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TRANSCRIPT
A
PROJECT REPORT
ON
“CASE STUDY OF IMPLEMENTATION OF“ERP SOFTWARE”FOR KEY DECISION MAKING IN MANUFACTURING ”
WITH SPECIAL REFERENCE TO
“HINDUSTAN COMPUTER LIMITED” (MOHALI)
BY
MOHIT SAINI
SUBMITTED IN THE PARTIAL FULFILMENT FOR THE AWARD
OF THE
DEGREE OF MASTER OF BUSINESS ADMINISTRATION 2009
2010
TO
“E-MAX BUSINESS SCHOOL
BADHAULI (AMBALA CANTT)
PREFACE
The M.B.A curriculum is designed in such a way that student can grasp
maximum knowledge and can get Practical exposure to the corporate
world in minimum possible time. Business schools of today realize the
importance of practical knowledge over the theoretical base.
The research report is necessary for the partial fulfillment of M.B.A.
curriculum and it provides an opportunity to the researcher in
understanding the industry with special emphasis on the development of
skills in analyzing and interpreting practical problems through the
application of management theories and techniques. It is a new platform of
learning through practical experience, which incorporates survey and
comparative analysis. It gives the learner an opportunity to relate the
theory with the practice, to test the validity and applicability of his
classroom learning against real life business situations.
Industrial training is an integral part of any Master of Business
Administration program and for that purposes I had joined a company
what else can be as good as HCL Info systems Ltd, India's premier
information enabling company.
DECLARATION
I, Mohit Saini hereby declare that the Project Report entitled –
“ CASE STUDY OF IMPLEMENTATION OF ERP SOFTWARES IN KEY
DECISION MAKING IN MANUFACTURING”
Written & submitted by me under the guidance of
Mr. TARVINDER SINGH is my original work.
I also declare the originality of this work & the genuinity of
findings are based on data collected by me.
Place: MOHALI
ACKNOWLEDGEMENT
“Acknowledgement is an art, one can write glib stanzas
without meaning a word, on the other hand one
can make a simple expression of gratitude.”
Industrial training is an integral part of any Master of Business
Administration program and for that purposes I had joined a company
what else can be as good as HCL **** India's premier information enabling
company.
I take the opportunity to express my gratitude to all of them who in some
or other way helped me to accomplish this challenging project. No amount
of written expression is sufficient to show my deepest sense of gratitude to
them.
I am very thankful to for their
everlasting support and guidance on the ground of which I have acquired
a new field of knowledge. The course structure created for this curriculum
has benefited with the inclusion of recent development in the
organizational and managerial aspects.
Lastly, I am thankful to all the member of HCL which has given me
valuable information in the part of my project
EXECUTIVE SUMMARY :-
HCL Info systems, India's premier information enabling and integration
company, has received the ISO 9001:2000 certification specifies
requirements for a quality management system where an organization
needs to demonstrate its ability to consistently provide product and
services that meets customer and applicable regulatory requirements. ISO
9001:2000 also aims to enhance customer satisfaction through the
effective application of the system, including processes for continual
improvement of the system and the assurance of conformity to customer
and applicable regulatory requirements.
The menu of HCL Infosys global services broadly covers IT consulting and
professional services in the area of vertical applications, technology
integration, ERP implementation and software development. This also
includes a complete portfolio of systems and network services for
development. This also includes a complete portfolio of systems and
network services for Facilities Management, Helpdesks, Systems
Supports and network and Internet Implementation.
SCOPE OF THE RESEARCH
For the purpose of doing this project I had chosen the topic “CASE
STUDY OF IMPLEMENTATION OF ERP SOFTWARE FOR KEY
DECISION MAKING IN MANUFACTURING” as to see a particular
customer’s behavior while purchasing a particular brand of products or
services. The reasons may be better quality, price, after sale services etc.
Through this project I came to know about the different perceptions of the
One Hundred respondents what tools, policies they adopt for business
activities of their organization.
And according to these desires as reflected by the Questionnaires which
have been collected from different respondents, the company can modify
their existing features as per the needs of the people and hence can
enlarge their customer base as well as their market share. Again such a
study can help the company in understanding the competitor’s policies
and where the company stands with respect to its competitors.
This project will be helpful in understanding the requirements of the
consumers’ area wise and also helpful in understanding the rumors in the
market about the software.
Such a study helps a company in framing an excellent marketing strategy
and to combat its competitors and also increasing its networking, to
understand consumer’s consumption, pattern, and perceptions, to
understand the changing profitability and patterns, to check the popularity
of the products of the company and to markup certain changes in
business policies for achieving growth in profit margins with the help of
technology.
OBJECTIVES OF THE RESEARCH
1. Introduction of the company (HCL) and its product.
2. To judge the use and mindset of the consumers regarding the
product of the client who is using the technology.
3. To understand consumer’s consumption, pattern, and perceptions
by the help of technology. In case, study of a particular client.
4. To understand the changing profitability and patterns by the use of
technology.
5. To markup certain changes in business policies for achieving
growth in profit margins with the help of technology.
6. To check the popularity of the product of the company.
CHAPTER: 1
INTRODUCTION
This Project Report has been prepared by Mr. Mohit Saini
under the guidance of Mr. Tarvinder. The research has been carried out
on CASE STUDY OF IMPLEMENTATION OF ERP SOFTWARES IN KEY
DECISION MAKING IN MANUFACTURING.
The purpose of carrying out this project is to read the mindset of the
consumers regarding the product and to check its popularity rate as well
among the customers or users .The selection of the product or services
should done carefully because there are many companies that providing
goods and services. It is difficult task to classify that which one is useful
for us.
REVIEW OF LITERATURE
1. "The Use of INTEGRATED ERP Systems in Small Business"
As Prof. JAHN BREEN, Dr. NICK SCIULLI, CHERYL
CALVERT, 28 Sept-1 Oct, 2003. The owner-managers who used a CAS
described their major motivation for its implementation as environmental
factors, that is, the introduction of the GST and advice from their
accountant. The major trigger being the GST, which created additional
paperwork for the business. While the GST is a one-off circumstance in
terms of its economy-wide introduction, it will continue to be a strong
influence on smaller firms as they expand and come within the GST
umbrella and will be required to comply with the reporting and lodgement
requirements. The second most influential trigger was the advice of the
accountant. The accountant is an important source of information for small
business operators in many of their decision-making deliberations. With
respect to the implementation of computer software, the accountant can
provide advice on CAS factors such as: available software,
implementation, customisation of the software to suit the businesses
needs, the businesses reporting requirements, and the ability to interface
with other software.
The study identified a number of other motivating factors,
consistent with the literature, for CAS adoption. These factors included:
the computer self-efficacy of the owner-manager; the cost and perceived
benefits of the innovation; organizational factors such as the ability to pay
for the innovation, having the time to implement the CAS and possessing
the staff capable of using the system. These other non-environmental
factors also played an important role in motivating the owner manager to
use a CAS.
