Accenture and SAPMoving Forward with High-Performing Enterprise Solutions

Watch and hear how Accenture has teamed witha number of organizations to help them on theirjourney to high performance.

Accenture SAP Client TestimonialVideo

Akzo Nobel Polymer Chemicals AstraZeneca BC HydroBG GroupCanada Post Corporation CAPUFECelanese Deka Bank Defense Logistics Agency DiageoDongbu Steel Dow Chemical Company Dyno Nobel Electricite de France

EMI Music EricssonGeneralitat de Catalunya GestampHalliburton HVB GroupIPR Pharmaceuticals KBC Bank & Insurance Group Large Energy CompanyLEGO Company Messer Group NASANokia NOVA Chemicals

Delivering High Performance to Our ClientsHigh-performance businesses and governments around the world consistently outperform theirpeers. We find they see themselves not as being at an end point, but instead as being on a journey.The following pages present 42 examples of how Accenture is helping our clients use SAP solutionson their paths to high performance. For more client examples, go to www.accenture.com/sap.

Oriental Brewery Co., Ltd.Queensland Alumina Limited REFERRoche RWE Sadia ShellSiam Cement Group P.L.C.Standard Bank of South Africa State of Hessen Sumitomo Chemical Co., Ltd.VELUX A/SWm. Wrigley Jr. CompanyWoodside Energy Limited

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From Our Chief Executive Officer

William D. Green Chief Executive OfficerAccenture

At Accenture, we are committed to collaborating with our clients to help thembecome high-performance businesses—and achieve valuable business outcomes.A key part of this strategy is teamingwith SAP.

Accenture and SAP have worked togetherfor more than 30 years—this is truly anenduring relationship built on cooperationand partnership. Our focus is on developingthe right enterprise solutions to meet theunique needs and challenges of ourclients. Each year, Accenture makes significant investments in developing afull spectrum of SAP capabilities, and our13,000 SAP-skilled professionals havedeep expertise across a wide range ofindustry and functional offerings. We alsohave more than 40 delivery centersworldwide that provide SAP technologyand outsourcing services.

There is no doubt that Accenture and SAPhave built a powerful force in the marketplace. Our work together is boldand innovative—and far reaching. In fact,

we have delivered more than 1,600 SAPprojects for the world’s leading companiesand governments. We have won more SAPPinnacle Awards than any other serviceintegrator, demonstrating Accenture’sposition as a leading provider of SAPsolutions and services.

Clearly our alliance with SAP is a top priority for Accenture. Henning Kagermannand I meet regularly to ensure we continually strengthen the alliance andkeep our offerings relevant to our clients.We see great opportunity ahead partnering together to help our clientsachieve high performance.

Sincerely,

William D. GreenChief Executive OfficerAccenture

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From the SAP AG Chief Executive Officer

Henning KagermannChairman and Chief Executive OfficerSAP AG

At SAP, we understand how important itis to deliver and support integrated end-to-end solutions—solutions that, over ourhistory, continue to provide unparalleledvalue to our customers.

SAP and Accenture have built an enduringpartnership that is focused on customersatisfaction. Accenture’s deep industryexperience, service-offering expertise, globalreach and its reputation as a trusted advisorare among the strengths distinguishingAccenture in the marketplace.

SAP and Accenture are a flexible team towork with as a customer. As two companies, we are complementary in oursolution offerings and we are closelyaligned on a number of initiatives we bringto the market—including financial services,customer relationship management andSAP NetWeaver. These innovative offerings

enable our customers to run their businesses more efficiently and gain acompetitive edge.

In summary, SAP and Accenture are trustedpartners committed to helping ourcustomers achieve unprecedented valueand performance through their SAP solution investments.

Sincerely,

Henning KagermannChairman and Chief Executive OfficerSAP AG

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Our Journey Together

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Strong partnership The strategic alliance between Accentureand SAP is a powerful force in the marketplace. The alliance combines thecapabilities of two market leaders to helpour clients manage their enterprises toachieve high performance.

The alliance builds on Accenture’s deepindustry skills, business and technologyacumen, strong delivery capabilities, andSAP’s leading-edge technologies.

Enduring client relationshipsAccenture provides the full spectrum ofconsulting, technology and outsourcingservices to our SAP clients. We havedelivered more than 1,600 SAP projectsfor the world’s leading companies andgovernment organizations.

Accenture's clients span the full range ofindustries and we work with organizationsof all sizes. Accenture is a trusted partner,committed to helping our clients transformtheir performance and achieve the greatestreturn from their SAP investments.

Best peopleand skillsAccenture people are some of the mostcreative, forward-thinking people in thebusiness world. Accenture is recognizedfor bringing teams of deeply experiencedand seasoned SAP-skilled professionalswho can make a level of contributionabove and beyond the already considerable challenges of a highly complex technology project.

We have 13,000 SAP-skilled professionalswho intersect at the vertical, functionaland product levels—tapping into all relevant Accenture capabilities—drivinghigh-value business solutions.

The Accenture and SAP partnership is very important,and when I speak to clients who have experienced thispartnership, they can sense trust between the twocompanies. If you have trust, you also have very effective communication, and clients benefit from that.

Marianne HedinIDC

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Accenture has globalreach and that is especially important forEMI Music. We operate ina number of territoriesaround the world—Japan,continental Europe, U.K.,as well as North America—and they have expertisethat we need in all ofthese regions.

Jeremy Vincent EMI Music

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OutsourcingservicesFor more than 15 years, Accenture hashelped organizations worldwide developinnovative outsourcing solutions to drivehigh performance and to address theirmost critical business imperatives.Accenture offers the full spectrum ofoutsourcing services including BusinessProcess Outsourcing, ApplicationOutsourcing and InfrastructureOutsourcing.

Business Process OutsourcingAccenture and SAP are providing BusinessProcess Outsourcing (BPO) services tohelp our clients achieve optimal performance in critical enterpriseprocesses at reduced costs. Together, wehave developed BPO solutions and servicesfor SAP in areas such as financial servicesand enterprise learning.

Application OutsourcingOrganizations from all industries andregions of the world are turning toAccenture to help them achieve highperformance by designing, developingand/or maintaining their SAP applications—from finance and accounting throughsupply chain, human resources and customer service. Accenture ApplicationOutsourcing services for SAP can helporganizations increase productivity, reducetotal cost of ownership, and improveservice execution and reliability.

Infrastructure OutsourcingAccenture Infrastructure Outsourcingenables companies to transform business-critical applications and processes andachieve high performance. Accenture helpsour clients outsource an end-to-end setof IT infrastructure services—from transport access, to application hostingand operations, to local and remotetechnology support.

Global deliverycapabilityThe Accenture Strategic Delivery Model isour process of industrializing the deliveryof technology and outsourcing solutions.It includes a global network of deliverycenters; multidisciplinary teams; andstandard methodologies, tools and architectures that greatly enhance productivity, as well as ensure discipline,reliability and risk reduction.

Accenture’s global network of integrateddelivery centers offers a complete rangeof SAP technology and outsourcing solutions, and gives our clients world-wide access to a highly-skilled and multidisciplined workforce blended tomeet specific client requirements. We areable to blend talent from local and remotelocations to provide our clients with thebest of both worlds: service close to home,wherever they are located, flexible follow-the-sun collaboration for large-scalesupport, and innovative SAP solutionsdelivered at superior speed and quality.

Comprehensivedelivery methodsAccenture Delivery Methods for SAP definewhat work needs to be done and how itcan best be accomplished. Our methodsjumpstart projects by eliminating the needto define a method for each new project.The delivery methods are comprehensive,covering critical areas that positivelyimpact solutions delivery.

Accenture Delivery Methods for SAP helpour professionals around the world to workcollaboratively by allowing them to use auniversal language that minimizes culturaldifferences. Standard transition pointsand guidelines for planning and managingdistributed work smooth hand-offsbetween locations and teams. Globalteams are able to overcome the challengesof time, distance and language to delivera reliable solution built upon Accenture’sdeep skills and knowledge capital at anoptimal cost.

Deep networkof alliancesAccenture excels at working with anextensive alliance partner ecosystem. Wehelp our clients extend their enterprisesolutions through a powerful network ofalliance relationships with technologycompanies whose offerings complementour own. We have actively built andmanaged alliance relationships to provideclients with sourcing choices, speed tomarket opportunities, preferred pricing andaccess to the best specialized technology.

Accenture has a strategic alliance withMicrosoft and Avanade. Accenture’sindustry acumen and Avanade’s deepexpertise in Microsoft technologies offersorganizations technology options to raisethe performance of their SAP applications.Accenture, Avanade and Microsoft deliverenterprise solutions that are flexible and scalable to help clients lower thetotal cost of ownership and create operational efficiencies.

