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Pre-visit Follow up The Orthopedic Operation Out Patients By

Telephone Call

for Reduction Time waste of Operation Room

Peace Happiness

Humanized Hospital, Mankind Society Province

Abstract

Background : The orthopedic Out Patients who came to utilized minor

operation which the Operation Room at Humanized Hospital, Mankind

Society Province have made an appointment in advanced . The Out-Patients

Who broke an appointment would be effected in managing the Operation

Room to substitute the major operation . The researcher was interested in this

phenomenon : Research question : What was the problems of minor operation

orthopedic Out-Patients who came to utilized the services ofHumanizedHospital, Mankind Society Province. Why they broke the appointment which

they have made with the hospital? And how to communicate with minor

operation orthopedic Out-Patients who have made the appointment in advance

two days and thirty minutes before the operation started.

Objective : To study the problems and causes why minor operation orthopedic

Out-patients broke the Appointment, and rate of time waste of the operation

room

Research Design : This is a survey research as a Routine to Research/R2R + 2D

Location : Humanized Hospital, Mankind Society Province,

Thailand

Methods : Population were the minor operation orthopedic Out-Patients

Who broke the appointment in six months during November 2552 to April

2553. The instruments were the interview schedule and OPD (Out-Patient -

Department ) cards which the researcher have been made for data collections.

Descriptive statistics percentage were used for data analysis to describe the

characteristic of the population .

Results of the Study : The problems of the minor operation orthopedic Out-Patients ofHumanized Hospital, Mankind Society Province: Majority were

female (83.3% n=5),minority were male (16.7% n=1). Age duration 30-61 years

old were working period. The residents of the minor operation orthopedic Out-

Patients located in Muang district and other districts around Muang district.

Majority of their profession were workers such as : shop sellers and musicians.

Major case of the operation was carpal tunnel syndrome. Majority causes why

they broke the appointment was the sickness getting better. If we did not use

telephone call six cases we would wasted time 3.6 % . The telephone call in

advance Two days and thirty minutes could reduced 3.6% for waiting time

waste of orthopedic minor operation Out-Patients.

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Conclusion and recommendation : Follow up the orthopedic minor operation

Out-Patients by visiting the patients in advance thirty minutes could reduced,

the problem of broken the appointment who sickness were getting better. And

the Operation Room would not wasted time for waiting orthopedic minor

operation Out Patients.

Key words: Problems, Out-Patients, Orthopedic minor operation, Trigger finger,

De Querv ain, Mass extremity, Carpal tunnel syndrome .