access florida system replacement oral negotiations october … · 2013-03-04 · development lead...

ACCESS FLORIDA

System Replacement

Oral Negotiations

October 31, 2012 – November 1, 2012

Copyright © 2012 Accenture All rights reserved.

Agenda

2

Company and

Team Experience (Implementation

and O&M)

Solution

Overview

Solution

Architecture

Functional

Requirements (Intake, Assessment

and Application)

Question and

Answer

Project

Approach (Implementation

and O&M)

Meeting

Kickoff

Meeting Kickoff


The Accenture Team Experienced and Committed to Help Achieve Your Vision

3


Company and Team Experience

4

• 26 years of relevant experience

• Leads Accenture‟s U.S. DHHS key

program areas including CDC, CMS, and FDA

• Led large, complex enterprise-wide projects in Health

and Human Services

• Manages large, transformational project initiatives

• 3 years living and working in Florida, leading projects

with DOR, DBPR, and DMS

Cindy Hielscher, Project Manager

Proven Project Leader with the Right Experience

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez

Project Mobilization Lead

Tim Murray

Project Manager

Cindy Hielscher

Project Management Office

Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins

Production Support Open Systems Support Mainframe SupportBusiness Analyst

Support

O&M

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


Agenda

5

Solution

Overview

Solution

Architecture

Functional


and Application)

Question and

Answer

Project


and O&M)

Company and


and O&M)

Meeting

Kickoff

Company and Team Experience

(Implementation and O&M)


Company and Team Experience Enabling DCF to Move to the Next Level

6

Setting the Stage for DCF Success and More …

Universal

Eligibility


Company and Team Experience Jorge Benitez, Executive Sponsor

7

• Florida native, University of Florida

graduate, and lives and works out

of Miami

• Over 30 years with Accenture

• Managing Director and Chief Executive of North

America, focused on Accenture‟s business strategy and

growth in North America

Committed to Bringing the Best of Accenture to Florida ACCESS

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


Company and Team Experience A Focus on Our Client‟s Clients

8

Focused on North America with a Passion for Florida


Company and Team Experience Greg Martin, Executive Advisor

9

• Tallahassee-based with a record of success in Florida at

DBPR, DMS, DOR, and OFR

• Managing Director of the Florida Health and Public

Service Practice

• More than 28 years experience

• Global Lead for Accenture‟s Regulatory Practice

• Community commitment includes American Lung

Association Board, Dress for Success Program,

Veteran‟s Job Search Workshop

Focused on Florida with an Unmatched Track Record of Success

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


Company and Team Experience Accenture in Florida

10

Helping the State to Improve the Lives of Floridians


Company and Team Experience Debora Morris, Executive Advisor

11

• Integrated Social Services Industry Lead for North America

• Former Deputy Commissioner for the Texas Department of

Human Services (DHS)

• Over 25 years of Health and Human Services experience

• Account Manager for Kansas‟ integrated eligibility project

(KEES) and Iowa Eligibility System (ELIAS)

• Consulting Magazine‟s 2012 Women Leaders in Consulting

Leadership Award

Public Assistance Leadership Driven from Practical Experience

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


Company and Team Experience The Right Experience and Commitment

12

11 eligibility solution implementations delivered on time and on budget

15 years dedicated to making eligibility systems flexible, configurable, and

easy to maintain

8,000 Human Services professionals

100 successfully completed health and human services projects

30 years of health and human services experience

7 industry-focused Accenture Software businesses offering over 50 products

to clients in 36 countries

#1 ranking for the 4th consecutive year in IDC rankings of Systems

Integration (SI) services

#1 leader ranking from Gartner for SOA Implementations

$15M+ investment in leading edge eligibility product

15 years implementing major systems and delivering IT and consulting

projects with the State of Florida

The Right Team for Large Human Services Projects


Company and Team Experience The Right Experience

13

Our Unique Experience is the Foundation for Your Success

IOWA DHS


Company and Team Experience Dave McCurley, Executive Advisor

14

• Global Managing Director for Accenture Software

• Over 27 years of relevant experience in the Public

Sector

• Formerly Accenture‟s Global Managing Director for

Health and Human Services

• Overall responsibility for the Software Solution proposed

for the ACCESS FLORIDA System Replacement project

Helping People with Software Driven Human Services Innovation

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


Company and Team Experience Accenture Software - Current Portfolio of Products

15

P&C

Insurance

Life

Insurance Banking

Consumer

Goods

Freight &

Logistics

Human

Services

Health

Services

Human

Capital

Management

Digital

Services

Travel

Services

Accenture

Claim

Components

Accenture

Duck Creek

Accenture Ins.

Data Migration

Factory

Accenture Life

Insurance

Platform

Accenture Ins.

Data Migration

Factory

Alnova

Accenture

Multi-channel

Platform

Accenture

Product & Fee

Factory

Accenture CAS

Accenture

Freight &

Logistics

Software

Accenture

Public Service

Platform

Accenture

Public Health

Platform

(Medicaid)

Accenture

Audit &

Compliance

Accenture

Clone & Test

Accenture

Quick

Document

Builder

Accenture

Video

Solution

Accenture Fare

Management

Solution

• 10 Businesses

• 50+ Software Products

• 1700+ clients

• Sold into 38 countries

• 2700+ professionals

• 10 Software Solution Centers

IOWA DHS

Software Products and People that Power Major Organizations

http://images.google.ca/imgres?imgurl=http://www.awib.org/content_frames/FedEx Logo.jpeg&imgrefurl=http://www.awib.org/content_frames/2006Sponsors.html&usg=__xImS3X5FmqpUaB7Tj4VpORRI_A0=&h=322&w=900&sz=15&hl=en&start=2&sig2=PChXvLOOfnlUP1mxdRhQZg&tbnid=kvYq3R0N2mN-RM:&tbnh=52&tbnw=146&prev=/images?q=FedEx+Logo&gbv=2&hl=en&ei=4ZJxSvCvOcjisAbClYGcDA


Company and Team Experience Accenture Software - The APSP Product Suite

16

Real SOA Architecture to Power Large Public Sector Processing FL FIES 12.0005

• Rules• Forms• Reporting• ECM

• Address Normalization

• Identity Resolution

• IDM• Access Mgmt• Audit

• BPM• EAI

Technical Services

Presentation Services

Business Services

Se

rvicesS

erv

ice

s

Le

ga

cy Ap

plica

tions

Data Services

OLTP

Rules

Reporting

FoundationServices

Enterprise Service Bus

Pre-built Services

Ext

ern

al A

pp

lica

tions

Database

Application & Rules Engine

Service Layers

Services & Frameworks

Adapters

Integration & Workflow

Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


Accenture Benefits

Management System

Accenture Citizen Self-

Service Portal

Future Composite

Applications:HBE, Others

Knowledge


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony DiCuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M

Florida Resident Key Personnel

Company and Team Experience The Accenture Team

17

An Experienced Team with a Track Record of Success


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Tim Murray, Project Mobilization Lead

18

Industry and Technical Experience, with a Local Delivery Record

• More than 21 years of relevant experience

• Led similar transition for the State of Texas eligibility system

• Led transition of 46 systems and over 60 staff for an O&M

project with the Florida Department of Management

Services

• Tallahassee-based leader in Accenture‟s Technology

Practice

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Chris Wade, Program Management Office (PMO)

19


on Florida IT projects

• Currently the Project Director on Florida‟s Office of Early

Learning ELIS project

• Previously served as Project Lead at Florida DBPR

• Experienced in technology modernization and

organizational transformation

• Tallahassee-based and Florida resident for 44 years

Experienced Project Director, Focused on Process Improvement

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Mike Jackman, Operations Manager

20

• More than 15 years

of relevant experience

• Leadership roles across the spectrum of the project

lifecycle

• Proven experience implementing and supporting large

enterprise systems for the largest Florida agencies

• Local Tallahassee-based experience

State of Florida Experience with a Deep and Diverse Skillset


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

Company and Team Experience Kim Koegel, Implementation Lead

21

• Tallahassee-based with over 13 years experience

supporting State of Florida projects

• Statewide Change Management Lead for 10 years on

MyFloridaMarketPlace project

• Leads change management, communication and

readiness activities for complex system implementations

• Has worked with many partner organizations of DCF

across the State

Experienced Delivery Leader with Significant Florida Experience


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Jim Burns, Training Lead

22

• More than 20 years experience with a focus on training

development and delivery

• Practical experience as a social worker and an eligibility

worker/supervisor in the State of California

• Led large training and change management efforts on

projects throughout 4 states

• Certified Master Trainer

Certified Trainer with Relevant Field Experience

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Jina Braynon, Organizational Change Management Lead

23

• More than 8 years experience in training development

and management

• Extensive knowledge in Instructional Systems Design

and Curriculum Development

• Held similar roles on other major systems

implementation project at Public Sector clients

• Florida-resident

A Passion for Training and Diligent about Readiness

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

Company and Team Experience Arasu Dakshin, Application Development Lead

24

• More than 22 years of relevant experience

• Experienced with assisting States to achieve Federal

Certification

• Working with same proposed suite of products at

Kansas KEES project

• Former responsibility for Health and Human Services

and Unemployment Insurance Practices

• Manages large teams in building enterprise applications

Experienced Public Sector Application Development Leader


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Kevin Hogg, Conversion Manager

25

• 18 years experience in the Health and Human Services

industry

• Led the SNAP and Medicaid conversions for NC FAST

• Led the conversions of all programs for the Idaho IBES

project

• More than 15 years of data management and data

conversion and migration experience

A Specialist in the Conversion of HHS Program Data

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Shanna Wiley, Testing Manager

26

• More than 9 years experience in test planning,

preparation, execution and management for complex

system implementation projects

• Manages more than 100 testing resources supporting

multiple projects at the Testing Center of Excellence

• Experience testing Health and Human Services

solutions

Certified Tester and Deep Test Management Capabilities

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Danielle Klayman, Requirements Manager

