1. Create a brief job description for a position within the company you research that you would like to fill. Unilever USA is a hugely successful business, which provides product brands and services throughout the world. Currently, products are widely sold all over the world, with billions of consumers using Unilever products daily. Unilever’s many brands fall into 4 major categories: Personal Care Products, Home Care Products, Foods, and Refreshments. Personal Care Products, specifically, Multi-Cultural Hair Care Product Brands is the division that I have worked in for the last 29 years. Having experienced major success in Sales, Education, Marketing, and Consulting via Trade Shows, Seminars, Road Shows, Presentations, and Internet Website Expert (Ask the Expert), moving to the next level is my goal. I would love to fill the position of Sales Manager, Domestic and Canadian Sales, OTC Channel.The Sales Manager, Domestic and Canadian Sales, OTC Channel will contribute to the growth of sales and profits by effectively coordinating and managing the movement of Unilever’s Multi-Cultural Hair Care Brands through OTC Distributors and Retailers to consumers and salon operators. Essential duties are:* Consult with Senior Management and identify ongoing goals and objectives* Design strategies relative to corporate goals and objectives* Plan and execute a list of tactics that are supportive of approved

OTC Channel strategies* Plan and manage the execution of key campaigns* Maintain an efficient and effective Sales Team* Manage the finished products inventory planning process* Manage trade budgets, including, account specific budgets, financial forecasts and trade allowances* Design a calendar of national key account specific merchandising programs and special packs* Plan and execute business reviews and planning sessions* Identify opportunities and design programs that effectively address those opportunities* Staff Management* Miscellaneous: communications, sales meetings, trade shows, sales conferences, travel, mailings, quality control issues, catalog designs, sampling programs, discontinuations

1. Discuss ways that goal setting could be used to motivate your performance after you fill the position.Hellriegel and Slocum (p.192, 2011) noted, “Goal setting is the process of specifying desired outcomes toward which individuals, teams, departments, and organizations will strive and is intended to increase organizational efficiency and effectiveness”. Additionally, “Growth goals, along with self-efficacy and organizational vision, were found to significantly predict future growth. These three motivators completely mediated the effects on growth of two personality traits, passion for work and tenacity” (Locke and Latham 2002). See Figure 1, to understand how these traits equal success in sales.

Fig. 1. The relationship of traits (passion and tenacity), vision, goals, andself-efficacy to the sales and employment growth of small ventures. used to explain behavior.

Based on this insight, it is very clear how all of the traits shown in Figure 1 are directly related to the successful creation and the completion of goals are essential to the continued, phenomenal growth of Unilever USA. After getting the position, my goal would be to motivate the team, giving clear directives and strategies for reaching time-based goals, and creating initiatives, rewards, and incentives for increased sales. Planning sessions would involve all team members sharing ideas, marketing strategies, and establishing challenging goals. Input from all team members help to insure

that the tasks are achievable and involve a high degree of self-efficacy.

3. Analyze your own reactions to stressful situations and discuss the steps you could take to manage the stress associated with your new position.In 2011, Hellriegel and Slocum noted, “The type B personality refers to a person who tends to be easygoing and relaxed, patient, a good listener, and takes a long range view of things”. They also write about the hardy personality, defining it as “the personality of a person with a cluster of characteristics that includes feeling a sense of commitment, responding to each difficulty as representing a challenge and an opportunity, and perceiving that one has control over one’s own life” (Hellriegel and Slocum 2011, p.232-233).“Your genes, personality and life experiences all influence the way you respond to and cope with stress. Situations and events that are distressing for most people might not bother you in the least” (The Mayo Clinic, 2010). Throughout my life and career, I’ve always worked hard trying to maintain the characteristics of the type B and hardy personalities. Being raised in a very large family, with Mom, Dad, and six siblings, I learned very early to try and get along with everyone, work together, solve problems together, and share everything. I believe that it is the reason that I embrace the characteristics of the type B and hardy personality. This new position will come with a lot of potential stress triggers. In addition to a great salary and bonuses, the Sales Manager is expected to perform at the highest level, is directly responsible to Senior Management and will be held accountable for all aspects of the OTC sales process, marketing, merchandising, and innovation. To help manage the stress, The Mayo Clinic (2010) suggests:* “Improve your time management skills by (1) setting realistic goals, (2) making priority lists, and (3) protecting your time.* Keep perspective, namely (1) get other points of view, (2) take a break, (3) have an outlet, and (4) take care of yourself.* Seek help, if none of these things relieves your feelings of stress or burnout, try talking with a health care professional” (The Mayo Clinic, 2010).2. Imagining yourself in the position you have described, discuss how you would address nonverbal and cultural barriers to communication.As the Sales Manager, I will have to learn to communicate ideas and strategies clearly, be open to listening to other people’s points of view, and be tactful and sensitive to the differences of other cultures. In other words, I will have to excel in ‘communication competency’. Hellriegel and Slocum (2011) notes that “communication competency includes the knowledge, skills, and abilities to use all modes of transmitting, understanding, and receiving ideas, thoughts, and feelings - verbal, listening, nonverbal, and written – for accurately transferring and exchanging information” (Hellriegel and Slocum, 2011 p.26).