This study demonstrates that it is not only a particular
event, such as the introduction of the GST that drives the motivation to
implement a CAS; though the owner-manager may believe that this is the
sole cause. It is the combination of several factors, such as: the operators’
ability to handle the innovation, their ability to recognize the need for the
innovation, and the firm’s overall resources (financial and available time)
that impact on CAS adoption. The relative importance of each of these
factors in the overall decision is the subject of a further study, as it
requires a greater level of analysis.
CAS non-users referred to two major reasons for
not using the accounting software, one an innovation factor, and the other
a characteristic of the organisational decision maker. The first reason
(innovation factor) was that a CAS was not needed and would not add
value to the business. The second reason (characteristic of the
organizational decision maker) was that the owner manager lacked IT
skills and Knowledge).
2. "ERP implementation at SMEs-
Analysis of five Canadian cases "Brent
Snider3, Giovanni J.C. da Silveira and Jaydeep Balakrishnan, 29, 1, 2009-
Purpose - This paper explores the Critical Success Factors (CSFs) of
Enterprise Resource
Planning (ERP) system implementation at Small and Medium sized
Enterprises (SMEs).
Design/methodology/approach – Five case studies of Canadian SMEs
were conducted. They included interviewing individuals from five roles at
each organization and gathering project documents. Following an
evaluation of each project’s success (within-case analysis), cross-case
analysis was conducted to elicit influential and distinctive factors.
Findings – We identified factors that appeared to explain variation
between successful and unsuccessful implementations at SMEs, besides
factors that appeared to be innovative or counterintuitive in light of the
established literature.
Research limitations/implications – The study reinforces the need for
more research that is focused on SMEs. All cases were of Canadian
SMEs with either a manufacturing or distribution focus, potentially limiting
the general ability of findings to other industries or countries.
Practical implications – By identifying relevant CSFs for SMEs,
managers can better prioritize implementation efforts and resources to
maximize success of ERP implementations.
Originality/value – This appears to be one of the first studies to focus on
the CSFs of ERP implementation at SMEs.
Keywords – Implementation, Enterprise Resource
Planning, multiple case studies, triangulation.
CHAPTER: 2
COMPANY
PROFILE
ABOUT HCL INFOTECH
HCL Info systems Ltd. with revenue (LTM) of US $ 2.6 billion in financial
year 2009 is one of India’s premier hardware, services and ICT system
Integration companies offering a wide spectrum of ICT products that
includes Computing, Storage, Networking, Security, Telecom, Imaging
and Retail. HCL Info systems Ltd. aims to be a one-stop-shop for all the
ICT requirements of an organization. One of India's leading System
Integration and Infrastructure management services organizations, HCL
Info systems Ltd. has specialized expertise across verticals including
Telecom, BFSI, E-Governance and Power. HCL Info systems Ltd has one
of India's largest distribution and retail networks for ICT products, taking to
market a range of Digital Lifestyle products in partnership with leading
global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak,
Konica Minolta, Microsoft, Nokia and Toshiba. HCL Info systems Ltd.
today has one of India's largest vertically integrated computer
manufacturing facilities; with over three decades of electronic
manufacturing experience, and HCL desktops are among the largest
selling brands in the business enterprise space. With one of India's largest
ICT services networks that reach most regions in India, HCL's award
winning support services make it a preferred choice of enterprise and
consumers alike.
VISION AND MISSION
A global corporation enriching lives and enabling business
transformation for our customers, with leadership in chosen technologies
and markets. Be the first choice for employees and partners, with
commitment
to
sustainability.
We enable business transformation
and enrichment of lives by
delivering sustainable world class
technology Products, Solutions &
Services in our chosen markets
thereby creating superior
shareholder value.
.
Shiv Nadar is the founder, and Chairman & Chief Strategy Officer of HCL
Technologies. He also receives the, very prestigious award, Padma
Bhushan.
HCL Technologies is a global IT Services company headquartered in
Noida, a suburb of Delhi, India led by Nayar, HCL Technologies, along
with its subsidiaries, had consolidated revenues of US$5 billion, as of
2010, and employed more than 58,129 workers. The name HCL is an
abbreviation on Hindustan Computers Limited.
Contents:-
1. Service
2. Acquisitions and Joint ventures
3. References
4. External links
The 3 decade old enterprise, founded in 1976,is one of India’s original
IT garage start ups. IT’ range of offering span R&D and Technology
Services, Enterprise and Applications Consulting,Remote Infrastructure
Management,BPO Services,IT Hardware,System Integration and
Distribution of Technology and Telecom products in India. The HCL team
comprises 62,000 professionals of diverse nationalities,operating across
26 countries including 500 points of presence in India. HCL has global
partenerships with several leading Fortune 1000 firms, including several
IT and Technology majors.
HCL is a leading global Technology and IT enterprise whose
range of services spans Product Engineering and Technology
Development, Application Services, BPO Services, Infrastructure
Services, IT Hardware, Systems Integration, and Distribution of
Technology and Telecom products in India. The HCL Enterprise
comprises two companies listed in India:
HCL Technologies and
HCL Info systems
HCL provides software solutions for Manufacturers & ISV's, focused on
improving operational efficiency, managing regulatory compliance in
production operations and enhancing value of OEM software products
through standardization of IT systems across plants in multiple regions
and value engineering for product R&D.
HCL Technologies is the IT and BPO services arm focused on global
markets, while HCL Infosystems deals in the IT, Communication, Office
Automation Products & System Integration arm focused on the Indian
market.
HCL Technologies and HCL Infosystems Founded in 1976,
HCL is one of India's original IT garage start-ups. A pioneer of modern
computing, HCL is a global transformational enterprise today. Its range of
offerings includes product engineering, custom & package applications,
BPO, IT infrastructure services, IT hardware, systems integration, and
distribution of information and communications technology (ICT) products
across a wide range of focused industry verticals. The HCL team consists
of over 62,000 professionals of diverse nationalities, who operate from 26
countries including over 500 points of presence in India. HCL has
partnerships with several leading Global 1000 firms, including leading IT
and Technology firms.
HCL has a global set-up of offices situated in 26 nations. Some
of them are listed below-
Australia & New Zealand
Hong Kong
Japan
Singapore
China
Europe
India
Malaysia
Middle East
US etc….
PARTNERSHIP:-
HCL has always prided itself on its partnership engagements. Partner
models are also evolving in the technology industry. Innovation has
extended into the ecosystem and community based engagements are
coming into play. HCL has also enhanced its relationships with partners
and is creating a variety of innovative partnership models, with various
approaches to risk-reward sharing. Some of the notable partner
engagements:
(1977 )-(Leading position in office automation and
laptops in India)
(1981)-(Over 25 years of scripting an ear of computing
across the microprocessor)
(1985)- (Over 20 years of strategic relationship that
has seen the computer evolve from a computer device to the centre of the
digital world)
(1996) -(Dominant position in mobile handset market
in India)
(2004)- (Partnering in computing and providing IT
services)
HCL JOINT VENTURE WITH:-
(1991-1996) (Created the HP brand for computers in
India)
(1996-2003) (Significant IT services with quarter billion
dollar enterprises value)
(2001-05) (First Indian BPO Global Delivery Centre
currently employing 2000 UK nationals)
(2000-05) (Largest financial service offering widest
range of capital market services)
(2005) (First Japan – India hi-tech JV for Product
engineering services)
(2006) (Industry first “End To End” product lifecycle
solution for OEMs)……etc.