27

• More than 11 years of eligibility experience

• Deep large state eligibility experience from work in

California, New York City and Texas

• Led the requirements management for the Kansas

KEES project

• APSP expertise proven in multiple roles with a focus on

end users interests

Functional Depth and Hands On Product Experience

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Paul Moore, Technical Lead

28


• Technical Lead and Architect for Health and Human Services

Solutions for 20 years

• Award-winning use of technology innovation on projects in

five different states

• Broad IT background and product experience

• Tallahassee-based leader in Accenture‟s Technology Practice

specifically for Health and Human Services solutions

A Skilled Technologist with the Ability to Lead Complex Initiatives

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony DiCuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Tony DiCuffa, Senior Application Engineer

29

• Chief Technical Architect for Accenture Software‟s Health

and Human Services product suite

• Serving as the Technical Architect for the Kansas KEES

project

• Brings functional knowledge to the product through work on

3 major Health and Human Services implementation projects

• Co-architect and lead engineer for the Accenture Public

Service Platform – the foundation for the ACCESS solution

Functionally and Technically Skilled to Drive Practical Solutions


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Henry Wu, System Architect

30

• 11 years experience implementing IT solutions in Health

and Human Services

• A skilled technologist in J2EE and COTS products

• Experienced architect of Application and Infrastructure

Design

• Performed in a similar capacity for both the HHS

Connect and ACCESS NYC projects in New York City

Deep Technology and Architecture Skills to Implement Your Solution

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Zhen Zhu, Interface Manager

31

• 12 years experience in enterprise data integration, SOA

and solution architecture

• Architected the enterprise integration framework for the

NC FAST statewide integrated eligibility solution

• Developed more than 30 interfaces as the Interface

Manager for the NYC CARES case management solution

• Certified Oracle Database Administrator and certified

Accenture Technology Architect

Implemented Award Winning Eligibility Integration Innovations

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M


PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Mike Jackman


Support

O&M


Company and Team Experience Quality Assurance Advisors

32

Julie Booth

• Managing Director for

Accenture‟s NA Human

Services practice with more than 20 years of

systems development and implementation experience

Laser Focused on our Clients and on Quality

PROJECT LEADERSHIP

Executive Advisors

Greg Martin

Dave McCurley

Debora Morris

Quality Assurance

Julie Booth

Seth Richman

Barry Webster

9 FL_FIES 12.109

Executive Sponsor

Jorge Benitez


Tim Murray

Project Manager

Cindy Hielscher


Chris Wade

Organizational

Change Mgmt

Lead

Jina Braynon

Conversion

Manager

Kevin Hogg

Testing

Manager

Shanna Wiley

Requirements

Manager

Danielle

Klayman

DDI Implementation

Manager

Kim Koegel

Application

Development Lead

Arasu Dakshin

Senior Application

Engineer

Tony Dicuffa

Technical Lead

Paul Moore

System

Architect

Henry Wu

Interface

Manager

Zhen Zhu

Accenture

Software

Product Team

Training Lead

Jim Burns

(Actium)

Operations Manager

Thomas Hawkins


Support

O&M

Barry Webster

• Tallahassee-based Executive and overall delivery lead responsible for

the NC FAST Program and currently serving as QA Advisor for CA

C-IV and ACCESS NYC projects

Seth Richman

• Led implementation of the CA C-IV integrated eligibility solution in

California; Currently serving as QA Advisor for the Kansas KEES and

Iowa ELIAS projects


Company and Team Experience The Right Experience

33

Experienced, Innovative, Collaborative


Jorge

Benitez Henry

Wu

Dave

McCurley Greg

Martin

Debora

Morris

Tim

Murray Chris

Wade Mike

Jackman

Jim

Burns

Jina

Braynon

Arasu

Dakshin

Kevin

Hogg

Tony

DiCuffa

Danielle

Klayman

Paul

Moore

Zhen

Zhu

Julie

Booth

Seth

Richman

Cindy

Hielscher

Shana

Wiley

Barry

Webster

Kim

Koegel

Tallahassee Office and

Community Events

CA C-IV

Texas IE

NC FAST

MyFloridaMarketPlace

ACCESS NYC

Company and Team Experience Our Team is Ready to Go on Day 1

34

Our Team’s Shared Experiences from Working Together will Benefit DCF

Idaho IBES

HHS Connect

FL ELIS

Kansas KEES

FL DBPR


Company and Team Experience Client Testimonials

35

d:/Day 1 Client Testimonial Video


Agenda

36

Break


Agenda

37

Company and


and O&M)

Solution

Overview

Solution

Architecture

Functional


and Application)

Question and

Answer

Project


and O&M)

Meeting

Kickoff

Project Approach

(Implementation and O&M)


Project Approach Accenture‟s Project Approach

38

Project Management

Development Requirements

Validation

Data Conversion

Testing Training and Knowledge Transition

Operations and

Maintenance

Tony DiCuffa

Senior Application Engineer

Project Schedule (Phasing)

Service Oriented Architecture (SOA)


Project Approach What is SOA?

39

SOA is… SOA is not…

an architectural approach to

centralize functionality and

connect disparate systems

• Efficiency and flexibility

• Assembly of processes and

applications from pre-existing

parts readily available for reuse

• Provision and use of enterprise

services across multiple

systems and processes

• Standardization of integration

• Product

• Technology

• Programming language

• Operating system

• Application

• Standard

• Software package


Project Approach Application Development: Then Versus Now

40

Rules App Server

BPM Security

ECM/Forms Reporting

ESB

Now – 100% SOA Approach

Architecture Services Composite Applications

ACSSP Future

Applications

ACCESS Replacement

ABMS

ESB

Rule Set

Doc

Processes

Logic

Report

Policy

DAO

Architecture

Architecture

Architecture

Architecture

Architecture

Architecture

Business Services

RDBMS

Database

Commercial Off-the-Shelf (COTS) Products

Then – Legacy Development

Architecture

Database

Architecture

Database

Architecture

Database

ACCESS

FLORIDA

(Business logic,

workflows, reports,

correspondence, etc.)

Architecture

Database


Solution Architecture The Accenture Public Service Platform (APSP)

41

Rules App Server

BPM Security

ECM/Forms Reporting

ESB

SOA Approach

Composite Applications

ACSSP Future

Applications

ACCESS Replacement

ABMS

ESB

Rule Set

Doc

Processes

Logic

Report

Policy

DAO

Architecture

Architecture

Architecture

Architecture

Architecture

Architecture

RDBMS

Database

Commercial Off-the-Shelf (COTS) Products

Architecture

Database


APSP

Architecture

Database

Architecture

Database

ACCESS

FLORIDA

(Business logic,

workflows, reports,


Architecture

Database


Project Approach Project Schedule (Phasing)

42

Project Management


Validation

Data Conversion


Operations and

Maintenance

Tim Murray





Project Approach COTS Driven Implementation

43

Our Approach Builds on the APSP Products to Meet DCF’s Requirements

Approach

Demonstrate product features, workflow, usability and process efficiencies

Conference Room Pilot (CRP) – an approach that allows the Accenture team to start with a

product as opposed to starting from scratch

Prototyping and mockups – no surprises during testing!

Map FL IE requirements and identify the GAP

Configure the high level functional design artifacts and supporting technical designs

Evaluate progress at scheduled intervals to mitigate schedule risks

Build the solution leveraging the product team (ASW)

Plan for data conversion, regression testing and integration across all phases with pre-

defined check points

Align training and implementation with the development schedule

Continue to review requirements traceability for compliance

Communication across all teams – Key ingredient to a successful implementation


2013 2014 2015

Phase 3 Accenture Citizen

Self-Service Portal

Phase 4A MAGI Rules

ImplementationRoll-out

Phase 4B Accenture Benefits Management

System Roll-out

ACCESS O&M Accenture supports ACCESS System rules until

Phases 4A and 4B are complete

Pilot starts 2/2015

Statewide Roll-out complete 10/31/2015

12/31/2015 Federal

deadline for enhanced

federal funding

Implementation occurs prior to 10/1/2013 to accept

pre-enrollment applications

New MAGI rules effective 1/1/2014

Project Approach ACCESS Project Timeline

44

An Achievable Road Map to Implementation and Federal Compliance


• Underlying technical architecture installed

• User portal available

• Document management

Phase 3 10/1/2013

Single Implementation

• ACCESS Replacement system architecture establishedPhase 4A1/1/2014

Phased Implementation

• Full system in production

• Phased implementation underway

• New call center capabilities available

Phase 4B2/1/2015-10/31/2005

Phased Rollout

2013 2014 2015


Self-Service Portal

Phase 4A MAGI Rules



System Roll-out



Pilot starts 2/2015


12/31/2015 Federal


federal funding





45


• Underlying technical architecture installed

• User portal available

• Document management

Phase 3 10/1/2013

Single Implementation

• ACCESS Replacement system architecture establishedPhase 4A1/1/2014

Phased Implementation



• New call center capabilities available

Phase 4B2/1/2015-10/31/2005

Phased Geographical

Rollout

2013 2014 2015


Self-Service Portal

Phase 4A MAGI Rules



System Roll-out



Pilot starts 2/2015


12/31/2015 Federal


federal funding





46




Phase 4B2/1/2015-10/31/2005

Phased Rollout

2013 2014 2015


Self-Service Portal

Phase 4A MAGI Rules



System Roll-out



Pilot starts 2/2015


12/31/2015 Federal


federal funding





47


Project Approach Project Management

48

Project Management


Validation

Data Conversion


Operations and

Maintenance

Chris Wade





Project Approach Project Management - Overview

49

Accenture Understands Large Project and Stakeholder Management

Project

Execution

Tools

People

Process

Define

governance model

Conform to specifications

Actively manage risks

and escalate issues

Provide executive

dashboards

Be transparent Deliver on time,

within budget


Project Approach Implementation Highlights

50

Key Components – Plan before you Build

Processes

and

Tools

Project

Management

Plan

Project

Management

Integration

Project

Management

Dashboard


Project Approach Processes and Tools

51

Proven Tools for Transparent and Collaborative Project Management 2 FL_FIES 12.105

Tool

Rational Requirements Composer (RRC)

• Requirements Management

Tool

Rational Quality Manager

Tool

Rational Team Concept (RTC)

• Change Control• Defect Tracking• Documentation Updates • Risk/Issues

Tool

Rational Team Concept (RTC)

