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CONTENTS

About Us

Message From Principal

Our Mission

Our Vision

Our Values and Culture

General Information

- School Location

- Our Services

- Service Guarantees

General Administrative Guidelines

- Course enrollment

- Payment Policy

- School Contacts

Course Information

- Entry Requirements

- Course Fees & Other (non-tuition) Fees

- Attendance Requirements

Student Support Services

Council for Private Education

Standard Student Contract

Fee Protection Scheme

Withdrawal/Transfer & Refund Policy & Procedures

Appeal Procedures for Assessment

Feedback/Grievance Policy

International Students - Student’s Pass Application

Student Responsibilities

Code of Ethics

Confidentiality Policy

About Us

The School Of Make-Up (“the School”) was founded by Peter

Angel Wanneck and Sally Yeo in 1999. Both Peter Angel and Sally

are accomplished make-up artists and dedicated fashion/beauty

experts. Their eagerness to share their extensive knowledge in their

respective fields was a major reason for the School’s establishment.

In January 2010 the School was incorporated as The School Of

Make-up Pte Ltd.

We pride ourselves in providing quality education and training, and

look forward to having you with us.

This handbook serves as a guide for all students. While all efforts has been taken to ensure

that the information provided is correct as at time of printing, the contents of this

handbook maybe subject to change.

Student Handbook 1 Student Handbook Version 4.2

Principal’s Message

Welcome to The School of Make-up.

Thank you for choosing to further your education and training with us.

Our courses have been carefully designed to equip you with the skills and

expertise to meet the demands of the market. We also encourage self-

expression and creativity so that you may create your own professional

niche.

In addition to technical skills and knowledge, we also strive to cultivate

your entrepreneurial qualities and provide you with insights on the beauty

industry. Our wish is for you to be the best you can be in your chosen

careers.

I am confident you will find your time with us worthwhile, and wish you

success and fulfillment in your endeavors.

Peter Angel Wanneck

Principal

The School Of Make-up

Our Mission

To produce professionally trained and knowledge-equipped make-up, hair

and nail beauty professionals in order to participate successfully in the

high echelons of the beauty services industry.

Our Vision

To be the best make-up and nail training institute in Asia, as well as

trendsetters in the beauty services industry in terms of creativity,

professionalism and quality standards.

Our Values and Culture

The School Of Make-up believes in base values which positively impact

our social responsibilities. These culture building blocks are defined as

follows:

T Technical-competence

S Self-confidence

M Motivation and Mutual Trust

U Uniqueness

The School Of Make-up embraces a culture which encompasses core

values such as technical-competence as well as self-confidence. The

resulting professional realm is enhanced by a multi-faceted approach built

on teamwork, professional integrity and respect.

Student Handbook 2 Student Handbook 3

General Information

School Location

Our school is centrally located on Orchard Road, within 7 minutes walk

from Orchard MRT Station.

Address : Delfi Orchard #03-01/28/29 402 Orchard Road

Singapore 238876

Telephone : 65-6737 0208 (2 Lines)

Facsimile : 65-6734 0208

E-mail : [email protected]

Website : www.theschoolofmakeup.com

Our Services

To provide professional and personal make-up, nail and hairstyling

courses according to prevailing industry quality standards.

Service Guarantees

The School Of Make-up guarantees conformance of courses to existing

syllabus and guidelines.

General Administrative Guidelines

Course enrollment

Students are to enroll personally at The School Of Make-up. Application

fee (non-refundable) applies. Registration made by third party is

acceptable only if the student is not in Singapore.

Documents required for enrollment:

1. Original NRIC or Employment Pass (for non-Singaporean/PR)

2. Original Highest Educational Certificate

Payment Policy

All payments can be made in cash, NETS or cheque made payable to “The

School Of Make-up Pte Ltd”.

Students making payment in installments are reminded to make payment

by the stipulated due dates as in Schedule 2 of the Standard PEI-Student

Contract. Otherwise, late payment penalty of 2% of the amount

outstanding may be imposed upon expiry of seven (7) days grace period.

Official receipts issued must be retained by students for official purposes

or to substantiate payment status.


mailto:[email protected]

School Contacts

Students may approach any of our staff for any needs in person, via

telephone, snail mail or by electronic mail.

