accessibility: a core quality and a shared responsibility
TRANSCRIPT
Accessibility: A core quality and a shared responsibility
David Sloan, UX Research Lead, TPGUK UXPA GAAD Event, 21 May 2015
Accessibility maturityMoving your organization along the continuum toward a mature approach to accessibility
Context• Customer for software company puts accessibility
requirement in contract• Vendor is asked for evidence of state of
accessibility of product
Potential outcomes• Clients have accessibility documentation• Clients work to fix issues • Clients engage for retest and revised accessibility
documentation
Context• Transit system provider with legal obligation to
provide accessibility• Group of people with disabilities demanding
accessibility improvements
Potential outcomes• Clients focus on issues that impact stakeholders• Clients fix issues related to accessible user
experience
Context• Vendor has customers that demand accessible
products• Vendor knows that remediation is costly and
ineffective• Vendor knows current processes do not support
accessibility
Potential outcomes• Clients address accessibility issues during the
design/development process• Clients build internal capacity for accessibility
Context• Advocacy group makes a complaint to University
about digital accessibility• University cannot fix all IT services• University understands it must fix culture and
process to respond
Outcomes• University makes visible commitment to providing
accessible IT services• University embarks on initiative to address
shortcoming in existing services• University establishes policy and processes to
support accessibility in new services
Accessibility process standardsEngaging your organization in activities that demonstrate commitment and show progress
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