accenture bank in gal nova brochure

8/4/2019 Accenture Bank in Gal Nova Brochure

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Seizing the initiative in banking...Banks today are under greater pressure

than ever to achieve high performance.

This means reducing their cost base

while simultaneously increasing their

customer focus. The challenge is to

improve service delivery and market

responsiveness, but with no loss of

operational agility.

Simultaneously achieving these appar-

ently conflicting objectives at the same

time is not easy. Put simply, how can

banks cut costs without damaging their

capabilities and future growth potential?

Accenture’s experience and research

into the attributes that drive high

performance in banking confirm that

the most effective route to achieving

these goals is to industrialize banking

operations.

...through industrialization

In Accenture’s view, banks that success-

fully industrialize their operations will

be positioned to be tomorrow’s high-

performance businesses. And although

these winning banks will have widely

differing strategic objectives, they will

each share three core characteristics.

First, they will be more differentiated

on the outside than their competitors.To pull ahead of the competition and

maintain their lead, banks must formu-

late and execute a distinctive strategy

that differentiates them in the eyes

of their customers. Whether this dif-

ferentiation is created by having better

products, services or distribution, there

has to be something about a high-per-

formance bank that makes it unique in

its marketplace.

Second, they will be more simplified

on the inside in terms of their operating

model. Complexity is the enemy of speed

and efficiency, and few global industries

are as complex as financial services.

Banks that succeed in simplifying every-

thing—products, processes and systemsacross the entire organization—will be

well placed to become high performers.

Third, they will be outstanding at

execution, demonstrating not only

higher operational performance but

also excellence in the delivery of com-

plex business change. Leading financial

institutions understand the absolute

need to prioritize execution as a core

capability. This means achieving excel-

lence in executing business processes

as well as in planning and managing

investments and change programs

across the organization.

Accenture believes that the next gen-

eration of high-performance banks willbe industrialized—meaning they will be

defined and driven by these three core

characteristics. As a result, they will be

able to reduce costs without damag-

ing their future growth potential. The

question for many banks is how to

make the transition to industrialized

banking. Accenture has an answer.

Alnova Financial Solutions delivers

high performance by industrializing

banking operations



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Alnova Financial SolutionsTM—which

is owned by Alnova Technologies

Corporation, S.L., a subsidiary of

Accenture—is Accenture’s core banking

solution that enables banks to drive

their own destiny and navigate their

journey to high performance. Alnova

Financial Solutions helps banks achieve

high performance by giving them a

clear, comprehensive and direct routeto the industrialized banking opera-

tions of the future. This route has been

tested and proven by well over a hun-

dred banks in more than 20 countries,

some of them servicing more than 10

million customers each.

These banks are now achieving clear

benefits in terms of business results.

At the same time, Accenture’s global

reach, technological expertise and deep

industry knowledge have enabled suc-

cessful execution of Alnova Financial

Solutions implementation projects.

What is Alnova Financial Solutions?

Alnova Financial Solutions is a modu-

lar core banking solution that supports

real-time processing, integrated chan-

nel delivery and customer relationship

management. Developed for banks that

want more than an off-the-shelf solu-

tion, it is one of the most completetechnology platform solutions avail-

able and is designed to help embed the

most efficient way of running banking

operations. To achieve this, Alnova

Financial Solutions is implemented

by Accenture.

By working with Accenture, each

client gains a tailored, state-of-the-art

solution that supports process-driven

transformation of its operations, open-

ing the way for it to become an industri-

alized, high-performance bank through a

manageable, phased approach. Whether

the transformation is total or modular,

Alnova Financial Solutions provides the

foundation for a clear and executableroad map that allows the bank to gain

greater operational agility while evolving

at its own pace and at a competitive

total cost of ownership (TCO).

Driving business results

The benefits delivered by Alnova

Financial Solutions are underpinned

by its unique combination of features

and capabilities. Covering the full

spectrum of universal banking needs,

it is a highly integrated solution offer-

ing browser-based and smart-client

application options to achieve seam-

less coordination across multiple

delivery channels.

We have already said that Alnova

Financial Solutions embeds the most

efficient way of running a bank. But

what does this mean in terms of per-

formance figures? Accenture’s experi-

ence shows that Alnova FinancialSolutions can help banks achieve

competitive cost-efficiency ratios:

major clients today are averaging

percentages in the low-to-mid 40s.

