accounts receivables-management-round-table-2015-short-brochure
TRANSCRIPT
2015
Accounts Receivables Management
Round Table 2015 (A 5 Day Course) Short Brochure
Human Capital Development Augustus Hall Limited (RC. 912580) is a privately owned Credit Control Consultancy Firm based in Victoria Island, Lagos,
Nigeria. We remain focused on applying our in-depth experience and up-to-date knowledge to helping our clients towards an even brighter business future. We specialise in offering: Credit Industry Training | Commercial Debt Collections | Consumer
Debt Collections | Credit Control Consultancy | Credit Risk Identification and Mitigation | Debt Mediation | Commercial Mediation and Negotiation | Trades and Business Development | Debt Restructuring, Workouts and Collections | Research |
Contracts and Commercial Management | Terms of Trade Documentation | Business Rescue and Support | Debt Purchase and Sale Brokerage | Creditor Meetings Service | Factoring & Invoice Discounting | Refinancing & Asset Finance | Trade Finance | Credit Insurance | Accounts Payable Management Solutions | Accounts Receivables Management Solution
| Outsourcing | Document Management Solution | Invoicing and Billing | Consulting and Advisory |Audits and Performance Evaluations | Software. Visit our website for more narrative details at www.augustushall.com
www.augustushall.com
W W W . A U G U S T U S H A L L . C O M
Human Capital Development
Accounts Receivables Management Round Table 2015
Innovation in strategy and operations to reduce bad debt and improve on-time payments, improving the Receivables Management process of Credit Risk & Origination, Credit Control, Collections and Debt Recovery for Consumer, Commercial and other related industries. This is “Training for real change”.
60% - 500% increase in bad debt? Aggressive customer acquisition targets
... but debt spiraling upwards?
Great bad-debt ratio but need to grow the business
and improve customer experience whilst controlling bad-debt?
New post-paid services and need to set-up operations?
Investing in new technology but need to re-engineer the business
operations to ensure return on investment?
Continuing economic challenges are combining with the ever-changing competitive landscape and driving higher bad debt. None of us can afford to stand still when dealing with Receivables Management. Even small changes to a large credit portfolio can make a dramatic difference to cash-flows and profitability, reducing aged debt and improving on-time payments. And if things have not been going too well, then big improvements can be achieved with a considered, innovative and pragmatic approach. Our training looks at these questions and examines both common and unusual issues presenting ideas and solutions for change that make a real difference, using real-life examples and practical exercises throughout. Moreover, as our trainers a r e h a n d s - o n professionals, interaction readily extends learning to our delegates’ own operational scenarios. This 5 day training event provides a holistic perspective of the essential tactics, tools and techniques to implement a successful and innovative Receivables Management Strategy and end-to-end process, as well as identifying and eliminating issues in your current business models. A complete high-performance picture emerges; combining organisation, technology and operations stimulating plans to grow the business whilst keeping bad debt and on-time payments under control.
Who should attend? Responsible CSOs, General Managers, Vice Presidents, Directors, Managers, Heads of Department, Consultants, Supervisory or Leading positions in:
Receivables Management
Credit Origination
Credit Control / Management
Collections
Recovery / Debt Management
CRM / Customer Care / Service
Finance Operations / Accounts Receivable
Communications / Billing Operations
Manufacturing / Marketing / Sales / Distribution
Fraud Management / Revenue Assurance
Product Development / Management / Contracting
IT / Technology and Business Strategy
From these sectors:
Commerce and Industry / Hospitality / Education
Property and Real Estate / Construction
Consumer and Commercial Business Sector: all types
Financial: Credit / Micro Financing / Credit Unions & Thrifts
SMEs / Organized Private Sector / Agriculture
Broadcast, Satellite Communications, Media and Entertainment
Government / NGOs / Institutes / Regulatory Bodies
Credit Industry Training | Commercial Debt Collection | Consumer Debt Collection | Credit Control Consultancy | Credit Risk Identification and Mitigation | Debt Mediation | Debt Restructuring, Workouts and Collections | Terms of Trade Documentation
© 2013 Augustus Hall Limited (RC. 912580) All Rights Reserved || www.augustushall.com || email: [email protected]
Human Capital Development
Part 1: (3 Days) Credit Policy, Organisation and Strategy
Interactive Presentation: Aligning Credit Policy to Company Strategy Receivables Management in the organisation: the impact of/on marketing, sales, channel /dealer management, billing, customer care, finance, etc.
Process overview: The 4 stages of Receivables Management
Introduction to customer acquisition, credit scoring and decisioning
Linking the objectives of Receivables Management to the company’s strategic goals
Assigning accountability: Who is ultimately responsible for bad debt and fraud?
Governance: Credit Policy sign off and adherence, setting up a steering group
Striking the balance between risk, acquisition and customer satisfaction
Escalating issues and ensuring root cause resolution
Making Credit & Collections succeed; what are the common pitfalls to avoid?