HCL STRATEGIC ALLIANCES WITH-
SCO in (1996).
Deutsche Bank from (2001-2005).
BOEING in (2005).
IBM in (2006).
CI
AWARDS-
Best Desktop PC Company’s award 2009.
Best Employer by IDC-DQ 2008.
Emerald Award for Best All round Performance
HCLPRODUCTS AND SERVICES:-
HCL Info systems Ltd. is your one-stop-shop for products & Infrastructure
Solutions in the areas of IT, Communication, Office Automation,
Enterprise Networking & VPN Services This is backed by HCL's service
support infrastructure - the widest in the country.
HCL Info systems' portfolio of products covers the entire spectrum of the
information technology needs of its customers.
HINDUSTAN COMPUTER LIMITED PRODUCTS AND AWARDS
Desktops and ComputersImaging Solutions
Security Products Servers
Laptops Display Products
(POS) (Networking Products)
FUNCTIONAL AREAS:-
HCL Business Model
Services
Networking& NetworkIntegration
Distribution &Retail:ICT, Telecomand ImagingProducts
BPO
InfrastructureEnterprise & CustomApplications
Engineeringand R&D
IT Manufacturing
Organization Structure
The following figure shows the different entities through which HCL
manages its software operations:
Application Solutions Development Center
Client/Server Applications Center
Core Technologies Center
Networking Products
Net centric Technology Center
Business Solutions Center
Advance Technology Center
Software Engineering Development Centers
Field Operations Joint Ventures Subsidiaries
HCL Comment
HCL BPO Solutions
Europe
North Asia
North America
Australia and New Zealand
Japan
HCL Deutsche Software
HCL BT Call Center
Shipara Tech.HCL Enterprise Solutions
HCL Answer Think
HCL
HCL engulf
Banking Development Center
HCL Jones Apparel
South East Asia HCL T - Pomeroy
TECHNICAL MARKETING FINANCE HRD
MANUFACTURING
/R&D
MARKETING AND
SYSTEM SUPPORT
SALES
FIELD REMOTEDOMESTIC EXPORT
CEO
SWOT ANALYSIS OF HCL TECHNOLOGY
PEST ANALYSIS IT INDUSTRY
Political-:
Tax rates in India for the hardware sector are 20% - 30% plus which
creates obvious possibilities for the further reform and faster growth.
10Year Special Economic Zones programs and tariffs change to
promote the hardware production.
26 new projects as a part of a national E- Government Plan.
Tax initiative by government to ask state government to fix VAT at 4%
in the hope of attracting investors.
Manufacturing Associations of IT (MAIT) an Electronic Industry
Association of India (ELSINA) are also pressing for reduction in land
acquisitions rights by stamp duty exemptions.
Economic-:
last 18months there is growth in sales in PCs and computer
hardware, mainly due to lower prices.
But as per the trade cycle rotation there will be a possible
slowdown in demand.
IT plays an important role in bringing 50%of rural household to the
banking innovation.
IBM, Dell, Lenovo has announced new investment to expand
capacity
Compound Annual Growth Rate is 15% between (2005-2010)
Due to the depreciation of the Rupee in comparison to Dollar the
software and outsourcing has suffered negatively due poor
exchange rate.
Industry contributes up to 7% in GDP SOCIAL A. Only 1.3% of
people in India own a computer.
BUSINESS SOFTWARE
Business software is generally any software
program that helps a business to increase productivity or measure their
productivity. The term covers a large variation of uses within the business
environment, and can be categorized by using a small, medium and large
matrix:
The small business market generally consists of home
accounting software, and office suites such as Microsoft Office and Open
Office.org.
The medium size, or SME, has a broader range of software
applications, ranging from accounting, groupware, customer relationship
management, human resources software, outsourcing relationship
management, loan origination software, shopping cart software, field
service software, and other productivity enhancing applications.
The last segment covers enterprise level software
applications, such as those in the fields of enterprise resource planning,
enterprise content management (ECM), business process management
and product lifecycle management. These applications are extensive in
scope, and often come with modules that either add native functions, or
incorporate the functionality of third-party software programs.
Now, technologies that have previously only existed in
peer-to-peer software applications, like Kazaa and Napster, are starting to
feature within business applications. JXTA is an open source platform that
enables the creation of machine and language neutral applications
HISTORY OF BUSINESS SOFTWARE
The essential motivation for business software is to
increase profits by cutting costs or speeding the productive cycle. In the
earliest days of white-collar business automation, large mainframe
computers were used to tackle the most tedious jobs, like bank cheque
clearing and factory accounting.
Factory accounting software was among the most popular of
early business software tools, and included the automation of General
Ledgers, Fixed Assets Inventory ledgers, Cost Accounting ledgers,
Accounts Receivable ledgers, and Accounts Payable ledgers (including
Payroll, Life Insurance, Health Insurance, Federal and State Insurance
and Retirement) ledgers.
The early use of software to replace manual white-collar
labour was extremely profitable, and caused a radical shift in white-collar
labour. One computer might easily replace 100 white-collar 'pencil
pushers', and the computer would not require any Health or Retirement
Benefits.
Building on these early successes with IBM, Hewlett-Packard
and other early suppliers of business software solutions, corporate
consumers demanded business software to replace the old-fashioned
drafting board. CAD-CAM software (or computer-aided drafting for
computer-aided manufacturing) arrived in the early 1980s. Also, project
management software was so valued in the early 1980s that it might cost
as much as $500,000 per copy (although such software typically had far
fewer capabilities than modern project management software such as
Microsoft Project, which one might purchase today for under $500 per
copy.)
In the early days, perhaps the most noticeable, widespread change in
business software was the Word Processor. Because of its rapid rise, the
ubiquitous IBM typewriter suddenly vanished in the 1980s as millions of
companies worldwide shifted to the use of Word Perfect business
software, and later, Microsoft Word software. Another vastly popular
software program for business was mathematical spreadsheet program
such as Lotus 1-2-3, and later Microsoft Excel.
In the 1990s business shifted massively towards globalism
with the appearance of SAP software which coordinates a supply-chain of
vendors, potentially worldwide, for the most efficient, streamlined
operation of factory manufacture.
Yet nothing in the history of business software has had the
global impact of the Internet, with its Email and Websites that now serve
commercial interests worldwide. Globalism in business fully arrived when
the Internet became a household word.
THE SOFTWARE INDUSTRY
The software industry includes businesses involved
in the development, maintenance and publication of computer software
using any business model. The industry also includes software services,
such as training, documentation, and consulting.
The word "software" had been coined as a prank by at least
1953, but did not appear in print until the 1960s. Before this time,
computers were programmed either by customers, or the few commercial
computer vendors of the time, such as UNIVAC and IBM. The first
company founded to provide software products and services was
Computer Usage Company in 1955. The software industry expanded in
the early 1960s, almost immediately after computers were first sold in
mass-produced quantities. Universities, government, and business
customers created a demand for software. Many of these programs were
written in-house by full-time staff programmers. Some were distributed
freely between users of a particular machine for no charge. Others were
done on a commercial basis, and other firms such as Computer Sciences
Corporation (founded in 1959) started to grow. The computer-makers
started bundling operating systems software and programming
environments with their machines.