Requirements Repository

Project Management

• Version Control• Migration Control• Configuration Mgmt

Component Repository

• Integrated Tools• Integrated Methodology

• Automated Process• Demonstrated Success

Test Repository

• Link Requirement• Test Scripts• Test Script Revision

Collaboration Tools

• Microsoft SharePoint

Time Management Tools

• Time Tracking –Microsoft Project Server

• Project Schedule –Microsoft Project


Project Approach Project Management Plan

52

An Integrated Plan and Processes Manage and Track Project Progress


Project Approach Project Management Integration

53

We bring experience at integrating project processes and critical

project information with internal and external stakeholders

DCF PMO

• Integrate all PMP components

• Align project processes to meet DCF PMO requirements

• Collaborate on a daily basis for project success

DCF IV&V

• Provide transparency to the real risks and issues

• Align project processes to comply with IV&V recommendations

• Get the job done and deliver to make the IV&V role easy

DCF Leadership

• Anticipate needs to support leadership goals

• Align project processes to support overall DCF strategic objectives

• When we know about a problem, executive leadership knows about it with solutions and options

Florida Governor‟s Office and Legislature

• Provide consistent and predictable spending forecasts and support operational work plans

• Align project processes and delivery to sustain ongoing support

Experience Coordinating with the Stakeholders of the Project


Project Approach Project Management Dashboard

54

Dashboards Provide a Visual Assessment of Project Health


Project Approach Requirements Validation

55

Project Management

Development Data

Conversion Testing

Training and Knowledge Transition

Operations and

Maintenance

Danielle Klayman

Requirements Manager



Requirements

Validation


Project Approach Requirements Validation

56

Our Approach Validates and Elaborates DCF’s Requirements

Requirements Activities Outcome

• Fully elaborated requirements

• Testable and traceable

• Clear expectations

• Communicated and transparent

• Project schedule refined

• Conference Room Pilot

• Ambiguity removed

• Focus on program outcomes

• Mapping to solution components

• Further elaborated project plan


Project Approach Benefits of the APSP Product Suite

57

APSP Speeds Validation of Requirements

Validate fit for

ACCESS FLORIDA

requirements

New designs, new

technical components

Enhanced designs, extended

technical components FIT 83%

PARTIAL

FIT

GAP


Collaborative Participation Validates How Your Requirements are Met

Project Approach Requirements Validation Process

58

• Access to reference environment

• Importance of getting requirements right!

• Traceability throughout the solution

Rational RequisitePro Preparation for

Requirements

Verification

User

Input Initial

Requirements

System

Requirements

Document

User

Input

from

DCF

Gap

Analysis

Requirements

Verification

Schedule

Requirements

Traceability Pre-Contract

RFP

Reqmnts

ITN

Requirements

and initial

gap analysis

Conference Room

Pilot (CRP)

Sessions


Project Approach Functional Design

59

Approved Design Documentation is the Basis for the Final System

CRP Output:

Confirmed Partial

Fit/Gap

Requirements

Design Documentation Development

Activities

User

Input System

Requirements

Document

Requirements

Traceability


Project Approach Development

60

Project Management


Operations and

Maintenance

Arasu Dakshin

Application Development Lead




Validation Data

Conversion


Project Approach Development Approach

61

A Sound Design Approach is a Pre-Requisite to a Successful Build Phase

Pre-Requisites Expected Outcome

• Base Product Capabilities

• CRP – Final Requirements

• ITN – Requirements Traceability

• Detailed Design

(Functional and Technical)

• Technical Environments

• Data Model

• Knowledgeable Staff and SMEs

• Components built based on

functionality

• Logical sequence of business

areas

• Application code developed as

releases to ease testing and

integration

• Unit tested code

• Ready for integration testing


Project Approach COTS Focused Benefits

62

Development Platform

• 10 Service Layers with readily deployable endpoints and abstraction code

• 40+ Services and Frameworks

• 50+ Product adaptors

Developer’s Workbench

• Full user documentation with

code samples

• Best practices and

standards drive

compliance

Ongoing COTS Investment Makes your Solution “Evergreen”


Project Approach Rules Engine – Core Business Function Development

63

Rules Based Systems – Our Approach – a Differentiator

Accenture has built and implemented rule based systems for 20+ years

Accenture defined the norm for building rule based systems – keep the team

with the business knowledge at one location and enforce collaboration

Natural language is easy to review and maintain

ABMS allows rules to have extensions and hooks that reference configuration

values – a quick way to customize as opposed to restructuring code

APSP Architecture allows access to external Data Access objects

Rules with functional areas are built iteratively


Project Approach Configuration for Florida

64

Configuration, Customizations and Interfaces are the Only Build Activities

APSP Product Suite

Functionality

Configuration

Customization

Interfaces / Conversion

Build

Activities

Final

ACCESS

System

Types of Build Activities:

• Code table values

• APSP Configuration setting

• Business Process Execution and

Modeling (BPEL/BPMN)

• OPA (Oracle Policy Automation)

rules

• Web services

• Portal and portlet extensions


Project Approach Development - Major Differentiator – COTS is Faster

65

COTS Build and Test Concentrates on a Fraction of the Overall System Logic

Custom Coding

“Rip and Replace” Architectural Changes Conversion and Interfaces

Configuration /

Customization Conversion and Interfaces

Test

Test

Transfer / Custom – Major Tasks

COTS – Major Tasks

• Application development phase

shorter in comparison

• Application architecture

established and ready

• Testing assets readily available

(scripts, scenarios)


Project Approach Development Process

66

COTS Provided Frameworks and Tools Enforce Consistency and Standards

A logical sequence to application build conforming to the program lifecycle

Functional Decomposition

Adhere to standards, user interface guidelines, audit requirements and guiding principles of the base ABMS product

Standards and Compliance

Holistic view of development activities and dependencies delivers transparency to all project stakeholders

Measure Development

Application code developed aligned with requirements, design and technical specifications Traceability

Report progress, evaluate critical path, assess risks and mitigate issues early Communication


Project Approach Application Development Team – Collaborative Teams

67

Seamless Teams Coordinate Consistency and Resolve Issues Early

Functional Teams

and Product Team

Rules, BPM,

Customizations Interfaces,

Reports

Collaborative

Teams


Project Approach Data Conversion

68

Project Management


Operations and

Maintenance

Kevin Hogg

Conversion Manager



Requirements Validation

Development Data

Conversion


Project Approach Data Conversion Attributes and Outcomes

69

Our Conversion Experience Reduces Risks of Impact on Clients and Workers

• Accurate, timely benefit issuance

• High quality data converted

• Do not disrupt business operations

• High degree of automation

• Financial reconciliation

• Deeply experienced team

• Exhaustive conversion testing

• Proven development methodology

• Reusable conversion components

• Powerful data transformation tools

Data Conversion Attributes Outcome


Project Approach Conversion Process Overview

70

DBMS

Conversion

ACCESS

FLORIDA

Applications

FLORIDA

Database

Integrated Benefit

Recovery

System (IBRS)

Database

Other Conversion

Data Sources

Conversion

Staging

X-Ref

Production

Target

Informatica ETLs

Targeted

Extract

Data Reconciliation

& Data Verification

Reporting

Data Reconciliation

&

Data Verification

Reporting

ACCESS

FLORIDA

Replacement

System

A Proven Process Provides Transparency on How Legacy Data Moves to the New System

Legacy

ACCESS FLORIDA

Replacement System

Conversion

Source

Informatica

ETLs

Source Data

Unloads


Project Approach Testing

71

Project Management

Training and Knowledge Transition

Operations and

Maintenance

Arasu Dakshin

Application Development Lead




Testing Development Data

Conversion


Project Approach Testing - Why Structured Testing?

72

Effective Testing Confirms the Work Products for a Successful System

Provide DCF

Executive Management

with comprehensive

test results in order

to make an informed

decision regarding

„go live‟

• Traceability

• Integrity

• Accuracy

• Flexibility

• Collaboration

• Repeatability

Testing Goal Objective


Project Approach Testing – V Model Structured Approach

73

Requirements Driven Testing Identifies SDLC Defects and Issues Quickly

4 FL_FIES 12.113

R

Validate

Verify

Requirements

Traceability

Plan Define Design ImplementTestDevelop

System

Test

Performance Test

Test

VerifyRequirements

Functional Technical

Validate

User

Acceptance

Test

R

RR

R

R

Technical

System

Design

Functional

Design

Operational

Readiness

Test

R

Integration

Test

Code

& Unit Test


Project Approach Testing – COTS Based Solution Impact on Testing

74

COTS Approach Reduces Risk and Effort during both DDI and O&M

COTS Based Solution

Assets

• Test cases / test scripts

• Junit regression scripts

• Load Volume Scenarios

Build

Activities

APSP Product Suite

Functionality

Configuration

Customization

Interfaces / Conversion

Transfer

Based

Approach

Testing

Activities

Final

ACCESS

System


Project Approach Testing – Integrated Tools and Automation

75

Test Results

Requirements

Test Scripts

Test Plans

Defects Dashboard

Charts

Graphs

Reports

Rational Suite Automated Testing Tools Increase Quality and Productivity

Rational Test Tools

• RequisitePro

• Quality Manager

• ClearQuest

• Functional Tester

• Performance Tester


9. Generate

UAT Report

5. Prepare

Data

Collaborate

with Users

6. Finalize

Plan

7. Support

Execution

8. Resolve

Defects

1. Draft UAT

Plan

2. Scope

Test

3. Create

Test Cases

4. Create

Test Scripts

Project Approach Testing – User Acceptance Testing

76

User Acceptance Testing Involves Users from the Beginning

of the Project


Project Approach Training and Knowledge Transition

77

Project Management

Operations and

Maintenance

Kim Koegel

Implementation Lead




Development Data

Conversion Testing

Training and

Knowledge

Transition


Project Approach Training and Knowledge Transition - Varying Needs, Comprehensive Support