Address : 402 Orchard Road #03-01/28/29

Delfi Orchard, Singapore 238876

Telephone : 65-6737 0208 (2 Lines)

Facsimile : 65-6734 0208

E-mail : [email protected]

The school's operating hours are:

Mondays to Fridays : 10:00 am to 9:30 pm

Saturdays : 10:00 am to 5:00 pm

We are closed on Sundays and public holidays.

Course Information

Entry Requirements

Entry to our courses is subject to students having met the necessary entry

requirements. The School Of Make-up reserves the right to determine the

acceptability of equivalent qualifications. The School Of Make-Up will

assess and match the educational needs and proficiency of prospective

students.

Course Fees & Other Non-tuition Fees

Course fees stated in all communication materials include syllabus notes,

where applicable. Course fees exclude application fee, examination fees,

course fee protection insurance, medical insurance and working products

and tools which are variable for different programs.

Application fee (non-refundable)………………………….... $100

Industry Wide Course fee protection (IWC) insurance premium… $ 20

Examination fees for the various programs are as listed:

Certificate in Professional Make-up

(awarded by The School Of Make-up)…………......……….... $ 80

Diploma in Professional Make-up

(awarded by The School Of Make-up) ……………………..... $150

Diploma in Advanced Bridal Make-up & Hairstyling

(awarded by The School Of Make-up) ……………................. $150

Diploma in Fashion, Theatre and Media Make-up

(awarded by International Therapy Examination

Council, UK) ………………………………………………..... $350

Certificate of Proficiency in Basic Manicure & Pedicure

(awarded by The School Of Make-up)…………......…............ $ 80

Diploma in Nail Art & Technology

(awarded by The School Of Make-up) ……………………..... $150

Certificate in Manicure & Pedicure

(awarded by International Therapy Examination

Council, UK)………………………………….…………….... $250

Diploma in Nail Technology (awarded by International

Therapy Examination Council, UK) ……………………........ $350

Diploma in Nail Art Level 2 (awarded by International

Therapy Examination Council, UK) ………………............... $250

Diploma in Nail Art Level 3 (awarded by International

Therapy Examination Council, UK) ………………………..... $250


Admin fee (course transfer/deferment) ……………… $ 50

Exam re-booking fee (exam deferment) ……………… $ 20

Re-exam fee (Theory – in-house) …………………… $ 40

Re-exam fee (Theory - ITEC 1 unit) ………………. $ 55

Re-exam fee (Theory - ITEC 2 units)………………. $ 70

Re-exam fee (Theory - ITEC 3 units) ………………. $ 85

Re-exam fee (Practical - in-house) ………………... $ 80

Re-exam fee (Practical - ITEC) ……………………... $100

Exam appeal fee (Practical or Theory)……………….. $ 50

Marking of re-submitted project (in-house) ………… $ 30

Marking of re-submitted project (ITEC) ……………… $ 40

(Student to bear the postage cost to ITEC)

Alumni membership fee ………………………………. $ 40

Replacement of student alumni card ………………… $ 20

Replacement of certificate:

Certificate awarded by The School Of Make-up ………… $ 20

Replacement of certificate:

Certificate awarded by ITEC …………………………….. $ 90

Attendance Requirements

Students must achieve minimum 75% attendance to sit for examination.

For Student’s Pass holders, minimum 90% attendance is required. Only

medical certificates can be accepted as proof for absenteeism. Any other

documents will be considered on a case-by-case basis with full

justification and be acceptable at the discretion of the school or ICA (for

Student’s Pass holders).

Student Support Services

The school provides a variety of student support services to meet the needs

of their students. These include:

Orientation

Students will be taken through a course overview on commencement day.

As part of the orientation, students will be walked through the premises

and will be familiarized with general facilities such as the water dispenser,

washrooms, carpark etc.

Provision of Practise Environment

The school welcomes students to make use of available classroom(s) for

additional practice on their own time outside their curriculum hours at no

charge.

Market Employment Information

Employment opportunities are made available to students and graduates on

the school’s bulletin where available. Contacts may also be made on

student’s behalf upon request.

Information on Public Transport System

A varied range of public transport alternatives are available. This includes

the Mass Rapid Transit (MRT) system, Light Rail Transit (LRT) system,

buses and taxis.


For details on the different modes of transport, please visit the Land

Transport Authority official website (http://www.lta.gov.sg).

The School Of Make-up reserves the right to discipline students who

violate the required behavior code practised by The School Of Make-up.

