accounts payable done right: supplier engagement ... · identify and remove inherent barriers to...
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Accounts Payable Done Right:
Supplier Engagement & Payments Optimization
Ernie Humphrey, CTP
CEO & COO
APP2P SPRING CONFERENCE & EXPO
LEARNING OBJECTIVES
➢ Identify and remove inherent barriers to accounts payable
success at your company.
➢ Define the benefits of improving supplier relationships and
impacting productivity across the enterprise.
➢ Discover how to take control of your optimize how and when
you pay suppliers.
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OUR AGENDA
➢ The Evolution of Accounts Payable
➢ Why AP is Getting so Much Attention from Finance Leaders
➢ What AP Automation Done Right Looks Like
➢ Supplier Relationship Management: Challenges & Opportunities
➢ Invoice Processing: Challenges & Opportunities
➢ Taking Control of Payments: Challenges & Opportunities
➢ 10 Ways AP Automation Done Right Impacts the Bottom Line
➢ Closing Thoughts & Resources
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The Evolution of Accounts Payable
THE EVOLUTION OF ACCOUNTS PAYABLE
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Source: Ardent Partners; The State of ePayables2016
THE EVOLUTION OF ACCOUNTS PAYABLE
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Source: Ardent Partners; The State of ePayables 2017
THE EVOLUTION OF ACCOUNTS PAYABLE
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Areas Currently Managed/Supported by AP
Source: Ardent Partners; The State of ePayables 2017
WHY ACCOUNTS PAYABLE, WHY NOW
➢ Real time data for better cash management has become one of the top
priorities for CFOs.
➢ Companies are realizing the value of mitigating A/P processing costs.
➢ Companies are realizing the strategic value of improving supplier
relationships.
➢ Companies are realizing the value of controlling how they pay suppliers.
➢ Payments fraud is still rampant.
➢ The right technology is affordable to any business size and
cost-effective.
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LIVE POLLING QUESTION
Where is your company currently at in terms of the process of
automating AP?
A. Just starting the discovery phase
B. Currently evaluating AP automation solutions
C. Have our shortlist of AP automation vendors
D. Implementing/have AP automation in place
E. I don't know or N/A
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THE ACCOUNTS PAYABLE PROCESS
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AP Automation Done Right
WHAT AP AUTOMATION LOOKS LIKE
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CAPTURE: automatic invoice capture
• Scan invoices in bulk
• Convert paper invoices to searchable PDF documents
• Originate invoice in your accounting application or Invoice-to-Pay AP Automation
• Upload or email documents or allow your vendors to email invoice documents
• Automatically extract invoice header and general ledger-coded line item data with no manual invoice entry
• Link invoice documents with invoice data
WHAT AP AUTOMATION LOOKS LIKE
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APPROVE: route invoice for approval
• Route vendor invoices to specific
approvers based on vendor name or
other invoice data
• Customizable workflows mean you use
your existing process and the
workflows —or make new ones
• Configurable—require invoice approval
prior to payment for all—or only
selected invoices
• Rigorous controls and tracking
WHAT AP AUTOMATION LOOKS LIKE
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AUTHORIZE: easy, on-the-go
payment authorization:
• Scan System supports single and
multiple payment authorizers
• Keep things secure with
segregation of duties and
payment limit alerts
• Two-factor payment verification
provides additional level of
security against unauthorized or
fraudulent payments
WHAT AP AUTOMATION LOOKS LIKE
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PAY: send payments directly and securely• Scan Advanced security through Bank
Positive Pay—ensures your bank automatically receives details of all checks authorized and issued
• Online account fraud protection• Payments are sent from your own
account—no use of clearing or settlement accounts
• Payments are recorded automatically with 2-way real-time synchronization to your accounting system
• Remittance details transmitted automatically so vendors know when, why, and how they have been paid
LIVE POLLING QUESTION
How would you characterize the overall state of your company’s
relationships with suppliers?
A. Not good, poor communication, constant issues
B. Not good but getting better
C. Acceptable
D. Good, we communicate and collaborate effectively
E. I don't know or N/A
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Supplier Relationship Management:
Challenges & Opportunities
SUPPLIER ONBOARDING PAIN POINTS
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SUPPLIER MANAGEMENT PAIN POINTS
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Inefficient Dispute Resolution
SUPPLIER MANAGEMENT PAIN POINTS
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Source: Paystream Advisors: 2017 Supplier Management Report
AP AUTOMATION:
BETTER SUPPLIER RELATIONSHIPS
➢ Facilitates accurate supplier master records and all related banking
information.
➢ Facilitates opportunities to capture existing discounts.
➢ Facilitates opportunities to negotiate discounts, i.e., dynamic
discounting.
➢ Mitigates time spent on phone with suppliers resolving real or
perceived issues.
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Invoice Processing: Challenges & Opportunities
AP AUTOMATION:
PROCESSING COST MITIGATION
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AP Performance: Best-in-Class vs. All Others
Source: Ardent Partners; The State of ePayables 2017
Payments: Challenges & Opportunities
LIVE POLLING QUESTION
How would you characterize the level of control you have regarding
how you pay suppliers?