According to Nicole Papa (eHow Contributor), Listening, verbal and nonverbal skills make communication more effective. Preconceived ideas, physical barriers and cultural barriers impede effective communication. Knowing the essentials of effective communication and overcoming the barriers can help you communicate better” (Nicole Papa, eHow Contributor). She lists the essentials as:* Listening Skills* Verbal Skills* Nonverbal Skills* Barriers--Preconceived Ideas* Barriers--Physical Barriers* Barriers--Cultural Barriers

Rebekah Richards (eHow Contributor) adds, “Cultural differences often cause misunderstandings and poor communication, even if everyone shares a common language. For example, the body language of one culture might seem rude or confusing to someone from another culture. In addition, cultures handle disagreements differently; displaying fear, anger or other emotions is inappropriate in some cultures”.

In closing, I would work extremely hard to keep in mind all of these essential skills and barriers to effective communication and realize how very important it is to recognize that there will be verbal, nonverbal and cultural barriers when communicating with all of my co-workers, including

Senior Management, Administrative Assistants, Employees and Contractors. I won’t just talk the talk, but will walk the walk to be a strong and effective leader. “Effective leaders often use supportive nonverbal cues when meeting with subordinates, such as (1) lightly touching subordinates on the arm when they arrive and shaking hands, (2) smiling appropriately, (3) nodding to affirm what was said, (4) slightly pulling their chairs closer to subordinates and maintaining an open posture, and (5) engaging in eye contact to further demonstrate listening and interest” (Hellreigel and Slocum, 2011, p. 270)

ReferencesAdler, N. J. Communicating across Cultural BarriersWww.radford.edu/~kvharring/docs/HRMDocs/5comm.pdfFile Format: PDF/Adobe Acrobat Papa, Nicole, Communicating across Cultural Barriers Essentials & Barriers of Effective Communication | eHow.com http://www.ehow.com/list_6691191_essentials-barriers-effective-communication.html#ixzz1unKdYxVx

Hellriegel, D., & Slocum, J. W. (2011). Organizational behavior. (2011).

J.R. Baum & E.A. Locke, 2004, Journal of Applied Psychology, 89, p. 592. Figure 1, Adapted from ‘‘The Relationship of Entrepreneurial Traits, Skill, and Motivation to Subsequent Venture Growth,’’ by Copyright 2004, American Psychological Association.

MayoClinic.com - Mayo Clinic Coping with stress at work - Www.mayoclinic.com/health/coping-with-stress/SR00030 Jun 26, 2010

Richards, Rebekah, Barriers to Effective Use of Language | eHow.com http://www.ehow.com/info_7885256_barriers-effective-use-language.html#ixzz1unQ0q300

Motivation, Stress, and CommunicationBrandi Hancock Organizational Behavior Bus 520 February 10 2012

Motivation, Stress, and CommunicationIn the paper discussed will be a description of a chosen position with a desired company. Described will be ways that goal setting could be used to motivate performance after filling a position. In the paper analyzed will be the reactions to situations and discussed will be the steps that can be taken to manage the stress associated with the new position. Presented will be how to address nonverbal and cultural barriers to communication. The company researched will be Lincoln Financial Group which is a diversified financial services organization with a strong focus on four core business areas- life insurance, annuities, defined contribution, and group protection; and three distribution platforms- wholesales, retail, and worksite (Lincoln Financial Group , n.d.). Additionally the paper will examine the Human Resource (HR) Generalist position.

Job DescriptionHR generalist will partner with the Group Protection business function and develop and execution of HR strategies to support business goals and objective. Some of the HR focus and initiatives for this role will include HR organizational development, policies / processes, talent Primary Responsibilities include (Lincoln Financial Group , n.d.):* Provide HR support and guidance to Group Protection clients.* Implement organizational development process within the Group Protection business unit.* Draw upon the functional shared service groups Human Resources for support in leadership and management development programs, employee relations, compensation design and recruiting.* Effectively communication with all levels of the organization and act as an appropriate balance for employee advocacy and needs of the business [ (Lincoln Financial Group , n.d.) ].* Translate business strategy and objectives into goal, plans and tactics that are aligned with business imperatives, while assuring compatibility with enterprise values, ethics and policy.* Requires a Bachelor’s degree, and at least 5 years of progressive HR experience required. 1-2 years of Human Resource Generalist experience in a large corporation required [ (Lincoln Financial Group , n.d.) ].

Goal SettingsGoal Setting is common strategies that are used by people to increase motivation. The theory behind goal setting is to enhance the sense of belonging to organization [ (Goal Setting As a Motivation Tool in the Workplace , n.d.) ]. Goals are an interactive way for employees to participate in their own productivity, and establish a sense of independence [ (Goal Setting As a Motivation Tool in the Workplace , n.d.) ]. By developing an objective people can feel like they have a sense of control and leadership [ (Goal Setting As a Motivation Tool in the Workplace , n.d.) ]. By strategizing your goals it will help to meet target goals which can be motivating to a new employee [ (Goal Setting As a Motivation Tool in the Workplace , n.d.) ]. If an employee sets a goal strategies it will help develop a sense of ownership and enhance the motivation of the position [ (Goal Setting As a Motivation Tool in the Workplace , n.d.) ]. Also another good way of goal setting is writing down your goals. Writing down your goals helps to create your roadmap to success [ (Powerful Written Goals In 7 Essays, n.d.) ]. Although writing your goals down can set them in motion, it is also extremely important to review your

goals frequently. The more you focus on your goals the more likely you are to accomplish them (Powerful Written Goals In 7 Essays, n.d.).

