Establishing Accountability for High Establishing Accountability for High PerformancePerformance

RajeshRamakrishnanRajeshRamakrishnan

StoryStory

Courtesy:Courtesy:““The Professional-Defining the new The Professional-Defining the new

standard of excellence at Work”standard of excellence at Work”By:By:Subroto BagchiSubroto Bagchi

Morale of the Story:Morale of the Story:Take Accountability, Take Lead.Take Accountability, Take Lead.Power is generated always from within.Power is generated always from within.

Symptoms of Accountability DeficiencySymptoms of Accountability Deficiency

Ineffective Team work

Blaming

Difficult to retain the client

Unclear ExpectationsUnclear

Communications

BenefitsBenefits

Lowering StressLowering StressIncreasing ProductivityIncreasing ProductivityInfluencing Job SatisfactionInfluencing Job SatisfactionAttention to Details Attention to Details Building trustBuilding trust

Professor Jeff Dyer

I’VE HIRED “THE ABC INSTITUTE” TO TEACH US ABOUT TRUST.

WE’LL START WITH AN EXERCISE ABOUT TRUST. I WANT EACH OF YOU TO SIGN BLANK CHECKS AND GIVE THEM TO ME.

WHAT WILL THIS TEACH US ABOUT TRUST?

IT WILL TEACH YOU THAT TRUST IS AN EXCELLENT QUALITY FOR OTHER PEOPLE TO HAVE.

Steps to Achieve AccountabilitySteps to Achieve Accountability

1.1. Remove Fear of FailureRemove Fear of Failure

2.2. Have Positive mindsetHave Positive mindset

3.3. Accept responsibilityAccept responsibility

4.4. Willingness to answerWillingness to answer

5.5. Agreed to SLA’sAgreed to SLA’s

6.6. Root cause AnalysisRoot cause Analysis

Root cause Analysis techniquesRoot cause Analysis techniques

1)1) Ishikawa DiagramsIshikawa Diagrams• Go to the different problem sourcesGo to the different problem sources2)2) 5-Why’s5-Why’s• In-depth AnalysisIn-depth Analysis3)3) 80-20 Rule80-20 Rule• 20 % Actions caused 80% Errors20 % Actions caused 80% Errors

Key TakeawaysKey Takeaways

• NO bad or good recruiters, there is only NO bad or good recruiters, there is only successful recruiters.successful recruiters.

Negotiation Techniques in RecruitmentNegotiation Techniques in Recruitment

• 1.Delay1.Delay

• 2.Extreme Demands2.Extreme Demands

• 3.Deadlines3.Deadlines

• 4.Missing Man4.Missing Man

• 5.Good guy/Bad Guy5.Good guy/Bad Guy

• 6.Personal Insults6.Personal Insults

• 7.Withdrawal7.Withdrawal

• 8.Lying8.Lying

• 9.Cartel9.Cartel

Key TakeawayKey Takeaway

• Negotiation is an art, should be a Win-Win Negotiation is an art, should be a Win-Win situation at the End.situation at the End.

Many Thanks!Many Thanks!