This guide contains information for guests with additional needs to have a safe fun filled day at the resort at the resort. Ride Restriction applicable to all guests can be found within our Resort Guide.

FAQSFAQSIS THERE FREE WI-FI TO USE? Yes, free Wi-Fi is available across the Resort via LEGOLAND® Free Wifi, simply log in on your device.

THE RIDE ACCESS PASS IS NOT WORKING, WHAT DO I DO? Log out of the Ride Access Pass and then log back in. If this does not work, please head to Guest Services or the Sensory Room where a member of the team would be happy to help.

WILL THE RIDE ACCESS PASS DRAIN MY BATTERY? The Ride Access Pass is designed to have minimal impact on battery life.

ARE THERE ANY CHARGING POINTS? Portable Chargers are also available in Guest Services and Total Sensory Space.

- Heartlake Mall

- Pirates Burger Kitchen

- PlayStation Zone

CAN I HIRE A DEVICE? Devices are available to hire on a first-come-first-serve basis from Ride Access Pass Hub and the Sensory Room. Please note you will be required to pay a refundable deposit on collection.

WHAT CAN I DO WHILST I WAIT? We have lots of queue free attractions across the Resort including:

- Miniland

- The LEGO® Reef

- Heartlake Harbour Arena - Live Show

- LEGO® Studios 4D - 4D Cinema

- DUPLO® Valley Theatre - Puppet Show

- Castaway Camp

- DUPLO® Playtown

- Model Making Studio

- The Enchanted Forest

- Pirates Goldwash

- Cole’s Rock Climbing

RIDE ACCESS PASSRIDE ACCESS PASSOur Guest Services team will be able to confirm if a guest is eligible for a Ride Access Pass. Full policy information is available online.

STEP 1STEP 1SELECT WHICH RIDE YOU WISH TO GO ON USING THE RIDE ACCESS PASS.

STEP 4STEP 4ONCE YOUR COUNTDOWN HAS COMPLETED, YOU CAN SELECT YOUR NEXT RIDE!

STEP 2STEP 2A QR CODE WILL APPEAR, HEAD TO THE RIDE WHERE A MEMBER OF THE TEAM WILL SCAN YOUR MOBILE DEVICE AND HELP YOU ONTO THE RIDE.

STEP 3STEP 3ONCE YOU HAVE EXPERIENCED THE ATTRACTION, A COUNTDOWN WILL APPEAR UNTIL YOUR NEXT RIDE RESERVATION BECOMES AVAILABLE.

LEGO, the LEGO logo, the brick and knob configuration, the Minifigure, DUPLO, NINJAGO, and LEGOLAND are trademarks of the LEGO Group. ©2020 The LEGO Group. SP2273

ACCESSIBILITY GUIDEACCESSIBILITY GUIDEThis policy is designed to assist guests with disabilities, ensuring you have a safe fun filled day and the right expectation of our attractions. Certain rides and attractions in our Resort can be physically demanding and vigorous. Your health and safety is our number one priority, therefore we reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual for any reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination.

PARK FACILITIESPARK FACILITIES

GUEST SERVICES Located in The Beginning, the team are happy to help plan your visit and will also be able to assist should you have any queries through the day.

RIDE ACCESS PASS HUB Located in The Beginning, the team will be able to assist with your Ride Access Pass.

FIRST AID CENTRE Located in Heartlake City, First Aid can provide medical assistance. They also will be able to assist with cold medicine storage and have a hoist and height adjustable bed.

SENSORY ROOM Located in Heartlake City, soft seating, interactive projections, bubble tubes, tactile panels, and soft lighting, all designed to create a calm space to relax in for those who need it. The team will also be able to assist with your Ride Access Pass.

TOILETS All toilet blocks have a disabled toilet which can be accessed with a RADAR key. A Changing Places facility with hoist and changing table is available in Heartlake City.

HEARING LOOP Mobile Units are available to use at key points across the Resort. Please speak to a member of the Guest Services Team who would be happy to provide additional assistance.

ACCESSIBILITY ACCESSIBILITY GUIDEGUIDE

NAVIGATING THE RESORTNAVIGATING THE RESORTPATHWAYS All main pathways are wheelchair accessible. Please note, motorised wheelchair users are advised against using the pathway between Spinning Spider and The Beginning due to its gradient and should use either the Hill Train or the route through Imagination.

HILL TRAIN In the event the Hill Train is out of operation, a member of the First Aid team would be happy to assist with travel up or down the hill.

SHOPS & RESTAURANTS All shops and restaurants are wheelchair accessible. Please speak to a member of the team if you need any assistance.

HIRING A WHEELCHAIR A limited number of wheelchairs are available for hire from Guest Services and The Sensory Room on a first come, first served basis. Please note you will be required to pay a refundable deposit on collection.

ASSISTANCE ANIMALS Assistance animals are welcome in the Park but will not be able to accompany guests on any ride.

NEED MORE INFORMATION?NEED MORE INFORMATION?For further information regarding accessibility at the LEGOLAND® Windsor Resort please visit: LEGOLAND.co.uk /ACCESSIBILITY

Need help with yourNeed help with yourRide Access Pass?Ride Access Pass?Please use our SMS service to speak with a member of the team...

07786 204025

2273 LLW 2020 Accessibilty Guide Final.indd 12273 LLW 2020 Accessibilty Guide Final.indd 1 08/03/2020 14:3608/03/2020 14:36

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Must be able to brace with arms against ride forces* • • • • • • • • • • • • • • • • • • • • • • • •

Must be able to brace with legs against ride forces** • • • • • • • • • • • • •

Required to sit and remain upright unaided**** • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Required to walk unaided*** • • • • • • • • •

Required to ascend/descend flight of stairs***** • • • • • • •

Fully wheelchair accessible****** • • • • • • • • •

Wheelchair lift to platform • • • •

Wheelchair entrance via exit • • • • • • •

Flashing/strobe lighting • • • • • • • • • • • • • •

RAP Entrance via exit • N/A • N/A N/A • • N/A • • • • • • • • • • • • •

RAP Entrance via Q-Bot N/A • N/A N/A • N/A • • • • • • • • • • • • • •

Wheelchair users must be able to transfer unassisted if required • • • • • • • • • • • • • • • •

Rides where guests with red handstamps must be accompanied by a helper over the age of 14 years

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Requires helper over the age of 14 years for partially sighted/blind guests due to complex nature of evacuation routes

• • • •

Requires helper over the age of 14 years for deaf/hard of hearing guests due to complex nature of evacuation routes

• • • •

Not recommended for guests with back or neck complaints, heart conditions, high blood pressure, broken limbs or pregnant

• • • • • • • • • • • • • • • • • • • • • • • • • • •

RIDE RESTRICTIONSRIDE RESTRICTIONSThis guide contains extra information that may be relevant to guests with additional needs or disabilities, and it is in addition to general ride restrictions (including height, size and loose item restrictions) that are applicable to all guests. These are detailed on information boards at the entrance to the ride queues, and it is the responsibility of all guests to check.

2273 LLW 2020 Accessibilty Guide Final.indd 22273 LLW 2020 Accessibilty Guide Final.indd 2 08/03/2020 14:3608/03/2020 14:36