Accommodation & Hospitality Services

Ops Team 1 All Team MeetingOctober 2014

Please turn all phones off

Accommodation & Hospitality Services

Agenda

•Welcome

•Responses to questions and suggestions from last month

•Finance

•Environmental

•Customer Service

•Health & Safety – Tool box talk

•Training & Development

•What’s New

Accommodation & Hospitality Services

Welcome

New members of our team

Ben Jones AAOCJess Goldsmith AAOC

Toni Costigan - Domestic AssistantAngelika Wolan - Domestic AssistantSandra Holmes - Domestic Assistant

Leaving us

Julie HillAmanda Johnson

Accommodation & Hospitality Services – Questions answered

Quads Tour

The last Quads tour was cancelled. The next tour will be on Thursday 30th October 10am.Meeting outside block D by Woodland Court Reception.

What's the news with the Uniform?

• Henry hoovers 3 x £151.06 each

• Indesit cookers 2 x £189.05 each

• Single duvets 75 x £6.58 each

• Double duvets 51 x £9.80 each

• Kitchen chairs 8 x £57.00 each

• Boxes of clear bags 35 x £14.00 each

• Bottles of Sani Mould 85 x £35.00 for a box of 6

• Toilet rolls 520 x £ 0.96 each

Accommodation & Hospitality Services – Financial news

What can you buy for £500:

Accommodation & Hospitality Services – HR

Sickness & Absence Procedure:

ACCOMMODATION & HOSPITALITY SERVICES  If you are unwell, or unable to come into work;  Contact: Julie Hill Tel: 01225 385188Contact: Clare Cobb Tel: 01225 385101Contact: Clare’s Mobile Tel: 07891790174

 Within one hour of your scheduled start time.

(if you are unsuccessful in contacting the above, you must leave a message with your name, a contact number & brief

description of your illness)  

ACCOMMODATION & HOSPITALITY SERVICES  If you are unwell, or unable to come into work;  Contact: Anna Milczarek Tel: 01225 385530Contact: Clare Cobb Tel: 01225 385101Contact: Clare’s Mobile Tel: 07891790174

 Within one hour of your scheduled start time.

(if you are unsuccessful in contacting the above, you must leave a message with your name, a contact number & brief

description of your illness)  

You are unwell and unable to come to work

You call numbers shown before your shift commences

Please do not send messages

If you are unable to speak with your Line Manager or Team Leader please call

Shirley Vicker at 01225384093

You can self certify your absence up to 7 calendar days

If you are absent for longer, a doctors note needs to be delivered

You are responsible for finishing your sickness on iTrent (end of sickness date is the last day you were absent, not the first day you came

back to work

Accommodation & Hospitality Services – HR

iTrent records up to date:

Accommodation & Hospitality Services – Environmental news

Water Disposal

•If sluice not available, please block one toilet•Empty the bucket into the toilet•Flush to ensure toilet stays clean•Unblock the toilet

Recycling – Feedback

•Are your students recycling well?•Do they recycle their carrier bags?

Accommodation & Hospitality Services – Environmental news

Porters rotaMONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

Time Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold9.00am Litter Picking/Tidy up

compounds Litter Picking/Tidy up compoundsLitter Picking/Tidy up compounds Litter Picking/Tidy up compounds

Litter Picking/Tidy up compounds

9.30amCollect and Prepare buggy Collect and Prepare buggy Collect and Prepare buggy

Maintenance jobs on rota

Collect and Prepare buggy10.00am Lodge Food Waste Collection Lodge Lodge

10.30am

11.00am Recycling

Recycling Recycling/ Food Waste

11.30am Collection   Collection Collection

12.00pm        

12.30pm Clean and Return buggy Clean and Return buggy Clean and Return buggy   Clean and Return buggy

1.00pmLunch Lunch Lunch Lunch Lunch

1.30pmClear Compound B

Clear Compound B

Clear Compound B

2.00pm

Shower drains Cotswold

Cardboard run when required Maintenance jobs on rota

Shower drains Derhill Maintenance jobs on rota  

2.30pm  3.00pm

3.30pm

Maintenance jobs Maintenance jobs Maintenance jobs4.00pm

    4.30pm

Accommodation & Hospitality Services – Customer Service

Student complaint procedure

Accommodation & Hospitality Services – Health & Safety

Evacuation Tool box talk

Accommodation & Hospitality Services – Health & Safety

Vacancies

Off campus – Domestic Assistant 32.5hOn campus – Domestic Assistant 2x27.5h

Accommodation & Hospitality Services – Training & Development

Short Courses

•Communicating assertively•Communicate with confidence•Influencing skills and strategies•Retirement – planning for the future•SDPR – getting the most out of your review•Step up to Management•Substance Misuse – Dealing with Substance Misuse•Time Management

Other

•Computer courses•Job shadowing•Mentoring

Training Opportunities

Accommodation & Hospitality Services – Training & Development

Personal Development used so far:

Assessment Nail Course

Charity work Dorothy House

Charity work Cedar Park

Family tree research

Nuts & Bolts Course

Family tree research

Sports Centre Activities

Accommodation & Hospitality Services – Training & Development

Festive Get Together

Tuesday 16th December10am-12pm

Student Union

Festive foodGames

Photo boothTombola

CakesCharity collection –Harmonie Rose

Auction

Accommodation & Hospitality Services – Training & Development

Recognising Excellence Scheme 2014

7th NovemberNomination forms are revised by Senior

Management and logged by HR

21st NovemberPanel meet to decide outcome

1st-3rd DecemberIndividually tell nominees whether or not

they have been successful

Panel – Jane Loveys (chair), Ian Beck (HR Manager), Lorna Woudberg (Facilities Manager), Dan Entwistle (I.T), Kath Taylor (Finance), Anna Milczarek (Accommodation), Rob Davies (Hospitality), Kamil Garstka (Accommodation), Emrys Morgan (Security), Su Steenberg (PA)

8th DecemberHR sends letters to all nominees

Paid in December pay

Accommodation & Hospitality Services – What’s New & what’s next?

NEW AWARD SCHEME

•Quarterly

•Unlimited number of awards each time

•All Team Members eligible

•Star Award boxes in each Housekeeping Office

Accommodation & Hospitality Services – What’s New & what’s next?

Questions & Suggestions

Any questions and suggestions will be answered at next months meeting