DECLARATION

I, Rumi Kujur, a student of MBA (HC) of Assam down town University, hereby

declare that the project report prepared and submitted by me is an original piece of work done

by using factual data collected from the Swagat Hospital and Research Centre.

No part of this report shall be reproduced, published in any form or by any means

without the prior permission of the documenter.

The project work has been undertaken as a requirement towards partial fulfilment of

Assam down town University.

ACKNOWLEDGEMENT

I would like to take the privilege and express my heartfelt gratitude and regard to all

the respected personals working in the Swagat hospital and research centre for helping me

and guiding in throughout the research. I am very much thankful to each of them for their

continuous guidance and help in between their busy working schedule.

Very special thanks to Dr.S.K.Das, C.M.D for allowing me to carry out the project in

Swagat hospital and research centre. I also thank Mr. Anil Prasad, Manager and Binoy Jha,

Marketing for providing me the opportunity to undertake this study in the hospital.

Special thanks to my Organisational guide, Anil Prasad, Manager for his continuous

support throughout the project, it would not be possible to complete the project in given time

without his guidance.

I would like to express my gratitude towards Mr. Kamakhya Medhi, technician X-ray

department, Satish Prasad, technician CT scan for guiding me throughout the study.

I also like to convey my thanks to Paramita Medhi, placement co-ordinator and

Assistant professor, Abhinav Sarma, Assistant professor and Institutional guide, Assam down

town University for their help in carrying out the project.

PREFACE

The MBA program is a well-structured and integrated course of business studies. The

objectives of MBA healthcare management are to introduce students to the health care field

and management challenges. It also provides students with a basic understanding of the

following areas in healthcare: administration; public policy and law; economics and the role

of physicians in healthcare; healthcare information systems and patient’s safety and quality.

In this context, the students are equipped with a strong theoretical base of functional skills

and also the capability to adapt and assimilate those skills in various management scenarios.

But a holistic comprehension of the study is possible only when the students gain practical

knowledge and get in touch with professional way of working. Therefore, towards the

practical fulfilment of the MBA, healthcare management course, the students are required to

undertake a one and half month internship on the real- life problems in healthcare

organization.

I got an opportunity to work on my thesis in Swagat hospital and research centre a

well reputed healthcare organization. The topic of the study was “A Study on work safety

for employees and patients in the radiology department of Swagat hospital and

Research Centre”.

During this period I got lots of experience and came to know and learn about

management practices in real and how it differ from theoretical knowledge.

Learning theoretically and practically is the best knowledge and experience which is

needed in today’s competitive world.

EXECUTIVE SUMMARY

Title of thesis : A study on work safety for employees and

patients in the radiology department of

Swagat hospital and research centre.

Researcher Name: Rumi Kujur, MBA (HC) 3rd semester,

Assam down town University.

Name of the organisation: Swagat Hospital and Research Centre.

Organisation Guide: Mr. Anil Prasad, Senior technician,

Swagat hospital and research centre.

Institution Guide: Abhinav Sarma, Assistant Professor,

Institute of Management, Assam down town University.

Objectives: 1. To study practical usage of standard operating

procedures regarding the use of and personal protective

equipment in the department.

2. To determine the degree of awareness towards

occupational radiation exposure.

3. To study the training aspect of the employees

regarding the safety use of radiation.

4. To determine the degree of awareness among the

patients.

5. To study the satisfaction level of the patients.

Research Methodology:

Research design: Exploratory and descriptive research design

Research tool: A questionnaire schedule was administered and

statistical analysis was applied.

Source of data: Primary and secondary source.

Type of questionnaire: Open ended and close ended questionnaire.

Sample size: 50

Sampling unit: Employees and patients of Swagat Hospital and

Research Centre, Bongaigaon