78

Large number of

diverse stakeholders

Learning new business

processes and a new

system

User support for

locations and go-live

Experienced to Train and Implement the New System Statewide


Project Approach Implementation Approach

79

Implementation Preparations Culminate with Cutover of the New System

Change

Management Interface Partners


Project Approach Organizational Change Management

80

Our Approach Supports You in Embracing this Change



81

Our Solution is Intuitive and Our Training Approach Delivers Results

Training and Knowledge Transition ACCESS User Community

• Trained

• Aware

• Champions of the ACCESS vision

• Intuitive System

• Existing web-based training

• Instructor-led training

• Job Aids

• Communication Planning and Execution


Project Approach Training Approach

82

Florida-Customized

Web Based

Training Modules

Sandbox Practice

Environment

Online

Help

Web Based Courses, Instructors, and User Practice Provide Flexible Learning Options

Comprehensive Training Approach

Instructor Led Training

for ACCESS User

Community



83

An Existing Solution… that Gets You There Faster

• Core functionality that

exists out of the box

• Allows caseworkers more

flexible scheduling to take

courses

• Practice Activities

• Checkpoints

• Assessments


Project Approach Operations and Maintenance

84

Project Management


Validation

Data Conversion


Tim Murray



Operations and

Maintenance



Our Methodology Enables a Comprehensive and Seamless Transition to O&M

O&M Approach Comprehensive Approach to O&M

Manage Transition Program

Manage Client Change

Confirm Service Readiness

Implement Operations Management

Implement Service Management

Implement Contract Mgt Implement Financial Mgt

Manage Communications

Enable People Transfer Knowledge

Implement Delivery Operations

Implement Technology

Implement Work Environment

Plan Execute ExitIm

ple

men

t

Ser

vice

Del

iver

y

En

able

Ch

ang

e

Est

abli

sh

Bu

sin

ess

Op

erat

ion

s

2 FL_FIES 159

Implement Delivery Operations


O&M Approach Industrialized Tools That Facilitate Transition

86

FL_FIES 12.161

Rapid Transition Suite™

Integrated Collaboration Tools

• Application Sharing, Screen Capture

• Email, Instant Messaging and Video Conferencing

Transition Plan Progress Tracking

• Reporting

• Proficiency Evaluations

Job Sharing

• “Over the shoulder” learning

• Increased available SME time

Intelligent Search and Knowledge Repository

• Build and maintain a logical storage structure

• Provide consistent archiving

• Enable precise searching

Key Challenges

Limited SME Time

Complex and Time

Consuming

Limited Documentation

Costly

We Bring Proven Tools for Effective Transition


O&M Approach Bringing and Keeping the Best People

87

• Best People - one of our six core values

• We seed with deeply skilled and experienced team members

− Large maintenance teams, conversion teams, batch teams, interface teams,

performance teams, testing teams, portal teams…

• Supplement our team with new team members

AND team members from the incumbent

− An integrated team that shares lessons learned will be effective

− Work with Department SMEs to find the right resolution

− Good communication and a positive work environment will make this team

successful

• Proven industrialized approach to people

− Have hired 30,000 people from within O&M projects from incumbent

− 98% of our offers are accepted

− 95% are with us after 2 years

Our People Make the Difference


Agenda

88

Lunch


Agenda

89

Company and


and O&M)

Functional


and Application)

Question and

Answer

Meeting

Kickoff

Solution Overview

Project


and O&M)

Solution

Overview

Solution

Architecture


Solution Overview The Path to Meeting Your Business Objectives

90

• Client-centered solution built for large state volume and delivery models

• APSP SOA architecture enables effective program improvements and enhances

community engagement

• Secure integration and information exchange empowers frontline staff

and promotes process efficiencies

d:/Day 1 Telestration


Solution Overview Commitment to Eligibility Modernization

91

Accenture has been Investing in Eligibility for Over 20 Years

Distributed Architectures

• Cost Centered • Functionality Focused • Designed to last • Object Oriented • N-Tier

• Presentation Centered • Product Focused • Designed to Integrate • Integration Oriented • 2 or 3 Tier

• Business Centered • Process Focused • Designed to Change • Loosely Coupled • Message Oriented • N-Tier

Merced

Magic

N-Focus

ISAWS/RS

• Application Centered • Transaction Focused • Vertically Integrated • Single-

Environment Oriented

Iowa

APSP

1995 2000 2005 2010 2015 1990

C-IV

Idaho

Vermont Kansas

Service-Oriented (SOA) Architectures

Client/Server Architectures

Monolithic (mainframe) Architectures

Florida


Solution Overview APSP Product Suite: The Best of Both Worlds

92

COTS

More Configurable

More Innovation

Fast Implementation

Pure

Transfer

Customized

Functionality

APSP

Product

Suite

Capability APSP Other Transfer

COTS Rules

Engine / Ease of

Rules Updates

• Complete Rule Set

• Mature and Efficient

• Proven to be scalable and transferable

• Limited use or immature rule set

User Interface • Ability to adapt to other channels (IVR, mobile)

• Multi-workflow capable and easily configured

• Portal technology components

• User configuration available

• Workflow difficult to change

• More inflexible and tightly coupled to

business code

• No user configuration

Procurement

Flexibility

• Avoids “product or vendor lock-in” of infrastructure

or application support

• Major modifications to exchange

hardware and software

Interoperability • Ability to quickly integrate and interface with

partners and other systems and agencies

• True SOA - Shared business services

• Major modifications required to

integrate and interface with other

systems and agencies


Solution Overview CMS‟ Seven Standards & Conditions for Enhanced Funding

93

APSP Products Facilitate CMS Compliance, Enabling Enhanced Funding

Standards

& Conditions The APSP Product Suite ACCESS Solution

Modularity • SOA based architecture allows for system improvements without impacting

other areas of the system

• Accenture pioneered the use of commercial rules engine technology in

eligibility solutions

Medicaid IT

Architecture

• Together we will meet MITA maturity requirements

Industry

Standards

• Aligns with industry standards and HIPAA, NIEM, and NIST

Leverage • Promotes sharing, and reusing of Medicaid technologies and systems with

States

Business Results • Supports accurate and timely processing

Reporting • Produces predefined and ad hoc reports

Interoperability • Ensures seamless coordination and integration with state and federal

exchanges


Solution Overview Overall Solution Components

IVR

Access Channels

ACCESS FLORIDA

Text Message

Paper Forms

Fax

Browser

Domain Solution

Engines / Systems

Enterprise Content Services

Service

Provider

Client

Agent Assisted

Email

Mobile Worker /

Field Inspector

Worker

Statewide Accounting

Licensing and

Permitting

Accenture Benefits

Management System (ABMS)

Engine

Mobile Device

Mobile Applications

Reporting / Analytics

Oracle Business Intelligence

Enterprise Edition

Document

Repository

Identity & Access Management

Oracle Identity and Access

Management Suite Plus

Worker and Provider

Applications

Accenture Benefits


Portal

Public Facing

Applications

Accenture Citizen Self

Service Portal (ACCSP)

Contact Center Applications

Cisco Universal Contact Center

Enterprise (UCCE)

NICE IEX Workforce

Management

ImageAPI iCenter

Document Management

Mobile Pilot Applications

Social Media

Scanner

Kiosk

Authentication Services

94

An Integrated Multichannel Solution for Human Services’ Clients and Stakeholders

SOA Architecture

Accenture Public Service Platform ( APSP)

Technical Services


Business Services

Se

rvicesS

erv

ice

s

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers

Services & Frameworks Knowledge

…

ACSSP ABMS Future Applications

Oracle Policy Automation

(Business Rules Engine)

• Adobe LiveCycle(Forms Engine)

• ImageAPIiCenter (ECM)

• Oracle BusinessIntelligence

• Oracle BI Publisher

Oracle BPM Suite(Business Process

Engine)

Oracle Identity & Access

Management(Security)

• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …


Solution Overview The APSP Product Suite

95

Proven, Flexible Client Centric Solution that Supports Universal Eligibility

Technical Services


Business Services

Se

rvicesS

erv

ice

s

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …

Federal

Data

Hub

External Systems Data Sources

OSST

ELIS

CIRTS

CONNECT

…


IVR

Access Channels

ACCESS FLORIDA

Text Message

Paper Forms

Fax

Browser

Domain Solution

Engines / Systems


Service

Provider

Client

Agent Assisted

Email

Mobile Worker /

Field Inspector

Worker


Licensingand

Permitting

Accenture Benefits


Engine

Mobile Device

Mobile Applications



Enterprise Edition

Document

Repository




Worker and Provider

Applications

Accenture Benefits


Portal

Public Facing

Applications





Enterprise (UCCE)

NICE IEX Workforce

Management

ImageAPI iCenter

Document Management


Social Media

Scanner

Kiosk

AuthenticationServices

SOA Architecture

Accenture Public Service Platform( APSP)

Technical Services


Business Services

Service

sSe

rvic

es

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …F

eder

al D

ata

Hu

b, …

Solution Overview Benefits – Accenture Public Service Platform

96

True Service Oriented Architecture that Powers Improved Service Delivery

•Turn-key, ready to deploy SOA

•Layer of insulation that protects the

ACCESS application

•Best of breed COTS and open source

components

•Standards driven

•Efficient and Flexible to change


IVR

Access Channels

ACCESS FLORIDA

Text Message

Paper Forms

Fax

Browser

Domain Solution

Engines / Systems


Service

Provider

Client

Agent Assisted

Email

Mobile Worker /

Field Inspector

Worker


Licensingand

Permitting

Accenture Benefits


Engine

Mobile Device

Mobile Applications



Enterprise Edition

Document

Repository




Worker and Provider

Applications

Accenture Benefits


Portal

Public Facing

Applications





Enterprise (UCCE)

NICE IEX Workforce

Management

ImageAPI iCenter

Document Management


Social Media

Scanner

Kiosk


SOA Architecture


Technical Services


Business Services

Service

sSe

rvic

es

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …F

eder

al D

ata

Hu

b, …

Solution Overview Benefits – Accenture Citizen Self Service Portal

97

Self Service Enabler to Speed Decisions and Reduce Client and Worker Effort

•Secure messaging

•Customer transparency

•Low Touch processing

•Real time interaction

•Integration


IVR

Access Channels

ACCESS FLORIDA

Text Message

Paper Forms

Fax

Browser

Domain Solution

Engines / Systems


Service

Provider

Client

Agent Assisted

Email

Mobile Worker /

Field Inspector

Worker


Licensingand

Permitting

Accenture Benefits


Engine

Mobile Device

Mobile Applications



Enterprise Edition

Document

Repository




Worker and Provider

Applications

Accenture Benefits


Portal

Public Facing

Applications





Enterprise (UCCE)

