7/27/2019 Achieving Operational Excellence in the Face of Complexity

1/12

Uacuoi 04 | Fssui8 >0.

Bawivir, tbi dajdipt ae `j Apir`tfaj`c Ixdiccijdi

O`j`gioijt Tystio fs eujm`oijt`ccy mfeeirijt

tb`j tbi e`ofcy ae o`j`gioijt systios prisdrflim

ly FTA `jm atbir st`jm`rm sittfjg arg`jfz`tfajs.

]basi O`j`gioijt Tystios `ri misfgjim ta

o`j`gi ` v`rfity ae apir`tfaj`c autdaois. Ear

fjst`jdi FTA 6>>> o`j`gis qu`cfty, FTA 0=>>>

o`j`gis ijvfrajoijt`c pirearo`jdi jm ABT@T

02>>> o`j`gis s`eity pirearo`jdi. Fj dajtr`st,

`j Apir`tfaj`c Ixdiccijdi O`j`gioijt Tystio

pravfmis ` sfjgci o`j`gioijt systio ta dajtrac

tbi saurdis ae rfsk `jm `dbfivi ixdiccijdi `drass

`cc oi`suris ae apir`tfaj`c pirearo`jdi. ]bfs fs

pawireuc fj tb`t ft `ccaws daop`jfis ta icfofj`ti

rimujm`jt o`j`gioijt systios `jm tbi avirbi`m

tb`t supparts tbio. Ear fjst`jdi, r`tbir tb`j

b`vfjg sip`r`ti rfsk fmijtfffd`tfaj pradissis

ear s`eity, ijvfrajoijt`c, qu`cfty, itd, tbi AIOT

pravfmis ` sfjgci rfsk fmijtfffd`tfaj pradiss tb`t fs

`ppcfim ta `cc saurdis ae rfsk. Jat ajcy mais tbfs

`ccaw ear rimudtfajs fj ffxim dasts, ft strfps aut

daopcixfty `jm `ddicir`tis daop`jfis haurjiys ta

Apir`tfaj`c Ixdiccijdi.

7/27/2019 Achieving Operational Excellence in the Face of Complexity

8/12

7/27/2019 Achieving Operational Excellence in the Face of Complexity

9/12

2

ist`lcfsbim tbasi ixpidt`tfajs, tbasi

ixpidt`tfajs wiri jivir daooujfd`tim ar

tbasi ixpidt`tfajs wiri jivir ijeardim.

@ sfofc`r ixirdfsi d`j li maji wftb

iqufpoijt, pradissis `jm db`jgi. Wbfci

tbi misdrfptfajs o`y v`ry erao arg`jfz`tfaj

ta arg`jfz`tfaj, tbi s`oi eujm`oijt`c

ri`sajs wfcc dajtfjui ta ioirgi. @jm ft

mais jat o`ttir tbi fjmustry ar eujdtfaj

lifjg `j`cyzim, tbi d`usis ae e`fcuri wfcc li

tbi s`oi.

Kiy Dajtracs

Ajdi tbi D`usis ae E`fcuri `ri fmijtfffim `jm

ujmirstaam, Kiy Dajtracsd`j li mivicapim

ta iftbir privijt tbi e`fcuris erao addurrfjg

ar cissij tbi fop`dt fe tbiy ma addur. Kiy

Dajtracs `ri pradissis daop`jfis put

fj pc`di ta privijt tbi addurrijdi ae tbi

daooaj D`usis ae E`fcuri. Ear fjst`jdi,

daop`jfis utfcfzi o`fjtij`jdi `jmapir`tfjg pradimuris ta ijsuri ixpidt`tfajs

ixfst. @umfts `jm `ssissoijts `ri usim

ta ijeardi ixpidt`tfajs. ]r`fjfjg `jm

dirtfffd`tfaj pragr`os ijsuri iopcayiis

b`vi sueffdfijt kjawcimgi. Wbitbir ft fs

` daooujfd`tfajs pc`j, st`jm`rm wark,

ducturi ar `jy atbir dajtrac, tbi purpasi ae

i`db fs ta privijt ` e`fcuri tb`t wfcc uctfo`ticy

fop`dt tbi daop`jys pirearo`jdi. Ft fs

fopart`jt ta rioiolir tb`t aji Kiy Dajtrac

o`y bicp `mmriss sivir`c D`usis ae E`fcuri,

ar aji D`usi ae E`fcuri o`y riqufri tbi

suppart ae ouctfpci Kiy Dajtracs.