The accompanying information panel

describes some case studies of busi-

ness outcomes delivered.

Alnova Financial Solutions:Supporting high performancethrough industrialization Providing key features

Taken together, these proven capabilities

and outcomes position Alnova Financial

Solutions as an industry-leading, end-

to-end and reusable core banking solu-

tion that performs servicing and manu-

facturing with scale efficiency.

Alnova Financial Solutions:

• Is an evolving asset (see information

panel on innovation). Examples of

innovations include applying service-oriented architecture (SOA) and

business process management (BPM)

techniques through an ongoing series

of releases to become the core of

a process-centric banking solution

based on the Accenture model of a

high-performance bank.

• Provides a comprehensive front-end

solution based on a powerful multi-

channel architecture, industrializing

the sales process while enabling the

bank to offer its customers a seamless

experience across all channels. It also

offers comprehensive, SOA-based

banking functionality for integra-

tion into portals and third-party

front ends.

• Encompasses a dedicated banking

customer relationship management

solution that allows the bank to

identify and focus on the needs of discrete client segments.

• Uses a core reference version with

localization and functional delivery

accelerators to support clients’

varying strategies, requirements

and business models.

• Offers predictable, progressive

implementation processes that align

the IT transformation with the oper-

ational model by applying Accenture’s

expertise in banking industry and

systems integration projects.

• Benefits from Accenture’s proven

systems integration methods, tools

and accelerators—and from access

to the Accenture Global Delivery

Network. This differentiated capa-

bility helps the client bank realize

both project and operational cost

advantages without the heightened

geographic risk associated with usinga purely offshore-based systems

integration provider.

Differentiation

Simplification

Execution

Mastery

Analytical CRM

M&S

General Ledger

Risk Management

Collateral Management

Resource Planning

AutomaticClearing House

SWIFT

Central Bank

External

Institutions

External Services

Deposits

Lending

Payments

Cards

Capital Markets

Leasing

Factoring &Confirming

Trade Finance

Insurance

Mutual Funds

Securities

Pension Plans

Product Factory Fees Factory

CustomerInformation System

Operational CRM

Corporate Data Integration Rules

Mobile • PDA • Kiosk • Call Center • Brochures • Internet Bank ing • ATM • POS

Multichannel Architecture

Operational Management

Core Functionality Expanding Functionality

DocumentManagementReportingMailingPrinting

Information Center Institutional

Relationship

Factories

= Third-party software within alliance network

Figure 1:

How Alnova Financial Solutions application architecture helps industrialize banking operationsAlnova FinancialSolutions canhelp banks achievecompetitive cost-efficiency ratios.



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Creating proven competitive edge

Alnova Financial Solutions unites and

leverages all these features via an

integrated, consistent solution spe-

cifically tailored to the bank’s unique

needs, enabling it to move at its own

pace toward the industrialized model

that drives high performance. Alnova

Financial Solutions achieves this by

harnessing three key advantages:

1. State-of-the-art, industry-spe-

cific technology—Alnova Financial

Solutions has always been regarded

as a state-of-the-art solution. Sinceits inception 15 years ago, it has been

revolutionary in facilitating customer-

centricity and using layered technical

architecture, among other innovations.

Now it is evolving into a process-

centric solution that enables banks

to keep pace with internal priorities

and external market demands. Alnova

Financial Solutions uses proven indus-

try processes, frameworks and refer-

ence catalogues provided together with

the software, while also capitalizing on

ongoing technical innovations as they

emerge, such as BPM and SOA.

2. A unique combination of flexibility

and control—Alnova Financial Solutions

delivers business services and business

processes that can be integrated flex-

ibly with legacy solutions. This flexibility

means that implementations can range

from enterprisewide transformation

programs to more focused, step-by-step change projects. Alnova Financial

Solutions empowers the bank to con-

trol its own development and business

direction by tailoring the solution to fit

its environment at a competitive and

controllable TCO. To maximize this flex-

ibility, source code is provided to client

banks to help them integrate applica-

tions and processes as efficiently and

effectively as possible. The resulting

blend of flexibility and control opens

the way to pervasive business benefits,

including: speeding up time-to-market

for new products by up to 75 to 80

percent, helping to lower cost/income

ratios by several points (which has now

been shown to generate an average

improvement of 10 to 15 percentage

points over five years), and helping the

bank achieve faster and more profitable

growth thanks to better execution of

strategy due to more precise manage-

ment and control of the business rules.