NICE IEX Workforce

Management

ImageAPI iCenter

Document Management


Social Media

Scanner

Kiosk


SOA Architecture


Technical Services


Business Services

Service

sSe

rvic

es

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …F

eder

al D

ata

Hu

b, …

Solution Overview Benefits – Accenture Benefits Management System

98

Intuitive User Interface to Efficiently Process Human Services Transactions

•Intuitive & three click navigation

•Proven eligibility system functionality

•Support large volumes

•Easier and faster process updates

•Rules based accuracy / fraud

reduction

•Real Time Integration

•Role Based Access


IVR

Access Channels

ACCESS FLORIDA

Text Message

Paper Forms

Fax

Browser

Domain Solution

Engines / Systems


Service

Provider

Client

Agent Assisted

Email

Mobile Worker /

Field Inspector

Worker


Licensingand

Permitting

Accenture Benefits


Engine

Mobile Device

Mobile Applications



Enterprise Edition

Document

Repository




Worker and Provider

Applications

Accenture Benefits


Portal

Public Facing

Applications





Enterprise (UCCE)

NICE IEX Workforce

Management

ImageAPI iCenter

Document Management


Social Media

Scanner

Kiosk


SOA Architecture


Technical Services


Business Services

Service

sSe

rvic

es

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …F

eder

al D

ata

Hu

b, …

Solution Overview Benefits – Contact Center

99

Technologies Enable Improvement in the Effectiveness of Client Contacts

•Courtesy callback

•Remote session sharing

•Multiple channel contacts

•Workforce management

•Recording of voice calls

and agent desktop

•Real time dashboards and

reporting


IVR

Access Channels

ACCESS FLORIDA

Text Message

Paper Forms

Fax

Browser

Domain Solution

Engines / Systems


Service

Provider

Client

Agent Assisted

Email

Mobile Worker /

Field Inspector

Worker


Licensingand

Permitting

Accenture Benefits


Engine

Mobile Device

Mobile Applications



Enterprise Edition

Document

Repository




Worker and Provider

Applications

Accenture Benefits


Portal

Public Facing

Applications





Enterprise (UCCE)

NICE IEX Workforce

Management

ImageAPI iCenter

Document Management


Social Media

Scanner

Kiosk


SOA Architecture


Technical Services


Business Services

Service

sSe

rvic

es

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …F

eder

al D

ata

Hu

b, …

Solution Overview Benefits – Supporting Systems

100

Easy to Use, Extendible Systems Support ACCESS and Beyond

•Better outcome management

•Trend analysis

• Policy based

• Centralized processes

• Real time alerting and

communication

• Emerging transaction channel

• Self-service scan and upload

• No Touch / Low Touch


Technical Services


Business Services

Se

rvicesS

erv

ice

s

Data Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …F

ed

era

l Dat

a H

ub

, …Federal

Data

Hub

External SystemsData Sources

OSST

ELIS

CIRTS

CONNECT

…

Solution Overview Alignment with Service Delivery Model

101

The APSP Suite Enables the Human Services Delivery Ecosystem to Move to the

Next Level Helping Clients as an Integrated Team

Department

Business Goals:

Universal Eligibility

Workflow

Efficiencies and

Error Reduction

Improved

Communications

Performance and

Quality Management

Program Integrity

Funding - Reporting


Technical Services


Business Services

Se

rvicesS

erv

ice

sData

Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …Federal

Data

Hub


OSST

ELIS

CIRTS

CONNECT

…

Solution Overview Business Goal 1 – Universal Eligibility

102

Provide a

framework for

universal

eligibility

In support of the objective, the new system will provide a method to

automatically determine if the eligibility benefit case should authorized

based on program rules.


Solution Overview Business Goal 2 – Workflow Efficiencies and Error Reduction

103

Increase

workflow

efficiencies

and reduce

operational

errors

In support of this objective, the new system will provide the capability to

communicate to all workers associated with a client when changes occur

in the household status, including but not limited to: address, income, etc.

Technical Services


Business Services

Se

rvicesS

erv

ice

sData

Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …Federal

Data

Hub


OSST

ELIS

CIRTS

CONNECT

…


Solution Overview Business Goal 3 – Improved Communications

104

Facilitate

improved

communications

within the

Department

and between

the

Department and

its customers

and

stakeholders.

In support of this objective, the new system will provide the ability to

automatically and/or manually issue correspondence and monitor external

user compliance as specified by the State based on program rules.

Technical Services


Business Services

Se

rvicesS

erv

ice

sData

Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …Federal

Data

Hub


OSST

ELIS

CIRTS

CONNECT

…


Solution Overview Business Goal 4 – Performance Measurement and Quality Management

105

Improve access

to information for

performance

measurement

and quality

management


support any federal / state requirements for reporting of quality control

checks and edits.

Technical Services


Business Services

Se

rvicesS

erv

ice

sData

Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …Federal

Data

Hub


OSST

ELIS

CIRTS

CONNECT

…


Solution Overview Business Goal 5 – Program Integrity

106

Improve

program

integrity by

reducing

fraud and

error rates.


include cases in a quality assurance sample that are flagged for fraud.

Technical Services


Business Services

Se

rvicesS

erv

ice

sData

Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …Federal

Data

Hub


OSST

ELIS

CIRTS

CONNECT

…


Solution Overview Business Goal 6 – Funding

107

Assist with

seeking state

and federal

funding

approval.

In support of this objective, the new system will provide the ability to support

programmatic, financial, statistical, and management reporting

requirements, either by the transmission and production of the report from

the data warehouse and / or by the system.

Technical Services


Business Services

Se

rvicesS

erv

ice

sData

Services

OLTP

Rules

Reporting

Oracle Service Bus

Pre-built Services


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…









Engine)



• Oracle DB

Kid

Care, F

FF

, IBR

S, …

Fe

de

ral D

ata

Hu

b, …Federal

Data

Hub


OSST

ELIS

CIRTS

CONNECT

…


Solution Overview Less Expensive and Easier to Change

108

The State of California implemented a significant policy change for

TANF and Food Stamps. The flexibility of the C-IV Solution (rules,

object oriented) enabled the implementation of these policy changes

without any delay to the roll-out schedule and at a fraction of the cost

of competing systems.

The Change The Results How Did C-IV Fare?

Old Policy

(TANF & Food Stamps) •Monthly customer reporting

•Retrospective budgeting

In Production

On time

On budget

C-IV • On time

• Total Cost: $800,000

New Policy

(TANF & Food Stamps) •Quarterly customer reporting

•Prospective budgeting

•Rule changes

•Changes in notices

•Changes to reports

•Changes to interfaces

Other California System • Delayed

• Total Projected Cost: $6,000,000

Other California System • Delayed

• Total Projected Cost: $8,000,000


Solution Overview Less Expensive and Easier to Change

109

Real-World Flexibility and Benefits to the Public

Southern California

Wildfires: The day after a

federal disaster was

declared, C-IV was able to

issue Disaster Benefits.

Workers travelled to the

disaster locations and logged

in to C-IV using ruggedized

laptops with wireless cards.

Over a 4 week period, C-IV

provided over $1.4M in

benefits to more than

10,000 fire victims.


Solution Overview Transaction Based, Built for Speed

110

Incorporates Fundamental and Transformational Redesigns, Lowers Operating

Costs, and Improves Program Integrity

Idaho Challenges

Technology Enabled Solution Improved Customer

Service and Program

Integrity

• 20% Reduction in

workforce

• 123% Increase in

Food Stamp

caseload,

2nd highest in the

nation

• Increased Medicaid

caseload

• Resolving information and making

eligibility decisions on the day of

application.

• Providing “informed choice” to help

customers understand their

application options.

• Managing customer volume and

traffic to match decision-making

resources.

• Tracking all case management

tasks with auto-alerts only when

actions are needed.

• Over 80%

served with

same day

service

• Exceptional

client

satisfaction

scores

• From

penalties to

enhanced

funding for

accuracy


Agenda

111

Break


Agenda

112

Company and


and O&M)

Functional


and Application)

Question and

Answer

Meeting

Kickoff

Solution Architecture

Project


and O&M)

Solution

Overview

Solution

Architecture


Solution Architecture Architecture Highlights

113

Definition: Solution Architecture - A Representation of an Enterprise or

System that Aims to Address Specific Problems and Requirements

B

A

I

T

D

I

A

L



114

Our BAIT Framework Focuses on What Supports your Business Functions

Business

Application

Information

Technology

Execution Architecture

Interaction

Communication & Collaboration

Calendar/

Schedule

M anage

Customer

Contact

Instant

M essaging

Application

SharingE-mail

Audio/ Video

Conferencing

Business Intelligence

Data M iningDashboardsCanned

Reports

Ad Hoc

Queries

Analytical

Processing

Enterprise Content Management

Web Content Mgmt Digital Asset Mgmt

Common Enterprise Content Management

Content

Integration

Content

SubscriptionM edia Plug-ins

Compression

Streaming

M edia

Copyright

Search TaxonomyDigital Rights

M anagement

Versions &

check-in/ out

Content

Deployment

Access Channels

Reporting

Report

Distribution

Services

Report Building

Services

Report

Definition

Services

PresentationContent

Delivery

(rendering)