]bi 7 Icioijts

]bi juolir ae Kiy Dajtracs d`j li

avirwbicofjg, ispidf`ccy wbij tryfjg ta

daooujfd`ti `t ` bfgb-civic ar `drass `j

arg`jfz`tfaj. Ear tbfs ri`saj, ft fs bicpeuc

ta graup Kiy Dajtracs fj ta 7 Icioijts `jm

`j Apir`tfaj`c Ixdiccijdi O`j`gioijt

Tystio. Efrst ae `cc, rioiolirfjg `jm

o`j`gfjg 7 Icioijts fs oudb i`sfir `jmoari usieuc tb`j mafjg sa wftb bujmrims

ae kiy dajtracs. Tidajmcy, tbi 7 Icioijts

dri`ti ` daooaj c`jgu`gi tb`t e`dfcft`tis

daooujfd`tfaj `jm ci`rjfjg litwiij

iopcayiis, litwiij ci`mirsbfp `jm

iopcayiis, litwiij ci`mirs `jm erao sfti

ta sfti. Efj`ccy, tbi 7 Icioijts ijdaur`gi

systios tbfjkfjg `jm mrfvis pra`dtfvi rfsk

o`j`gioijt wbfci eardfjg pralcios ta li`mmrissim fj ric`tfaj ta aji `jatbir `jm jat

fj fsac`tfaj.

Wbij fopcioijtfjg tbi 7 Icioijts tbiri fs

` j`tur`c armir tb`t sbaucm li eaccawim. ]bfs

armir fs ` pawireuc `ttrfluti ae tbi 7 Icioijt

AIOT tb`t sbaucm jat li avircaakim

eaccawfjg tb`t armir ae fopcioijt`tfaj `vafms

ujjidiss`ry wark tryfjg ta fopravi Icioijts

wbij tbasi fopravioijts waucm jat lifop`dteuc jm mr`o`tfd`ccy rimudis tbi tfoi jm

risaurdis jiimim ear uperajt j`cysfs.

^iapci

Yj`w`ri aeixpidt`tfaj

Yj`lci tapirearo

`s ixpidtim

C`dk ae kjawcimgi

C`dk ae t`cijt

Ixpidt`tfajsmajt ixfst

Ixpidt`tfajs jatdaooujfd`tim

Ixpidt`tfajsjat rifjeardim

C`dk ae vfrtui

Wrajg fjdijtfvi

^iapci8 Daooaj D`usis ae E`fcuri

^radiss, Iqufpoijt &

Db`jgi eaccaw sfofc`r cagfd

Dbaasis jatta pirearo`s ixpidtim

http://www.linkedin.com/company/1902916http://www.linkedin.com/company/1902916

7/27/2019 Achieving Operational Excellence in the Face of Complexity

10/12

6

7 Icioijt AIOT `mmrissis tbi e`fcfjgs ae

tr`mftfaj`c ppra`dbis

Dfrdcfjg l`dk ta baw tr`mftfaj`c `ppra`dbis

e`fc fj `dbfivfjg Apir`tfaj`c Ixdiccijdi

wi d`j sii baw tbi 7 Icioijt AIOT

spidfffd`ccy `mmrissis tbasi e`fcfjgs `jm fs `

oudb oari ralust eaujm`tfaj ear `dbfivfjg

Apir`tfaj`c Ixdiccijdi.]r`mftfaj`c `ppra`dbis typfd`ccy b`vi

fj`miqu`ti miffjftfajs ae tbifr alhidtfvis;

wi b`vi miffjim Apir`tfaj`c Ixdiccijdi

sudb tb`t fs ft oi`sur`lci, `dtfaj`lci `jm

mrfvij ly daop`r`tfvi pirearo`jdi `g`fjst

tbi daopitftfaj.

