acme presentation
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Presentation for prospect focusing onTRANSCRIPT
Asset Protection Services for ABC National
Presented by Acme Security
Risk Mitigation
Risk Transfer
Asset
Protection
Safety
Policies
&
Procedures
Security
Shrinkage
Cost Containment
ABC
Welcome & Introduction
Asset Protection People Processes Technology
Welcome & Introduction
• Joe Blow Jr., CEO
– Company History
• Joe Blow III, CPP, COO
– Acme Advantage
– Internal Processes
– Technology & Systems
Welcome & Introduction
• John Public, General Manager
– Communication Plan
• William Levy, Business Development Manager
– Customer Advocate
Acme Security
THE COMPANY
Who Is Acme Security
• History
– Joe Blow Sr.
– Family Owned
– 40 Years
Who Is Acme Security
• Mission
– To provide reliable, cost effective, professional security services, designed for the needs and requirements of each individual and distinct customer.
• Slogan
– Quality, Responsive Services
Who Is Acme Security
• Who we service
Who Is Acme Security
• Licensed– Providing Service in Indiana and 14 other states
– Licensed in an additional 18 others
• Insurance– GL: $1MM/ ea. occ; $2MM agg.
– Auto: $1M
– Umbrella/Excess: $4MM
– Fidelity/Crime: $1MM
– WC: State Levels
– Project specific insurance levels can be increased
The Acme Advantage
Acme Security
PEOPLE
Recruitment, Hiring, Retention
Incumbent
Internal
External
• Recruiting Methodology
Recruitment, Hiring, Retention
• Hiring– Qualifiers
– Screening & Interviewing
– Conditional Offers of Employment
– Previous Employment & Criminal Background Screening
– Drug Screening
– Health & Physical Fitness (Available)
– Post Employment
Recruitment, Hiring, Retention
• On-Line Applicant Tracking System– 60% of candidates interact with Acme online prior to
employment• Goal is to be 100% by 2013
– Increases likelihood of computer skills
– Develop a customized job skills assessment for each position.
– Allows applicants to apply on line, 24 hours a day and 365 days a year
– Pre-qualify applicants prior to a selection for the interview process
Recruitment, Hiring, Retention
• Employee Retention
– Employee Benefits and Incentive Programs
• Free Uniforms • Referral Bonuses
• Holiday Pay • Sales Bonuses
• Anniversary Pay • Direct Deposit
• Overtime Pay • Fixed Indemnity Medical Plan
• Dental • Life
• Accidental Death & Disability • Anniversary Uniform Replacement
Recruitment, Hiring, Retention
• Employee Retention (cont.)
– Commendations and Recommendations
– Advancement
– Grievances and Discipline
• MySafe Workplace
Learning Management
System
Preassignment
TrainingOn-The-Job Refresher
Supervisor Excellence
Series
Training
Training-People
• 3 Foundations
– State or Regulatory Agency
– Acme
– Client Specific
• PSTN
• Training Verification
Service Model
ABC
Local AccountManagement
Home OfficeManagement
• ABC Feedback & Involvement • Acme Key Stakeholder
Involvement• Local Management
Accountability• Checks & Balances
Service ModelABC
NationalCustomer
Joe Blow Jr.
CEO
James Grane
CFO
Joe Blow III
COO
Rick Wright
VP, Operations
John Public
General Manager
LebronJonesArea Manager
TBD
Account Manager
Chris SmithVP, Human Resources
Client
CorporateManagement
LocalManagement
PROCESSES
Acme Security
Quality Assurance
• Quality Assurance Plan
– Scope, Quality and Control Inspections, and Monitoring
– Identifying and Correcting Deficiencies
– 5 Critical Components
– Consists of Posts, Daily, Weekly, Monthly, Quarterly, and Annual Inspections
– KPI Scorecard
• Track, record, analyze, and if necessary take corrective action to further improve upon our high levels of service
Risk Mitigation
• Risk Mitigation is a Result of Proactive and Comprehensive Policies and Procedures– Security Officer Manual
• Provides comprehensive day-to-day expectations of a World-Class Asset Protection Officer
– Safety Handbook• Provides awareness of safety and workplace hazards in
security and asset protection environments
– Employee Handbook• Details Acme’s internal policies and procedures
Tour Management
• GuardTrax Tour Management System– Real-time GPS tracking
– RFID functionality
– Mapping application
– Geofencing
– Alerts
– Reports
• Tour Management– Provides measurable results and analysis in tour
activities
Transition Plan Overview
Award
Executive Team
Initiates Transition
Recruit and Hire
Train and Develop
Begin Contract Services
Transition Plan
• Transition Management– Handled by Executive Management Team
• Contract review, set transition timeline, develop milestones
• Human Resources– Managed by Chris Smith
• Manage recruitment cycle, establish compliance procedures
• Operations Coordination– Managed by John Public and Chris Smith
• Review post orders, initiate communication flow, begin operational activities
Transition Plan
• Equipment and Uniform Management
– Managed by Chris Smith and Chris Smith
• Process and order uniforms, vehicles, equipment, and technologies
• Training Coordination
– Managed by Chris Smith
• Develop training schedules, conduct training activities
Communication
• Successful business relationships have great communication. Our commitment to communication exists at all levels of our organization
– Account Manager
– Local Area Management
– Home Office Management
TECHNOLOGY AND
SYSTEMS
Acme Security
Technology & Systems-Technology
• ATS - Hiredesk• PSTN• Valiant/Vault/Vision/Vantage
– 24 Hour Support Center
• GuardTrax - Officer Tour Management• MySafeWorkplace• Unitec• Strategic Technology Partnerships
– Enterprise Management– Lobby Management– CCTV & Security Network
Technology & Systems-Technology
• 24 Hours Support Center
– End of Shift Report
Technology & Systems-Technology
From:"ChrisSmith"
Date:April2,20123:08:14PMCDTTo:"EOS"<[email protected]>Subject:4.2.2012EndofShift0700-1500
CorporateDivision
@1230CDTDSCreceivedacallfromOfc.ChrisSmithrequestinganIRfortheSouth
HollandPDenteringthebuilding.IRlogged.IR#12-0402-010@1230CDTDSCreceivedacallfromOfc.ChrisSmithrequestinganIRfortheHazelCrestPDenteringthebuilding.IRlogged.IR#12-0402-011@1305CDTDSCreceivedacallfromOfc.ChrisSmithrequestinganIRforafemalestudentwhotwistedherankleinPE,studentwastakentothenurse.IRlogged.IR#12-0402-012DSCenteredSpringBreakscheduleforweekending4/14.
FloridaDivision
#1364CityofMilwaukeeCurtisMarksPark@1200CDTDSCreceivedacallfromSiteSupervisorChrisSmithstatingOfc.ChrisSmithOttavianowillworkthe2200–0700posttoday.DSCadjustedschedule.
Acme Security
CONCLUSION
Conclusion
Asset Protection People Processes Technology
Executive Management
Local Management
Asset Protection
Officers
Labor Management
LearningManagement
QualityAssuranceProgram
GuardTraxATS
PSTN Valiant
Conclusion
• Many service providers have the components or pieces that make up an Asset Protection Program however, no one puts them all together with the commitment, focus, and understanding of your needs like Acme
• Acme Security looks forward to putting all the pieces together for you to make a truly successful Asset Protection Program.