Accenture has a long-standing alliancewith Hewlett-Packard—a leading globalprovider of computing and imaging solutions and services. Hewlett-Packardsupports Accenture’s SAP initiativesincluding SAP NetWeaver, radio frequency identification, chemicals,financial services and cross application(xApp) development. The alliance enablesus to deliver innovative solutions to ourclients around the world on an industryleading platform.

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Innovativecross-industrysolutionsAccenture and SAP are collaborating ona number of innovative cross-industrysolutions to help our clients get the mostout of their SAP investments. KeyAccenture cross-industry solutions onSAP include:

Accenture LearningAccenture Learning is one of the largestand most forward-thinking serviceproviders of learning, delivering morethan 14 million hours of training to morethan one million people globally each year.Accenture Learning and SAP are teamingto deliver the first true enterprise learningsolution. The solution is scalable and helpsreduce employee time to competency andraise performance, all at a typical savingsof 20 percent.

Business IntelligenceAccenture has developed innovative business intelligence solutions that bringtogether business processes and SAPtechnology to retrieve, use and shareinformation for better decision making.These solutions are instrumental in supporting competitive organizationalinitiatives such as corporate performancemanagement, supply chain effectivenessand customer relationship management.

Customer Relationship ManagementAccenture is widely acclaimed as theleading provider of customer relationshipmanagement (CRM) services and solutions.We have the largest number of SAP CRMconsultants—700 professionals—who havedelivered more than 150 projects acrossthe world. SAP presented Accenture withthe prestigious SAP Pinnacle Award 2004for our excellence in providing high-qualityCRM solutions and services to our clients.

Extending SAP solutionsAccenture’s research into what makes ahigh-performance business indicates thattwenty-first century organizations mustharness existing resources—leveragingcurrent systems, exploiting untapped dataand enabling people to excel. To accomplish these crucial business goals,organizations must increasingly extendand streamline processes across applications. SAP NetWeaver is an architectural model for delivering businessfunctionality that lies underneath allfuture SAP applications.

Accenture is helping our clients structuretheir SAP NetWeaver adoption to enablecomplex processes, up until now unsupported by package applications. Theembedded processes, data and content inthe SAP NetWeaver platform allowsAccenture to build dynamic, open solutionsat speed, closing the gap between businessneed and solution/soutcome realization.

Accenture will draw on its industry insightto conceive and develop a new generationof hybrid solutions that are functionallyrich, process-orientated and role-specific.Accenture opened a dedicated facilitywithin SAP’s headquarters in Walldorf,Germany—the Accenture Innovation Centerfor SAP NetWeaver. The center focuses onthought leadership, training and development activities for SAP NetWeaver.We also developed the AccenturePerformance Roadmap for SAPNetWeaver—a solution that structures an organization’s SAP NetWeaver adoption in the context of their overallbusiness objectives, and application and IT landscapes.

Finance and Performance ManagementAccenture has developed innovative solutions to transform an organization’sfinance function to improve its performance. We help finance executivesdefine strategies for operational excellencein transaction processing, develop analyticcapabilities to enable strategic decisionmaking and deliver effective enterpriseperformance management functionality todrive shareholder value.

Radio Frequency IdentificationAccenture is the first services partner toteam with SAP on radio frequency identification (RFID). Together, we developed a cost-effective, ElectronicProduct Code-compliant solution with aroadmap for achieving greater supplychain optimization over time. A pioneering force in RFID, Accenture isbreaking new ground with a number ofindustry-specific solutions. We are collaborating with organizations toestablish affordable global standards forthe next generation of RFID technology.

Supply Chain ManagementAccenture has the world’s most innovativeand successful supply chain managementgroup, helping our clients develop world-class supply chains that drive high performance. We support our clients bydeveloping business strategies to enhancerevenue, reduce cost, and improve assetproductivity and customer service.

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Accenture is helping byexposing us to opportunities that wemay be able to utilize—something like RFID andour supply chain—that wewould not have initiallyjumped on.

Russ BockstedtCelanese

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What we have been ableto find in talking withmany of Accenture’sclients—especially at a key performance indicatorlevel, which we believe isabsolutely necessary interms of targeting, measuring, and monitoring ongoingmeasurable business benefit—that Accenture’sclients have made someserious inroads, and wethink that’s to the good.

Michael DoaneMETA Group, Inc.

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InnovativeindustrysolutionsAccenture and SAP are collaborating ona number of innovative industry-specificsolutions to help our clients get the mostout of their enterprise solutions investments. Key Accenture industrysolutions on SAP include:

Automotive and IndustrialAccenture helps our SAP clients improvethe performance of their aftermarketbusinesses. For example, the AccentureService Management Solution on SAPleverages the Accenture Parts EnterpriseArchitecture to deliver breakthroughs ininventory transparency, freight costreduction, and improved inventory planning—driving high performance andincreasing revenue gain through enhancedsales and marketing.

Banking and InsuranceAccenture and SAP have a strategic partnership focused on banks and insurance companies worldwide to developand deliver solutions and business processoutsourcing. Our portfolio of solutions andservices helps clients increase efficiency,reduce operational costs and improvebusiness performance. Together, Accentureand SAP assembled 800 deeply-skilledprofessionals to a combined developmenteffort to enhance and expand the portfolioof solutions.

ChemicalsAccenture helped develop the SAPChemicals Best Practice Template as anefficient, standard solution for Chemicalsubsidiaries and mid-tier companies basedupon proven best practice processes. Thesolution accelerates implementations andhelps lower the total cost of ownershipand upward compatibility. Accentureenhanced the template by creating aglobal chart of accounts and localized thetemplate for China using the Accenturedelivery center in Dalian.

CommunicationsAccenture Communications Solutions is aflexible, multifaceted tool for addressingthe specific needs of traditional wireline,wireless, ISP and broadband operators ofevery size. The solutions leverage a widerange of pre-packaged components—specifically designed by Accenture—to achieve rapid installation and configuration, therefore strongly reducingtime to market. The AccentureCommunications Solutions for revenuemanagement—based on SAP Receivablesand Collections Management—providesperformance-optimized subledgeraccounting for wireline, wireless andconvergent communication companies.

Electronics and High TechAccenture can help significantly streamlinewarranty management by standardizingand institutionalizing claim resolution andautomating many activities now completedmanually. Accenture developed a fullyintegrated solution covering the detailedrequirements of the entire warrantymanagement lifecycle with the potentialto lower total warranty costs in excess of35 percent and improve product qualitywith warranty data analysis.

EnergyAccenture understands the commonchallenges of energy companies, includingcyclical market pressures such as excesscapacity, declining prices and deregulation.We help our clients with streamlinedinternal and external processes so theycan better focus on customer service andsatisfaction levels. For example, Accentureand SAP jointly developed the SAP xAppIntegrated Exploration and Productionsolution (SAP xIEP)—powered by the SAPNetWeaver platform. The solution helpsintegrate the processes, knowledge, dataand applications—including both SAP andnon-SAP technologies—required to supportkey upstream operational processes.

GovernmentAccenture is dedicated to helping theworld’s leading government and educationorganizations achieve high performance tomeet the challenges of a rapidly changingpublic sector environment. For example,Accenture is involved in an innovativeprocurement program with the U.S.Department of Defense (DoD). Blanketpurchase agreements have been

established with Accenture and otherservice providers capable of responding tothe complex requirements placed underthe DoD enterprise software initiative.

MetalsAccenture has developed the AccentureEnhanced Enterprise Solution for Metalsto help companies take advantage of thepower of SAP. The innovative approachsimplifies the implementation of SAPenterprise systems while giving metalscompanies a comprehensive set of toolsand functions tailored to their specificneeds. With sophisticated accelerators,the Accenture Enhanced EnterpriseSolution for Metals enables companies toput a proven and reliable SAP solution inplace quickly and cost-effectively.

OilAccenture and SAP first joined forces inthe energy industry to develop SAP IS-Oilin 1993. For the past decade, we haveteamed together to develop new SAP IS-Oil solutions that condense cycle times,reduce inventories, and streamline pricingprocedures and capacity utilization. Forexample, the Accenture Upstream OilJoint Venture Accounting (JVA) solutionfocuses on specific JVA requirements ofAsian production sharing contracts.

PharmaceuticalsAccenture serves one hundred percent ofthe Fortune Global 500 pharmaceuticalcompanies. Accenture understands thecommon challenges of pharmaceuticalcompanies, including legislative and regulatory mandates, new technologiesand patient safety. The AccentureSolution for Pharmaceuticals on SAPhelps pharmaceutical companies meettoday’s increased regulatory manufacturing requirements.