When Digital Equipment Corporation brought a relatively low-priced
micro-computer to market, it brought computing within reach of many
more companies and universities worldwide, and it spawned great
innovation in terms of new, powerful programming languages and
methodologies. New software was built for micro-computers, and others,
including IBM, followed DECs example quickly, resulting in the IBM AS400
amongst others.
The industry expanded greatly with the rise of the personal
computer in the mid-1970s, which brought computing to the desktop of the
office worker. In subsequent years, it also created a growing market for
games, applications, and utilities. DOS, Microsoft's first product, was the
dominant operating system at the time.
In the early years of the 21st century, another successful business model
has arisen for hosted software, called software as a service, or SAAS; this
was at least the third time this model had been attempted. SAAS reduces
the concerns about software piracy, since it can only be accessed through
the Web, and by definition no client software is loaded onto the end user's
PC.
Software sectors -
There are several types of businesses in the
software industry. Infrastructure software, including operating systems,
middleware and databases, is made by companies such as Microsoft,
IBM, Sybase, EMC, Oracle and VMW are. Enterprise software, the
software that automates business processes in finance, production,
logistics, sales and marketing, is made by Oracle, SAP, AG, Sage and
Infor. Security software is made by the likes of Symantec, Trend Micro and
Kaspersky. Several industry-specific software makers are also among the
largest software companies in the world: SunGard, making software for
banks, Blackboard making software for schools, and companies like
Qualcomm or Cyber vision making software for telecom companies. Other
companies do contract programming to develop unique software for one
particular client company, or focus on configuring and customizing suites
from large vendors such as SAP or Oracle.
Leading companies: mindshare and market share-
In terms of technology leadership, the software industry has long been led
by IBM. However, Microsoft became the dominant PC operating system
supplier. Other companies that have substantial mindshare (not: market
share) in the software industry are SUN Microsystems, the developer of
the Java platform, Red Hat, for its open source momentum, and Google
for its Google Docs. However in terms of revenues coming from software
sales, the software industry is clearly dominated by Microsoft, since
inception. Microsoft products are still sold in largest number across the
globe.
Size of the industry-
According to market researcher Data Monitor,
the size of the worldwide software industry in 2008 was US$ 303.8 billion,
an increase of 6.5% compared to 2007. Americas account for 42.6% of
the global software market's value. Data Monitor forecasts that in 2013,
the global software market will have a value of US$ 457 billion, an
increase of 50.5% since 2008.
SOFTWARE PRODUCTS
Enterprise resource planning
Enterprise resource planning (ERP) is an integrated computer-based
system used to manage internal and external resources including tangible
assets, financial resources, materials, and human resources. It is a
software architecture whose purpose is to facilitate the flow of information
between all business functions inside the boundaries of the organization
and manage the connections to outside stakeholders. Built on a
centralized database and normally utilizing a common computing platform,
ERP systems consolidate all business operations into a uniform and
enterprise wide system environment.
An ERP system can either reside on a centralized server or be distributed
across modular hardware and software units that provide "services" and
communicate on a local area network.The distributed design allows a
business to assemble modules from different vendors without the need for
the placement of multiple copies of complex and expensive computer
systems in areas which will not use their full capac
History
The term "Enterprise resource planning" originally derived from
manufacturing resource planning (MRP II) that followed material
requirements planning (MRP). MRP evolved into ERP when "routings"
became a major part of the software architecture and a company's
capacity planning activity also became a part of the standard software
activity. ERP systems typically handle the manufacturing, logistics,
distribution, inventory, shipping, invoicing, and accounting for a company.
ERP software can aid in the control of many business activities, including
sales, marketing, delivery, billing, production, inventory management,
quality management, and human resource management.
ERP systems saw a large boost in sales in the 1990s as companies faced
the Y2K problem in their legacy systems. Many companies took this
opportunity to replace such information systems with ERP systems. This
rapid growth in sales was followed by a slump in 1999, at which time most
companies had already implemented their Y2K solution.
ERP systems are often incorrectly called back office systems indicating
that customers and the general public are not directly involved. This is
contrasted with front office systems like customer relationship
management (CRM) systems that deal directly with the customers, or the
E-Business systems such as E-Commerce, E-Government, E-Telecom,
and E-Finance, or Supplier Relationship Management (SRM) systems.
ERP systems are cross-functional and enterprise-wide. All functional
departments that are involved in operations or production are integrated in
one system. In addition to areas such as manufacturing, warehousing,
logistics, and information technology, this typically includes accounting,
human resources, marketing and strategic management.
ERP II, a term coined in the early 2000s, is often used to describe what
would be the next generation of ERP software. This new generation of
software is web-based and allows both employees and external resources
(such as suppliers and customers) real-time access to the system's data.
EAS — Enterprise Application Suite is a new name for formerly developed
ERP systems which include (almost) all segments of business using
ordinary Internet browsers as thin clients
Though traditionally ERP packages have been on-premise installations,
ERP systems are now also available as Software as a Service.
Best practices are incorporated into most ERP vendor's software
packages. When implementing an ERP system, organizations can choose
between customizing the software or modifying their business processes
to the "best practice" function delivered in the "out-of-the-box" version of
the software.
Prior to ERP, software was developed to fit individual processes of an
individual business. Due to the complexities of most ERP systems and the
negative consequences of a failed ERP implementation, most vendors
have included "Best Practices" into their software. These "Best Practices"
are what the Vendor deems as the most efficient way to carry out a
particular business process in an Integrated Enterprise-Wide system. A
study conducted by Ludwigshafen University of Applied Science surveyed
192 companies and concluded that companies which implemented
industry best practices decreased mission-critical project tasks such as
configuration, documentation, testing and training. In addition, the use of
best practices reduced over risk by 71% when compared to other software
implementations.
The use of best practices can make complying with requirements such as
IFRS, Sarbanes-Oxley, or Basel II easier. They can also help where the
process is a commodity such as electronic funds transfer. This is because
the procedure of capturing and reporting legislative or commodity content
can be readily codified within the ERP software, and then replicated with
confidence across multiple businesses who have the same business
requirement.
COMPONENT
Transactional Backbone
Financials
Distribution
Human Resources
Product lifecycle management
Advanced Applications
o Customer Relationship Management (CRM)
o Supply chain management
Purchasing
Manufacturing
Distribution
o Warehouse Management System
Management Portal/Dashboard
Decision Support System
These modules can exist in a system or utilized in an ad-hoc fashion
COMMERCIAL APPLICATIONS
Manufacturing
Engineering, bills of material, scheduling, capacity, workflow
management, quality control, cost management, manufacturing
process, manufacturing projects, manufacturing flow
Supply chain management
Order to cash, inventory, order entry, purchasing, product
configuration, supply chain planning, supplier scheduling,
inspection of goods, claim processing, commission calculation
Financials
General ledger, cash management, accounts payable, accounts
receivable, fixed assets
Project management
Costing, billing, time and expense, performance units, activity
management
Human resources
Human resources, payroll, training, time and attendance, fostering,
benefits.