]bi 7 Icioijts dut `drass eujdtfaj`c sfcas

`jm mrfvi daapir`tfaj `drass `j arg`jfz`tfaj.

Fssuis `ri jat vfiwim fj fsac tfaj. \aat

d`usis mrfvfjg syoptaos fj ouctfpci `ri`s

d`j li `mmrissim `t tbi saurdi. Fj tb`t w`y

tbi 7 Icioijt AIOT sb`ttirs tbi j`rraw

vfiw wbfdb siiks ta fopravi fjmfvfmu`c

pradissis fj fsac`tfaj.

Yjmirst`jmfjg tbi ric`tfajsbfp litwiij

str`tigy, ixidutfaj `jm pirearo`jdi `drass

tbi 7 U`cui Mrfvirs `ccaws ear ` qufdk, bfgb-

civic mitirofj`tfaj ae wb`t fs mrfvfjg paar

pirearo`jdi str`tigy ar ixidutfaj.

]braugb tbi armirim fopcioijt`tfaj ae tbi 7

Icioijts, tbi tap mawj `ppra`db fs eurtbir

rifjeardim ly eadusfjg ajcy aj tbasi `ri`swbiri oi`jfjgeuc fop`dt d`j li o`mi. ]bfs

mr`o`tfd`ccy rimudis tbi risaurdis riqufrim

ta dbfivi fopcioijt`tfaj, jm csa fjdri`sis

tbi r`ti `t wbfdb oi`jfjgeuc fopravioijt fj

pirearo`jdi fs ri`cfzim.

Efj`ccy, tbi 7 Icioijt AIOT fs eadusim aj

o`j`gfjg rfsk `jm g`fjfjg dajtrac. Wftb

`j ieeidtfvi AIOT fj pc`di `jm pradissis

ujmir dajtrac, tbi wark ae fopcioijtfjg

fopravioijt oi`suris d`j li ujmirt`kij.

Dajdcusfaj

@s arg`jfz`tfajs dajtfjui ta dapi wftb

fjdri`sfjg daopcixfty, tbiy b`vi ta ffjm jiw

w`ys ta o`j`gi tbifr apir`tfajs `jm mrfvi

Apir`tfaj`c Ixdiccijdi. ]bi `ppra`dbis

ae tbi c`st 9> yi`rs ja cajgir yficm tbirisucts tb`t dustaoirs, sb`ribacmirs `jm

sadfity ixpidt. ]bi trijm taw`rms ` sfjgci

Apir`tfaj`c Ixdiccijdi O`j`gioijt Tystio,

`s siij fj bfgb rfsk fjmustrfis sudb `s Afc &

G`s, wfcc dajtfjui avir tbi daofjg yi`rs.

Daoofttim ci`mirs `dtfvicy mioajstr`ti

suppart dbfivfjg Apir`tfaj`c Ixdiccijdi

Iopcayiis oust kjaw wb`t tbiy `ri

`ddaujt`lci ear, t`ki awjirsbfp jm

li bicm `ddaujt`lci

Ajdi ci`mirs jm iopcayiis ujmirst`jm

tbifr racis fj privijtfjg rfsk, fmijtfeyfjg

tbasi rfsks dri`tis v`cui

Wftb rfsks fmijtfffim jm `ssissim, tbi oi`js

ear dajtraccfjg tbio d`j jaw li fmijtfffim

`jm fopcioijtim

Dajsfstijt ppcfd`tfaj ae dajtracs drass lusfjiss`ri`s oust li fj pc`di lieari iopcayiis d`jli tr`fjim aj tbio `jm drass-eujdtfaj`c kjawcimgi`jm ujmirst`jmfjg d`j li sb`rim