HelpPage Template/

Layout Services

Global

Navigation

M obility/ M ulti-

Channel

Delivery

Printing

Presentation

Component

Library

ValidationPagination AccessibilityRequired FieldsUI Contro ller/

Flow M gmt

Conversion

State M gmt

Form

M anagement

ApplicationApplication Server Services

Session/ State

M gmt

Transaction

M gmt

Business Services

Business Components

Process

Components

Integration

Components

Resource

Components

Common

Business Objects

IntegrationApplication Connectivity

Direct Data

Access

M essaging

Connectivity

Object /

Component

Access

Partner

Integration

M gmt

Packaged

Integration

Automated

Deployment

Offline

M iddleware

Connectors

Local Software

& Resource

Integration

Business Process Mgmt

Process

Routing & Rule

M gmt

Process/

Interface

Aggregation

Business

Transaction

M gmt

Process State

M gmtSimulation

Data Population Services

Extract

TransformSoft/Filter

LoadChanged Data

Capture

Rejected Data

M gmt

Messaging & Routing

Guaranteed

DeliveryRouting

M essage

Sequencing

M essage

Correlation

M essage

Exchange

Patterns

Transformation & Formatting

M essage Trans-

formation

M essage

Validation

M essage

Enrichment

Rules Management

Rules Creation

& Configuration

Rule Storage

Rule

Processing

Platform

IntegrationEffective Dating

Batch

SchedulerRestart/

Recovery

Batch Job Contro ller

Job Script

Input/ Output

Job

PartitioningJob M onitoring

Common

Security Services

Authenti-cation Authorization Encryption

Single Sign-on

(SSO)Identification

Non-

repudiation

ID & Access

M gmt

Data Services

Abstraction

CapabilitiesData Refresh

Locking

Data Access

M etadata

M gmtIndexing

Data

Archiving

Parameteri-

zation

Codes Table/

Code Decode

ConfigurationError Handling/

Resume

Event

NotificationExceptions Factory Lifecycle M gmt

File Transfer

Helper

Localization/

Inter-

nationalization

Logging & Audit

TracingM ail Helper

Caching

Service Look-

up/ Object

Finder

Queuing Helper Serialization

Thread M gmt

Monitoring

System

M onitoring

Business

Activity

M onitoring

Synch & Asynch

M essaging

Web Service Interaction

Service

Repository

Service RegistryDiscovery

M essage

Specification

XM L Object

B inding

M essage Parsing

& Formatting

Targeted

E-M ail

Push

TechnologyVoicemail

Web

Conferencing

Threaded

Discussion

Social

Computing

Tools

Document Mgmt

Image Capture &

paper forms

Annotation/

Comments

Document

Recognition

Link

M anagement

Records

M anagement

M aster Data

M gmt

Security

Scanning

Report Archival

Report

Scheduling

Services

GIS Services

Portals

Content

AggregationCollaboration

Personal-

ization

SyndicationPortal

Administration

Portlet

Services

User

Profiles/

User Admin

Customi-zation

Telephony Forms

IVR

VRU

Call

Routing

Paper

Based

Fax

Cloud Batch

Web Service

Security

M essage

Security

Web Services

Framework

Business

Activity Auditing

M essage

M onitoring

User Workflow Services

End User Routing

& Rule M gmt

End User Role

M anagement

Workflow State

M gmt

Work Queue

M gmt

Task M gmt

Services

Client

Household

Family

Basic

Health

Service

Verificatio

n Docs

Socio-

Economic

Provider

Worker Finance

Calendar

Service

Plan /

Assessme

nt

Case

Note /

Progress

Note

Case

Presentation Services ApplicationIntegration ServicesInteraction and Content Services

Portal

Services

Document

Management

Services

Content ServicesSystem Integration

ServicesWorkflow Services

User Interface

ServicesData Exchange

Services

Access Channel

ServicesClient Integration

ServicesCuram Application

Services

Composite

Application

Services

Business Services

Business Capability Model

Technology Services

Applications

Information Subject Areas

Business Capabilities

Outreach & M arketing

Intake / Applications

Client Intake

Capability Group 3

Case Management

Screening & Referral

Provider Management

Operations / Business ServicesProgram ManagementProgram Development

Participant Registration

Participant M anagement

Service Planning &

Delivery

Eligibility Determination /

Calculation

Case Processing /

Communications

Assessment

Legal Activities

Case Supervision Case FinancialsCase Analysis /

Outcome M anagement

System Functions /

Administration

Certification / Licensing,

& Contracting

Provider Performance

M anagement

Provider Planning,

Budgeting & M onitoring

Provider-specific Case

M anagement Functions

Vacancy M anagement

Financial M anagement

IT M anagement

HR M anagement

Facility M anagement

Training

Legal & Policy Compliance

Program Analysis /

Outcome M anagement

Quality Assurance

Program Financial

M anagement

Risk Detection &

Prevention

Service and Case

M odelingEmployee Enablement

Policy Development

Program Implementation

Program Design

Community Outreach

Contract M anagement /

ProcurementPublic Affairs

Strategic Planning



115

Our DIAL Framework Focuses on Achieving your Desired Outcomes

Data Services

Integration Services

Analytic Services

Launch Services

New sources and efficient

collection provide access

to abundant and diverse data

Launching and acting

on identified

insights drives

improved outcomes

Analytic Services

identify and prioritize

actionable insights

Integration Services

consolidate data into

usable information

Improved

Outcomes



116

Ad

min

istr

atio

n a

nd

Op

era

tio

nal

Serv

ices

W

ily T

ech I

ntr

osco

pe

BM

C P

atr

ol/ P

erf

orm

ance M

anag

em

ent

Web Services / API Oracle Service Bus

Reporting SNAP, TANF, CommonOracle DBMS

Citizens DCF Staff Government

Archival

Customer Types

Contact Channels

Presentation Integration

Layer

Service Integration

Layer

Data and Technical

Integration Layer

Data Layer

Data and Technical Integration Layer Database Access Oracle Client

Security Services – Oracle, COREid, Xellerate, WS Manager, OID/OVD

Interfaces Batch

Business Service Layer

Component Services (These are not composite services)

Get Address Get Form Update Rule Get Document Get Image Update Form Get Rule


Case ManagementClient Management Agency Management ReportingForms Processing

Fiscal Services (SFSL) Client Index (CCI) Address Normalization Central Printing Generate Correspondence Exchange Case Data Person Search

Audit Calendar Management

Common Business Functionality

APSP Batch Framework

Batch/Unattended Processing

ImageAPI iCenterAdobe LiveCycle

Correspondence/Forms

Informatica PowerCenter

Address Services

Oracle WebCenter

Application Server

Oracle OPA

Business Rule Engine

Informatica Identity Resolution (IIR)

Name Search Services

Shared Components

Layer

Core Content Application

In-person US Mail Web/Portal Secure File Transfer EBT Payments

$

B2B Services Interfaces

Business Process Management

Oracle BPM

Workf low

Oracle BPM

Business Activity Monitoring

Oracle BPM

Process Orchestration

Security Services

Access Management Identity Management Authentication

APSP, Oracle ID & A Management Suite

Auditing / Logging

Oracle Identity & Access Management Suite Oracle Web Services Manager

Data and Message Security

Security Layer

Oracle WebCenter Suite

Portal

Service Directory


Reporting Ad-Hoc

Business Services

CorrespondenceeMailFacsimile



Solution Architecture The Accenture Public Service Platform (APSP)

117

Rules App Server

BPM Security

ECM/Forms Reporting

ESB

SOA Approach

Composite Applications

ACSSP Future

Applications

ACCESS Replacement

ABMS

ESB

Rule Set

Doc

Processes

Logic

Report

Policy

DAO

Architecture

Architecture

Architecture

Architecture

Architecture

Architecture

RDBMS

Database

Commercial Off-the-Self (COTS) Products

Architecture

Database


APSP

Architecture

Database

Architecture

Database

ACCESS

FLORIDA

(Business logic,

workflows, reports,


Architecture

Database






• BPM• EAI

Technical Services


Business Services

Se

rvicesS

erv

ice

s

Le

ga

cy Ap

plica

tions

Data Services

OLTP

Rules

Reporting

FoundationServices


Pre-built Services

Ext

ern

al A

pp

lica

tions

Database


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…


Solution Architecture APSP Solution Diagram

118


Solution Architecture APSP Solution Diagram

119


Solution Architecture APSP: Service Layers

120

Technical Services

Common Security Presentation Integration & Workflow



Business Services

Serv

ices S

erv

ices

Legacy A

pplic

atio

ns

Service Layers


Adapters

Service Layers

Adapters

Service Layers


Adapters

Service Layers


Adapters


Adapters

Data Services

OLTP

Rules

Knowledge

Reporting

Oracle SOA Suite/ESB

Pre-built Services

Exte

rnal A

pplic

ations

• Service end point

• Abstraction code

• Adapter interface

Rules Service Layer

Forms Service Layer

Correspondence Service Layer

Reporting Service Layer

BPM Service Layer

Security Service Layer

Content Management Service Layer

Address Normalization Service Layer

Proximity Mapping Service Layer

Identity Resolution Service Layer

• Rules • Forms • Reporting • ECM

• Database • Master Data

Management



• IDM • Access Mgmt • Audit

•BPM •EAI

Foundation Services

Service Layers provide the vendor neutrality,

eliminating vendor lock-in.


Solution Architecture APSP: Services and Frameworks

121

Technical Services




Business Services

Serv

ices S

erv

ices

Legacy A

pplic

atio

ns

Service Layers


Adapters

Service Layers

Adapters

Service Layers


Adapters

Service Layers


Adapters


Adapters

Data Services

OLTP

Rules

Knowledge

Reporting


Pre-built Services

Exte

rnal A

pplic

ations

• Pre-built components that

provide commonly required

application features

Abstraction Service

Calendar Management: Appointment Mgmt

Calendar Management: Master Scheduler

Code/De-Code Service

Effective Dating Utility

Encryption Services

Enterprise Search Service

Exception Handling Framework

Get City/State Service (Zip Lookup)

Global Navigation (Horizontal Menu)

Help Services Framework

Internationalization / Localization

Mail Helper Service

One-Click/Re-submit Control

Page Template-Layout Services

Persistence Framework for Custom Development

Security Audit Services

SOAP over HTTP Integration Adapter/Connector

SOAP over JMS Integration Adapter/Connector

Spring Security Authentication Abstract

Implementation

Spring Security Authorization Abstract

Implementation

Web Service Security Service Core

Batch Architecture Transaction Management

Audit Logging Validation

MVC Framework

Portal MVC Framework



Management




•BPM •EAI

Foundation Services

Services and Frameworks accelerate development while

enforcing consistent use of the architecture, lowering

development costs and increasing quality.