Council for Private Education

The School of Make-up is registered with the Council for Private

Education (CPE) as a Private Education Institution under the provisions

and regulations of the Private Education Act 2009 in Singapore.

Standard PEI-Student Contract

All prospective students are required to enter into a Standard PEI-Student

Contract with The School Of Make-up. The Standard PEI-Student

Contract lists all Student-School related issues and serves as a basic

document describing the relationship between the student and The School

Of Make-up.

Industry Wide Course Fee Insurance Protection Scheme

The School of Make-up has in place an Industry Wide Course Fee

Protection Scheme by way of an insurance facility with Lonpac Insurance

Bhd.

The purpose of this scheme is to protect the unconsumed course fees paid

by students in the event that a PEI is unable to continue operating due to

insolvency and/or regulatory closure.

A copy of the master insurance policy is available at

www.theschoolofmakeup.com.

The master insurance policy sets out among other things, the events under

which Lonpac Insurance Bhd shall indemnify the Students for Fees paid to

The School of Make-up.

Withdrawal/Transfer & Refund Policy & Procedures

Transfer / Withdrawal Policy

The school allows students to transfer from one course to another within

the school with payment of a transfer fee. Purchase of course fee

protection insurance for the new course has to be made. Any credit, if

available may be transferred and apportioned to the new course fee, in

accordance with the fee refund policy.

The school will treat this as a withdrawal from the original course (refund

policy will apply) and a re-enrolment with the school into second course.

The school may at its discretion give the re-enrolled student a discount on

the fee for the second course. The discount may be up to the un-used

portion of the original course fee.

A transfer to another school is regarded as a withdrawal from the school.

Withdrawal For Cause:

The student shall be entitled to immediately withdraw from the course by

giving written notice to The School Of Make-up Pte Ltd of his/her

intention to do so under the following circumstances:

(i) The School Of Make-up fails, for any reason, to commence the

course on the commencement date;

(ii) The School Of Make-up fails, for any reason, to complete the course

by the completion date;

(iii) The School Of Make-up terminates the course for any reason prior

to the completion of the course; or

(iv) The School Of Make-up is in material breach of its obligations

under the Standard Student Contract.


Refund Policy For Withdrawal For Cause:

The School Of Make-up shall, as soon as practicable after receiving the

student’s notice of withdrawal, and in any event no more than seven (7)

days after receiving such notice refund to the student:

(i) the entire amount of the course fees and deposit paid; and

(ii) other non-tuition fees paid (not including payment made for

purchase of products and tools).

Withdrawal Without Cause And Refund Policy:

Where the student withdraws from the course for any reason other than for

cause, The School Of Make-up shall, as soon as practicable after receiving

the student’s notice of withdrawal, and in any event no more than seven

(7) days after receiving such notice refund to the student the following

sums (less any applicable administrative and material charges properly

paid/payable):

% of Aggregate

Amount of the Course

Fees Paid

If Student's written notice of withdrawal is received

100 More than 30 calendar days before the Commencement Date

90 Before, but not more than 30 calendar days before the

Commencement Date

80 Before, but not more than 15 calendar days before the

Commencement Date

70 After, but not more than 7 calendar days after the

Commencement Date

50 More than 7 calendar days after the Commencement Date, but

not more than 14 calendar days after the Commencement Date

0 More than 14 days after the Commencement Date

Cooling-Off Period

The School of Make-up shall provide the student with a cooling-off period

of seven (7) working days after signing the Standard PEI-Student Contract.

Within these 7 days and regardless whether the course commencement

date has passed, the student can submit written notice of withdrawal to The

School of Make-up and receive the maximum refund amount stipulated by

The School of Make-Up under Withdrawal Without Cause And Refund

Policy (less any course fees consumed by the student if the withdrawal

date is later than the course commencement date and the student has

started the course).

Transfer / Withdrawal Procedures

The school’s procedure for student transfer to another course within the

school is as follows:

a. When the student gives written notice of his intention to transfer

course, the Admin Manager will

o check that the student satisfies the Entry

Requirements/Pre-requisite of the requested course

o discuss with student the reasons for his transfer request

and explain to the student the implications for his student

pass, etc. The school must cancel the current student pass

and apply for a new student pass for the new course.