Managing StressStress is a term that is commonly used today but has become increasingly difficult to define. It shares, to some extent, common meaning in both the biological and psychological sciences. Stress typically describes a negative concept that can have an impact on one’s mental and physical well-being [ (Strees ( biology), n.d.) ]. From personal experience stress is something that is pretty normal in the workplace, throughout time learning how to better communicate has been very helpful. It helps to ease and improve your relationships with your customers, managers, and coworkers. It’s not uncommon to experience stress when starting a new job,

because of the familiarity and the pressure to do well, but it’s important that you learn how to keep this under control so it doesn’t become serious and have a detrimental effect on your overall health and well being [ (How to Deal with New Job Stress, n.d.) ].

There are a variety of steps that can be taken to reduce both overall stress levels and the stress you find on the job in the workplace includes [ (How to Reduce and Manage Workplace and Job Stress, n.d.) ]:* Taking Responsibilities- improving your physical and emotional well being.* Avoiding pitfalls- by identifying knee jerk habits and negative attitudes that adds to the stress you experience at work [ (How to Reduce and Manage Workplace and Job Stress, n.d.) ].* Understanding your role- Making sure that you’re aware of the role and the goals that you have, understanding that you have to achieve will help to reduce your stress.* Look for short-term wins- Getting some early wins can help you to establish yourself and can improve your confidence and self-esteem. (But don’t try too much).* Remember the unfamiliar will become the familiar- most people find that in starting a new job you have things to learn. Remind yourself that things that seem unfamiliar will become “second nature” in time [ (How to Deal with New Job Stress, n.d.) ]. In any situations which are not always negative ones may still be perceived to be stressful. It is important to learn that what matters more than the event itself is usually our thoughts about the event we are trying to manage the stress [ (Whats Is Stress? How To Deal With Stress, 2009) ]. To help your work place stress it is important to apply the tips giving which will help you learn how to manage stress more successfully.

Non verbal and Cultural Barriers Definition “nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source speaker and his or her use of the environment and that have potential message value for the source or receiver listener. Basically it is sending and receiving messages in a variety of ways without the use of verbal codes (words). It is both intentional and unintentional. Most speakers’/ listeners are not conscious of this [ (Non-Verbal Communication Modes, n.d.) ]. Nonverbal communication, or the expression of messages through facial expressions, gestures and body language is essential to successful relationships in the workplace. Examples of this are types of communication including eye contact, posture and voice speed. Employees and managers should be aware of how they communicate in these nonverbal ways in the workplace (Nonverbal Communication With Workplace Interactions, n.d.). “About 65 to 75 percent of all communication is nonverbal in nature,” says Susanne Jones, associate professor of communication studies at the University of Minnesota (Nonverbal

Communication With Workplace Interactions, n.d.). With clients, the key to good nonverbal communication is observing what the client needs and wants. Also, it is important to remember that in the U.S. politeness and friendliness are key behaviors in a business interaction. It is the businessperson’s job to pick up on nonverbal cues and facial expressions, or note when someone is increasing physical distance or using blocking gestures. Employers are satisfied when you can perceive what they want by their unsaid communication, such as posture, tone of voice, voice speed or body position (Nonverbal Communication With Workplace Interactions, n.d.).

Cultural differences in a nonverbal behavior are common sources of misunderstanding and conflict in the workplace. For instance many westerners like to make eye contact, interpreting it as an indication of interest and honesty, and friendliness through relaxed body language. (Understanding Common Cultural Barriers , n.d.). If these behaviors do not happen, it can be interpreted as shiftiness, coldness, or disinterest. In some cultures, averted eyes and non-demonstrable behaviors are sign of courtesy and respect. Being aware of these nuances will help you to reduce negative impressions intercultural communications in the workplace (Understanding Common Cultural Barriers , n.d.).

Starting a new career at a company is something that can have it good and bad effects on you. It is good to set goals that will help motivate your success, and also learn steps on handle new job stress and overall life stress. It important to learn that not all stress is bad stress but to stay in good health and that no stress is worth you health. Learn how to have good communication nonverbal and how to be diverse with your new career.

References

Cultural Communication Barriers in the Workplace . (n.d., n.d. n.d.). Retrieved from http://smallbusiness.chron.com.

Goal Setting As a Motivation Tool in the Workplace . (n.d., n.d. n.d.). Retrieved from www.ehow.com.

How to Deal with New Job Stress. (n.d., n.d. n.d.). Retrieved from www.streetarticles.com.

How to Reduce and Manage Workplace and Job Stress. (n.d., n.d. n.d.). Retrieved from http://helpguide.org.

Lincoln Financial Group . (n.d., n.d. n.d.). Retrieved Febuary 6, 2012 , from https://careers.lfg.com.

Non-Verbal Communication Modes. (n.d., n.d. n.d.). Retrieved from http:// www.andrews.edu.

Nonverbal Communication With Workplace Interactions. (n.d., n.d. n.d.). Retrieved from http://smallbusiness.chron.com.

Powerful Written Goals In 7 Essays. (n.d., n.d. n.d.). Retrieved from http://topachievement.com.

Strees ( biology). (n.d., n.d. n.d.). Retrieved from http://en.wikipedia.org.

Understanding Common Cultural Barriers . (n.d., n.d. n.d.). Retrieved from http://www/eeo.nsw.gov.au.

Whats Is Stress? How To Deal With Stress. (2009, April 11). Retrieved from http:// medicalnewstoday.com.

