30 Special Stories

Putting our customers in front and center

“One way of embedding customer–centricity among employees is to make a conscious and constant effort to remind the teams we work with that we don’t just deliver as per contract. We differentiate ourselves by how we deliver the work. We deliver with care.”

At Accenture, we place our clients’ needs at the center of everything we do. Our customer-centric strategy drives our differentiation, and has helped us achieve and sustain market leadership for the past 30 years. Both Ryan Ricardo and Aristotle “Aris” Co know the importance of delivering with care, and instill this concept into the teams they lead and the work they do.

Ryan led the Change Management initiative for the country’s media giant in its journey to open a new telecommunications business. He and his team sat down with the key client groups to revisit and refresh the vision, mission and core values of the media conglomerate, to ensure that the organizational, structural and personnel changes are aligned accordingly.

“We viewed their contribution as an integral part of building and growing the company’s business,” he said. “This way, they do not just learn about the system functionalities we have built for them—more importantly, they also learn about the unique way in which their business functions and how integral their respective roles are, in making the entire organization successful in fulfilling its goals.”

Aristotle Co is an Industry Solution & Services Senior Manager at Accenture in the Philippines. He has been working with Accenture for two years and eight months now, and is currently responsible for sales and delivery for Communications, Media and Technology (CMT).

Ryan Ricardo is also an Industry Solution & Services Senior Manager for sales and delivery for CMT. Besides running, he also enjoys singing and eating healthy food.

In his recent project with a local media client, Aris took the extra mile in simplifying the complexities they encountered while making sure that all expectations were addressed and delivered based on the client’s specifications and requirements. “It is this mindset and attitude that elevated us from the other partners the client has worked with in the past,” he said.

Both Ryan and Aris make it a point to always embed this customer-centric approach among their colleagues. They always remind their teams to place themselves in their clients’ “shoes” when delivering cost-efficient, high-quality work.

Another important factor is keeping team members constantly engaged through recognition programs, brownbag sessions and offsite weekend activities. It is a great way to recharge and relax and keep the fire in the belly, so to speak.

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