Students shall not hold the school liable should the

student’s pass application not be approved by the

Singapore ICA.

o inform the student on conditions of 7-day cooling-off

period and transfer fee payable.

o inform the student that other processing fees are payable

upon application of the new student’s pass.

o inform the student on conditions of the Refund Policy.


If the student maintains his intention to transfer to the new course the case

will be processed.

b. Admin Manager attends to or oversees the various transfer matters

including

o issuance of a letter to student effecting the transfer

o cancellation of the existing student pass and application

for a new pass

o termination of the existing contract and signing of the new

contract

o transferring the student’s account to the new course

(unused fee, amount to top up, etc. subject to conditions of

the Refund Policy.)

c. Local students will be notified of the outcome within three (3)

working days from the receipt of the transfer request. A formal

letter will be issued to reject/effect the transfer application.

d. Student’s Pass holders who wish to apply for a new Student’s Pass

in order to take up a different course are to submit an application

for the transfer of course of study to ICA at least 4 weeks before

the course begins. In general, ICA takes about three (3) working

days to process an application to transfer course upon receipt of a

duly completed application by ICA (excluding the day of

submission and collection). Some applications may require a

longer time to process.

The school’s procedure for withdrawal is as follows:

a. When the student gives written notice of his intention to withdraw,

the Admin Manager will talk to the student to understand his

reason for withdrawal.

b. If student does not change his intention, the Principal will

interview the student to understand his situation and to administer

the end course survey (if necessary)

c. Principal then passes the case to the Admin Manager with

instructions, if any, for processing.

d. The Admin Manager, working with other staff, attends to the

various withdrawal matters including:

o issuance of letter to student effecting the withdrawal

o cancellation of the student pass

o termination of the contract

o refunding the student (refund policy applies)

o issuing of attendance record, if applicable

Fee Refund Procedure

Please refer to Annex I for the fee refund procedure for student-initiated

withdrawal applications.

Deferment

A request for deferment will be considered on a case-by-case basis and has

to be substantiated with a valid reason. Upon approval of such request,

new purchase of course fee protection insurance has to be made to cover

the additional course duration. Maximum number of deferments shall be

limited to 2, with a maximum deferment period of 6 months,

notwithstanding extraordinary circumstances.

Appeal Procedures for Assessment

Students who have not passed their examination may submit an appeal for

review of results using FRM-009 Results Appeal Form (Annex II) which

may be obtained from the school, through the trainer stating their reasons

within 30 working days of release of their examination results.. The appeal

procedure should be used for any disagreement regarding The School Of

Make-up assessment decisions for theory, practical and project.


Feedback/Grievance Management and Policy

The School Of Make-up strives to resolve all student feedback, complaints

and grievances within 21 working days. For Feedback/Grievance

Resolution and Procedure, see Annex III – V.

International Students

Student’s Pass Application

International students wishing to participate in courses offered by The

School of Make-up are required to apply for a Student’s Pass with the

Immigration & Checkpoints Authority of Singapore (www.ica.gov.sg).

The School of Make-up will assist students in their application for a

Student's Pass. The Student’s Pass is not transferable and will expire upon

the student ceasing to be a student with The School of Make-up. Please

refer to Annex V for the application procedure.

A student withdrawing from a course at The School of Make-up to enroll

in another institution shall have his/her student’s pass cancelled.

Please refer to the Standard PEI-Student Contract for further details.

Students Responsibilities

Students are required to observe at all times the rules and regulations of

The School Of Make-up.

Code Of Ethics

The School Of Make-up believes firmly in a Code of Ethics. Details of our

Code of Ethics can be found in Annex VII.

Confidentiality Policy

The School Of Make-up treats all student data as confidential. Student

particulars are used only for administrative and/or educational purposes.


Student submits letter stating reason

for withdrawal from course and

request for refund of course fee

Refund request

denied. A letter will

be issued to student.

Refund amount computed. Student

acknowledges and accepts refund

amount due (form FRM-026

Withdrawal/Refund Acceptance).

