Achieving Leaner, More Agile Government

Going Digital with Drupal

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Overview

• Government Initiatives

- Open Government

- Consolidation

- Shared First

- Cloud First

- Security

• Drupal + Acquia Solution

• Use Cases

- Agency Web Presence

- Connecting Constituents and Stakeholders

- Supporting Collaboration

- Going Mobile

- Government Information as Online Services

• Examples

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Open Government Mandate

• Cost-effective transparency for constituents and stakeholders- Transparency: Find relevant information quickly, easily

- Participatory: Share insights

- Collaborative: Communicate with agency staff members

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Open Government Requirements

Agency Manager

• Reduce costs

• Increase staff productivity

• Easily collect, organize, track public opinion by topic and respond

• Assemble talent from multiple sources, channel activities, securely share information within/across organizational boundaries

• Provide mobile access to agency information with same quality/services as full-screen web browsers

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Open Government Requirements

IT Staff

• Cost-effectively manage/maintain multiple sites with separate management environments

• Federal agency mandate to publish datasets/APIs

- Manage cost effectively and systematically

• Implement highest levels of security

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Consolidation Initiative

• Cut wasteful spending and improve public service

• 1,525 .gov domains across 72 agencies; 19% inactive

• Eliminate 26% of domains; merge 4% into existing sites

• 50% of agencies use 2+ CMSes (HHS uses 19 CMSes; 32 hosting providers)

• Only 8% of agencies follow consistent design template

• Only 21% of agencies follow consistent method for measuring site performance

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Shared First Initiative

• Agencies directed to move 2+ commodity IT functions to shared environment

• Achieve leaner, more efficient and more agile government

• Cut costs

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Cloud First Initiative

• Close IT gap between private and public sectors

• Reduce 2000+ data center infrastructure by 40%

• Cut costs

• Improve security

• Improve efficiency and performance

• Speed deployment of new applications

• Achieve more open, responsive government

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Government Initiatives

Common Themes!

Objectives

• Maximize ROI of Federal IT

• Increase productivity of Federal IT

• Improve constituent interaction with government

• Drive more efficient, productive modes of IT investment, governance, delivery

• Increase cybersecurity

Strategy

• Mobile and collaborative technologies

• Modular development

• Data center consolidation

• Shared services

• Cloud computing

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Solution: Drupal + Acquia

• Deliver information public expects, wants, needs- Reduce costs

- Optimize delivery

- Stay abreast of rapid changes

- Ensure highest levels of security

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Open Source Drupal

• Delivers openness, transparency, visibility

• Provides centralized online platform

• Transforms how public agencies deliver information/services

• Used by governments in 50 US states and 130 countries

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Acquia

• GSA approved vendor

• Distributes expertly curated versions of Drupal for

- Publishing/managing web content

- Rapidly assembling content-rich applications

- Deploying collaborative communities

• Provides Drupal-optimized cloud hosting for large-scale deployments supporting high-performance, mission-critical applications

• Delivers Drupal-specific development tools, self service resources, 24x7 support

• Offers expert consulting services

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Security and Accessibility

• Drupal complies with public sector security and accreditation standards (NIST-FISMA, DIACAP, Section 508 compliance)

• Used by many Federal, State, local and international governments

• Drupal Security Team: several members on Acquia staff

• Expert Project Maintainers

• Large, powerful community using, testing, identifying and reporting vulnerabilities daily to Security Team

• Security experts from world's governments and largest companies regularly scrutinize Drupal's codebase and judge it secure enough for their mission-critical applications

• Additional reference

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Vertical Use: Agency Web Presence

Challenges• Numerous types of content must be easily accessible

• Intuitive user experience

• Tight budgets

• Single site with static pages evolving to multiple sites with separate management environments, each with high operating cost

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Vertical Use: Agency Web Presence

Solution• Drupal provides centralized online platform

• Enables agencies to provide clear, consistent, reliable information

• Staff members manage and maintain various sites on their own, without expense of relying on IT for updates

• Directly engage with key constituencies online

• Easily categorize content by multiple criteria to capture public’s varied perspectives

• Cost-effectively, quickly manage growing web presence without IT infrastructure

- Only pay for IT resources consumed

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Vertical Use: Connecting Constituents and StakeholdersChallenges• Enable stakeholders to voice opinions about issues

