Acknowledgement of country

We acknowledge that the lands that

we meet on today are the traditional

lands of the Kaurna people and we respect their

spiritual relationship with their country. 

We also acknowledge the Kaurna people as the

custodians of the greater Adelaide region and

that their cultural and heritage beliefs are

important to the Kaurna people today.

Consultation Process• review of existing Charters / Codes & the key principles (H&CSC Act section 22)

• internal discussion with HCSCC & Project Reference Group

• public consultation across health & community services sectors - service users, carers, service providers, other stakeholders

• comments received by 11 August 2010 will be considered by Reference Group

• proposed Charter will be presented to the Minister for Health, with consultation report, by 1 October 2010

Health & Community Services Complaints Act (2004)In developing the Charter, the Commissioner

must have regard to the following principles

(section 22): that a person should be entitled to…

• participate effectively in decisions about the services provided

• take an active role

• be provided with appropriate services, taking into account their background

• obtain reasonable access to their records

• confidentiality

• have access to complaints procedure

• and that professional and non-professional providers should be given consideration and recognition for their contribution

Consultation Charter

Guiding principles:

• diversity – South Australia is a diverse society

• capacity – to make decisions

• partnership – between service users & service providers

• contribution – to health & well-being of the community

• authority – can be effected by legal processes

Rights:

1. access 5. information

2. safety 6. participation

3. quality 7. privacy

4. respect 8. comment

Draft HCSCC Charter alignment…

Please contact Lisa Firth

Senior Project Officer, HCSCC Charter of Rights

to discuss and obtain a relevant alignment

slide/s for your sector.

Ph: 8226 8651

Email: Lisa.Firth@hcscc.sa.gov.au

How will HCSCC use the Charter?Section 85 of the Health & Community Services Complaints Act (2004) says that:

(1) in determining whether a health or community service provider has acted reasonably, HCSCC must have regard to:

a) the Charter; andb) the Charter principles (section 22); andc) the generally accepted standard that would be

expected of a health or community service provider,and may have regard to any other matter or information thatHCSCC considers relevant.

(2) HCSCC must in making a decision, take into account the level of resources reasonably available to the health or community service provider.

HCSCC decides whether the service provider’s actions were reasonable

• What they did was reasonable

- HCSCC takes no further action

• What they did was unreasonable- Outcome may include: an apology, future

plan for service user, action to prevent it happening again, recommendations for service improvement, monitoring progress.

Ongoing role of the HCSCC Section 9 (1) of the Health & Community Services Complaints Act (2004) requires HCSCC to:

(a) to prepare and regularly review the Charter; and

(d) to provide information, education and advice in relation to-

(i) the Charter; and (ii) health and community service rights and responsibilities.

It is likely that these functions will be completed in conjunctionwith the HCSCC Advisory Council.

How you can participate• attend a discussion session• provide feedback:

• on-line feedback form on HCSCC website

• download & complete feedback form

• in writing (e.g. letter or fax)

• formal submission

• distribute information via your networks • email

• newsletters / ebulletins

• meetings / committees / advisory groups

• facilitate a discussion session with your own members or networks

Contact HCSCC

www.hcscc.sa.gov.au with e-mail link + H&CSC Act + HCSCC Charter of Rights

information updates

Phone Lisa Firth, Senior Project Officer HCSCC CharterP 8226 8651

HCSCC PO Box 199 Rundle Mall SA 5000Marked Attention: Lisa Firth

Enquiry Service Mon-Fri 9am-5pmP 8226 8666 country landline toll free 1800 232 007F 8226 8620