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Robin Gareiss, President, Nemertes Research David Roberts, Director of Product Management, Riverbed End-to- End UC Visibili ty

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Page 1: Achieving End-to-End UC Visibility

Robin Gareiss, President, Nemertes ResearchDavid Roberts, Director of Product Management, Riverbed

Achieving End-to-End

UC Visibility

Page 2: Achieving End-to-End UC Visibility

2

Most Rely on One IPT/UC Tool

© Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311

Page 3: Achieving End-to-End UC Visibility

3

Management Tool Benefits

Save on operational costs

Help execute security policy

Faster resolution

Prevent future problems

Validation of technology

© Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311

Keeping technology running affects:• Employee productivity• Costs• Revenue• Customer experience

Reporting helps with:• Documenting,

increasing utilization• Evangelizing benefits of

the technology• Capacity, staff planning• Predictive analytics

Page 4: Achieving End-to-End UC Visibility

4

Cost Savings Overall With Tools, Cloud or On Prem

© Nemertes Research 2016 www.nemertes.com 1-888-241-2685 DN5311

Page 5: Achieving End-to-End UC Visibility

Riverbed SteelCentral for UC Monitoring

Page 6: Achieving End-to-End UC Visibility

© 2015 Riverbed Technology. All rights reserved. 6

Packet capture (Probes)– Signaling and connectivity problems – Real-time analysis of media quality at

point of observation

Traffic (NetFlow, IPFIX)– Interface utilization, QoE marking

Infrastructure (SNMP, ssh)– Interface errors, node health– Track configuration changes

Lots of data; how can I use it?

Endpoint Telemetry (CDR, RTCP)– End-user quality of experience– Global visibility, home/remote users

Synthetic Tests (TAPI, IPSLA)– Proactive issue detection– Automate user acceptance testing

Application Configuration (APIs)– Compliance and security lapses– Typo and standardization mistakes

APPLICATION-BASEDNEWORK-BASED

Page 7: Achieving End-to-End UC Visibility

© 2015 Riverbed Technology. All rights reserved. 7

Streamline Support Processes

• Start with high-level, integrated view

• Explore issues by location, device and connectivity

• Characterize nature of the degradation

• Bracket problem with hop-by-hop path analysis

• Easily determine if problem is device, network or user

What should my tools be able to do?

Page 8: Achieving End-to-End UC Visibility

© 2015 Riverbed Technology. All rights reserved. 8

Mobile

Why Riverbed offers the Best UC Solution

Edge Flow Device Datacenter

PSTN

Core Router

SBC

Teleworker

• Only Riverbed offers complete coverage capturing all data• Blends it together into useful information allowing to solve problems

• Endpoint Telemetry• Packet Capture• Flow• SNMP

• SteelCentral UCExpert• SteelCentral AppResponse• SteelCentral NetProfiler• SteelCentral NetSensor

SteelCentral Portal

Remote Office

Page 9: Achieving End-to-End UC Visibility

© 2015 Riverbed Technology. All rights reserved. 9

View the full Webinar

https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&partnerref=ondemandhomepage&eventid=1175075&sessionid=1&key=9B6E711905AB8F7DB4D30105913B90D0&regTag=&sourcepage=register

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