
Creativity Generate a wide range of possibilities and ideas
Connection Draw on others for resources and support
Structure Apply organization and discipline to use energy efficiently
Experimenting Take action in the face of uncertainty and learn by doing
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4. Managing Energy
Physical Mental
Emotional Spiritual
üIt takes work to overcome challenges or adjust to situations that don’t fit our expectations
üWe use energy to do thisüWe have a finite supply of energyüWe can protect, build, and
replenish our energyüThe various forms of energy are
interconnected
© 2018 Resilience Alliance, all rights reserved
Keys to Physical Energy
• Rest• Breathing• Hydration• Nutrition• Movement
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Resilience: The Big Picture
Calming Yourself Strategies Resilience
Muscles Energy Outcomes
Challenges
Three Ways to Exercise
1. Select aspects to build; create a workout practice
2. Use everyday challenges to practice3. Seek out a “resilience gym”
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Building Habits
• R.E.D.G.• Arranging• Stacking• Tracking• Celebrating
IMPLICATIONS FOR PRACTICE
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Building Resilience in Organizations: Three Levels of Application
Individual
• Understand/ manage own responses to change
• Strengthen resilience muscles
• Build, protect, and replenish energy
Team
• Leverage individual resilience strengths for team performance
• Build team synergy
Organizational
• Develop a culture that supports resilience
• Prepare leaders to model and support resilience
• Build resilience into the vision, mission, and strategy
Examples: Individual and Team Resilience
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Posi tivity
Confidence
Priori ties
Creativity
Connection
Structure
Experim
enting
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Adopt a Daily Practice
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Treat Hassles as Exercise
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Find A Coach or Partner
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Find Your Own “Resilience Gym”
© Linda Hoopes
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Thank You!
Take the Session Survey.
We want to hear from you! Be sure to complete the session evaluation on the SAPPHIRE NOW and ASUG Annual Conference mobile app.
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Access the slides from 2019 ASUG Annual Conference here: http://info.asug.com/2019-ac-slides
Presentation Materials
Q&AFor questions after this session, contact me at [email protected]
Twitter: @linda_hoopes
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