• Each agency must collect, organize, reply to different topics and inquiries

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Vertical Use: Connecting Constituents and StakeholdersSolution• Direct communications via electronic form

- Manage incoming messages and replies

- List hot topics on form and automatically route public comments to appropriate staff members

• Provides unifying, underlying content infrastructure

• Proactively connect with constituent groups to provide targeted information

• Quickly deploy affiliate web sites on specialized topics

• Reduce administrative and operational costs

• Only pay for IT resources consumed

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Vertical Use: Supporting Collaboration

Challenges• Quickly assemble talent from multiple sources and channel

activities to resolve issues

• Securely share information within and across organizational boundaries

• Easily identify users by varied roles

• Foster collaboration based on diverse organizational boundaries

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Vertical Use: Supporting Collaboration

Solution• Drupal Commons enables staff to

- Develop collaborative work environment• Support ad hoc relationships

• Identify subject matter experts

• Manage varied roles for adding and accessing content and for contributing conversations

- Simplify how team members share information• Easily find relevant and timely information

• Discuss topics of shared interest

- Improve inter-organizational communications• Threaded discussions via online forum

• Tailored Q&A activities to build online knowledge base

• Contemporary social networking capabilities in a secure environment

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Vertical Use: Going Mobile

Challenges• Staff and public expect to interact with public agencies via

mobile devices

• Mobile experiences must account for constituents’ locations and objectives

• Technical considerations vary by device and from full-screen web browser

• New modes of interactivity must be supported

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Vertical Use: Going Mobile

Solution• Drupal manages content in ways that make it easy to assemble

mobile experiences

• Community members can attend meetings and complete program-related tasks

• Designed for quick access to existing information

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Vertical Use: Government Information as Online ServicesChallenges• Mandate to publish data sets and other APIs that third parties

consume as remote services

• Online services must be managed cost effectively and systematically

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Vertical Use: Government Information as Online ServicesSolution

• Publish technical information about data sets and APIs on web sites in multiple formats- Ensures easy adoption and consumption by target groups

- Reinforces relationships with key constituencies

• Reduce operating costs- Agencies host their own online services in cloud; only pay for

IT resources they need

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Summary

• Acquia Drupal, Drupal Commons, Open Publish, Open Public deliver content-centric platforms for- Assembling web experiences

- Publishing web content

- Building collaborative platforms

• Acquia Managed Cloud hosting service provides enterprise-scale Drupal sites and is capable of rapidly expanding as needed- Range of management, professional, educational services

• Optimize delivery of public information affordably with flexible, extensible content infrastructure

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Drupal Sites

• Whitehouse.gov

• Federal IT Dashboard

• US Courts Emrg. Preparedness

• NASA CoLab

• .EduConnections

• Data.gov

• Go.USA.gov

• FCC

• Interact.gsa.gov

• House of Representatives

• Department of Veteran’s Affairs

• Federal IT Dashboard

• NASA

• Department of Energy

• Investor.gov

• Commerce.gov

• SelectUSA

• SBA.gov

• MBDA.gov

• Basque Parliament

• City of Athens

• London.gov.uk

• Queen Rania

• National Library of Australia

• Belgian Prime Minister

• Brazil Ministry of Health

• Ecuador Ministry of Education

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Examples: Consolidation, DHS - FEMA

Challenge

• 17 websites and domains for emergency monitoring, notification, management and resolution

• Multiple system integrators maintaining individual sites

• Sites ran across variety of platforms: Interwoven Teamsite most dominant

Solution

• Drupal, Acquia, Phase 2

• Consolidated to 3 sites/domains (ready.gov, disasterassistance.gov, FEMA.gov)

• Launched in public cloud

• Millions of dollars/year in cost savings from labor and software licensing

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Examples: Consolidation, DHS - FEMA

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Examples: DoE

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Examples: NYSenate.gov 1.0

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Examples: NYSenate.gov 2.0

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Examples: Citizen Input, Contact Form

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Examples: Senators Navigation

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Examples: Microsites for Senators

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Examples: Microsites for Committees

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Examples: Live Events

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Examples: Social Web

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Examples: Social Web Continued

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Examples: Social Web Continued

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Examples: Open Data, Administrative

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Examples: Open Data, Legislative

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Examples: Open Data, Legislative Cont.

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Examples: NY Senate Mobile

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Examples: DSCA Mobile

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Examples: Phase 2