Refund request submitted to Principal

for approval

Refund by cheque to student. Student

acknowledges receipt on payment

voucher

Eligible for refund

Cancellation of medical insurance

(where applicable)

Annex I

Fee Refund Procedure (student-initiated)

Not eligible for refund

Annex II

Results Appeal Form

Name of student

Course

Intake

Contact no

Email

Part of Assessment

being appealed (circle) Theory / Practical / Project / Performance / Others

Reason(s) to review

exam results

For Office Use Only

Date received

Payment received Yes (receipt no. ) / No

Trainer / Marker

Response from trainer /

marker on merit of

appeal

Date of meeting of

Exam Board

Decision of Exam Board

Re-test (if any)

FRM-009 Page 1 Version 1.0

Annex III

COMPLAINT RESOLUTION PROCEDURE

The School Of Make-up believes in fair resolution of disputes involving students.

If a student wishes to make a complaint relating to any matter concerning The School of Make-up, he or she

may approach the Principal or any senior staff member and lodge the complaint.

The student will thereafter be granted a private meeting with the Principal to discuss the issue.

During the meeting a Feedback/Complaint Form will be submitted showing all relevant details i.e. name of

student, nature of complaint etc. An acknowledgement to the feedback/complaint will be given within 3

working days. Anonymous complaints will not be entertained.

The matter will then be discussed internally and the student will be privately informed of the status of the

complaint investigation and outcome of the investigation as well as the remedial action taken by The School

of Make-up within 21 working days of complaint lodging.

If the student finds the outcome and remedial action satisfactory, he/she will be asked to sign off on the

Feedback/Complaint Form thereby acknowledging settlement of the dispute. The complaint is then considered

resolved.

Should against all expectations The School of Make-up be unable to resolve the complaint with the student,

the matter will then be referred to the Singapore Mediation Centre or Singapore Institute of Arbitrators for

further determination.

Student submits

grievance in writing

Agreed action (if any)

taken. Grievance filed

for record.

Principal looks into grievance

Offers

Solution

Grievance

Justified?

Offers Explanation

Accepted

by Student?

Parties to refer matter

to the Singapore

Mediation Centre or

Singapore Institute of

Arbitrators

Grievance Procedure

No

No

Yes

Yes

Annex IV

Annex V

FEEDBACK / COMPLAINT FORM

Name of Student submitting form: ………………....................………………………………...……….…..

Submission Date: ………………………..

Was staff involved? (Yes / No)

Nature of complaint: …………………………………………..………………………………………...….

……………………………………………………………………………………………………………….

……………………………………………………………………………………………………………..…

………………………………………………………………………………………………………………..

…………………………………………………………………………………………………………….….

…………………………………………………………………………………………………………….….

…………………………………………………………………………………………………………….….

……………………………………………………………………………………………………………..…

Principal’s Acknowledgement: ………………………………..………….…. Date: ……………...……...

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Discussed with: (Management Team / Staff)

Date: ……………………….

Resolution offered by The School Of Make-up: .............…………………………..……………..…………

…………………………………………………………………………………………….………….………

………………………………………………………………………………………………………………..

……………………………………………………………………………………………………….……….

…………………………………………………………………………………………….………….………

…………………………………………………………………………………………….………….………

Acknowledged and accepted by Student as final settlement: (Yes / No)

Agreed action taken (if any): ……………………………………………………………………………..…

…………………………………………………………………………………………………….…..…...…

…………………………………………………………………………………………….………….………

…………………………………………………………………………………………………….…..…...…

Signature of Student: …................….…………………………… Date: …....……….……....

Forwarded to SMC for mediation: (Yes / No) Date: ......………….…..….

Principal’s signature: ………………………………………… Date: …………………….

FRM-024 Feedback/Complaint Version 1.0

Annex VI

CODE OF ETHICS

I. The School of Make-up provides the highest level of service to all students through

appropriate and usefully organized resources; equitable service policies and accurate,

unbiased, and courteous responses to all requests.

II. We uphold the principles of intellectual freedom.

III. We protect each student’s right to privacy and confidentiality with respect to information

sought or received.

IV. We recognize and respect intellectual property rights.

V. We believe in consumer’s rights and do not engage in pressure selling or attempt to mislead

students in any way.

VI. We treat co-workers and other colleagues with respect, fairness and good faith, and advocate

conditions of employment that safeguard the rights and welfare of all employees of our

institution.

VII. We distinguish between our personal convictions and professional duties and do not allow

our personal beliefs to interfere with fair representation of the aims of our institution.

VIII. We strive for excellence in the profession by maintaining and enhancing our own knowledge

and skills, by encouraging the professional development of co-workers, and by fostering the

aspirations of potential members of the profession.