Interactive Presentation: Maximising resources and creating synergies for higher collections efficiency
Organising the operations: reporting lines and how to avoid overlaps, gaps and internal conflicts
Examples of team structures – pros and cons and finding the right solution to fit your organisation
Forging relationships cross-functionally to gain visibility and embed a solid risk aware culture across the organisation
The Credit & Collections skill set; who do you need in your team and why?
Maintaining the drive and motivation of the team through continued learning, training and development
Case Study Exercise: Improving the customer acquisition process to better manage risk
Group-working case-study and exercise; presentation of the case and review
Identifying issues and providing solutions Feedback and discussion; application in the home operations
Interactive Presentation: Measuring performance for continuous improvement
Getting customer data right and keeping it relevant: data integrity and options
The importance of issue recording and classification
Proactive in-life profiling and risk detection
Classifying debt and separating out fraud
Measuring the effectiveness of collections efforts
Implementing regular reporting
World-Class Training Expertise to Guarantee Learning at all Levels
Our lead trainers for this event is Areh, Augustus Nnamdi, PGDCFM, AICM, AICA, MACP, AIBD, MIMC, CMC with over 19 years collective industry
experience in operational, leadership and specialist consulting roles. For details click on his LINKEDIN Profile:
ng.linkedin.com/in/augustusnnamdiareh
For Course Venue and Reservations, Training Forms and Further enquiries please email: [email protected]
Time: 9 a.m. to 4 p.m. daily || Date: See 2015 Locations below || (2 Tea Breaks || Launch || Light Refreshments)
Telephone: +234 (0) 802-9772-849, +44 (203)-5140-885, Fax: +44 (203)-5140-872
2015 Locations* Lagos, Nigeria – N250, 000 24 -28 August Accra, Ghana 07-11 December Yaoundé, Cameroun 14-18 December * (All Participants should kindly request for and fill-out our
Training Form) * We are planning 2016 locations - please e-mail us with your
suggestions/requests/reservations/training customizations, etc. to: [email protected]
Training is very interesting and innovative ideas can
be generated from it
Billing Collections Manager, NTS
Good insights into RM concepts; trainer
excellent (very knowledgeable and kept group
together very well) Customer Care Director, Vast Haulage
Human Capital Development
Part 2: (2 Days) Optimising the Components of Receivables Management
Exercise & Discussion: Measures and KPIs
Defining appropriate measures and KPIs for your Receivables Management process
Interactive Presentation: Managing the effectiveness of active credit control and the collections processes
Examining the risk areas: where are issues most likely to occur and how to detect them?
Designing collection strategies based on customer value and behavioural scoring
Identifying the interfaces and optimising interaction with different business units
The impact of internal and dealer/ channel fraud
Interactive Presentation: Optimising Debt Management
Defining and optimising write off policy: keeping the policy relevant and understanding the financial implications
Debt-collectors/agents – defining when to pass on, when to take it back
Managing debt-collectors, optimising contracts and implementing feedback cycles
Selling uncollectable debt; how to define a RFP, defining the commercials and common pitfalls to avoid
Tricks and tips in collecting from Government agencies and Corporates
Considering negative impact on customers and reputation through debt collectors activity
Practical Exercise & Discussion: Designing effective collections plans
Group-working exercise; designing collection plans for different customer Segments
Feedback and discussion; application in the home operations
Interactive Presentation: Best Practice Receivables Management
Key factors in designing the credit-scorecard
Tips and tricks to build the front-end processes and procedures
Examining efficiency and effectiveness tools such as auto-diallers for collection calls
Linking systems and optimising use of data, e.g. use of own data, agency data, competitor’s data etc.
Outsourcing various collection tasks: options and challenges.
Limited Places: Delegate Numbers Delegate-Trainer ratios and course places
are strictly limited so please book early to
avoid disappointment. E-mail us for large-
team enquiries.
In-House Training Augustus Hall Limited also runs in-house
training events in Receivables
Management, Credit Control, Enhanced
Due Diligence and Credit Risk
Identification & Mitigation.
Enquiries
e-mail:
or Request the Training Form and Full 2015 Brochure.
The training was well presented, including many
real life examples and case-study exercises to crystallise the training with the participants. The trainers brought a wide range of business experience and a deep technical knowledge which helped us to increase our theoretical understanding and generate practical solutions to
current business problems.
Financial Control Director, ASN Financial Services
The event brought lots of great ideas that can readily be applied across our customer portfolio to help us further improve our customer experience and grow sales whilst keeping our bad-debt under control. Really very useful to stimulate change!
Collection and Customer Support Manager, MTC Marketing Services
Credit Industry Training | Commercial Debt Collection | Consumer Debt Collection | Credit Control Consultancy | Credit Risk Identification and Mitigation | Debt Mediation | Debt Restructuring, Workouts and Collections | Terms of Trade Documentation
© 2013 Augustus Hall Limited (RC. 912580) All Rights Reserved || www.augustushall.com || email: [email protected]