UtilitiesAccenture has provided services to theutilities industry for decades. Accentureand SAP are continually improvingmySAP Utilities. Together, we establishedSAP@Gas—a steering group made up ofgas companies, Accenture and SAP—tooffer advice concerning additions andmodifications to mySAP Utilities. We alsodeveloped the Accenture Solution forUtilities that enhances SAP’s mySAPUtilities Customer Care solution withseveral project accelerators.

Client Success Stories

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Delivering High Performance to the MarketplaceAccenture has delivered more than 1,600 SAP projects for the world’s leading companies and government organizations. The following pages present 32 examples of how Accenture is helpingclients on their paths to high performance. For more client examples, go to www.accenture.com/sap.

AccentureAkzo Nobel Polymer Chemicals AstraZenecaBC HydroBG Group Canada Post Corporation CAPUFEDeka Bank Defense Logistics Agency DiageoDongbu Steel

Dyno Nobel Electricite de FranceEricssonGeneralitat de Catalunya GestampHVB GroupKBC Bank & Insurance Group Large Energy CompanyLEGO Company Messer Group NASA

NOVA ChemicalsQueensland Alumina Limited REFERRoche RWE Siam Cement Standard Bank of South Africa State of Hessen Sumitomo Chemical Co., Ltd.Woodside Energy Limited

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Accenture’s experience in implementingmore than 1,600 complex, global SAP solutions provided relevant expertise forits own implementation—one of the largestSAP implementations in the services sector.

AccentureAccenture is a global consulting, technology services and outsourcingcompany that has been experiencing rapidgrowth while it has been changing itsbusiness model to meet the myriad needsof its stakeholders. The company neededto implement a comprehensive financialmanagement solution that could help drivehigh performance and ensure compliancewith changing accounting standards.

To manage its operations in 48 countriesaround the world, Accenture had a numberof legacy finance applications, most ofwhich were connected but not thoroughlyintegrated. It was becoming increasinglydifficult to adapt this architecture toAccenture’s evolving business needs.Accenture wanted to centrally manage itsfinancial systems to improve accuracy in

reporting, meet new business requirementsand to leverage its considerable purchasingpower as a global company.

Accenture drew upon its alliance partnerships as well as its internal poolof talent to implement SAP R/3 v4.6cwith Microsoft enterprise technology.SAP offered an expandable, integratedsolution with most of the featuresAccenture was seeking, and the Microsofttechnology offered a lower total cost ofownership and greater compatibility withexisting Microsoft applications.

Accenture’s experience in implementingmore than 1,600 complex, global SAPsolutions provided relevant expertise forits own implementation—one of thelargest SAP implementations in the services sector. Accenture’s finance teamwas closely involved in the project, whichenhanced the system’s performance and

sped up the transition process onceimplementation was complete. Accenture’sconsulting and solutions teams workedclosely with its CIO and financeorganizations to ensure that a well-trainedteam was ready and the new enterprisesolution met expectations.

With the SAP application in place,Accenture’s finance organization canimplement change centrally rather thanhaving to go through hundreds of separateapplications. The organization has greaterinsight into Accenture’s accountingprocesses, offering new opportunities toidentify savings and efficiencies. Finally,with its financial management system inplace, Accenture is poised to integratefinance with other critical business functions, moving the global companytoward high performance with its globalapproach to enterprise management.

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Akzo NobelPolymerChemicals(ANPC)As the global economy struggled in recentyears, Akzo Nobel Polymer Chemicals(ANPC)—a global supplier of organic peroxides, metal alkyls and other polymerization catalysts—was workingaggressively to achieve high performancethrough cost savings, improved efficienciesand growth.

First, ANPC needed to achieve savingsfrom its selling, general and administrativeoperations. Second, ANPC sought improvedbusiness performance: increased information management service levels,shared risk, variability, scalability andinnovation to support business growthwithout sacrificing current production.

ANPC turned to Accenture to leverage itsdeep SAP skills and experience to assumeapplication management of its business-critical SAP systems. Accenture now provides the management for ANPC’s SAPsystems, including SAP R/3, SAP BusinessInformation Warehouse, SAP CustomerRelationship Management and SAPAdvanced Planner and Optimizer.Accenture also delivers performanceimprovements for the business units’ SAP-related projects.

Accenture’s SAP application managementis now delivering Akzo Nobel PolymerChemicals improved efficiencies and predictable costs, enabling high-performance results. According to HansW.J. van Haarst, vice president of GlobalBusiness Services for ANPC, “Accenture hasbecome a trusted partner for our business.Its primary responsibility was to maintainour SAP systems, but in fact the companyis helping us to continuously think abouthow to translate these new efficienciesand our enterprise system’s capabilitiesto deliver high performance.”

Accenture helped AstraZeneca beatexpectations with the data in its enterprise system.

AstraZenecaAs one of the world’s leading pharmaceutical companies, AstraZenecais committed to developing treatmentoptions for some of the world’s mostdebilitating diseases, improving patientlives around the world. As a companywith a strong pipeline of drugs and facingmounting competition, AstraZeneca in theUnited States sought to streamline itsaging enterprise system and retire adjunctsoftware and hardware without disruptionto its business operations.

To improve performance and operatingefficiency, AstraZeneca teamed withAccenture to launch a new SAP enterprise

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system in October 2004. Due to increasedpressure from the reporting authoritiesto report year-end results more quickly,AstraZeneca faced a reporting deadlineto provide its year-end results in NorthAmerica to the parent company byJanuary 7, 2005. However, benchmarkingresults showed that companies with newenterprise system implementations tookseveral weeks to reconcile the books upontheir first year-end close.

Accenture brought an enhanced testingmethodology to help ensure financialresults were accurate and the system wasclean of erroneous postings well beforeAstraZeneca would have to report year-end financial results. During the testingphase, a finance verification checklist

was run daily to target errors and exposereconciliation issues that were generatedfrom transactions across the variousprocess teams. The year-end close processwas graphed out sequentially across theentire organization, and mock closes wereexecuted several times. Accenture alsohelped implement a change managementinitiative to secure buy-in for the enhancedfinancial testing across the project.

Accenture helped AstraZeneca beatexpectations with the data in its enterprisesystem reconciled by 4:00 p.m. onJanuary 1, 2005. This allowed the clientample time to gather its reporting packagefor the United Kingdom parent byJanuary 7, 2005. The event was hailed asa major success for the company.

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BC HydroBC Hydro is one of North America’slargest electricity generators, transmittingmore than 50,000 megawatts annually to1.6 million customers in British Columbia,Canada. The company sought to replaceand outsource its 30-year-old IT systemwith a high-performing, customer-centricsolution—enabling BC Hydro to focus onits core business.

The large scale of the system transformation presented an enormouschallenge. More than 42 million datarecords—including CDN $285 million in receivables—needed to be convertedinto the new enterprise solution. As such, BC Hydro turned to Accenturebecause of its deep SAP skills and utilityindustry experience.

Accenture transformed BC Hydro’s back-office operations into a 2,000-employee,Accenture-created business servicescompany called Accenture BusinessServices for Utilities. Working closelywith BC Hydro, Accenture implementedSAP’s Industry Solution for Utilities andSeeBeyond. The new venture assumed BCHydro’s back-office operations includingcustomer service, IT, human resources,finance, purchasing, disbursement, property management and businessoffice services.

Accenture successfully transitioned BCHydro’s back-office operations throughAccenture Business Services for Utilities,enabling the utility giant to focus ongenerating, transmitting and distributingelectricity to position BC Hydro toachieve high-performance results.

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Accenture successfully transitioned BC Hydro’s back-office operationsthrough Accenture Business Services forUtilities, enabling the utility giant tofocus on generating, transmitting anddistributing electricity.

BG GroupBased in the United Kingdom, BG Groupoperates in 20 countries and generates$6.2 billion annually. BG Group is a leading global energy company that discovers, manages and supplies naturalgas, and generates electricity from gas-fired power plants. While upgradingits existing enterprise resource planningsolution to SAP R/3 and SAP BusinessWarehouse, BG Group identified thepotential value of deploying a new enterprise portal solution at the same time.

Providing common systems and consistentinformation across the entire organizationwas considered a challenge. BG Groupsought to overhaul its widely fragmentedsystems and information resulting fromdecentralization.

Accenture was selected to manage thetechnical delivery and ongoing supportfor BG Group’s SAP Enterprise Portal 5.0solution. The Accenture team wasresponsible for the technical definition of business services to be offeredthrough the portal, by creation of theunderlying framework, and the configuration, development, testing anddelivery to employee desktops around theworld. The work would have to be doneconcurrently with the transition to SAP R/3 and could not interfere or impedethat upgrade and rollout.