BET Networks, a subsidiary of Viacom Inc. is the leading provider of media and entertainment for African Americans and consumers of Black culture globally. There are so many employment opportunities that are available with this organization. A position that I would like to fill with this company is the Senior Human Resource Manager. This paper will discuss my duties as the Senior Human Resource Manager and goal settings that can be used to motivate my performance. There will be so many different tasks that I have to complete in this position. I will discuss steps that I can take to manage the stress that will be associated with my new position. I will also be working with a very diverse group of people so I will also discuss ways that I will address nonverbal and cultural barriers to communication.

Create a brief job description for a position within the company you research that you would like to fill.BET is the most prominent television network targeting African American audiences. The talented employees of this organization bring their skills and dedication to work every day making BET the premier media and entertainment company that connects with audiences in the United States and internationally. Human Resource Managers are responsible for developing specific programs and activities as well as creating a work environment that generates employee satisfaction and efficiency (Boone & Kurtz, 2011 p. 288). As a Senior Human

Resource Manager for BET, my job summary would be to manage Company HRIS (Ceridian, Kronos, PeopleSoft, and Infinium) systems, policies, and programs with emphasis on hiring, payroll, and employee benefits administration for all company and subsidiary company employees including project-based employees. I must ensure that the company is in full compliance with applicable Federal, State and local regulations, including EEO, U.S. Immigration law, FLSA, Workers’ Compensation, Disability, and FMLA. In addition, I must also work closely with the Senior Management in developing, implementing and evaluating ongoing HR policies, programs, functions and activities principally as they relate to HRIS and HR as a whole. The essential functions of would include overseeing and managing HRIS Systems (Ceridian, Kronos, PeopleSoft, and Infinium) on a day-to-day basis to process pay, change of status, open enrollment, new hires, and terminations. I must plan, direct, and supervise all activities relating to the administration and maintenance of payroll and benefits administration and develop, implement, and control programs in a manner that ensures cost-effectiveness, market competitiveness, and internal equity among employees. I will manage the hiring process, ensuring all new hire and employee change data is input accurately and timely, maintains personnel files in compliance with applicable legal requirements and periodically audit the HRIS database to ensure accuracy. Other duties include the preparation and maintenance of employee report data to meet the goals of the department, develop and administer programs and procedures, manage special projects, as needed and manage at least one HR Analyst. My duties are not limited to handling moderate HR Generalist related duties as needed.

Discuss ways that goal setting could be used to motivate your performance after you fill the position.Goal setting is an extremely powerful technique for accomplishments but in order for it to be effective, it requires more than just writing down what we want to achieve. According to Boone and Kurtz (2011), the goal setting theory says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement (p. 302). Once I fill the position as a Senior Human Resource Manager with BET, goal settings will help me

determine my priorities, establish and maintain organization and make appropriate decisions for the company. The goal settings could motivate my performance in many different ways. I would expect the goal settings to be specific enough to where I completely understand what it is I am striving for. In order for me to be motivated the goals must be measurable providing me with insight of when the goal has to be met, attainable so that that I will not eventually ignore them, realistic in that they are practical and can

be reached with the resources that are available to me and relevant because the ultimate goal is to reach the company's vision and mission. Successful implementation of goal setting strategies will result in employees being more motivated to complete specific tasks as well as higher moral and a more effective workplace. An organization is only effective if employees perform well. Motivation consist of the internal and external factors that stimulate desire and energy in people to be continually interested in and committed to a job, role, or subject and to exert persistent effort in attaining a goal. Motivation and commitment are what make us strive for achievement. They give us the push, desire and resolve to complete our daily task. The goal setting process is no easy task, but the effort is not only worthwhile, it is also becoming essential for success in today's highly competitive global business environment (Hellriegel & Slocum, 2011 p. 192). As a Senior Human Resource Manager for Black Entertainment Television, I feel that goal setting will motivate me because I will continuously look forward to guaranteed success. I personally believe that success means enjoying what you do to the point that your work energizes you and creates a happiness that spills over to your personal life. If you do something you enjoy you will never work again a day in your life.

Analyze your own reactions to stressful situation and discuss the steps you could take to manage the stress associated with your new position.Stress is a feeling experienced when a person perceives that demands exceed their personal and social resources the individual is able to mobilize, Basically it is what we feel when we think we have lost control of events. Job stress is something that we will all face; there is no getting around it. Learning to deal with and manage stress is critical to our maximizing our job performance, staying safe on the job and maintaining our physical and mental health. Everyone reacts to stressful situations differently and I feel that we should be provided with materials and resources to help us cope with our stress. While analyzing my reactions to stressful situations, I have come to realize that I avoid them if possible; however in such as position that I am looking to fill that may be inevitable. While some workplace stress is normal, excessive stress can interfere with productivity and impact our physical and emotional health. The first step that I would initiate to avoid stressful situations would be to practice primary prevention by making sure that my employees and myself are not burdened with too much work or unrealistic deadlines. My ability to manage stress can mean the difference between success and failure. Emotions are contagious and stress has an impact on the quality on interactions with others. Emotional intelligence is the ability to manage and use your emotions in positive and constructive ways. Emotional intelligence matters just as much as intellectual ability when it comes to satisfaction and success at work. Emotional intelligence is about communicating with others in ways that draw people to you, overcome differences, repair wounded feelings, and defuse tension and stress. One thing that I have found to that works for me is avoiding negative attitudes because this is something that can add to the stress that one experiences at work. I also feel that the better I am at managing my own stress, the more positive affects I will have on those around me and the less other people's stress will affect me. I will also be able to manage the stress associated with my new position by taking responsibility for