Accenture is committed to Alnova Financial Solutions and

its evolution. For 15 years, Al nova Financial Solutions has

continuously been providing state-of-the-art functional and

technical concepts for banking:

• A customer-centric, modular solution for banking

operations.

• Technological flexibility. Business applications are iso-

lated from environmental changes.

• The product factory concept. Products are created and

activated in real time, allowing faster product creationthrough copy-and-paste functionality and enabling a dra-

matically improved time-to-market.

• Online and real-time processing. Services can be moni-

tored and systematically improved.

• Business process automation. Straight-through process-

ing (STP) and other forms of automation help minimize

duplicate entries and human intervention.

Key developments have included incorporating new technolo-

gies such as Microsoft .NET and new concepts such as com-

ponent-based approaches and multichannel architecture.

We have also added new functions and capabilities such as

integrating customer relationship management (CRM) intel-

ligence into core banking processes and product applica-

tions, ensuring that key commercial CRM attributes such

as customer segment and channel or geographical area are

embedded throughout the core banking system. As a result,

the commercial banking decisions and rules are automaticallyextended and applied all along the value chain.

More recent steps forward have included the systematic

incorporation of BPM and SOA.

Alnova Financial Solutions: a track record of innovation

The flagship banking market where Alnova Financial Solutions

initially proved its worth was Spain—one of the most price-

and cost-competitive markets in Europe. Spain has one of the

most efficient banking industries, both in terms of business

and IT efficiency (with cost/income ratios in the mid-40s

when the European average is the mid-50s). The success of

Alnova Financial Solutions in the Spanish banking market

springs primarily from three factors: its customer-centric

model, intensive use of innovative technology and a high

degree of operational standardization. For clients, the ben-

efits realized following implementation include major opera-tional gains and significant reductions in costs.

One major Spanish savings bank used Alnova Financial

Solutions as the engine for the replacement of its core

banking system and for the migration to a new operat-

ing model involving process and product transformation, as

well as a back-office reengineering project that took busi-

ness back-office operations staff down to 4 percent of total

headcount. As a result, over six years the cost/income ratio

plunged from 72.2 percent to 42.6 percent.

Another leading international bank has implemented Alnova

Financial Solutions as a single multi-country platform to

support its international expansion, with a single operat-

ing model for Latin American countries and new product

development capabilities that reduced time to market by 75

percent to 80 percent. Its six-year cost/income ratio fell from

60.7 percent to 37.9 percent.

Following the proven delivery of business benefits among

Spanish, UK and Latin American banks, other banks around the

world are making increasing use of Alnova Financial Solutionsto power their drive toward high performance. Major transfor-

mation projects using Alnova Financial Solutions as the core

enabler have been executed successfully in many countries,

with recent examples including BAWAG P.S.K. (Austria) and

PKO Bank Polski (Poland), to name just two.

Alnova Financial Solutions in action: case studies

3. Credibility and predictable

outcomes—Alnova Financial Solutions

is a proven solution that helps banks to

achieve predictable outcomes and sup-

ports business strategies at minimum

risk. Having been used successfully by

more than 100 banking industry clients

in over 20 countries, Alnova Financial

Solutions employs proven functional

and technical accelerators—including

frameworks, testing kits, and conver-

sion or database tools—to help enable

delivery success. By providing a sys-

tematic, standardized, robust, flexible

and customizable platform, AlnovaFinancial Solutions also facilitates

the integration of newly acquired or

greenfield operations and can and can

reduce the risk inherent in mergers,

acquisitions and international expan-

sion strategies.

Delivering ongoing support and

innovations

Going forward, Alnova Financial

Solutions will continue to offer cutting-

edge innovations. Accenture has been

leading the way in key areas of bank-

ing technology, and our track record of

innovation will continue into the future,

benefiting Alnova Financial Solutions as

well as its new and existing clients.



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For 15 years, Alnova Financial

Solutions has been providingstate-of-the-art functional andtechnical concepts for banking,and our track record of innovationwill continue into the future.



