absence bot for absence · the cognitive services date recognition: english only not easy to find...
TRANSCRIPT
BASEL BERN BRUGG DÜSSELDORF FRANKFURT A.M. FREIBURG I.BR. GENF
HAMBURG KOPENHAGEN LAUSANNE MÜNCHEN STUTTGART WIEN ZÜRICH
An intelligent bot based on Microsoft Cognitive Services
SGAICO Roundtable | 23.05.2017
Ralph Bütikofer
Absence Bot for absence.io
@Trivadis
Absence bot for absence.io @ SGAICO Roundtable2 26.05.2017
Introduction
Introduction
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Trivadis AG
Swiss IT Solutions since 1995
Headquater in Glattbrugg---
+ 600 Employees
CH / DE / AT / DK
14 Locations
5 MCHF R&D
Ralph Bütikofer
Business Development &
Innovation Manager
BI, Big Data & Data Science---
Trivadis since 2011
IT since 1998
Age: 40
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What we’ve done before
What we’ve done before
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ServiceDesk Bot Language Understanding
Intelligence Service
What we’ve done before
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ServiceDeskUsers Needs
Doc Search
Order new Hardware
Hardware Failure
Order new Software
VPN Issues
Windows / Office Issues
Software Order
Hardware Order
Travel Booking
Training Booking
DMS
Intranet
SharePoint Apps
Old but still active DMS…
Processes Systems
ServiceDesk
Bot
What we’ve done before
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Bot Framework
Text Analytics
LUIS
Sentiment
Score
Intent &
Entity
Or others…:
Channel(s)
AzureUser
Timestamp
Topic (Intent)
Subtopic (Entity)
Question
Answer
Sentiment Score
Question
Answer
Learn LUIS
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Use Case
absence.io
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absence.io
Founded in Munich, Germany in December 2014
Currently more than 25k users and growing
Apps available as Web GUI as well as for Android and iOS
Integrations available for
– Slack
– Jira
– Office 365 and SharePoint
API available for external integration
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absence.io
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Users Channels
Web GUI
Tablet
Smartphone
Absence.io Approval Administration
Added value for absence.io with absence bot
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Users Channels
Web GUI
Tablet
Smartphone
Absence.io Approval Administration
Absence botNew channels New channels
Added value for absence.io with absence bot
Show all absences
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Added value for absence.io with absence bot
Show all present employees
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Added value for absence.io with absence bot
Asking for someone’s absences
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Added value for absence.io with absence bot
Create new absence
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Added value for absence.io with absence bot
Create new absence
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Added value for absence.io with absence bot
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Lessons Learned & Future
Lessons Learned & Future
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Lessons Learned
Channel «Skype for Business»: only availablewithin Office 365, not yet on premise
Deposit of absence.io credentials not yet solved
– Email address not handeld ( Microsoft)
– Azure Key Vault (?)
Presentation of tables, buttons etc. not yet properlysupported in «Skype for Bussiness»
German language is not yet available for some ofthe Cognitive Services
Date recognition: English only
Not easy to find common problems because of thenovetty of the Bot Framework and the CognitiveServices (Tools, API’s, etc.)
Future
Prototype work together with absence.io ongoing tobring added value for users soon.
Fast evolution of different Cognitive Services bymany providers (Bots are still not that common bynow but will be more and more in the near future)
More channels will be connected to the Bot Framework API One app for cross platformcommunication will be possible soon
The more users are working with the bots the moreintelligent the services become (Self learning)
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Q & A
BASEL BERN BRUGG DÜSSELDORF FRANKFURT A.M. FREIBURG I.BR. GENF
HAMBURG KOPENHAGEN LAUSANNE MÜNCHEN STUTTGART WIEN ZÜRICH
An intelligent bot based on Microsoft Cognitive Services
Ralph Bütikofer
+41-58-459 50 15
Absence Bot for absence.io
@Trivadis