access in groupware: criwg 2012
DESCRIPTION
Talk on technology layers providing access to cooperation systems, how they influence the cooperation of individuals and how we can use this in design at CRIWG 2012.TRANSCRIPT
Supporting Social Tasks of Individuals
A Matter of Access to Cooperation SystemsCRIWG 2012
Michael Prilla, Information and Technology Management, University of Bochum
„Digital technology is no longer confined to a support role; it is integral to many
activities.“ (J. Grudin, interactions, 2010)
(How) Does this matter for cooperation systems?
3Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Access to cooperation systemsA motivating example: Twitter
Awareness, Overview, Personalized
Fully fledged, basic access
During travels, Quick AccessFor many: Default
Part of other interaction / information system
4Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Multiple means for accessing information systems help these systems transcend into everyday life (“What’s app?”)
5Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
AccessUnderstanding
Access: a vehicle supporting social tasks of individuals conducted in cooperation systems,
Includes
(“process of enactment”, Liu et al. 2008)
Layers (from the perspective of access) technologies used to access cooperation systems technology forming the cooperation system itself
devices, interfaces, sets of functionality , …
6Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Access makes cooperation systemsattractive,usable and useful in many contexts
What influences the choice of access to cooperation systems?
How can this influence be supported systematically?
7Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Access: In search of a foundationExisting concepts
Missing combination of access of multiple user groups (vs. focus on special needs) (collaborative) Interaction (focus on individual usage) variation of access for the same system
Media choice
Patterns / Thinklets Technology acceptance
User experience
Universal access / usabilityInteraction acts
Inclusive
designMedia
interactivity
Technologies-in-practiceActivity Theory
Use qualities
Embodiement
Structuration
Theory
8Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Access in small scale cooperation systemsAn initial investigation
Communication / Cooperation:
Logging in vs. overseeing Embedded in habits:
Metaphor of access
Device / context:
Individual and work specific preferences Distance to digital artefacts:
Lowering the burden of tools
10Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Personal and situational adequacyDimension of access
Personal (individual, group) adequacy Usage focus Habits and usage metaphor Knowledge and capabilities
Situational adequacy Time for usage Scope of usage Availability and immediacy Functional complexity
11Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Impact of Access on …
Space and time of usage– Short time interaction e.g. during travels / other work, long
time in other contexts
Context and mental focus of usage– Casual (task in focus vs. parallel)– Focused (single vs. multiple tasks)
Process of usage– Fragmentation: Sustaining usage context over multiple
usage instances– Follow-up / interruption
12Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Design constraints for AccessSupporting social tasks of individuals
The ability to access cooperation support
from different contexts (Hinman, Dourish)
use cooperation support naturally
fit cooperation system usage into personal rhythms (Höök)
access cooperation systems from proper devices
13Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
OutlookTowards a framework of access design
Framework for the (informed) design of access
Challenging and
adapting insights on
access
Aligning findings
with existing
work
Broadening the base for
a framework
14Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
„While digital technology can connect families and friends over geographic distances, it’s critical to recognize that Facebook pokes and postings aren’t equal to actual conversation.“ (S. Greengard, CACM, 2011)
15Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Thanks for your attention.Questions?
Michael PrillaInformation and Technology ManagementUniversity of Bochum, GermanyUniversitätsstr. 150Tel.: +49 (0) 234 / 32 - 27735Fax: +49 (0) 234 / 32 - 14207Email: [email protected]
16Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla
Designing AccessQuestions
Which characteristics describe the adequacy of access for a user group?
Which influence do concepts, attitudes and usage intentions of users have on the interaction with (the access to) cooperation support systems?
Which goals and needs of communication (cooperation) can be fulfilled with which (type of) access?