acing the phone interview

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Post on 31-Oct-2014




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  • 1. Acing the Phone Interview
    Presented by:
    Amy Walz
    Phil Block

2. Objective
To increase your understanding of the screening process so that you can adequately prepare yourself and ace the phone interview!
3. Overview
Staffing vs. Internal Recruiting
Landing a Phone Interview
Phone Interview Etiquette
Red Flags to Avoid
Interview Wrap-Up
Using a Cue Board
Handouts: Slides, Sample Questions
4. Staffing vs. Internal Recruiting
Staffing Recruiting
Recruiting based on client needs
Confidentiality agreements
May have limited knowledge/information
Proactive recruiting
More casual process (impromptu screens)
Internal Recruiting
Recruiting based on manager needs
More formalized process
5. Preparation
Landing the Phone Interview
Customized Resume
Brief cover letter
Dont apply multiple times
Get to Know the Right People
Attend company events and job fairs
Utilize social media to connect with and learn about the company
Build mutually beneficial relationships with potential advocates
6. Preparation (cont.)
Company Background
Understand the business
Recent changes and news
Job Requirements
Aligning previous experience/competencies with duties
Be prepared to address gaps in experience or skills
Prepare for common interview questions
Have a Game Plan
Phils Method
7. Phone Interview Etiquette
Find a quiet location with no distractions
Always answer a scheduled call
Follow their process
Be concise in your answers and be aware of time (30 minutes)
Understand the purpose of the screen
To obtain some basic candidate information
Experience, salary/hourly rates, location, etc.
To ask initial screening questions
Evaluate communication skills, gauge interest, identify candidates goals/priorities, identify red flags
Learning example
8. Red Flags to Avoid
Unable to describe experience
Vague Salary/Hourly Ranges
Extensive/Irrelevant Questions
Weak communication skills
One word answers, failure to carry conversation, etc.
Lack of professionalism
Making incorrect assumptions about company/position
Failure to show energy and enthusiasm
9. Interview Wrap-Up

  • Ask what the next step is and for the recruiters initial assessment

10. Show gratitude and appreciation 11. Express interest with sell statement 12. Thank you for your time, recruiter. Based on our discussion, I think this position sounds like a great opportunity to use my experience/skills to add value to your organization. I want you to know that I am very interested the opportunity and look forward to moving on to the next steps if appropriate. 13. Always return calls and emails promptly 14. Make scheduling the next steps easy (specific dates/times) 15. Obtaining feedback if declined 16. Email a thank you; understand they may be unable to provide information