Solution Architecture APSP: Adapters

122

Technical Services




Business Services

Serv

ices S

erv

ices

Legacy A

pplic

atio

ns

Service Layers


Adapters

Service Layers

Adapters

Service Layers


Adapters

Service Layers


Adapters


Adapters

Data Services

OLTP

Rules

Knowledge

Reporting


Pre-built Services

Exte

rnal A

pplic

ations

Adobe LiveCycle ES

Alfresco ECM

ArcGIS ESRI

IBM Cognos

IBM DB2

IBM WebSphere Application Server

IBM WebSphere ESB

IBM WebSphere MQSeries

IBM WebSphere Process Server

IBM ILOG

ImageAPI iCenter

Informatica Identity Resolution

JBoss Application Server

JBoss Rules (DROOLS)

JBoss JBPM

Liferay Portal

Mulesoft Mule

Oracle Access Manager

Oracle Business Activity Monitoring

Oracle BI Publisher

Oracle Business Process Management Suite

Oracle Database

Oracle Enterprise Repository

Oracle Entitlements Server

Oracle Grid Control

Oracle Identity and Access Management Suite

Oracle Identity Manager

Oracle Internet Directory


Oracle Secure Enterprise Search

Oracle Service Bus

Oracle SOA Suite

Oracle UCM

Oracle Virtual Directory

Oracle Webcenter Services Framework

Oracle Weblogic Application Server

Oracle Weblogic Portal

Pentaho BI Suite

Pitney Bowes

Tivoli Access Manager



Management




•BPM •EAI

Foundation Services

• Product-specific code to connect

product to architecture

Adapters eliminate technology obsolescence,

providing an “evergreen” enterprise architecture.


Solution Architecture Infrastructure

123

Powerful Infrastructure Enables the Delivery Outcomes

Solution Features Delivery Outcomes

• Fast & Responsive

• High Availability

• Fault Tolerant

• Scalable

• Manageable

• Location Independent

• Future Flexibility

• Virtualized Infrastructure

• Integrated Infrastructure

Appliance

• Defense in Depth Security

• Use of NSRC Hosting

Services / Disaster

Recovery


Solution Architecture Virtualized Infrastructure

124

• Servers

• Storage

• Network

• Hosting

Location

• Software

Licensing

Considerations

Infrastructure Virtualization and Clustering Provides Operational Flexibility


Solution Architecture Defense in Depth Security Infrastructure

125

Layers of Security Defenses Protect Sensitive Data and the New System

Domain

Solution

Engines /

Systems

Enterprise Content

Services

Mobile

Applications


Identity &

Access Management

Worker and

Provider

Applications

SOA

Architecture Accenture Public Service Platform

( APSP)

Public

Facing

Applications

Contact Center

Applications

IVR

Access Channels

Text Message

Paper Forms

Fax

Browser

Agent Assisted

Email

Mobile Device

Social Media

Scanner

Kiosk

Au

the

ntica

tio

n

Se

rvic

es

Monitoring

Management

Infrastructure Security

Protection Highlights

• Data Encryption at rest

and in transit

• Identity and Access

Management

• Monitoring and

Detection

• Audit / Activity Logging


Integrated Infrastructure Appliances:

• Oracle Exadata

• Oracle Exalogic

• Oracle ZFS Storage

Enterprise class infrastructure

• Exceptional performance

• High availability and fault tolerance

• Capacity and scalability to support multiple center

• Proposed products optimized on proposed hardware

• Oracle certified solution

Future migration path

• Migrate between data centers

• Compatible with cloud based provider

Solution Architecture Integrated Infrastructure Appliance

126

Top of the Line Performance, Rapid Implementation and Flexible Operation

Domain

Solution

Engines /

Systems

Enterprise Content

Services

Mobile

Applications


Identity &

Access Management

Worker and

Provider

Applications

SOA

ArchitectureAccenture Public Service Platform

( APSP)

Public

Facing

Applications

Contact Center

Applications

IVR

Access Channels

Text Message

Paper Forms

Fax

Browser

Agent Assisted

Email

Mobile Device

Social Media

Scanner

Kiosk

Au

the

ntica

tion

Se

rvic

es


Solution Architecture Infrastructure Hosting / Disaster Recovery

127

NSRC Services Used:

• Hosting

• Ping, Power, Pipe

• Tape Backup / Restore

• Disaster Recovery Provider

Hosting Experience Highlights:

• Accenture has positive working

relationship with FL state admins

• Successful DR tests for other FL

enterprise systems

• Proactive and transparent working

relationship

We Understand how to Operate with State Data Center Services


Solution Architecture Integration Architecture Experience

128

Experience and Vision to Move Integration Processing to the Next Level

File Driven

Custom

Integration

ETL

Tools

EAI

Engine

Enterprise

Service

Bus Business

Process

Management

National

Information

Exchange

Model (NIEM)

Multi

Enterprise

Information

Exchange

Content

Driven

Integration

Today and Future:

Unstructured Data

Big Data

Real Time Analytics

EAI Journal 2002

Best Overall B2B Solution

Florida DBPR

Enterprise Licensing

Best of NIEM 2009

NYC HHS-Connect

Enterprise ESB

North Carolina DHHS

NCFAST

Texas HHSC – IEE

NE N-FOCUS


Solution Architecture Integration is the

129

What our capabilities position you to do…

• Reduce data collection by reusing information from other systems

• Access and exchange information in real time

• Automated verification of client provided information

• Assemble a 360 degree view of client information

• Securely reuse processing and data across organization boundaries

• Use policy based security controls to authorize access to content

Integration is the Enabler to Take You to the Next Level

Integration is About Enabling Reuse… of Data, Services, and Policy


Solution Architecture Key Concepts: Loosely Coupled

130

Schema

Agreements

Programming

Language

Object

Model

Application

Server

Database

Operating

System

Programming

Language

Object

Model

Application

Server

Database

Operating

System

• Integration

points are

defined only by

a few

standards-

based criterion

• Any new partner

can integrate

using standard

technologies

regardless of

their internal

technology

stack

System A System B

…to a loosely coupled,

interoperable solution


Solution Architecture National Information Exchange Model (NIEM)

131

NIEM is a National Standard that Facilitates Information Sharing across

Organizational and Jurisdictional Boundaries at all Levels of Governments

• NIEM started as partnership between DOJ and DHS. It was created after 9/11 to enable information sharing

• The Department of Health and Human Services (HHS) became sponsor of NIEM in October, 2010

• Accenture is a leader in using NIEM as a strategic enabler for human service modernization


Solution Architecture Integration - Building Standard-Based Information Exchanges

132

• A set of standards for message structure and content (message payload)

• Dictionary of reusable common objects and definitions at an enterprise level

• Enhance system interoperability

Our Approach Leverages NIEM Based Information Exchange

P5

P2

P3

P4 P6

P7

PN

P1

p2

P3

P4

P5

P6

P7

PN

NIEM

P1

Point-to-Point Mapping Map to a Common Data Format

vs.


Solution Architecture Integration Guiding Principles

133

Key guiding principles:

• Protect privacy of client data and satisfy security requirements

• Data ownership, control and audit responsibility remains with the “system owner”

• Enable real time event based processing

• Minimize the need for external organization business process and system

changes

• Centralize and standardize the hard stuff

• Use NIEM compliant XML information exchange web services

• Minimize direct access to data sources that circumvent access controls and

logging

Principles Guide Day-to-Day Decisions and Position for Future Needs


Solution Architecture Integration Architecture Capabilities Integration Architecture Capabilities

Request Channels Response Channels

Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time

Java Message Service

Other Adapters

Web Service / SOAP Registry

WebSphere Registry

& Repository


WebSphere Message

Broker Generalized Common Flow

Response

Transformation Input

Transformation Routing

Patterns

Operation

Configuration

Version

Management

Error / Exception

Handling

Dynamic Output

Channel Multi Input

Channel

Custom Sub Flows

Logging &

Audit

Caching

Information Exchange Model

NIEM Information

Extension Canonical

Model

NIEM Information

Exchanges

Other Information

Exchange Models

Multi Exchange

Model Transformation

Legacy

Transformations

Std. Request Header Security / Entitlement Services

Request

Authentication

Request

Authorization

Provider

Credential

Vault

Entitlement

Management

Simulated Transaction Services

Legacy Response

Simulation

NIEM Information

Exchange Response

Simulation

Training Scenario

Simulation

Simulation Data

Capture

Error / Exception

Scenario Simulation

Aggregation Processing Services

Asynchronous

Composite Response

(e.g. Verifications)

Synchronous

Composite Response

Master Person Data

Registry Integration Federated Content

Integration

Content Processing Services

Response

Filtering De-Identification

Data Munging

Supplemental

Information Origin

Attributes

Digital Rights

Management

Real Time Data

Quality Evaluation Vocabulary

Service

ACCESS FLORIDA

Integration Service Bus

The Enterprise Service Bus extends

the transformation and routing features

of Enterprise ESB COTS products to

simplify development and reduce the

complexity of secure exchange of

information across organizational

boundaries.


Solution Architecture Integration Architecture Capabilities – Request / Response Channels

135

Requests to use services or exchange

information with other organizations,

departments, systems or programs

initiate from many types of input

channels. Responses can return to the

requesting channel or to a different

response channel.

Features / highlights:

• Request and response channel independence

• Can be used to evolve batch to online processing


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters

Web Service / SOAP


Solution Architecture Integration Architecture Capabilities – COTS Products

136


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters

Web Service / SOAP

COTS products provide the platform to

transform message formats and

communicate across technology

platforms.


• Implemented on Oracle Service Bus 11g

• Informatica PowerCenter used for batch ETL

Registry Enterprise Service Bus

Oracle SOA Suite Database

Management

Oracle Enterprise

Manager

Oracle Service

Registry

Informatica

PowerCenter

Oracle

Service Bus

(OSB)


Solution Architecture Integration Architecture Capabilities – Generalize Common Flow

137


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters


WebSphere Registry

& Repository


WebSphere Message

Broker

The Generalized Common Flow (GCF)

automates and standardizes the

processing of information exchanges

and service requests. The GCF

reduces development, testing and

implementation complexity and

enforces enterprise architecture

consistency.