improving my physical and emotional well-being. The better I feel the better equipped I am to manage work stress without becoming overwhelmed. Being in the entertainment industry, many managers fail to take time off to recharge and face the risk of burning out. This is something that I will not fall victim to. Skipping vacation time is a disaster waiting to happen The best way to manage time off is to appoint a second-in-command or better yet put two or three people in charge while you are away. Learning better communication skills can ease and improve relationships amongst employees and this can also help to manage stress. Good working relationships and interactions with peers, subordinates, and superiors are crucial aspects of organizational life, helping employees achieve personal and organizational goals (Hellriegel & Slocum, 2011, p. 244).

Imagining yourself in the position that you have described, discuss how you would address nonverbal and cultural barriers to communication.Each of us is exposed to people from other cultures on a regular basis, in the workplace, in our social activities, at school, or even within our families. Communicating without language is difficult even if it is with someone of the same culture. People who come from different regions, religions and social structures need to find ways to communicate and understand one another to make sure that the common goal to make sure the business is successful can be achieved. In different cultures you can expect to be judged by behaviors that include how close you stand to a colleague in conversation, how much or little you touch others, the degree of emotion in your voice, the eye contact you display, and the hand gestures you use. What feels so right in one culture may be highly insulting in other cultures. I would address cultural barriers by showing all employees that I want to help them succeed. I would provide training on appropriate behaviors. Gil (2012) explained “to be successful, management must fully endorse the concept and permit questions and discussion among current employees to increase comfort levels and reduce potential conflicts. Whether we admit it or not, prejudices still exist and often are based on ignorance”. By understanding the cultural rules and etiquette is important when it comes to nonverbal communication as well as spoken. This training that I implement would be mandatory for all employees and topics such as cultural etiquette, eye contact and gestures would be addressed. Because there is such a diverse group of workers in the United States an understanding of cultural differences needs to be addressed. The whole idea of communication is based on transfer of information from a sender to a receiver and communication is said to be complete only when the recipient understands what the sender had to say. Thus, it's obvious that communication cannot take place in the presence of any kind of barriers that hinder healthy interaction between the communicators. Cultural barriers hamper effective communication at both personal and professional levels. Removing these barriers would certainly encourage healthy and effective communication. We need to understand and respect that what is normal for one culture may be offensive to another.

ResourcesBoone, L., & Kurtz, D. (2011). Contemporary Business: 2011 Customer Edition (13th ed.).Hoboken, NJ: John Wiley & Sons Inc.Gil, O. (2012). Diversity in the Workplace. National Hog Farmer, 57(6), 10.Hellriegel,D., & Slocum, J. W., Jr. (2011). Organizational Behavior: 2011 custom edition (13th ed.). Mason, OH: South-Western Cengage Learning.

Proffesor: Melanie Clifford.

Assgn. 3

Create a brief job description for a position within the company you research that you would like to fill.Science Applications International Corporation Employees - SAIC, is a company dedicated to the delivery of quality scientific and technical products and services contributing to the security and well-being of the communities throughout the world. They believe in high ethical standards are essential to the achievement of individual and corporate goals.

At the same way, they are committing to exceed customers’ expectations for quality, responsiveness, and professional excellence while delivering within the agreed price and schedule. As well, maintain the highest standards of ethical behavior and professional integrity and for this they employ people of exceptional creativity, expertise, and determination to work closely with one another and with the customers.The core values in SAIC are: accountability: they are accountable for everything they do and fail to do. At SAIC, all employees take ownership for their actions; integrity: ethics and integrity are foundational for them; respect: each person is valued for the diversity of his or her skills, experiences and perspectives; responsibility: they take their commitments seriously, seeking and accepting responsibility is critical to their cultural imperative of entrepreneurial freedom; trust: they start with the assumption that everyone is doing his or her best and wants to do the right thing. At SAIC, trust is the currency of leadership.

The position I would like to fill at Science Applications International Corporation Employees - SAIC is Project Manager. Job Description: The candidate will oversee the planning and performance of all project activities to include: planning, organizing, scheduling, resourcing, managing financials, including budgets, cost and pricing analysis, and monitoring project progress and adherence to timelines and budgets. Main job tasks and responsibilities: responsibilities will include overseeing the daily operations of the project, creating and delivering status reports, and supervising staff to ensure that project deliverables and objectives are met. The project manager must also provide direction and support to project team, lead the planning and implementation of project, and also facilitate the definition of project scope, goals and deliverables.In addition the project manager must define project tasks and resource requirements, develop full scale project plans, manage project budget, plan and schedule project timelines, track project deliverables using appropriate tools, constantly monitor and report on progress of the project to all stakeholders, present reports defining project progress, problems and solutions , implement and manage project changes and interventions to achieve project outputs and finally she/he must project evaluations and assessment of results.

The basic qualifications to fill this position should be the following: education and Experience: Possession of a

Master’s degree from an accredited college/university in fields as finance, business administration or economics. Foreign degrees must be evaluated for U.S. equivalency. The candidate must have at least 1 year of

Project Management experience, or 2 years related experience in lieu of a degree. The candidate must have the knowledge of both theoretical and practical aspects of project management, knowledge of project management techniques and tools, direct work experience in project management capacity, proven experience in: people management, experience in strategic planning, experience in risk management, and demonstrated experience in change management.