SAP Enterprise Portal and SAP BusinessWarehouse are components of SAPNetWeaver, SAP’s application and integration platform lying beneath allfuture SAP applications. AccentureNetWeaver-based solutions better supportcomplex, extended processes and disparate

systems, allowing users to operate withmore intelligence.

With the help of Accenture, BG Grouphas effectively harnessed the ability ofthe Internet to deliver single point accessto all applications its employees need toperform their work. Internal corporatecommunications has become easier,faster and less expensive, and employeemorale and job satisfaction has increased.Moreover, Accenture has created aneffective ongoing environment for continuing and rapid development, andcustomization of individual and affiliatedgroup use of the portal. BG Group is wellpositioned to derive maximum benefitsfrom its upgrade to SAP R/3 includingimprovements in day-to-day operations,increased productivity and an acceleratedreturn on investment.

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Canada PostCorporationCanada Post Corporation provides maildelivery to 31 million Canadians and one million companies, a process thatinvolves moving 40 million pieces everybusiness day. As the Internet transformedthe way people communicate, Canada Postsought new growth opportunities to offset vanishing sources of revenue fromshrinking letter mail volumes. The company’s prime objective was to growits strong advertising mail and parceldistribution business.

Achieving this strategic goal required moredelivery options, guaranteed delivery timesand the ability to track items. To transformits delivery processes, Canada Post neededto replace its mainframe track-and-tracesystem with twenty-first century technology. The company opted to becomea pilot customer for a limited releaseversion of SAP’s new Supply Chain EventManager product—a high-risk decisionbecause Canada Post planned a muchbroader use of the application than anyprevious implementation.

To help ensure the project’s success,Canada Post turned to Accenture and itsalliance partners, SAP and Innovapost.Based on prior SAP implementations forCanada Post, Accenture established itselfas a trusted and skilled transformation

For the first time, CAPUFE has a centralbudget that is accessible online. The budgettransparency will help CAPUFE bettercontrol costs and boost performance.

CAPUFECAPUFE is the Mexican federal institutionthat builds, maintains and manages theworld’s largest toll highway system.CAPUFE needed to comply with a mandated federal development plan thatcalled for implementing an enterprise ITsystem by year-end 2005.

Implementing an enterprise solutionrequired integrating and streamliningCAPUFE’s back-office operations to reduceoperating costs, boost efficiency and provide broader access to accurate andtimely financial information—all effortsaimed at improving performance. CAPUFEchose SAP’s Public Sector industry solution

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program manager. Accenture helpedCanada Post adapt the SAP product toserve as the common application threadfor four interdependent supply chain initiatives designed to enable improveddelivery, revenue collection and billing.

Canada Post’s customer, delivery, package and billing data are now fullyintegrated, allowing its customers to trackparcels via the Internet and receive electronic signature confirmations online.The resulting benefits were immediate anddramatic—improved delivery performance,customer satisfaction and revenue growthfrom Canada Post’s parcel and advertisingmail products. By teaming withAccenture, Canada Post has equippeditself with the competitive tools neededto achieve high performance.

for all of its back-office and businessintelligence operations, making it the firstMexican federal institution to implementthe leading-edge technology.

CAPUFE teamed with Accenture to implement the complex enterprise solutiondue to Accenture’s solid experience working with governments to deliver thetechnology and business process solutionsthat help enable high performance.Accenture also offered its deep SAP technology skills. Accenture helped withevery phase of the implementation,which encompassed financials, logisticsand human resources. The solutionincluded the first implementation of payroll, productivity planning and qualitymanagement modules in the Mexicanfederal government.

With Accenture’s help, CAPUFE met thefederal mandate and now has a state-of-the-art enterprise solution. For the firsttime, CAPUFE has a central budget that isaccessible online. The budget transparencywill help CAPUFE better control costs andboost performance. CAPUFE now alsooperates with far greater efficiency, havingstandardized more than 180 processes andautomated 120 processes. Additionally, thesolution helped reduce system maintenance costs and provide easieraccess to timely information, enablingmanagers to make better, faster decisions.By choosing Accenture, CAPUFE is wellon its way to achieving high performance.

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DefenseLogisticsAgency (DLA)The Defense Logistics Agency (DLA) is alogistics combat support organizationwhose organizational mission is to providebest value logistics support to the ArmedForces of the United States of America.DLA supplies common consumable itemsto the Armed Forces, in peace and war,around the clock and around the world.DLA sought to replace its 35-year-oldmission critical legacy systems with anenterprise solution based on COTS softwareand best business practices.

DLA’s traditional business model was asacquirer and manager of common consumable supplies for the U.S. ArmedForces. The processes and systems inplace to support this model were outdated and burdensome. DLA neededto reengineer their processes and systemsto enable them to remain competitivewith commercial suppliers.

Accenture was awarded a six-year contract to transform the DLA logisticsenterprise by blueprinting, designing and implementing an integrated COTS-basedsolution. In partnership with DLA,Accenture transformed the organizationprocesses, systems and metrics to moveDLA from managing supplies to collaborating with their customers andsuppliers to meet their customers’ needs.

The team developed a world-class supplychain solution, enabled by a restructuredorganization, appropriately tailored bestbusiness practices and leading-edgeinformation technology. The solutionincludes supply chain collaboration withDLA’s customers and suppliers to dramatically increase the responsivenessof DLA’s supply chain and reduce DLA’slogistics operating costs. Collectively, the efforts will speed delivery andresponsiveness of supply chains in directsupport of America’s Armed Forces.

DekaBankDekaBank is a leading state-owned institution within the German savingsbank sector and one of Germany’s topfinancial services organizations.DekaBank sought to implement a state-of-the-art financial management andstatuary accounting system based onInternational Financial ReportingStandards to comply with new EuropeanUnion legislation for banks. It also wantedto improve its competitive position andreputation in the marketplace.

DekaBank set an ambitious goal to haveits new system up and running by theend of 2003—well ahead of the EuropeanUnion’s 2007 compliance deadline. Thebank wanted to obtain favorable credit

Using offsite resources helped DekaBank reduce implementation costsby approximately 40 percent below theindustry average for banks of comparable size.

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ratings before its competitors tostrengthen its market share and increaseprofitability.

DekaBank teamed with Accenture toimplement a custom SAP R/3 solution,which included SAP’s Consumer andMortgage Loans and SAP Finance modules.Accenture was selected for its extensiveimplementation experience, capabilitiesand track record in successfully teamingwith the bank on past projects. To facilitate the streamlined, cost-effectivesolution delivery, Accenture applied aninnovative onsite and offsite deliverymodel. The onsite consulting workforcefocused on functional and technical designand testing activities, while offsiteresources from the Accenture DeliveryCenter in Malaga, Spain, focused on system development. Using offsite

resources helped DekaBank reduce implementation costs by approximately40 percent below the industry averagefor banks of comparable size.

With Accenture’s help, DekaBank can nowissue consolidated financial statements incompliance with International FinancialReporting Standards far in advance of theEuropean Union deadline. In fact, DekaBankis among the first German state-ownedbanks to achieve this feat. The state-of-the-art SAP financial management andreporting system is one of the applicationsthat helps position DekaBank favorablyamong key stakeholders and strengthensits reputation in the marketplace. In short,the new system supports DekaBank’sfuture growth goals and represents a significant milestone along its journey toachieve higher performance.

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Dongbu SteelKorea’s Dongbu Steel, the Dongbu Group’sflagship company, sought to expand intoIT, bioengineering and electronics.Dongbu’s cutting-edge technologyenables the company to produce specialtyproducts such as ultra-thin steel sheetingwith a double cold reduction system.Dongbu wanted to leverage its value-added high-end products to compete ona global scale.

For the last decade, Dongbu Steel hasgrown rapidly, but its production operations were unable to produce highperformance results. In addition, thecompany was spending extra money dueto insufficient business process integration. Dongbu urgently needed toupgrade aging and fragmented IT systems,and create a robust enterprisewide systems integration.

Dongbu turned to Accenture to leverageits global SAP implementation skills andmetals industry experience. Dongbu andAccenture decided to implement SAPenterprise resource planning—a first inthe Korean metal industry. The solutionincluded finance, sales, manufacturing,material management, HR and plantmaintenance. Accenture also helpedDongbu to reinforce its planning capabilities to boost supply chain management performance. Additionally,to encourage a high-performance resultsbusiness culture, Accenture is also helpingDongbu implement SAP StrategicEnterprise Management, SAP BusinessInformation Warehouse, and SAP BusinessPlanning and Simulation solutions.

By eliminating duplication, Dongbu Steelplans to save $9 million annually. Inaddition, Dongbu will profit by anenhanced management transparency andmore informed decision making. Finally,cumulative results will enable DongbuSteel to improve its global position andoutperform the competition.

