1725Total

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90Australia & New Zealand

135BeNeLux

90Eastern EU

125Southern EU

345North America

155UK and Ireland

80Brazil

65Middle East

175Nordics

305Western EU

25Singapore

85China & Hong Kong

50Japan

Financial Services industry, including Capital Markets, Banking and Insurance 19%

15%Public Sector/Government

13%Telecommunications, Media and Entertainment

11%Consumer Products and Retail/Distribution and Logistics

8%High-tech, including hardware vendors+ Aerospace and Defence

8%Healthcare and Life Sciences

8%Automotive

7%Energy, Utilities, and Chemicals

6%Manufacturing

6%Transportation

C IOs 25%

IT Directors 20%

QA/Testing Manager 19%

VP Applications 17%

CMO/CDO 7%

CTO/Product Head 6%

VP Directorof R&D 6%

World QualityReport

2019-20 I ELEVENTH EDITION

About the Study

Interviews by region

Interviews by sectors

Interviews by job title

Contribution to business growth and outcomes rated most important QA priority by IT and business

Detect software defects before go-live5.87

1 2 3 4 5 6 70

Contribution to business growth and outcomes6.03

1 2 3 4 5 6 70

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