A. None
B. Not much
C. Some, and we are working to gain more control
D. Quite a bit, this is a strategic focus
E. I don't know or N/A
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PAYMENTS PAIN POINTS
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PAYMENT TYPES
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•Checks
•ACH
•Fedwire
•Commercial Card
COMERCIAL CARD PROGRAMS
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• Purchasing Cards- Often leveraged for low-dollar purchases
• Corporate Cards- Business travel/T&E
• Fleet/Vehicle- Fuel and vehicle maintenance
• Ghost Cards- function like p-cards with reusable account numbers and
spending limits that can be set up to refresh each month
• Single-Use Cards- A type of virtual card account. A supplier receives a
one-time use virtual account number to affect the payment for an invoice (s).
• Virtual Card Program- Certain programs option allows a straight-thru
payment through the card network or issuer where both parties are members
of an electronic payment networks.
THE B2B PAYMENTS LANDSCAPE
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Source: Paystream Advisors: 2017 Electronic Payments Report
LIVE POLLING QUESTION
How would you characterize the current mix of your supplier
payments types:
A. Majority by checks
B. Majority by electronic payments (ACH, wire, card payments)
C. About equal between checks and electronic payments (ACH,
wire, card payments)
D. I don't know.
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PAYMENT COSTS BY PAYMENT TYPE
➢ Sending a paper check is 10 times more expensive than the internal or
external cost of sending and receiving an ACH payment, and receiving
a paper check is more than 5 times as expensive.
➢ The best estimated median cost of executing a wire payment is over
$14.00.
➢ The reported median cost range for outgoing card (Procurement, T&E
and Virtual) payments is between $1.00 - $1.99.
➢ The median range of rebates rewarded on annual card spend is between
26- 50 basis points.
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PAYMENT METHOD PORTFOLIO
➢ Your company’s current portfolio of supplier payments by
payment type
➢ Changes in percentages by payment types
➢ Goals relative to the mix of payment types to suppliers
➢ Changes in payments types offered
➢ Programs in place to convert suppliers to target payment types
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SUPPLIER E-PAYMENTS:CONVERSION REALITY
➢ The risk of payments fraud is less with electronic payments
➢ More and more companies prefer electronic payments
➢ Technology can automate the collection and capture of remittances
➢ Technology can automate the linking of remittance and payment data
➢ SaaS-based solutions result in minimal overhead & oversight from
the IT department
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➢ Effective and efficient processes in place to support desired payment types
➢ Being a good customer
➢ Communicating the benefits to suppliers
➢ Faster payment times
➢ More secure and accurate payments
➢ Working with ePayables solution providers
➢ A multi-stage phase-out program
➢ Specify an electronic payment method within supplier contracts
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OVERCOMING E-PAYMENT ADOPTION OBSTACLES
AP AUTOMATION:
TAKING CONTROL OF PAYMENT TYPES
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➢Mitigates payment fraud exposures
➢Mitigates the cost of making payments
➢ Commercial payment types can offer rebates
➢ Improves working capital management
➢ Improves compliance and controls
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ACTUAL TRENDS IN PAYMENTS FRAUD
Source: 2018 AFP Payments Fraud and Control Survey
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TOP BENEFITS OF E-PAYMENTS
Source: Paystream Advisors: 2017 Electronic Payments Report
Closing Thoughts & Additional Resources
CLOSING THOUGHTS: SUPPLIER RELATIONSHIPS
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➢ The Onboarding Process- make it a seamless experience.
➢ Educate Suppliers- the benefits of electronic document exchange, electronic
payments, payment timing.
➢ Supplier Contracts- pay attention to terms including the payment terms (types
and timing).
➢ Maintain Open Lines of Communication- minimize response times to
supplier inquiries.
➢ Minimize the Asymmetry of Information
➢ Provide Pro-active and Consistent Support
➢ Visibility into Communications with Suppliers- leverage technology that
offers a 360 degree view of supplier relationships.
CLOSING THOUGHTS: PAYMENTS OPTIMIZATION
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➢ Efficient processes and technology to support desired payment types.
➢ Efficient exchange of invoices and related remittance information.
➢ An environment of proactive supplier relationship management.
➢ Understand your supplier’s cost of accepting different payment types
➢ Communicate an understanding your supplier’s cost of accepting
payment types.
➢ Identify the conversion type that makes the most sense to a supplier-
Check to ACH. Check to Commercial Card?
➢ Communicate the benefits to converting to a desired payment type.
➢ Partner with ePayables solution providers
AP AUTOMATION IMPACTS THE BOTTOM LINE
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1. Mitigates invoice processing costs
2. Mitigates the payment of duplicate invoices
3. Mitigates time spent resolving supplier issues/disputes
4. Allows discount opportunities to be captured
5. Facilitates early payment program (dynamic discounting& supply chain
financing) opportunities
6. Impacts the productivity of employees processing invoices
7. Mitigates payment processing costs
8. Rebates from commercial card payments
9. Improves working capital management
10. Impacts the productivity of employees approving & affecting payments
ADDITIONAL RESOURCES
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➢Payment Automation: The Value Of Optimizing Payments
➢Ardent Partners: The State of ePayables 2017
➢Paystream Advisors: 2017 Electronic Payments Report
➢The State of ePayables 2017: The Convergence of Cash,
Suppliers, and Intelligence
➢The Strategic Advantages of AP Automation
➢AP Automation ROI Calculator
Q&A
THANK YOU!!!
Ernie Humphrey, CTP
CEO & COO
Ernie@360thoughtleadership
https://www.linkedin.com/in/erniehumphrey