Customer relationship management
Sales and marketing, commissions, service, customer contact and
call center support
Data services
Various "self-service" interfaces for customers, suppliers, and/or
Employes Access control Management of user privileges for various
processes
Advantages
In the absence of an ERP system, a large manufacturer may find itself
with many software applications that cannot communicate or interface
effectively with one another. Tasks that need to interface with one another
may involve:-
ERP systems connect the necessary software in order for accurate
forecasting to be done. This allows inventory levels to be kept at
maximum efficiency and the company to be more profitable.
Integration among different functional areas to ensure proper
communication, productivity and efficiency
Design engineering (how to best make the product)
Order tracking, from acceptance through fulfillment
The revenue cycle, from invoice through cash receipt
Managing inter-dependencies of complex processes bill of
materials
Tracking the three-way match between purchase orders (what was
ordered), inventory receipts (what arrived), and costing (what the
vendor invoiced)
The accounting for all of these tasks: tracking the revenue, cost and
profit at a granular level.
ERP Systems centralize the data in one place. Benefits of this include:
Eliminates the problem of synchronizing changes between multiple
systems - consolidation of finance, marketing and sales, human
resource, and manufacturing applications
Permits control of business processes that cross functional
boundaries
Provides top-down view of the enterprise (no "islands of
information"), real time information is available to management
anywhere, anytime to make proper decisions.
Reduces the risk of loss of sensitive data by consolidating multiple
permissions and security models into a single structure.
Di sadvantages
Problems with ERP systems are mainly due to inadequate investment in
ongoing training for the involved IT personnel - including those
implementing and testing changes - as well as a lack of corporate policy
protecting the integrity of the data in the ERP systems and the ways in
which it is used.
Disadvantages
Customization of the ERP software is limited...
Re-engineering of business processes to fit the "industry standard"
prescribed by the ERP system may lead to a loss of competitive
advantage.
ERP systems can be very expensive (This has led to a new
category of "ERP light" solutions)
ERPs are often seen as too rigid and too difficult to adapt to the
specific workflow and business process of some companies—this is
cited as one of the main causes of their failure.
Many of the integrated links need high accuracy in other
applications to work effectively. A company can achieve minimum
standards, then over time "dirty data" will reduce the reliability of
some applications.
Once a system is established, switching costs are very high for any
one of the partners (reducing flexibility and strategic control at the
corporate level).
The blurring of company boundaries can cause problems in
accountability, lines of responsibility, and employee morale.
Resistance in sharing sensitive internal information between
departments can reduce the effectiveness of the software.
Some large organizations may have multiple departments with
separate, independent resources, missions, chains-of-command,
etc, and consolidation into a single enterprise may yield limited
benefits.
ERP SOFTWARE SOLUTION
We are engaged in designing and implementing complete ERP (enterprise
resource planning) software solutions for the management needs of
diverse industries and educational institutions. Designed & developed
under the guidance of expert professionals, our software range includes
school /college ERP software, apparel/garments ERP software, assets
management software, customer relation management software and many
more.
We extend our services for designing, implementing the ERP
(enterprise resource planning) software’s for the effective management of
schools, colleges and other educational institutes. These software are
developed by our team of software designing and development engineers
according to the requirements of our clients. These school /college ERP
software’s are popular amidst the clients for their efficient management
standards and trouble free service life.
We offer several modules such as:
Accounts:
We design and implement account management ERP software, which
provides easy-to-use accounting solution for public or private schools all
across the globe. Incorporated with dual-currency capability, this software
enables the faster processing of maintaining dispatch register, staff
invoices, credit/refund memos, cash receipts, bank receipts, listing for
invoices, payments and credit memos, accounts receivable etc.
Attendance:
Our student attendance management software is specifically designed
keeping into requirements of public and private schools. This attendance
module easily tracks school attendance information for students along with
staff. Apart, this module also maintains on line attendance registers
everyday and in every period. This software can also be custom designed
as per the needs of our clients.
Examination:
We specialize in developing and installation of examination management
software, which is extremely useful for organizing examination. Further,
this software assists the users to view and edit student’s grade, marks and
produce attractive report cards. We have expertise to tailor make these
examination modules with respect to customers' demands.
Fees:
Student fees management software developed by us saves the time of
school staff consuming in invoicing, data entry & financial record keeping.
This fees module tracks the details of past, future and current fee receipts.
This module can be used by both private as well as public educational
institutions.
Staff :
This school staff record management software is designed and
implemented by us taking into consideration the all needs of schools,
colleges etc. This staff module keeps the complete on-line records of all
employees along with their full details. It also assists in preparing salary &
wage sheets in an efficient and timely manner.
Student:
We specialize in designing student record management software, which is
extensively used by institutions for managing the entire data relating to
their students. Teachers have capability to access their student
information using any browser. These student modules can be custom
made according to the needs of our clients.
Activity :
This student activity management software is designed for the purpose of
managing profiles and activities of school and college students.
Technologically advanced this student activity module is well accepted by
leading schools and colleges. Our proficiency lies in developing these
software’s in compliance with the customers' requirements.
Discipline:
Student disciple management software designed by our professional
software engineers make the difficult & time consuming task of tracking
student discipline more easier. This disciple module also assists for
improving the discipline by ensuring that students are considered
responsible for their actions. This program assists the school management
to document & track disciplinary incidents, maintain the records, signify
the parents of infractions and produce reports, forms, notices & other
documents.
Educational ERP Software
We offer ERP software solutions and provide educational ERP software
software for the effective management of schools, colleges and other
educational institutes. These school and college, educational ERP
software is popular among the clients as they help in efficiently managing
the management standards.
Front Office:
We design add carry out front office management software, which is a
time efficient tool for easily managing all front office operations within a
centralized environment. This front office module is easy to use for both
new as well as experienced users. With the assistance of experienced
software engineers, we can offer these modules as per customers'
demands.
Hostel:
Hostel management software designed by us offers a full featured system
to efficiently manage the entire residential facility in the institute. Reducing
the staff & paper works, this hostel module keeps the all updated records
of students, their meal, lodging and other facilities.
Recruitment:
Our student recruitment management software is an advanced, flexible
and functional module, which simplifies the all processes of student
recruitment. Apart from this, it also increases conversions with prospector
students.
Infirmary / Health:
Student health management software assists the school management for
efficiently serving the student patients, managing the health center
operations and assisting the students to stay healthy. This student health
module is widely recommended by the health & counseling centers of
colleges, universities or boarding schools.
I nventory :
We design highly useful school inventory management software, which
maintains all the records of school inventory. This inventory module
handles all type of transactions concerning purchase, storage and issue of
all inventory items. This school inventory software provides powerful
inventory control in educations institutions.
Library:
School library management software designed by us offers a perfect
solution to automate the school library. This library module can file, search
and print all kinds of media including books, magazines, newspapers,
records, software, audio and video albums and many more. It also
maintains all acquisition register, stock register, reports etc.
HR / Payroll :
We design school HR /payroll management software’s, which keep all the
information’s of school staffs organized and updated. This software assists
in maintaining proper record of staff attendance; pay slip, salary register
etc.