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DiageoDiageo is the world’s leading premiumdrinks business with a turnover of £8.9billion, using consumer insights to buildworld-class brands every day, everywhere.With its global vision and local marketingfocus, Diageo brings to consumers anoutstanding collection of beverage alcohol brands.

Diageo wanted to integrate processes anddata to enable greater system responsiveness and agility; faster accessto information; and a reduction in implementation and support costs. Thecompany wanted to standardize back-office processes including finance, HR and

supply chain. By the end of the journey,SAP will serve Diageo’s growing community of more than 8,000 usersacross Europe, the United States and AsiaPacific, allowing localization for customer-facing activities.

In a multi-year global agreement,Accenture is helping Diageo develop,implement and support selected Diageoenterprise resource planning (ERP) systems,predominantly based on SAP. The globaldeployment of these systems is part ofDiageo’s strategy to enhance businesseffectiveness and efficiency and leverageits global scale. With new ERP systems,Diageo will be able to focus on its premium brand portfolio and compete ina market that demands speed and efficiency. The outsourcing component

brings Diageo global reach and flexibilityin IS delivery and support at competitivemarket rates. Additionally, innovative riskand reward sharing mechanisms fosterlong-term partnership and budget control.

Accenture has helped Diageo deliver amajor strategic project, on budget andwithout any disruption to its businessperformance. Customer service levelsremain consistent with previous levels,while the leverage of its shared servicecenter has increased. Diageo has reducedback-office costs and application-supportcosts including: 30 percent reduction inannual enterprise maintenance and support costs, and 30 percent reduction inthird party software development costsvis-à-vis previous programs.

By eliminating duplication, Dongbu Steelplans to save $9 million annually. In addition, Dongbu will profit by anenhanced management transparency andmore informed decision making.

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Dyno NobelHeadquartered in Oslo, Norway, DynoNobel is one of the world’s leading suppliers of commercial explosives andblasting services to building, constructionand mining industries. A forward-thinkingcompany with a 170-year history, DynoNobel, like most high-performing companies today, constantly seeks toimprove the performance and efficiencyof its IT operations.

An evaluation of Dyno Nobel’s existingSAP technology infrastructure revealedthat it had several maintenance fees onservers due to expire and was facing theprospect of increasing software licensingand hardware maintenance costs.

Seeking ways to bring down its IT costs,Dyno Nobel turned to Accenture to help collaborate on potential solutions.

Accenture and Microsoft have a longestablished track record of teaming oncomplex business and IT problems andrealized that together they could developa high-performance, cost-effective solution to address Dyno Nobel’s specificchallenges. Familiar with Dyno Nobel’s SAP infrastructure environment, the Accenture-Microsoft team determined that costscould be greatly reduced by migratingDyno Nobel’s SAP UNIX-based infrastructure to a Microsoft-basedarchitecture. Providing the confidenceneeded to move forward, the AccentureTotal Cost of Ownership Diagnostic helpeddemonstrate the potential savings of

migrating Dyno Nobel’s SAP R/3 application suite to the Microsoft architecture and outsourcing the hardwareto an offsite data center, AT&T’s hostingcenter in Mesa, Arizona.

As a result of the new SAP system, DynoNobel expects to receive cost savings of35 percent during the next three years forsoftware licensing, hardware and hardwaremaintenance in addition to improvedemployee productivity. Dyno Nobel expectsto further improve the speed of its SAPsystem through Microsoft SQL Serverperformance tuning. Moreover, DynoNobel’s customer-facing employees cannow focus more time and attention onhigher-value customer interactions.

Dyno Nobel expects to receive cost savingsof 35 percent during the next three yearsfor software licensing, hardware andhardware maintenance in addition toimproved employee productivity.

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Electricite deFrance (EDF)Electricite de France (EDF) is the worldleader in the generation, transmission,distribution and supply of power with 42million customers in 22 countries, and120,000 employees. Originally owned bythe French government, EDF faced multiple challenges as it moved towardprivatization, including maintaining itscustomer base and improving performanceto compete in a deregulated marketplace.

EDF urgently required a powerful new ITsystem that would support a new businessmodel and integrate its multiple legacysystems into a single system with a

Among the largest and fastest SAPimplementations worldwide, the solutiondelivered by Accenture was fully operational for all 40,000 EDF GenerationBranch employees in just 13 months.

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EricssonEricsson is the largest supplier of mobilesystems in the world with locations in140 countries. Ericsson’s customers areamongst the world’s 10 largest mobileoperators and approximately 40 percentof all mobile calls are made throughEricsson systems.

Ericsson’s strategy is to achieve high performance in the services business, anarea which has boosted financial performance for the company. Ericssonrecognized the need to capitalize on thisrapidly growing business. One of thecompany’s first priorities was to movetheir Customer Service Request (CSR)handling process into one central solution.Ericsson selected SAP CRM because it hadthe functionality needed to revamp theCSR process. Ericsson’s subsequent development releases included an upgradeto mySAP CRM 4.0.

Accenture collaborated with Ericsson totransform the CSR handling process intoone central service management solution—a global effort to consolidate functionalitythat had been regionally developed andsupported. Accenture helped design thenew solution and build the call centerfunctionality. Accenture also developedthe key performance indicator reportingsolution, built on the SAP BusinessInformation Warehouse technology.

The new service management solution ishelping Ericsson on its journey to achievehigh performance. Ericsson’s servicesbusiness now has one central solution forthe handling of approximately 100,000CSRs annually by 8,000 service engineers.This implementation—one of the largestto-date on the mySAP CRM platform—has enabled Ericsson to capitalize on onestandard process with clear reportinginformation to achieve high performancein the services business.

common language. EDF decided to transform its finance and managementoperations to reduce costs, increase flexibility and speed, and boost access toinformation. This required major streamlining of its back-office operations,including human resources and accounting.

To help transform its operations, EDFteamed with Accenture to design andimplement a comprehensive SAP enterprisesolution, encompassing human resources,accounting, financial controls, purchasingand reporting. EDF selected Accenture forits strategic planning capabilities andpractical experience in quickly implementing complex enterprise solutionsin the energy industry that deliver high-performance results. Accenture alsooffered the extensive resources of its

long-standing alliance with SAP anddeep SAP technology application skills.

Among the largest and fastest SAPimplementations worldwide, the solutiondelivered by Accenture was fully operational for all 40,000 EDF GenerationBranch employees in just 13 months.Accenture successfully applied a big-bang-approach enabling all users in thenuclear division to begin using the newsystem from day one. In effect, thetransformation has boosted operationalproductivity, efficiency and flexibility in addition to reducing costs and improving data access. By teaming withAccenture, EDF successfully has positioneditself for the future on the path towardhigh performance.

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Generalitat deCatalunyaThe Generalitat de Catalunya is theregional government of Catalonia in Spainthat provides a broad range of publicservices to more than six million citizens.The Generalitat sought to transform itsfinancial management and administrationfunctions by adopting new technologies,reforming management practices andimproving communication systems inorder to boost delivery performance ofpublic services.

The Generalitat needed to upgrade itsadministration technological capabilitieswithin all government departments, theautonomous bodies and the region’shealthcare administration without interrupting public services.

The Generalitat turned to Accenture for itsdeep SAP skills and government experience. The Generalitat-Accentureteam implemented SAP for Public Sectorand SAP Business Intelligence. Accentureimplemented the economic managementsolution throughout the administrativepublic sector with approximately 2,000users—comprising all 17 departments ofthe Generalitat, 23 administrativeautonomous bodies, the Catalan Health

Service, the Catalan Health Institute andthe Catalan Health Care Institute.

Accenture helped accelerate Generalitatde Catalunya’s progress toward becominga high-performance government organization by streamlining businessprocesses. Electronic documentationincreased the speed of processingaccounting documentation and the government is more efficient with internalmail dispatches. Furthermore, the solutionfreed Generalitat de Catalunya government officials from repetitive,low-value-added tasks, enabling them tofocus on management activities anddelivering services to the public.

Gestamp turned to Accenture, a partner withdeep automotive and SAP experience, and astrong background in the creation of newbusiness models.

GestampGestamp is Spain’s leading supplier ofmetal components for car manufacturers.Its clients include most of the automotiveoriginal equipment manufacturers (OEMs)in Europe and the Americas, on behalf ofwhich Gestamp stamps, welds, protectsand assembles metal components.

For many years, Gestamp grew rapidly—both organically and through acquisition.Rapid expansion has served the companywell, but also produced an unhealthyvariety of cultures, processes and systems.To remain successful and achieve higherperformance, Gestamp needed a new,more homogeneous industrial model basedon one set of best practices and a tighter

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focus on continuous growth, improvementand differentiation. To achieve these goals,Gestamp turned to Accenture, a partnerwith deep automotive and SAP experience,and a strong background in the creationof new business models.