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Differentiation

Simplification

Execution Mastery

Profitable growth

Customer retention

Optimized cost structures

Improved resourcesassignment

Business execution

Transformation processes

• CRM tools and customer-centric applications• Flexible product configuration

• Customer-oriented evaluation tools• Pricing based on segmentation schemes• Complete multichannel capabilities

• High data volumes with maximum scalability• Flexible, industrialized M&A and

international expansion engine• High level of automation• Parameterized, customer-oriented processes

for back- and front-office scenarios

• Single customer experience through all channels• Improved financial results and risk exposure

due to precise management of business rules• Improved credit quality• Minimized delivery risk: accelerators,

frameworks and predictable outcomes

• Faster speed-to-market

• Improved cross-selling ratios

• Improved quality of service

• Better customized offers to clients

• Scalability: from 100K to +10M customers

• Cost/income ratio improvements• Improvement in commerical productivity• Optimized staff distribution: branch and back-office

• Profitable growth: organic and inorganic growth with

controllable headcount increase

• Improved IT efficiency

• Improved reputation with clients and investors

• Maximum availability levels

• Predictable delivery risk

Our value proposition... ...through... ...which provides...

In a bank’s migration to a more efficient

and effective operating model, Alnova

Financial Solutions helps it to introduce

new processes and functionality to

achieve defined business goals. At the

same time, Alnova Financial Solutions

allows synergies to be identified and

realized across the organization.

In doing so, Alnova Financial Solutions

provides a degree of control, flexibility,

integration and operational coherence

that we believe is unrivalled by any other

solution. Alnova Financial Solutions

enables a bank to achieve high standardsof efficiency, functional and technical

scalability, customer-centricity and com-

mercial productivity.

Implementing and customizing Alnova

Financial Solutions with Accenture

Accenture has the knowledge, experi-

ence and assets needed to help banking

businesses realize their full potential and

achieve high performance. Leveraging

the strength of knowledgeable banking

and IT transformation people, Alnova

Financial Solutions is the result of over

15 years of experience in providing inno-

vative solutions for the banking industry.

Accenture Financial Services has more

than 2,500 professionals with core

banking and Alnova platform expertise

to support Alnova Financial Solutions

projects. Our professionals’ work is

complemented by nearshore and offshore

capabilities at Accenture Delivery Centers

in Buenos Aires, Madrid, Manila, Warsaw

and elsewhere. Our experienced profes-

sionals are specialists in:

• Program and project management.

• Banking processes and business

architectures.

• Product development.

• Product-oriented consulting services.

• Delivery services: customization,

testing, data conversion and more.

• Technology support and more.

Independent commentators confirm

Accenture’s continued global leadership

in terms of major systems integration

projects. In 2008—for the second year in

a row—the respected IT market research

firm IDC named Accenture the worldwide

leader in systems integration services.

The combination of Accenture experi-

ence and Alnova Financial Solutions

is enabling banking organizations

to demonstrate superior business

outcomes and sustain their journeys

toward high performance.

Beginning the journey…

The customized implementation of

Alnova Financial Solutions is help-ing a significant number of banks to

succeed in their respective business

strategies and continually demonstrate

superior performance.

Alnova Financial Solutions puts your

bank in control of its own destiny—

with an industrialized solution tailored

to help you with your current needs

and strategies for the future. Let

Accenture experience help you succeed

in making strategies into realities.

Realizing the benefits of Alnova Financial Solutions

Figure 2:

Examples of Alnova Financial Solutions value propositions and benefits delivered



Copyright © 2008 Accenture

All rights reserved.

Accenture, its logo, and

High Performance Deliveredare trademarks of Accenture.

About Accenture

Accenture is a global management

consulting, technology services and

outsourcing company. Combining

unparalleled experience, comprehensive

capabilities across all industries and

business functions, and extensive

research on the world’s most success-

ful companies, Accenture collaborates

with clients to help them become

high-performance businesses and

governments. With more than

186,000 people in 49 countries, the

company generated net revenues

of US$23.39 billion for the fiscal

year ended Aug. 31, 2008. Its

home page is www.accenture.com

Copyright © 2008 Alnova Technologies

Corporation. All rights reserved.

For more information on Alnova

Financial Solutions, please visit

www.alnovatech.com.

Alnova Financial Solutions is aregistered trademark and product

owned by Alnova Technologies

Corporation, an Accenture subsidiary.

accenture bank in gal nova brochure

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