Key competencies: candidate must have excellent written and verbal communication skills enabling him or her to communicate effectively at all levels, including the customer and executives. As well the right candidate should have a set of qualities such as: critical thinking and problem solving skills, planning and organizing, decision-making, communication skills, influencing and leading, delegation, team work, negotiation, conflict management, adaptability and stress tolerance, technical writing skills and attention to detail. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Speak Spanish preferably or other language is a plus.Hours and Work Schedule: Hours per Week: 40 hrs, Work Schedule:

Monday-Friday 8:00AM-5:00PM -Equal Employment Opportunity.

Discuss ways that goal setting could be used to motivate your performance after you fill the position.Goal setting is the process of specifying desired outcomes toward which individuals, teams, departments, and organizations will strive and is intended to increase organizational efficiency and effectiveness (Hellriegel & Slocum, 2011). As well, Locke & Latham (2002) stated that Goals have a pervasive influence on employee behavior and performance in organizations and management practice; In other words a goal is defined simply as what the individual is consciously trying to do. It means that every organization could learn a lot from those principles of motivation and goal-setting theory.

Organizations without the most basic goals, lead to its employees to don't show up for work or see a purpose in their performance job, among others. Due to this, the management team should help employees to set more complex and effective goals to boost performance and profits beyond their wildest expectations.Under the right conditions, goal setting can be a powerful technique for motivating organizational for members, which must have certain features such as be specific, be difficult but attainable, be accepted, have a feedback, a deadline, and be used to evaluate performance, within the most important to be named.. The above list are practical suggestions for managers to consider when attempting using goal-setting to enhance motivation and performance (DuBrin, 2012).

Goals can motivate people toward accomplishing them based on the extent to which they have clarity, challenge, commitment, feedback, and task complexity; due this,

Lunenburg (2011) analyze the characteristics mentioned above, so goals should be:

Goals need to be specific: clear goals help identify behaviors that should be rewarded. They are also unambiguous, measurable, and have definite completion times. Clarity and specificity in goals can induce people to work to their full potential.

Goals Must Be Difficult but Attainable: Challenging goals enhance feelings of achievement and drive people to work harder to achieve them. A goal that is too easily attained will not bring about the desired increments in performance. The key point is that a goal must be difficult as well as specific for it to raise performance.

Goals Must Be Accepted: Within an organization, people must understand and agree upon goals in order for them to be effective. A powerful method of obtaining acceptance is to allow organization members to participate in the goal-setting process.

Feedback Must Be Provided on Goal Attainment: Feedback is necessary for people as they pursue a certain goal so they can judge their own progress toward achieving it. This feedback can come from self-judgment or from other people. Feedback helps in two important ways. First, it helps people determine how well they are doing, and second helps people to determine the nature of the adjustments to their performance that are required to improve.

Goals Are More Effective When They Are Used to Evaluate Performance: When employees know that their performance will be evaluated in terms of how well they attained their goals, the impact of goals increases.Deadlines Improve the Effectiveness of Goals: Deadlines serve as a time-control mechanism and increase the motivational impact of goals.

Based on these concepts, at SAIC, goal setting can be used to motivate and improve each day of my performance as Project Manager; it will show me the way on where I should be and how to get there. Furthermore Organizational goals will give me as an employee something to strive for in my daily tasks in the heights ethic manner inside and outside of the organization, also it will increase my efforts on developing methods for achieving those goals; at the same time goals setting will let me know priorities, so I will know what exactly I should focusing on the process to be successful as a Project Manager, through setting goals using the SMART principle: specific, measurable, attainable, relevant and timely, which allow to my work team and I, to estimate the progress reached and see how our efforts are having an impact and assess how far we have yet to go to attain the goal.

Analyze your own reactions to stressful situations and discuss the steps you could take to manage the stress associated with your new position.At some workplaces stress is normal, but in others places the levels of stress could be completely different; excessive stress can interfere with productivity and impact physical and emotional health. And the ability to deal with it can mean the difference between success and failure inside of an organization and even in the own personal life.

Individuals cannot control everything in their workplaces, but that doesn’t mean they are ineffective. Finding ways to manage stress levels in the workplace isn’t about taking big changes or thinking in different career desires, but rather about focusing on the one thing that’s always within individuals’ control: their own decisions.

Stress is not an illness, it is a state. However, if stress becomes too excessive and prolonged, mental and physical illness may develop. Work is generally good for people if it is well designed, but it can also be a great source of pressure (What is stress “n.d”). Some of the stressful situations in my new workplace as Project Manager could be as fallowing: the size of the workload, excess of hours of work, my skills or abilities don’t match with the job demands, lack of training, lack of appreciation, the physical conditions in the environment.Also factors like multiple supervisors could cause stress, as well lack of clarity about responsibilities, expectations, the level of responsibility, conflicts with supervisors and coworkers, threats to personal safety such as threat of violence, harassment among others. In addition lack of perceived fairness magnifies the effects of perceived stress on health.

To manage the stress level in my new current position as a Project Manager, I should always be aware that emotions are contagious; therefore moods such as stress make an impact on the quality of my performance and interactions with coworkers, family and the like. So, if I could manage my stress level in the best way, I will see the positive effects of this process on my job’s performance, my relationships with others and of course in my health. The steps to control and reduce stress both at job and personal life would be learning better communication skills to ease and improve my relationships with management, coworkers and others. As well taking responsibility for improving my physical and emotional well-being. And finally avoiding habits and negative attitudes that add to the stress in my experience at work.