Accenture helped Gestamp select, implement and integrate a range ofenhanced capabilities. For supply chainmanagement, the team implemented SAPR/3 for materials planning and handling,manufacturing planning and control,purchasing planning, inventory management and delivery, and reverselogistics. The team also installed radiofrequency identification terminals andbarcode scanners to track each handlingunit. For manufacturing execution, theteam installed Sisteplant Captor to helpGestamp manage manufacturing orders

on the shop floor. Accenture also helpedGestamp build a direct connectionbetween the plant machines and SAP. Forcommercial bidding management, theteam implemented PTC Windchill so nowGestamp can develop in SAP one-year tothree-year capacity plans by facility,machine and investment priority. Forindustrial controlling, the team implemented the SAP Controlling moduleto capture information from other modulesand calculate the budgeted and actualcost of all products.

Accenture’s efforts helped Gestamp raiseits best-practice consistency, thus positioning the company to achieve continuously higher performance—operating more efficiently and growingmore profitably.

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Accenture helped KBC improve the performance of its operations, using SAPtechnology to increase automation andenable more informed decision making.

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HVB GroupHVB Group is one of the top banks inGermany, Austria, and Central EasternEurope. The group is consolidatingapproximately 80 legal entities world-wide, which deliver relevant financialdata to the Munich headquarters on amonthly basis. After a wave of mergersand acquisitions, HVB Group’s financialand IT environments experienced a dramatic increase in complexity.

Consistent and accurate information couldonly be obtained after a labor-intensiveand time-consuming reconciliation effort,making it difficult for HVB Group to delivertimely reports and meet reporting deadlines. To accelerate and improve thequality of its reporting for internal andexternal stakeholders, HVB Group neededto optimize its internal processes andunderlying technical support. In addition,the bank’s processes and IT tools neededto better accommodate merger anddivestiture activities, and internalrestructuring efforts.

Working with Accenture, HVB Groupundertook a major initiative to streamlineits processes, optimize organizationaleffectiveness and enhance its technicalinfrastructure. The effort was anchoredon Web-enabled SAP Strategic EnterpriseManagement-Business Consolidation andSAP Business Information Warehouse, asolution that was compatible with thebank’s current SAP-based technical platform. The HVB Group and Accentureteam undertook an array of activitiesfocused on simplification, integration andautomation to improve group reportingand reduce time to market. Accenture alsohelped train and transition 160 users tothe new system as well as support thebank through the year-end close.

With Accenture’s help, the HVB Groupdramatically improved its financialreporting capabilities, moving the company toward high performance. Now,HVB Group is in a better position to satisfythe demands of analysts, stakeholders andrating agencies when considering newmergers or acquisitions.

KBC Bank &InsuranceGroupKBC Bank & Insurance Group is a leadingplayer both in its home market Belgiumand in the Central and Eastern Europeanfinancial marketplace. The company provides a wide range of financial servicesto individuals and medium-sized enterprises. After merging with two otherfinancial institutions, KBC needed tointegrate business critical informationsystems and harmonize processes.

The merger resulted in disparate applications that were incapable ofeffectively supporting KBC’s growth plans.To capitalize on emerging business

opportunities and fulfill its aggressiveexpansion targets, one of the KBC strategicdecisions was to build a single enterpriseresource planning platform in order tohave an integrated information technologysystem for the noncore processes.

KBC teamed with Accenture to developand implement the multifaceted solutiondue to its proven track record in financialservices and business process transformation, and to its cost-effectivedelivery approach. Accenture helped KBCto deliver a broad scope of SAP solutionsfor its noncore processes such as HR,logistics and finance. The solution alsoincludes SAP NetWeaver applicationmodules for SAP Enterprise Portal andSAP Business Intelligence. Accenture’slong-standing alliance and synergisticworking relationship with SAP helped toensure the on-time, on-budget deliveryof the solution.

Accenture helped KBC improve the performance of its operations, using SAPtechnology to increase automation andenable more informed decision making.Implementing common business processesand providing centralized access to systems and services, Accenture helpedmake hard-to-reach information accessible enterprisewide. The solutionalso improved KBC’s productivity throughenhanced transparency and integrationand through process harmonization.Further, the solution simplified KBC’s ITarchitecture, enabling valuable costreductions in administration and IT management. In effect, Accenture helpedprovide KBC a flexible and cost-effectiveenterprise resource planning platform forsupporting its future goals for continuedgrowth and expanded business capabilities.

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LEGOCompanyLEGO Company is one of the world’slargest toy manufacturers and the largestin construction toys, with $1.4 billion inrevenue, 8,000 employees, and sales andproduction operations in the Americas,Europe and Asia Pacific.

LEGO Company identified the need for abroad change program that would focuson giving power to the front line—its salesforce and management teams—through astandardized set of working and reportingprocesses enabled via a common, globalmobile sales application. Based on astrong business case, LEGO Company and Accenture initiated the SMART(Sales Management And Reporting Tool)program using SAP CustomerRelationship Management, SAP BusinessInformation Warehouse and MicrosoftWindows XP. The program targeted 250users in 20 countries across Europe andNorth America.

Accenture and LEGO Company began witha global template approach with a pilotimplementation and subsequent rolloutsto secure a common process, applicationdesign, development, deployment andmitigation of risks. LEGO Company usedthe Accenture SAP CRM Easy to Runsolution along with the Accenture’s CRMCenter of Excellence in Milan to jumpstartthe SMART program. As a result, the firstthree countries went live in six monthsafter the project start date.

LEGO Company has achieved high-performance results through the globalSMART program including reduced salesorder processing costs and errors;increased fact-based information oncustomers, products and sales figuresenabling the sales force to increase customer service and revenue; and theability to push and monitor activity sales campaigns.

Large Energy andPetrochemicalCompanyOne of Asia’s largest energy and petrochemical companies was formed in2000 by merging 80-plus affiliates thathad operated for many years as separatebusinesses. The company sought to integrate its operations and boost performance by creating better information flows, standardized practicesand financial discipline.

The company embraced an SAP enterprisesolution investment as part of their 2000initial public offering commitment toinvestors, but faced enormous challenges.This would be the largest enterprise solution implementation in China.

The company turned to Accenture for itsdeep SAP skills, petrochemical companyexperience and speed-to-market reputation. Accenture helped the companydevelop an enterprise solution vision anda five-year rollout to all affiliates. Atfour initial sites, Accenture implementedfinancial management, the order-to-cashcycle, materials management and production planning. Moreover, Accenturecustomized large portions of the SAPsolution, and covered the entire enterprisesolution implementation life cycle,

including program planning, blueprintdevelopment, solutions prototyping,business processes development, solutionstesting, user training, post go-live support,knowledge transfer, and program andproject management. Accenture helpedthe four company sites go live after afour-month design phase and eight-month implementation.

With Accenture’s help, the companyreengineered business processes, operations and information flows. As aresult, the retooled operations are drivingdown costs, improving managementcommunication, creating on-demandaccess to critical information and providing an integrated operations view,enabling high-performance results.

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Accenture helped the company developan enterprise solution vision and a five-year rollout to all affiliates.

Messer GroupMesser Group produces technical andspecialty gases for customers in industriessuch as automotive manufacturing,chemicals, electronics, medicine, pharmaceuticals, research, steel andmetals, and distributes gas cylindersthroughout Europe. A technology visionary, Messer Group sought to increasecompetitive advantage, productivity andefficiency by introducing a barcode-basedasset-tracking system to manage valuablegas-cylinder assets and comply with strictEuropean Union regulations for enablingbatch recall.

Messer Group saw the tremendouspotential of an asset-tracking solution to

help it achieve operational excellence. Tofulfill this potential, Messer Group neededto optimize the supply chain, integrate thesolution with existing SAP R/3 applications, and provide accurate, up-to-the-minute information via PocketPCs to mobile workers.

Messer Group chose Accenture for itsability to support high-performance businesses with deep industry knowledgeand SAP NetWeaver expertise. TogetherMesser Group and Accenture built a solution that reduced cylinder losses,optimized their use, improved customerservice, and complied with European Unionrequirements. The joint project team usedkey components of SAP NetWeaver, SAP’sintegration and application platform,including SAP Web Application Server and

SAP Mobile Infrastructure, which fullyintegrate with Messer Group’s existing SAPR/3 system. Accenture also assisted withimplementing change management programs, ensuring that employees madebest use of the system. Under a long-termoutsourcing agreement, Accenture providesMesser Group with support, applicationmanagement, monitoring and hosting.