^radissis oust li dci`rcy miffjim `jm dajtraccim

lieari db`jgi d`j li ieeidtfvicy o`j`gim

@ssissfjg `jm `ttioptfjg ta fopravi ` pradiss

tb`t fs aut ae dajtrac dri`tis cfttci ar ja v`cui

Ci`mirsbfp

Iopcayii@ddaujt`lfcfty

\fskFmijtfffd`tfaj

\fsk Dajtrac

O`j`gioijtae Db`jgi

DajtfjuausFopravioijt

KjawcimgiTb`rfjg

7/27/2019 Achieving Operational Excellence in the Face of Complexity

11/12

0>

]bi 7 Icioijt AIOT pravfmis ` pc`tearo ear tbi

r`pfm turj`raujm ae paar pirearofjg pc`jts. Ear

ix`opci, ` ci`mfjg o`jue`dturir ae lufcmfjg

pramudts b`m ` pc`jt tb`t w`s pirearofjg wicc

licaw ixpidt`tfajs jm fjmustry vir`gis.

^ramudtfvfty midcfjim ly 09% avir tbi p`st yi`r,

`jm tbi pc`jt ridijtcy ixpirfijdim ` juolir ae

sirfaus s`eity fjdfmijts. Dustaoir daopc`fjts

`jm sdr`p r`tis wiri wicc `lavi `ddipt`lci civics.

Efrst, tbi Apir`tfaj`c Ixdiccijdi iqu`tfaj w`s

utfcfzim ta mf`gjasi tbi pralcio. ^aar pirearo`jdi

`drass ajcy ` eiw apir`tfaj`c oi`suris typfd`ccy

fjmfd`tis ` str`tigy pralcio. Fj tbfs d`si,

lid`usi pirearo`jdi w`s paar `drass ` o`harfty

ae apir`tfaj`c pirearo`jdi oi`suris, ft w`s

mitirofjim tb`t paar ixidutfaj w`s tbi pralcio.

]bi 7 Icioijt AIOT w`s usim ta mivicap tbi

pc`j ear `tt`dkfjg tbi ixidutfaj pralcio. @ppcyfjg

tbi j`tur`c armir fopcfim ly tbi AIOT, `j`cysfs

lig`j wftb Icioijt 08 Ci`mirsbfp. ]bi pc`jt

daopcitim ` cat ae wark avir tbi p`st yi`r ric`tim

ta tbfs Icioijt, `jm ft w`s eaujm ta li ric`tfvicy

bi`ctby. ]bi `ssissoijt dajtfjuim wftb Icioijt

m`ys wftbaut `

ridarm`lci fjdfmijt. ]bfs r`pfm tr jsearo`tfaj

waucm jat b`vi liij passflci wftbaut tbi tap mawj

`ppra`db ij`lcim ly tbi 7 Icioijt AIOT.

@ppcyfjg tbi Apir`tfaj`c Ixdiccijdi O`j`gioijt Tystio t tbi

o`jue`dturfjg pc`jt civic

]r`mftfaj`c ^radiss Fopravioijt

oi

@vir`gi ystio ^irearo`jdi

ystio^

irearo`jdi

\isucts ae Ist`lcfsbfjg Dajtrac Efrst

Tystio^

irearo`jdi

oi

@vir`gi ystio ^irearo`jdi

7/27/2019 Achieving Operational Excellence in the Face of Complexity

12/12

Wfcsaj iruo`c & Daop`jy, Fjd.

]wa G`ccirf` ]awir

04=99 Jaic \a`m, Tufti 0>>>

M`cc`s, ]R 79

dajt`dtNWfcsaj^iruo`c.dao

www.wfcsajpiruo`c.dao

Wfcsaj iruo`c & Daop`jy, Ctm.

Cajgdraet Bausi Lusfjiss Dijtri