Imagining yourself in the position you have described, discuss how you would address nonverbal and cultural barriers to communication.

Communication is defined as verbal actions such as words, and nonverbal actions which refer to communication that is produced by some means other than words such as eye contact, body language, or vocal cues (Knapp & Hall, 2002). The five primary functions of Nonverbal Behavior (Argyle, 1988) are: expression of emotion, communication of interpersonal attitudes, accompany and support speech, self-presentation and rituals. Communication breakdowns are at the heart of many organizational conflicts and unfortunately this is one of those things that are always there to be worked on.

Therefore, effective communication with people from different cultures is especially challenging, due cultures provide people with many different ways of thinking, seeing, hearing, and interpreting the world, which can become barriers to communication when those are simply different from others; the most current barriers are: language, if employees and employers are unable to communicate in writing and verbally, a number of challenges are expected to arise; inaccurate and hostile stereotypes of people from other places are assumptions about the traits of members of a group; behavioral differences between employees of different cultures can cause misunderstandings because each culture has guidelines about what is considered appropriate behavior;

and emotional display, In some countries, displaying anger, fear or frustration in the workplace is considered inappropriate in a business setting. Thus the consequences to not addressing communication issues on any organization are often not felt until the situation gets out of control.

Accordingly this, as a Project Manager, I should learn how to communicate ideas and strategies properly and clearly, always being open to listening to other people’s ideas and opinions, and be careful and sensitive to the differences of other cultures. In other words, I should keep in my mind all of these essential skills and barriers to effective communication and realize how very important it is to recognize that there will be verbal, nonverbal and cultural barriers when communicating with all people around. In addition I should try to learn about different people’s backgrounds who are working closely to me and finally I should be aware that I don’t know all about the culture and availability to have an open mind to accept the difference.

ReferencesArgyle, M. (1988). Bodily Communication, 2nd ed. New York, NY: Methuen. Retrieved from: http://siteresources.worldbank.org/EXTGOVACC/Resources/NonverbalCommweb.pdf

DuBrin, A. J. (2012). Essentials of management. Mason, OH: Cengage South-Western. Harvard Business School Press.Hellriegel, D., & Slocum, J. W., (2011). Organizational Behavior: 2011 custom edition (13th ed.). Mason, OH: South Western, Cengage Learning. Knapp, M. L., & Hall, J. A. (2002). Nonverbal Communication in Human Interaction. Crawfordsville, IN: Thomson Learning. Retrieved from: http://siteresources.worldbank.org/EXTGOVACC/Resources/NonverbalCommweb.pdf

Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation. American Psychologist.Lunenburg, F. (2011). Goal-Setting Theory of Motivation. International Journal of Management, Business, and Administration. Volume 15, Number1. Sam Houston State University.What is stress? (n.d., n.d. n.d.). Health and Safety Executive. Retrieved from: http://www.hse.gov.uk/stress/furtheradvice/whatisstress.htm

IntroductionPeople face various different challenges in their work environment. This is a research on motivation, stress and communication and how all these factors play a key role in the employee’s level of production. It details a job, employee’s setting goals towards his job and building motivations to achieve these goals. Stressful circumstances can reduce employee’s motivation, which is why ways to deal with the stressful situations are also stated in this paper. This paper also points out a few ways to cope with the non-verbal as well as cultural barriers to communicate in a work environment, which is essential to maintaining the employee’s motivational level to help achieve and employee’s goal and the company's goal.

The Company SAS Institute is one of the largest independent vendors in the business intelligence market and its products include business analytic software and services. SAS helps its clients through prolific solutions and transfer value by making efficient and effective business decisions. SAS concentrates on software used for data mining, business analytic, and data warehousing activities used by companies to gather and evaluate large amounts of data. SAS clients include government agencies, financial service firm and telecommunication companies uses its application software to identify trends on customer data, organize resources and help them target and enter into new businesses. SAS institute was founded in 1976.

The Company's headquarter is based in Cary, North Carolina. SAS employees 13,345 people around 135 countries. SAS customers or their affiliates represent 90 of the top 100 companies on the 2012 Fortune Global 500 list. SAS worldwide revenue in 2011 was listed as $ 2.725 billion (SAS financial Statistics). SAS was ranked as # 1 by CNN among the 100 best companies to work for in 2011. The company provides various leisurely activities to its employee's such as onsite healthcare, beauty salon, summer camp for kids, and more. A manager among several employees in SAS said, “People stay at SAS in large part because they are happy”. “SAS has extremely talented people and lets people be creative in coming up with new idea and working to solve customer problems and create new products” said another Senior Consulting Manager (money.cnn.com). The company was ranked as the top company to work for was in part due to the strong employee feedback.

The Job- Project manager sales:1) Lead a team of consultants accountable for assessing and creating dependable and efficient reporting techniques to report to senior management questions in a timely and precise manner. 2) Assist the Regional President in the development of Area and region reviews. Administer the project and guide the team in the following areas:3) Work along with the Marketing, IT, Finance and Customer Service personnel and departments in evaluating, creating and investigating projects and latest business cultures, comparing the previous trends to the new culture, evaluating and rationalize the new trend and provide the specifications about the results to the company's stakeholders.4) Prepare confined and detailed presentations of the results.5)Advice Senior Management of the opportunities and risks based upon the advocacy of the findings.6) Analyze quarterly, annually, 5 year and 10 year population rise, shift and ethnic diversification with the understanding of marketing demographic of the region.

