accessisg: data, experience and proven methodologies at your fingertips
DESCRIPTION
AccessISG™ is a subscription knowledge service that harnesses the expertise of ISG consultants with our unparalleled market research capabilities to ensure that you're never without access to the information necessary to make smart, strategically powerful sourcing decisions. With one click, you can tap into a wealth of data, experience and insights, from the TPI Index™, Contract KnowledgeBase™, Compass Benchmarking and Sourcing Prevalence Database™ to our extensive research on offshore city risk assessment, captive benchmarking and the ever-changing Cloud.TRANSCRIPT
Copyright © 2012 Information Services Group, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from ISG, Inc.
An Introduction to the Service Debora Card, Partner
October, 2012
On-Demand Access to ISG Information, Insights & Experts
AccessISGTM
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ISG is a leading technology insights, market intelligence and advisory services company, offering clients one source for support in driving operational effectiveness.
The Power of One
A premier independent
technology advisory serving the
U.S. public sector
The premier independent provider of business and IT benchmarking, performance improvement, data and analytics services.
the power of One
The world’s leading sourcing data and advisory firm.
TM
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With consultants across the globe we are in the locations that matter to you. Local market knowledge and language support can be critical to success in major change programs.
ISG Solutions Support Your World Corporate Profile
1,000+ Clients 10,000+ Engagements
700 Professionals Worldwide
Operating from 21 Countries
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Our experience is unrivalled.
ISG Client Reach
scale
We advise on over 25% of the Sourcing Markets Annual TCV Awarded. Having advised on over $330 billion in contract value, no other advisory firm comes close to our level of market engagement and experience.
clients 75% of the Forbes Global 100 are ISG clients. We advise the world’s largest
blue chip firms through some of their most critical business operations transformation projects.
value 75% of our clients are either repeat or direct referrals. Our clients come back
to us time and time again for critical market insight and advice around their strategic operational imperatives.
market voice The TPI Index® is the premier source of quarterly insight and is considered
the authority on trends and developments in the global sourcing industry.
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Concierge Inquiry Service
‘On the Fly’ Inquiry We poll our consultants for their expertise
Detailed Inquiry We mine our databases for specific answers
TPI IndexTM ■ Compass Benchmarks Contracts KnowledgebaseTM ■ DynamicRFITM
Direct Access We connect you with a functional domain expert
What is AccessISG?
A subscription knowledge service that provides on-demand access to ISG data, insights and experts
Custom Research
You work with ISG experts to design a research project that gives you the precise information you need. We execute and deliver to your unique specifications.
Sourcing Portal
Service provider capabilities database with requirements matching engine, detailed profiles In-depth research on market trends from geography, industry and service line perspectives Market Tutorials, best practices, data “nuggets” and “in the trenches” viewpoints Premium toolkits to help expertly manage your sourcing projects
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Our concierge inquiry service combined with the research, data and tools on our Sourcing Portal give you complete on-demand access to ISG knowledge.
AccessISG Services
All services are annual from date of subscription.
Silver Gold Platinum Annual Fee $15,000 $25,000 $50,000
Expertise Direct access to outsourcing subject matter experts
15 hours 35 hours 75 hours
On-the-fly inquiries and questions
20 inquiries
5 business day response
30 inquiries
4 business day response
Unlimited inquiries
3 business day response
Data Data Mining and Research 5 hours
5 business day response
10 hours
4 business day response
25 hours
3 business day response
Sourcing Portal Market Insights & Trends Reports
Unlimited Access on Sourcing Portal
Unlimited Access on Sourcing Portal
Unlimited Access on Sourcing Portal
White Papers Unlimited Access Unlimited Access Unlimited Access Provider Profiles/Matching Unlimited Access Unlimited Access Unlimited Access
News Daily Newsfeed Yes Yes Yes Bi-Weekly Top 5 Point of View Yes Yes Yes
Events Passes to ISG Sourcing Leadership Exchange
1 2 3
Onsite Market Updates None 2 4
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New AccessISG Sourcing Portal
On-demand information, instruction and tools that enable smart sourcing decisions
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Filter by service area, geography and industry, then dig into detailed capabilities profiles of more than 100 providers and more than a dozen service areas
Service Provider Profiles
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Detailed information on service delivery locations, strategies, key volumes, scale and depth of experience for each major area of service, not available anywhere else
Service Provider Profiles (cont’d)
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Interactive modules get you up to speed on unique dynamics of a new service area.
Market Tutorials
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Quickly learn what functions are most frequently sourced and what metrics drive each service area
Market Tutorials
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Research & Market Intelligence
Pricing Trends
Contracts Data
Service Provider Capabilities
Market Insight Reports
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Client-managed toolkits, hosted on our portal, featuring embedded user training and quality assurance checks by ISG experts at key milestones
Toolkits
ITO SOW
ITO ADM
DynamicRFI
ADM SOW
BPO
Team Training Team Training Service Offerings Team Training
Exhibits
QA Reviews
Instructions Instructions
Exhibits
QA Reviews
Instructions
Exhibits
QA Reviews
BPO SOWs Geographic Coverage
Experience
Capabilities
Representative Clients
Transaction Toolkit
Acce
ssIS
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For A
d Ho
c Su
ppor
t
Provider Database
www.isg-one.com