Adoption Business Benefits

Eco-System

Achieve your Cloud Transformation Goals with an A-Z of Teams

with Arkadin

Minimise downtime - we use NTT’s lowest latency global network

70% issues prevented using our tools

All components monitored and managed

ROI – by turning legacy systems off

Cloud Performance

Deployment

440K+ seats deployed globally with Enterprise Voice

Our 2018 cloud performance has achieved:

3.8 million cloud communications users – of that, 600k Microsoft users

9.7 billion+ cloud voice minutes spent – of that, 3.5 billion+ minutes consumed on Microsoft

30.6 million meetings – of that, 7.5 million were Microsoft

Updated from MPLS and low bandwidth for 80 sites around the world to Teams:

Estimated total savings - $400k per year

50% cost reduction

Now have DDIs, Teams on mobile, increased ability to reach individualsJensen Hughes

Flexible calling

Multiple calling plan deployment options

Local calling plans in 25 countries

Calling plans per minute or per user per month

Global reach

We’re a registered carrier with 50k customers globally

24x7 dedicated support with 19 languages spoken

Over 200 global Microsoft certified members

Hidden Complexities

Migration services

Voice quality experience management

Device assessment & recommendation

Knowledge

With an ecosystem built around Microsoft solutions and over

200 certified Microsoft members 100% focused on Cloud unified

collaboration, we have most likely seen or been able to solve every

customer issue.

Internal Use

Microsoft Teams is Arkadin’s sole platform for communication & collaboration for over 1200 employees worldwide

6 internal Teams webinars hosted on Microsoft Teams Live Events Platform

Local management across 50+ offices

With 99.99% SLAs we ensure end user quality using solution driven monitoring and management tools. Users can rely on the tech and customers can troubleshoot issues before they hit the users.

People

Our people-centric approach goes beyond technical implementation; embracing change management across the entire organisation to

help organisations achieve the full potential of Microsoft Teams.

Arkadin drive user adoption through proven Change Management practices:

40 significant wins in 2017

Higher rates of user adoption

ROI – Understanding the user profiles to ensure maximum benefit from Teams, across the business

Organisational Change

Management

Network Assessment

Arkadin believe to experience the full potential of Teams requires a robust network capable of video. Network assessments are a fundamental step in our

winning approach.

Microsoft

Microsoft Gold Certifications in Messaging, Communications and Hosting

Over 200 global Microsoft certified members

Quality of Experience

Referenceability

(Orica, UCL, Menzies)2 customer webinars to transition to Teams with over 300 customer downloads. Attendees include BP, Channel 4, Co-op & Porshe

A tried and tested migration path from Skype for Business to Teams

We deliver Skype to Teams Upgrade workshops to get organisations started on their journey

Skype for Business Transition Teams

User Adoption

Our approach includes the core elements needed to execute

organisational transformation and maximise user adoption:

• Consulting• Planning

• Delivery• Operational

Voice Experts in Microsoft

Over 8 years hosting Microsoft Voice Services

Annual trend of 100+ Envision workshops sold globally

80% workshops result in project delivery

Customers have a clear path, stakeholders engaged Workshops

X-Factor

We’ve been working in the industry for 17 years and been with Microsoft since the very first Office Communicator launch in 2007. Experience counts.

Years

When it comes to business transformation, there are zero worries with Arkadin. We’ve seen every use case, we are able to navigate the complexities and create realistic plans before, during and after transformation.

Zero

The ability to solve all customer requirements

with Contact Center, Artificial Intelligence and

devices - our Partner eco-system