7) Based on the assessment performed, advice senior management and operation leaders of the future and current growth work with the Marketing personnel and develop a scheme to target the local region based on the evaluation performed.8) Lead meetings with the region leaders with regards to the areas of opportunities for additional sales, cost reductions and the new products and promotions.

The main goal of this project manager position is to make sure the group performs its jobs in an efficient manner and also to keep the team motivated at the same time. It should also provide the station to enhance the leadership skill. The manager also has to concentrate on the specifics of the project while maintaining the regional organizations goal. The project manager will have to work with people from diverse background and make sure everyone in the team is treated fairly and with respect. The employees should be allowed to participate in any way they can and employee feedback should be encouraged which would help them perform their work efficiently and deliver the project in a timely

manner within the budget.

How Goal Setting can motivate my production in the job.Motivation “represent the forces acting on or within a person to behave in a specific, goal directed manner” (Hellriegel & Slocum 2011 pg 158). Putting employees in a position to succeed in their job which would help achieve the organizations goal begins with motivation. I would first set goals that would motivate me to perform my job in a competent manner. I would focus on achieving these goals.I would also figure out the ways and developing the methods to achieve these goals. And if there is any barrier that arises in between me and my goal, I would deal those in the best possible manner to accomplish my goals. Creating a positive work environment that includes employees from diverse ethnic background is essential to enhance the production level of all employees. Helping employees participate often, and giving them freedom to be imaginative and progressive in their job is another way to improve the job production level of the employees. Continually setting higher goals would help me perform at an optimal level. At the same team my team would follow my behavior and do the same to achieve their goals which would add value and help the organization achieve its goals in a proficient manner.

Manage work related stress:According to Hellriegel and Slocum, stress is defined as the “excitement, feeling of anxiety, and/or physical tensions when the demands or stressors place on an individual are thought to exceed the persons' ability to cope” (Hellriegel & Slocum 2010. pg.221). One of the most effective ways to manage stress on the new job is to plan ahead of time and to practice good time management skills. Work should be viewed as fun rather than as a chore. It is very important to view the adversities as an opportunity to learn and problems to be tackled to get your goals accomplished. Take a break from your everyday routine and simply relaxing your mind is another way to manage the stressful situations.

In business things should never be taken personally as it opens doors for confusion which progresses into creating stress. A person should concentrate on balancing personal and work life.

Chan & Wan, mentioned that “ self regulation occurs when people attempt to change the way they would otherwise think, feel, or behave....” which is why self regulation can lessen an individual’s attitude towards the stressful situations and recede the stress in the environment around them. An individual should practice self regulation which would help them deal with and manage stressful situations in the work environment. A persons understanding of the environment also determines how a person reacts to the stress.Therapy is also another station to those who cannot practice self regulation as often as they would have liked. One should always seek out help or try to manage stress using the above methods as stress can limit a person’s ability to perform well and decreases their level of production, which also affects the organization in a negative way.

Addressing nonverbal and cultural barrier: Nonverbal communication includes the process of sending “wordless” messages by means such as facial expressions, gestures, postures, emotional tones of voice, grooming, clothing, colors, and use or type of space. Nonverbal signals are a rich source of information for a leader. (Hellriegel & Slocum, 2011pg 267) Communicating without using language is difficult even when it is with someone of the same culture. But people of other cultures must interact all the time in business situations. Even when both parties learn a common language, misunderstood body language can get in the way of clear communication. Understanding the cultural rules of etiquette is important when it comes to nonverbal communication as well as spoken. In the United States it is appropriate to shake hands with a stranger whom you are being introduced; however in Japan, this considered rude.

Eye contact is another nonverbal cue used to show another person that you are interested on what they are trying to communicate. It displays your willingness to listen and your acknowledgement of the other persons worth.

Individual gestures can convey an image in a person’s mind that is sometimes not spoken. It also reveals how people are feeling. People use gesture to communicate without words. Misunderstanding gestures can block clear communication. Understanding how different cultures uses gestures in a different way to communicate will always help when conversing with someone from

a different culture. Cultural differences can also cause barriers in nonverbal communication. It is important to avoid making culturally-based generalizations.

The way you face the person, the physical contact and the person’s emotions are other aspects of nonverbal communication that one has to consider to overcome the barriers of communication. And because of the many differences in nonverbal expression, people from different cultures often misunderstand each other. In conclusion, it’s important to note that motivation, managing stress and communication are key personal competencies in organizational behavior for individuals to become successful leaders specially when starting a new job. Being able to communicate and develop a strategy to create a successful business and choosing those who will benefit from their contribution to the company and what the company has to offer in return has success written all over it.

Reference* Hellriegel, D., & Slocum, J. W., Jr. (2011). Organizational Behavior: 2011 Custom Edition (13th Ed.) Mason, OH: South-Western Cengage Learning.* Chan, K., & Wan, E. (2012). How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism: Journal of Marketing* CNN Money. (2011, February 7). 100 best companies to work for. Retrieved from http://money.cnn.com/magazines/fortune/bestcompanies/2011/snapshots/1.htm* Halbert, Terry , Ingulli, Elaine (2012) Law and Ethics in the Business Environment 7th Edition