Messer Group’s new solution improvedefficiency and productivity on the production floor, at the order desk and inthe executive suite. It also simplifiedcylinder recovery and reuse, and reducederrors in picking and delivery. Based onthese strong results, Messer Group isrolling out the solution to 10 additionalEuropean subsidiaries in 2005.

NationalAeronauticsand SpaceAdministration(NASA)Established in 1958, the NationalAeronautics and Space Administration(NASA) is the government agencyresponsible for the United States ofAmerica’s space program and long-termgeneral aerospace research. NASA operates centers across the United Statesand employs more than 17,000 civil servants. These centers used disparatefinancial management systems that weredifficult to reconcile and did not giveprogram and project managers the visibility

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Together Messer Group and Accenturebuilt an asset-tracking solution thatreduced cylinder losses, improved customerservice and complied with EuropeanUnion requirements.

to the business information it neededacross the agency. NASA needed an integrated financial management systemto more effectively support the agency’smissions of human space flight and science, aeronautics and technology.

NASA’s continued future as a high-performance government agencydepended on an enterprisewide SAPimplementation to unify the managementpractices of what traditionally has beena very decentralized and independentorganization. NASA needed a financialmanagement system to integrate its 10sites and 10,000 users. The net benefitwould result in more timely and consistentfinancial information for business-baseddecision making.

NASA selected Accenture to help ittransform its financial management system. The project represents one of thefirst major implementations of SAP’sPublic Sector industry solution. The team

implemented SAP financial modules foraccounts payable, accounts receivable,budget execution, cost management,purchasing and standard general ledger.Accenture was responsible for the designand configuration of SAP, human performance management, conversion andcutover processes and procedures, as wellas initial production stabilization support.

The new integrated financial system ishelping NASA on its journey to high performance. With the support of thenew system, NASA was able to integrateits procurement and financial systemsand processes. The system has led toagencywide visibility of financial information, moving the agency closertoward its goals of a “One NASA” cultureand providing more accessible financialinformation for better decision making.The system provides NASA with the technical foundation necessary to leadthe agency into the world of eCommerceand eGovernment.

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NOVAChemicalsNOVA Chemicals produces commodityplastics and chemicals that are essentialto everyday life. The company’s employeesdevelop and manufacture materials forcustomers worldwide who produce consumer, industrial and packaging products. NOVA Chemicals recognized a need to improve the execution of pricing strategies.

NOVA Chemicals launched a program toimplement a global process in priceadministration enabled by Vendavo—anSAP cross application (xApp) focused onsupporting price management. Thisrequired standardizing and integratingdisparate pricing processes across multiplebusinesses around the world, while

leveraging NOVA Chemicals existinginvestment in SAP.

During the project, Accenture broughtextensive business case developmentexpertise; insight into best practices froma process, technology and data management perspective; and a disciplinedapproach that could be readily adaptedto fit NOVA Chemicals’ business processimprovement methodology.

Accenture accelerated NOVA Chemicals’progress toward the execution of efficient,universal pricing strategies. Specifically,the benefits realized include reducederrors and cycle time in price administration as well as a streamlinedorder-to-cash process. The project alsolaid a foundation for realizing additionalbenefits, such as improving margin optimization and control.

Accenture accelerated NOVA Chemicals’progress toward the execution of efficient,universal pricing strategies.

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REFERREFER is responsible for building, maintaining and running the Portugueserailways infrastructure network. As partof these activities, REFER producesdetailed technical and engineering documents specifying railway infrastructure designs and lifecycle management—from the first draftthrough reviews and approvals until finalarchive—to provide a well-documentedtechnical history of the national railways.

REFER wanted to guarantee informationintegrity and access by ensuring its documents are properly classified andarchived, and document versions are

correctly managed in a single corporaterepository. The company also sought toorganize the physical archive of the documentation at the end of its active lifecycle, including creating rules to managea documentation warehouse and developing specific skills needed to supportthe document management function.

REFER turned to Accenture to help defineand implement a new document management model and workflowprocess. To enable the new model,Accenture implemented the SAPDocument Management System. Thesolution delivery involved identifying thevarious types of documents to be produced and maintained, along withtheir documents’ characteristics, attributes

Accenture’s SAP implementation at QALwon Best Overall ERP R/3 Implementationin the 2003 Australia and New Zealand SAPPartner-Customer Awards for Excellence.

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QueenslandAluminaLimited (QAL)Located in Gladstone, Australia,Queensland Alumina Limited (QAL) is theworld’s largest alumina refinery. QAL wasformed in the 1970s as a joint ventureby a consortium of mining companies toconvert bauxite to alumina. From theoutset, QAL’s vision is to operate a globallyrecognized, best-in-its-class facility.

In 2003, QAL management realized thatits 40 IT legacy systems were undermining the company’s performance.It sought a companywide enterprise solu-tion and improved information sharingprocesses, but was unable to manage thechange alone.

QAL selected Accenture to take advantageof its deep SAP experience to implementa SAP R/3 solution and SAP portal.Accenture’s SAP portal implementationwas the largest ever in Australia and wasaccomplished in a tight six-month deadline.Accenture also led a third project, integrating the SAP enterprise solutionand portal solutions with a new plant information management system thatcaptures detailed production information

and organization hierarchy; defining thedocument approval process and procedures; and developing the layout ofthe warehouse and archiving procedures.

The advanced document managementsolution delivered by Accenture helpedREFER gain greater control over its document creation and approval processes,assuring that document versions areproperly archived and that only one version is active and updated. In effect,Accenture helped REFER improve performance and operational efficiencythrough the creation of a disciplined andstreamlined document management life cycle.

and provides access on-demand. Finally,recognizing the new system would meanmajor changes in QAL’s workforce,Accenture also drove an extensivechange management and user educationprocess.

Accenture’s SAP implementation at QAL,which won Best Overall ERP R/3Implementation in the 2003 Australiaand New Zealand SAP Partner-CustomerAwards for Excellence, provides employeestheir own window through a single systemsign-on, and shares information moreefficiently across the organization,enabling high-performance results.Satisfied by the implementation’s results,QAL tapped Accenture to provide ongoingSAP application management services.

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RocheRoche is a $22 billion global health carecompany headquartered in Switzerlandand operating through two divisions,pharmaceuticals and diagnostics.

Roche’s pharmaceuticals divisionobserved that the supply chain processesconnecting local markets and productionsites were largely unintegrated and seldomstandardized. As a result, demand visibilitywas limited, forecasting effectiveness wascompromised, and response and replenishment times often were slow.

Accenture helped Roche create a newsupply chain operating model; redesigndemand and supply planning processes;introduce a regional planning organization;formulate new reports and key performance indicators; and work with SAPto customize, implement, test and integratethe SAP Advanced Planning Optimizationand Business Warehousing solutions.

Roche, Accenture and SAP created anintegrated supply chain that is efficient,flexible and customer friendly, and did soon time and on budget. Its cornerstone isa single planning organization that coordinates supply and demand at aregional level and optimizes inventoryinvestments across the enterprise. Inaddition, Roche now works from oneconsensus forecast for each product ineach market, with detailed, consistentdemand information that is visible to allstakeholders. Information about Rochesupplies, planned stocks and productionresides in a single SAP system, with clearcommunication across factory sites andmarkets. As a result of these break-throughs, forecast accuracy and availability are higher, while lead timesand safety stocks are lower.

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Roche now works from one consensusforecast for each product in each market,with detailed, consistent demand information that is visible to all stakeholders.

RWE selected Accenture to draw on itsvast SAP and finance & performancemanagement experience. The RWE andAccenture team implemented an integrated system for legal consolidation,management reporting, corporate planningand forecasting. The system—based onSAP Strategic Enterprise Management-Business Consolidation System (SAPSEM-BCS 4.0), SAP Business InformationWarehouse (BW 3.5) and SAP’s BusinessPlanning and Simulation module (BPS3.5)—helped RWE harmonize, standardizeand consolidate the controlling andaccounting processes. Additionally,Accenture developed a dynamic templateapproach which allows RWE to deploy theglobal system to the groups divisions andlegal entities allowing them to enhancethe corporate functionality by additionalindividual requirements.

The new SAP system—which RWE wasone of the first to implement—provides support to more than 1,000 users inapproximately 400 legal entities. WithAccenture’s help, RWE transformed itsaccounting and controlling processes,streamlining and consolidating thoseprocesses in a single, integrated platform.As a result, RWE is consolidating the ITlandscape as per the objectives of thegroup IT strategy, reducing its IT servicecosts, increasing analytic capabilities,decreasing time for collecting data andreducing the data reporting volume.