Generalized Common Flow

Input / Response

Transformation

Accounting /

Cost Recovery

Routing

Patterns

Operation

Configuration

Version

Management

Error /

Exception

Handling

Dynamic Output

Channel

Multi Input

Channel

Custom Sub Flows

Logging

& Audit

Caching Availability


• Configurable service / operation definitions

• Dynamic real time routing / processing logic

• Automation of over 90% of flow processing logic

compared to a custom message flow

• Enterprise, multi-organization support


Solution Architecture Integration Architecture Capabilities – Information Exchange Model

138


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters


WebSphere Registry

& Repository


WebSphere Message

Broker

Response



Patterns

Operation

Configuration

Version

Management

Error / Exception

Handling

Dynamic Output

Channel Multi Input

Channel

Custom Sub Flows

Logging &

Audit

Caching


Use of a common Information

Exchange Model is a central strategy of

our integration approach. We use the

National Information Exchange Model

(NIEM) as the common vocabulary

since the majority of government

information exchanges will ultimately

use this model.

Use of a common information

exchange model allows the ESB to

protect and process information as it

passes through the ESB.


• Accelerates adoption of NIEM based exchanges

• Enables transaction independent content actions

• Standard subject, node and leaf level naming

• NIEM canonical model with Department extensions

• Multi organization header


Enterprise

Canonical

Extensions

Other

Info Exchange

Models

Cross Model

Transformation

Legacy

Definitions

Request Header

NIEM

Reference Model

Info Exchange

Package

Definitions

Information

Subject

Areas

Subject Area

Hierarchy

Vocabulary


Solution Architecture Integration Architecture Capabilities – Security / Entitlement

139


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters


WebSphere Registry

& Repository


WebSphere Message

Broker

Response



Patterns

Operation

Configuration

Version

Management

Error / Exception

Handling

Dynamic Output

Channel Multi Input

Channel

Custom Sub Flows

Logging &

Audit

Caching



NIEM Information

Extension Canonical

Model

NIEM Information

Exchanges

Other Information

Exchange Models

Multi Exchange


Legacy

Transformations

Std. Request Header

Security / Entitlement Services allow

secure exchange of information and

access to services. These capabilities

authenticate requests, authorize

access to requested services or data

sources, and filter / mask response

content. Using this architecture

removes barriers to sharing information

across organizations, systems, and

programs and simplifies security

provisioning.


• Policy based Entitlement Decision Engine

• Policy based content response filtering

• Extensible policy attributes

• Multi Stage Whitelist / Blacklist Policy Model

Security / Entitlement Services

Request

Authentication

Request

Authorization

Enterprise

Authentication

Services

Response

Filtering

Authorization

Policy

End Point

Credential

Control

Entitlement

Decision

Engine

Access

Logging

Access

Policy

Management

Consent Policy Encryption


Solution Architecture Integration Architecture Capabilities – Simulated Transactions

140


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters


WebSphere Registry

& Repository


WebSphere Message

Broker

Response



Patterns

Operation

Configuration

Version

Management

Error / Exception

Handling

Dynamic Output

Channel Multi Input

Channel

Custom Sub Flows

Logging &

Audit

Caching



NIEM Information

Extension Canonical

Model

NIEM Information

Exchanges

Other Information

Exchange Models

Multi Exchange


Legacy

Transformations


Request

Authentication

Request

Authorization

Provider

Credential

Vault

Entitlement

Management

Simulated Transaction Services are tools,

techniques, a repository and populated

content that accelerate prototyping,

development and testing of new services,

new providers, new service versions,

changes in provider information exchange

formats or data values.

Using simulated transaction content

simplifies training data development

and allows the full solution to run

on standalone workstations.


• Accelerates development and testing times

• Eliminates need for training environment versions


NIEM Information Exchange

Response Simulated Data

Legacy Response

Scenario

Simulated Data

Error / Exception

Scenario

Simulated Data

Simulation

Response

Repository

Training

Scenario

Simulated Data

Simulation

Data Capture

Simulated Transaction Content


Solution Architecture Integration Architecture Capabilities - Aggregation

141


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters


WebSphere Registry

& Repository


WebSphere Message

Broker

Response



Patterns

Operation

Configuration

Version

Management

Error / Exception

Handling

Dynamic Output

Channel Multi Input

Channel

Custom Sub Flows

Logging &

Audit

Caching



NIEM Information

Extension Canonical

Model

NIEM Information

Exchanges

Other Information

Exchange Models

Multi Exchange


Legacy

Transformations


Request

Authentication

Request

Authorization

Provider

Credential

Vault

Entitlement

Management


Legacy Response

Simulation

NIEM Information

Exchange Response

Simulation

Training Scenario

Simulation

Simulation Data

Capture

Error / Exception

Scenario Simulation

Aggregation Processing Services are

processing patterns and integration

techniques that allow a single request

to retrieve and integrate results from

multiple services or information

providers.

For example, a single verification

service request initiates lookup of

information from many different

data sources be retrieved

asynchronously.


• 360 degree view of information about a person / org


Verifications

Service

Master Person

Data Registry

Integration

Composite

Asynchronous

Requests

Composite

Synchronous

Requests

Federated

Content

Integration

Federated

ESB

Integration

Data

Aggregator

Service

Message

Sequencing

Message

Collection


Solution Architecture Integration Architecture Capabilities – Content Based Processing

142


Email

File Output

Database Event

MQ Message Queue

SOAP / HTTP

HTTP/HTTPS

MQ Message Queue

Database Event

File Input

Email

Date / Time


Other Adapters


WebSphere Registry

& Repository


WebSphere Message

Broker Generalized Common Flow

Response



Patterns

Operation

Configuration

Version

Management

Error / Exception

Handling

Dynamic Output

Channel Multi Input

Channel

Custom Sub Flows

Logging &

Audit

Caching


NIEM Information

Extension Canonical

Model

NIEM Information

Exchanges

Other Information

Exchange Models

Multi Exchange


Legacy

Transformations


Request

Authentication

Request

Authorization

Provider

Credential

Vault

Entitlement

Management


Legacy Response

Simulation

NIEM Information

Exchange Response

Simulation

Training Scenario

Simulation

Simulation Data

Capture

Error / Exception

Scenario Simulation


Asynchronous

Composite Response

(e.g. Verifications)

Synchronous

Composite Response

Master Person Data

Registry Integration Federated Content

Integration

Content Processing Services act upon

information as it flows through the ESB.

There are many uses for content based

processing including alerting, content

authorization, content quality

assessment, analytics integration,

and meta data enhancement.

One valuable use is to

de-identify sensitive

information so

developers can

safely use data

originating from

sensitive sources.

Content Processing Services

Content

Authorization

Filtering

De-Identify

Sensitive Data

Content

Based Alerting

Content

Quality

Assessment

Value

Parameter

Substitution

Meta Data

Enhancement

Real Time

Analytics

Integration

Digital Rights

Management

Application

Content

Based

Costing


Solution Architecture Integration Architecture – Differentiators

143

Use of the National Information Exchange Model (NIEM) as a Common Information Exchange Model

Generalized Common Flow standardizes and enforces architecture processing automating over 90% of processing logic

Configuration Based Service / Operation Definitions simplify development, maintenance, versioning and service evolution

Policy Based Security authenticates and authorizes access to services, operations and content based on request profile

Multi Organization Design secures access to services / information across internal and external organization boundaries

Content Based Processing acts upon information sent through the ESB independent of service specific processing

Simulated Transaction Capabilities accelerates development, testing and training without connecting to provider systems

Simulated Transaction Content provides sample transaction results in NIEM or provider format using sample test data sets

Aggregation Services enables composite requests and consolidation of multiple results (real time or asynchronous)

Multi-channel independence of request and response provide flexibility and encourage reuse of services and information

Integration with master data management and federated content architecture provides dynamic 3600 view of information


Solution Architecture Integrates Pre-Built APSP Interfaces and Existing ACCESS Interfaces

144

Providers Providers

BENDEX

SDX

SVES

IRS

SOLQ(SSA)

AHCA

WAGES

OVS

DOD

FNS

DOC

DMS

DOR

FDLE

DFS

FHK

Providers

Dept. of

Lottery

DEO

DMV

DHS

State Agencies Federal Agencies

Federa

l

Data

Hub

MARSHA Database

APSP pre-built interfaces

FEMA

Providers Providers Internal

Applications

Access FL Interfaces

PARIS





• BPM• EAI

Technical Services


Business Services

Se

rvicesS

erv

ice

s

Le

ga

cy Ap

plica

tions

Data Services

OLTP

Rules

Reporting

FoundationServices


Pre-built Services

Ext

ern

al A

pp

lica

tions

Database


Service Layers


Adapters


Service Layers

Adapters

Presentation

Service Layers


Adapters

Security

Service Layers


Adapters

Common

Service Layers


…



Agenda

145

Break


Agenda

146

Solution

Overview

Solution

Architecture

Functional


and Application)

Question and

Answer

Project


and O&M)

Company and

Team Experience

(Implementation

and O&M)

Meeting

Kickoff

Functional Requirements

(Intake, Assessment and Application)


Functional Requirements Intake, Assessment and Application

147

Gloria Carter is the mother of one child who recently had her hours cut back at work. A

friend told Gloria about Florida‟s ACCESS Self Service Portal, so she goes to the website

to check it out.

Gloria decides to do the Self-Assessment tool prior to completing the full application in

order to better understand what types of assistance she may be qualified to receive.

• Gloria reports 1 adult and 1 child in the home

• She reports employment at Starbucks for 36 hours/month

Gloria Carter Shawn, age 4


Functional Requirements Intake, Assessment and Application

148

Screening:

Data captured once, evaluated across multiple programs

Single rules engine supports real-time eligibility determination for both Applicant

and Department screening

Referral and Application:

Simplifies the application process through question-based navigation

Referrals completed without manual or duplicate data entry

Clearance and Case Creation:

Improved case worker efficiency by presenting only the applicable screens

Phonetic search to identify potential relationships

Scheduling:

Built in scheduling and calendaring capabilities

Flexibility to manually or automatically assign cases and reassign as needed


Agenda

149

Solution

Overview

Solution

Architecture

Functional


and Application)

Question and

Answer

Project


and O&M)

Company and

Team Experience

(Implementation

and O&M)

Meeting

Kickoff

Question and Answer

access florida system replacement oral negotiations october … · 2013-03-04 · development lead...

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