Admission:
We design and implement school admission management software, which
assists the school admissions office for managing the whole admission
process. This sophisticated and use friendly student admission module
keeps all the details of students at fingertips, which include student status,
interview, family & siblings, correspondence, financial arrangements,
decision and many more.
Transport :
School transport management software designed by us is extremely user
friendly and makes the process of assigning & maintaining the buses and
other vehicles more easy. This module keeps the records of transferring or
interchanging of bus routes, list of students using conveyance, list of
students of a specific route name wise and class wise etc.
Time Table:
We design and implement school time table management software, which
produces teacher's time table, class time table & master time table with
simplicity and easier. Through these time table modules, daily, weekly or
monthly time tables can be conveniently generated.
Management ERP Software
Justifying our position in the software industry, we render superior quality
services for meeting the designing and development demands of ERP
Software. These technologically advanced ERP Software are capable of
offering a perfect solution to the management requirements of diverse
industries. These cost effective software’s also assist clients for boosting
their business in an economical and organized manner.
Procurement Management:
We offer our clients procurement management software’s, which assist
the users for creating purchase orders from requisitions, requesting for
quotations & previous purchase orders. Apart from this, purchase order
can be created by specifying the desired vendor, materials or services.
Thus this procurement module reduces the purchasing costs eliminating
the unnecessary transactions.
Inventory Management :
We design inventory management software’s, which provide the users full
control on inventory and invoicing. It also helps the users for quickly
accessing to the details of inventory and customer. We hold expertise to
tailor make this software as per the demands of our clients.
Sales & Marketing Management:
We provide use friendly and efficient sales & marketing management
software, which assists any organization for handling all data
requirements, understanding the customers and their needs, maximizing
the productivity and efficiency. This sales & marketing module allows
users to back up thousands of records.
Manufacturing Management :
We design and supply all-in-one manufacturing management software,
which tracks and controls the all production processes. This
manufacturing module is also extremely useful for quotes, shipping, sale
orders, commissions, invoicing, shop travelers etc.
Excise Module:
We offer our clients excise management software, which provides a
complete solution for all excise related problems such as tracking &
reporting of excise documents by automating the process from purchase
to dispatch. This excise module produces excise reports and automates
the business activities from purchase to dispatch.
Human Resources Management :
We design and carry out human resources management software, which
helps the HR for quick access to all of human resource records, training &
compliance records and information. Besides it, this human resource
module stores employee contact, documents and forms and other
necessary details
Management ERP Solutions
We render superior quality services for meeting the designing and
development demands of ERP software’s. These technologically
advanced ERP software’s are capable of offering a perfect solution to the
management requirements of diverse industries.
Financial Accounting:
We offer a flexible and user friendly financial accounting management
software, which enables the user to view trial balance, profit & loss report
& balance sheet report, analyze the total business transaction and net
profit or loss. It also allows the users to maintain all taxation informations.
Simple yet powerful this financial accounting module is used to evaluate
company accounting records in systematic manner.
Assets Management:
We offer assets management software, which facilitates the users to keep
the all records regarding the
selection, categorization, maintenance, inspection, renewal, depreciation
and other details of the assets. This assets module is designed by us in
compliance with the industrial demands.
Logistic Management :
we design and carry out Logistic Management software, which provide the
organization a comprehensive transportation and logistics solution. It
assists the users for Transportation Planning, Procurement &
Management, Route Planning etc.
Administration:
we offer effective administration management software, which assists the
users to effectively administrate the organization. This administration
module maintains the all records of senior level of employees, meeting,
clients record etc.
DIFFERENT PHASES OF ERP
Integrated ERP is application software that records and
processes business transactions within functional modules such as
accounts payable, accounts receivable, payroll, and trial balance. It
functions as an enterprise information system. It may be developed in-
house by the company or organization using it, may be purchased from a
third party, or may be a combination of a third-party application software
package with local modifications. It varies greatly in its complexity and
cost.
The market has been undergoing considerable
consolidation since the mid 1990s, with many suppliers ceasing to trade or
being bought by larger groups. Business software is generally any
software program that helps a business to increase productivity or
measure their productivity. The term covers a large variation of uses within
the business environment, and can be categorized by using a small,
medium and large matrix:
The small business market generally consists of home accounting
software, and office suites such as Microsoft Office and Open Office
organizations.
The medium size, or SME, has a broader range of
software applications, ranging from accounting, groupware, customer
relationship management, human resources software, outsourcing
relationship management, loan origination software, shopping cart
software, field service software, and other productivity enhancing
applications.
The last segment covers enterprise level software
applications, such as those in the fields of enterprise resource planning,
enterprise content management (ECM), business process management
and product lifecycle management. These applications are extensive in
scope, and often come with modules that either add native functions, or
incorporate the functionality of third-party software programs.
Now, technologies that have previously only existed in peer-
to-peer software applications, like Kazaa and Napster, are starting to
feature within business applications. JXTA is an open source platform that
enables the creation of machine and language neutral applications
Integrated ERP is typically composed of various modules,
different sections dealing with particular areas of business. Among the
most common are:
Core Modules-
Non Core Modules-
Core Modules -
Accounts receivable— where the company enters money received
Accounts payable— where the company enters its bills and pays
money it owes
General ledger— the company's "books"
Billing— where the company produces invoices to clients/customers
Stock/Inventory— where the company keeps control of its inventory
Purchase Order— where the company orders inventory
Sales Order— where the company records customer orders for the
supply of inventory
Cash Book— where the company records collection and payment
Non Core Modules -
Debt Collection— where the company tracks attempts to collect
overdue bills (sometimes part of accounts receivable)
Electronic payment processing
Expense— where employee business-related expenses are entered
Inquiries— where the company looks up information on screen without
any edits or additions
Payroll— where the company tracks salary, wages, and related taxes
Reports— where the company prints out data
Timesheet— where professionals (such as attorneys and consultants)
record time worked so that it can be billed to clients
Purchase Requisition— where requests for purchase orders are made,
approved and tracked
(Different vendors will use different names for these modules).
CHAPTER -3
RESEARCH
METHODOLOGY
COLLECTION OF DATA
PRIMARY DATA:-
Primary data are those, which are collected afresh and for the first time and thus happen to be original in character. Important primary data are: -
1. Interview method
2. Questionnaires
1. PERSONAL INTERVIEWS:-
This method requires a person known as a interviewer asking question generally in a face to face contact to the other person. This sort of interview may be in the form of direct personal investigation.
.
2. QUESTIONNAIRE:-
In this method a questionnaire is given or sent by post to the person concerned with request to reply the questions and return the questionnaire. This method of data collection is particularly in case of big inquiries.
RESEARCH DESIGN
(1)First of all we created accounting structures, starting with
a) Journal
b) Ledger
(2) Secondly the inventory structure.
a) Item Grouping
b) Brands
c) Taxation
d) Item Database
(3) Then, we did the customer identification. We divided the customers in
different categories.
(4) After customer identification, we did financial transactions. We added only value transactions like:-
A) Cash
B) Bank
c) Customer Voucher
(5) After financial transactions there are functional transactions. We included both quantity and value transactions.
a) Identify the recording
b) Input of stock
c) Outgoing transactions of stock
CHAPTER- 4 DATA ANALYSIS
AND
INTERPRETATION
ABOUT………...