RWERWE is one of the world's largest utilitiesproviding electricity, gas and water, tomore than 100 million clients in theUnited States, United Kingdom, Germany,Central and Eastern Europe. After havingmaximized the individual performance ofit’s Accounting and Controlling functions,RWE wanted to integrate and harmonizeAccounting and Controlling processesand systems on a global basis. With thisintegration of external and internalreporting, RWE wanted to bring it’sfinance function a further step ahead ofit’s competitors.

Siam CementGroup P.L.C.Siam Cement Group P.L.C. is a majorconglomerate with an international reputation. After Asia’s financial crisis of1997, Siam Cement held $4.5 billion inforeign debt and faced stiff competitionfrom multinationals. Siam Cement soughtto streamline operations, sell its noncoreassets and invest in IT to gain a competitive international advantage.

Siam Cement needed a cost-effectivesolution to transform its IT capabilities

without diverting excessive resources toits noncore businesses.

Leveraging their existing relationship,Siam Cement selected Accenture to help iton its journey to achieve high performance.Accenture brought deeply-skilled resourceswith eCommerce experience to the project.Accenture recommended a 50/50 jointventure for IT outsourcing and the twocompanies created IT One. IT One providedtotal IT business support to Siam Cementincluding Web-based applications, enterprise resource planning, supply chainmanagement and eCommerce infrastructure. IT One also trains SiamCement’s workforce.

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Accenture partnered with the bank as itshifted the focus of its HR role fromadministrative and transaction-basedactivities to providing higher-value,strategic and business advisory services.

The Accenture-assisted restructuringprogram enabled Siam Cement to transform its competitive position. SiamCement eliminated its foreign currencydebt. It streamlined—via IT One—its ITcapabilities, increased efficiency andreduced costs. In its first three years alone,IT One produced high-performance results.It implemented Asia’s largest SAP enterprise solution, delivering 30 percentproductivity gains to the client; added acall center servicing 5000 users; andimplemented I2 supply chain managementsolutions to external clients.

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Standard Bankof South AfricaA prominent South African-based financial services company with a globalpresence, Standard Bank operates from17 African countries and 22 countries onother continents, including the key financial centers of Europe, the Americasand Asia. Standard Bank embarked on a journey to transform its humanresources organization.

Standard Bank faced significant challenges in delivering HR services acrossits domestic operations. The bank had anumber of disparate HR systems runningacross the various divisions, resulting in a

lack of data integrity. The lack of claritybetween centralized corporate HR functions and decentralized business unitHR delivery units resulted in duplicationand inefficiencies.

Accenture was selected as the implementation partner to deliver theintegrated SAP HR capabilities across thegroup, including the SAP E-Recruitingsolution. Accenture was involved in allcore program activities, including program,journey and change management, businessprocess design, SAP configuration, technical architecture development andperformance testing. In effect, Accenturepartnered with the bank as it shifted thefocus of its HR role from administrativeand transaction-based activities to providing higher-value, strategic andbusiness advisory services.

The integrated HR solution delivered byAccenture provides Standard Bank witha foundation for achieving the HR costreduction and improved HR effectivenessthrough the process, system and organization changes. The implementationof self-service technology further reducedhuman resource administration, improvedcost control and allowed line managementto take ownership of people management.The implementation of the HR sharedservices center has enabled the transformation of the human resourcefunction by alleviating administration andtransactional pressures from HR consultants allowing them to focus onbeing strategic business partners. TheSAP E-Recruiting solution will furtherreduce recruitment administration costsand improve recruitment service delivery.

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SumitomoChemical Co.,Ltd.Sumitomo Chemical Co., Ltd. is one of thecore companies of the Sumitomo Group,and a world-class manufacturer of synthetic chemicals, including basicchemicals, petrochemicals, fine chemicals,chemicals for electronics, agrochemicalsand pharmaceuticals. Key components ofthe company’s strategy are continuingthe globalization of its operations andachieving the highest customer satisfaction levels. To support theseobjectives, Sumitomo Chemical knew ithad to create an integrated management

information system to help increaseoperating speed and performance.

Consequently, the company selectedAccenture as a partner to its SumitomoChemical System Services (SSS) subsidiary.SSS acts as prime vendor for all information systems work of the parentcompany. Working together, Accentureand SSS implemented SAP to support thekey functions of supply chain, accounting,human resources and business intelligence.In addition, the team integrated a numberof legacy systems to improve consistencyand reduce complexity. The result was ahighly scalable and reliable informationsystem infrastructure.

The pilot system test started in January2004 alongside the large-scale infrastructure with 6,000 users. Go-live

for the full system in April 2004 wastrouble-free, clearing daily, monthly andquarterly processing with flying colors.The new system continues to operatestably today.

One of the reasons for the success of thisproject was the absolute determination ofthe employees of Sumitomo Chemical tomake the introduction of the new systemsucceed. Another important contributionwas the main project communication tool,“kawaraban,” the employee newsletter ofwhich more than 100 issues were published to share project goals, systemprogress and scheduling with all users.Accenture continues to support SumitomoChemical in the horizontal deployment ofthe system to affiliated companies, and inimprovements in supply chain managementpractices and other operations.

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State of HessenIn the global race for investors and innovative workplaces, the State of Hessenwants to succeed. A flexible, cost-effectiveand customer-oriented administration isa crucial factor in the economic competition. To reach this goal, theHessian government is implementing SAPR/3 to restructure all statewide accountingand HR processes.

The State of Hessen plays a leading rolein the German public sector by pursuingconsequent and extensive changethroughout the whole administration.Success depends on moving from cash-based to accrual accountancy within thegiven legal framework, implementing SAPR/3 in 800 agencies from nine ministriesand transferring the needed knowledgeto 16,000 end users.

Accenture supports the State of Hessen inmanagement, conception, implementation

and operation of the project. The designof new accounting and HR processes isbased on the development of a state reference model consisting of standardized processes and methods foraccounting and HR for the whole stateadministration. Based on this processmodel, the implementation of SAP R/3 isaccomplished. To leverage the organizational change, a shared servicecenter is set up and serves as centralinformation and service-point for application development, operation support and user training.

The implementation of this comprehensivetransformation project enables the Hessiangovernment to accomplish goal-orientedfinancing, effective controlling mechanismsand modern human resource management.Together they facilitate the transformationof the Hessian government toward aservice-oriented and competitive administration that succeeds in reducingcosts, creating value and using humancapital efficiently.

The new SAP system created a highlyscalable and reliable information system infrastructure for SumitomoChemical Group.

WoodsideEnergy LimitedWoodside Energy Limited, Australia’slargest oil and gas producer, operates theNorth West Shelf, the Laminaria andLegendre offshore oil and gas fields. In1997, Woodside implemented an SAPenterprise system, upgrading in 2000 and2001. Woodside sought maximum valuefrom its SAP investment, looking to reduceits application management and development costs, improve service quality,boost workforce skills and expand itsbusiness regionwide.

Woodside needed a supplier that wouldfocus on the company’s requirements. Itneeded the right supplier and the right

model to achieve the company’s key aimsof reducing costs while simultaneouslyimproving service.

After a competitive selection, Woodsidechose Accenture based on its deep SAPskills and global implementation record.Accenture and Woodside entered into aco-sourcing agreement, establishing anSAP applications management and development center, Adesi, in Perth.Adesi delivers SAP applications management to Woodside including Level1, 2 and 3 support and BASIS, enhancements and development projects,and service-account management.Additionally, Adesi operates as a multi-service client center, supporting WesternAustralian, Asian oil and gas, and otherAccenture clients.

In its first year, Adesi transitionedWoodside’s SAP systems, maintained thesupport and development functions andmet its high-performance financialexpectations. “Adesi has transformed theway we approach our SAP managementcapability needs. It has increased ouroperational efficiency and reduced ouroperational costs, and will provide similaropportunities for other customers of theCentre of Excellence,” said AndrewMaiden, Woodside’s director of BusinessServices. Moreover, the co-sourcingarrangement is deepening Woodside’s SAPknowledge and broadening the capabilityof its people. With new customers,Woodside is achieving its SAP Centre ofExcellence vision—servicing companies inAustralia and across Asia Pacific.

Accenture and Woodside entered into aco-sourcing agreement, establishing an SAPapplications management and developmentcenter. The co-sourcing arrangement isdeepening Woodside’s SAP knowledge andbroadening the capability of its people.

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About Accenture

Accenture is a global management consulting, technology services and outsourcing company. Committed todelivering innovation, Accenture collaborates with its clients to help thembecome high-performance businesses andgovernments. With deep industry andbusiness process expertise, broad globalresources and a proven track record,Accenture can mobilize the right people,skills and technologies to help clientsimprove their performance. With morethan 100,000 people in 48 countries, thecompany generated net revenues ofUS$13.67 billion for the fiscal year endedAugust 31, 2004. Its home page iswww.accenture.com.