THE SOFTWARE “SBS”
“SBS” is accounting software. This software is easy to use and, it plays an
important role in business. It tells the profit and loss of the company, and it
reduces the faults of business accounting. It did not accept two or more
same entries.
It is easy to see the sale and purchase of the business and
easy to understand the reorder point. In this every account is separate.
We can use it many types of business. As – school, shope etc….
The software can use those places where the prices are same. If
the price of the product is fluctuating it can’t implement. As- the business
of gold, the price of gold fluctuate daily. It can’t implement this type of
organisation.
MODULES OF THE SOFTWARE-
The modules of the software given below-
• Setups for all entry points
• All cash and bank transactions
• Inventory, Sales, Job Work
• Customized Reports related to Accounting transactions
• Specially designed Inventory and Analysis reports for Management
view
What is in the software “sbs” or
HOW “SBS” WORKS?
When we use SBS then first we make ledger groups then ledger account,
brand setup…….etc.
Ledger group setup-
A ledger group is a combination
of ledgers for the purpose of applying the functions and processes of
General Ledger Accounting to the group as a whole. In ledger group setup
we add the group (account) name
This option allows you to set up to two Reporting
Groups for your General Ledger Accounts. These Account Groups should
represent the further grouping or division of your Income, Expenses,
Capital, Assets and Liabilities, i.e. Financial Categories or the main
classification of the Accounts in the Accounting Equation.
The five main groups of the Financial Categories are usually further
divided into Account Groups. e.g.
Income - Income from normal business activities, e.g. sales,
consulting, etc. and Other Income received such as interest, etc.
Expenses - Expenses incurred during normal business activities, e.g.
rent, cleaning, etc. and Expenses of a Capital nature.
Capital - The contribution/s or investment from the owner/s. The
groups you may wish to enter would depend on the type of ownership
for the business, e.g. Company, Close Corporation, Partnership or
Sole Proprietorship.
Assets - Fixed Assets (Immovable Assets) and Current Assets
(Movable Assets)
Liabilities - Long-term Liabilities and Current Liabilities.
You may create any number of groups to meet your
requirements. These Account Reporting Groups are used to structure the
layout of the Balance Sheet and Balance Sheet. You may also select to
print General Ledger Transactions Reports only for those accounts which
are linked to a specific reporting group, e.g. Fixed Assets, Current Assets,
etc.
You will be able to select any of the Accounts
Reporting Groups 1 or 2, if you have set it up on the following menu
options:
Edit - Accounts - Bank, General Ledger and Tax (Account Types).
Reports - General Ledger
o Chart of Accounts (Account Listing)
o Budget Performance
o General Ledger Account Movements
o Trial Balance
o Income Statement
o Balance Sheet
Ledger accounts- Separate page in a ledger which records increases
and decreases in each balance sheet item, classified under
assets, liabilities, or owners' equity, Also called an account. In ledger
account setup we add account name and the group of the account with full
address.
The ledger account is where all accounting
transactions are posted in a double entry system using debits and credits
for each transaction. An additional column to the far right can keep a
running total of activity in the account, similar to your check book.
Customer setup-
It helps in maintaining customer database with all the required
information which will be used for transactions and can be retrieved in the
form of the lists for promotional use.
We add here the name of the particular customer, customer id,
opening balance, address, city, phone no, mobile no etc. so that the
company can make future relations with the customers. This data also
helps in ascertaining the information about customer’s transactions with
the company.
Brand setup- Helps in identifying different brands available in the store.
Brand setup is an important tool of SBS. In this we add the brand name id
and concerned supplier. We can create a new supplier too. There are
other options like: open, delete, back to the previous brand, next, and find
the particular brand in the list.
Store setup-
It creates different stocking locations like floors, godowns
or departments. This information is further used in the inventory
management like there storage, usage and need of particular items in the
particular godowns.
Item group setup-
It creates Item Groups as per your business needs; make them represent
every segment of your retail business. Here we add the different item
group’s name, nature e.g. Primary or secondary group.
Item setup-
In this we create each item of the business and differentiate on the basis
of their names, types ,brands, codes, minimum & maximum level of stock
in the warehouse.
Here we can choose the item type whether it is a finished good or raw
material. We can add the sale type option which classifies the items into
sale tax free and tax at different rates.
Salesman setup -
Maintain Database of the sales agent in the form of their names, ids and
their percentage of commission can also be maintained.
CITY SET UP-
It helps in identifying the locations of probable customers and suppliers.
NARRATION SET UP-
After each entry a brief explanation of the transaction together with
necessary details can be given.
BILL SUNDRY SET UP-
Provides the user; flexibility to create different kinds of taxes, expenses,
extra charges to be used in Purchase and Sale Transactions.
BANK SELECTION-
It helps in finding the bank accounts of different banks to deal with.
ITEM WISE DISCOUNT SET UP-
Set discount schemes on stock to provide auto discount invoicing.
AMOUNT WISE DISCOUNT-
Create discount schemes to be applied to full invoices on the basis of
Invoice Amount or Qty.
BAR CODING & LABELLING
Use this option for individual Label printing of single barcodes in case of
tag breakage or reprinting can be done on the basis of multidimensional
grids like brands, colors, fabrics, looks, sizes, mrp.
PRIVELAGE CARD SET UP-
This set up helps in giving privileges to the customers by issuing cards
with their id and card no. & their validation period.
AGENT MASTER-
Various purchase agents information can be entered.
CASH VOUCHER-
Cash receipts and cash payments transactions are drawn in the cash
voucher in respect to their voucher dates and voucher no. Find button
helps to search the cash involved in different transactions.
BANK VOUCHER-
Receipts and payments in banks are done in bank voucher in respect to
their voucher dates and voucher no. Find button helps to search the
records entered in different transactions.
DEBIT NOTE -
It helps in making the documents which contains the date of transaction,
the name of account which is debited, the amount and reasons of debit of
the supplier account.
CREDIT NOTE-
It helps in making the documents which contains the date of transaction,
the name of the account which is credited, the amount and reasons of
credit of the customer’s account.
CUSTOMER VOUCHER-
Each customer detail can be entered in the customer voucher, including
their method of payment, their account number.
OPENING STOCK VOUCHER-
It provides option to feed opening stock of an organization at the time of
initiation of implementation of this s/w with Brand, Item Name, Color, Size,
Category, Look, M.R.P., Cost Price and other options. This option also
generates barcode labels of the entered stock.
GOODS RECEIPT VOUCHER-
It provides option to feed purchased stock of an organization with Bill No,
Supplier Name, Brand, Item Name, Color, Size, Category, Look, M.R.P.,
Cost Price and other options. This option also generates barcode labels of
the entered stock.
PURCHASE VOUCHER-
A serial no. is put for each purchase, enter purchases with or without
inventory postings.
PURCHASE RETURN VOUCHER-
All the goods returned are properly filed according to their serial no. so
that they serve as a documentary evidence in future.
SALES-
Generate invoices to Running/ Regular Customers by barcode scanning
as well as Item selection. Calculates taxes from items of multiple taxation
groups auto. Provides option to apply discount schemes, align salesman
and record multiple payment modes.
PROCESS ISSUE VOUCHER-
Provides option to record stock issued to Job Workers for outside
process.
PURCHASE RECEIPT VOUCHER-
Record refurnished stock returned from outside process and also assign
new barcodes to this stock.
COMMISSION STATUS AMENDMENTS-
Assign specific incentives on selected items to promote sale of dead
stock.
STOCK STATUS AMENDMENTS-
Make changes in the mrp, Category, color, size and other attributes of any
item.
STOCK TRANSFER TO GODOWN-
Size lot no brand, brand, fabric with the voucher no & voucher date of the
items transferred to godowns can be entered.
DELIVERY CHALLAN-
Record Dispatch of the pending qty of Invoices and receive payments also
if pending from invoices.
STOCK VERIFICATION-
Verify physical stock with the stock entered in the s/w and do rectifications
for the differences.
STOCK ISSUE FOR APPROVAL-
Voucher no. and voucher date regarding the item name, lot no., colour,
size quantity of the stock issued for approval can be entered.
Items issued from the stock can be entered in the issue voucher to
analyze the closing balance.
STOCK ISSUE: Items issued from the stock can be entered in the issue
voucher to analyze the closing balance.
CASH BOOK -Receipts and payments in cash are entered in the cash
book to assess the opening balance and closing balance of cash in
respect to a particular month of a financial year.
BANK BOOK-
Bank books can be maintained to consider all the receipts and payments
through bank to calculate the cash in bank at any point of time.
PURCHASE BOOK-
All the credit purchases can be recorded including the invoices or
bills.Party wise purchases can also be entered.
SALES BOOK-
All credit sales can be recorded at any point of time.Each customer wise
sales can also be recorded.
SUPPLIER/CUSTOMER OUTSTANDING REPORT-
All the outstanding payments and receipts can be detailed with the
consideration of all the bad debts.
LEDGER - A classified and permanent record of all the transactions.
TRIAL BALANCE- Arithmetical accuracy of the ledger accounts can be
verified.
FINAL ACCOUNT - Provide information about the profitability and the
financial position of the business.
ITEM WISE SALES- It helps in diversifying the high sales products and
discarding the unprofitable products.
ITEM WISE PURCHASE- Date, colour, lot no ,quantity of different items
purchased can be saved respectively.
ITEM REQUISITION REPORT-
Analyzing the stock status, reordering procedure can be developed.
TAX REPORTS- Various taxation charges like vat reports can be
prepared.
AUDIT REPORT- Auditing of all the balance sheets and P&L accounts
possible & variances between the various transactions are analyzed.
SALESMAN SUMMARY- Commission on selling each product to the
salesman can be calculated easily.
SUPPLIER PERFORMANCE REPORT- It helps in assessing the service
quality of the different suppliers based on timely and quality supply.
SALE SUMMARY- It helps in calculating the daily, weekly, monthly and
item wise yearly sales.
BILL BOOK- Maintenance of different bill books and challan books in
respect to their different names, series, type with amount of discount
allowed can be done regularly.
CHAPTER :5
FIELD CASE STUDY
DATA
SUGGESTION AND RECOMMENDATION
HCL having large number of channel partners but it is not supporting
and taking care all of them equally which results in increasing
discontentment among new channel partners because it’s not possible
for company to support all of them equally. Company should take
some positive action against it.
Company executive should visit dealers on regular basis.
They should pay proper attention towards checking of various
components of PC before end user delivery. Otherwise it tends
towards defame of brand name in comparison to rivals.
Proper attention should be paid for advertisement planning otherwise it
may lead to problem for dealer as well as for company.
Need to expand customer care center as the consumer base of HCL
Infosystem is increasing with tremendously fast pace.
Company should tie up with some event management company to
organize various promotional activities like canopy, Carnival.
Company should make policy for fixed end user price for all dealers so
that fair game will be played & dealer would not to compromise on their
margin.
CONCLUSION
After completion of my summer training project I have gained
several experiences in the field or finance. I have got the
opportunity to learn and operate accounting software, which is very
useful in business world. This summer training project has given
me the opportunity to have first experience in the corporate world.
Theoretical knowledge of a person remains dormant until it is used
and tested in the practical life. The training has given to me the
chance to apply my theoretical knowledge that I have acquired in
my classroom to the real business world. I have completed my
summer training project in which are involved in its successful
completion.
In spite of few limitations and hindrance in the summer training
project I found that the work was a challenge and fruitful. It gives
enough knowledge about the computers market and the distribution
process undertaken by an organization. This summer training
project has enabled my capability in order to manage business
effectively and in my career in future.
Questionnaire:-
Dear sir/madam
I am Mohit Saini, a student of MBA from E-MAX BUSINESS
SCHOOL, BADHOULI (AMBALA CANTT) wish to collect certain
information through a set of questionnaire which would help me in
completing my dissertation on “CASE STUDY OF IMPLEMENTATION OF
ERP SOFTWARE FOR KEY DECISION MAKING IN MANUFACTURING
“as a partial fulfillment of the course curriculum .Your answer to these
question would be kept confidential and would be used exclusively for the
research work. Your kind co-operation is solicited.
Questionnaire
Q1. What attracted you to buy HCL brand?
NAME: ……………………………….
NAME OF THE ORGANISATION:
………………………………………...
ADDRESS: …………………………..
………………………………………...
Customer description:
Type: HCL…. NON HCL….
Nature of business:
Corporate ….
1) Availability of services ……
2) Service quality …………..
3) Brand image …………..
4) Advertising …………..
5) Response of sales executive …………..
6) Any other (please specify) …………..
Q2. Are you interested in SBS Software?
Yes………. No………
If yes …………………………………………………………….
Q3. Who are your alternative vender/manufacturers for SBS Software?
1. TALLY
2. SAP
3. KAPSONS
4. LOGIC
Q4. Are you satisfied with your venders/ manufactures for software
services?
Yes ….….
If yes why ……………………………………………………..
………………………………………………………………….
No ……..
If no why ……………………………………………………….
…………………………………………………………………..
Q5.What in your opinion is the reasonable time to sort the problem?
………………..Days
Q6 .Do you require software implementation training?
Yes………. No………
Q7 .Based on service experience would you:
Definitely
Yes
Probably
Yes
Might
or
might
not
Probably
Not
Definitely
Not
1 Buy HCL Service
and Solutions
1 2 3 4 5
2 Buy HCL products 1 2 3 4 5
3 Recommend HCL
brand to other
1 2 3 4 5
4 Stick HCL brand
for always
1 2 3 4 5
5 Perceive HCL a
service oriented
company
1 2 3 4 5
Q8.What is the source of information regarding SBS software?
1) NEWS PAPER
2) RADIO
3) T.V ADVERTISEMENT
4) OTHER SOURSE
Q9.Is it cost effective?
Yes………. No………
BIBLIOGRAPHY:-
NET SEARCH THROUGH YAHOO AND GOOOGLE SEARCH
ENGINE
WWW.HCL.CO.IN
WWW.HCL INFOSYSTEMS.COM
THROUGH STAFF
THROUGH PRACTICLE KNOWLEDGE