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ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program. Francis J. Crosson, MD Director, Public Policy The Permanente Medical Group Kaiser Permanente Case Study 3: Building an ACO on the Foundation of an Integrated Delivery System Date: September 15, 2011 Time: 10:00–10:20 a.m.

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Page 1: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

ACO Accelerated Development Learning Session

San Francisco, CA September 15-16, 2011

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Francis J. Crosson, MD Director, Public Policy

The Permanente Medical Group Kaiser Permanente

Case Study 3: Building an ACO on the Foundation of an Integrated Delivery System

Date: September 15, 2011 Time: 10:00–10:20 a.m.

Page 2: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

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America’s Largest Nonprofit Health Care Organization

• Fully integrated health care delivery system

• 8.6 million members

• 15,000+ physicians

• 166,000 employees

• 8 regions serving 9 states and DC

• 35 hospitals and medical centers

• 441 medical offices

• 450,000 surgeries

• 85,000 deliveries

• $45 billion annual revenue (2011)

Page 3: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Kaiser Foundation Health Plan

Kaiser Foundation Hospitals

Permanente Medical Groups

Health Plan Members

Medical Service Agreement

Hospital Service Agreement

Group / Individual Contracts

Operating Budgets Capitation to the Group

REVENUE

EXPENSE

------------------------------------------------------------------------------------------------------------

Kaiser Permanente

POPULATION

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Page 4: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Kaiser Permanente Experience— Six Prerequisites for Success

• A common vision and sense of purpose

• Integration

• Trusted governance

• Physician leadership

• An effective management structure

• Aligned financial incentives

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Page 5: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

A Common Vision and Sense of Purpose

• Should be more than financial

• Should connect to quality of care and other professional values (the Physician Charter)

• Should contain a sense of common destiny and common responsibility for performance

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Page 6: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Delivery of Care in the United States

• Single MDs

• Small groups

• Single hospitals

– Kaiser Permanente

– Group health cooperative

Fully integrated systems

Hospital/staff

Some faculty practices

IPAs

Single specialty groups

Hospital chains

LESS INTEGRATED SYSTEMS

– Henry Ford

– Mayo

– Geisinger

– Ochsner

Integrated delivery systems

MORE INTEGRATED SYSTEMS

Multi-specialty group practices with hospital affiliations – Marshfield Clinic

– Harvard Vanguard

– Vanderbilt University

– California groups

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Page 7: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Levels of Integration

Multi-specialty group practice

(MSGP) Incr

eas

ing

inte

grat

ion

MSGP and hospital Delivery system

integration

MSGP, hospital, and insurance

Fully integrated

system

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Page 8: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Types of Integration

• Clinical—shared responsibility for quality

• Financial—shared responsibility for costs

• Functional—shared capabilities

• Structural—shared governance and management

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Page 9: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Trusted Governance

• Principled

• Participatory

• Perceived as equitable

• Persistently focused on strategy

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Page 10: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Physician Leadership

• Multi-level

• Multi-knowledgeable

• Selected, developed, and trained

• Supported by “followership”

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Page 11: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

An Effective Management Structure

• Multi-level

• Matrixed (administrative and clinical)

• Supported by accurate and timely data

• Persistently focused on performance

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Page 12: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Aligned Incentives

• Mission

• Quality

• Reputation

• Sustainability

• Career and professional enhancement

• Financial

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Page 13: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

ACA Shared Savings Model

California “Delegated Model” Full Risk

Capitation

Corridor

Capitation

FFS +/-

“Bonus”

FFS +

“Bonus”

FFS Only

Bundled Payment

Medicare Group Practice Demo

PCMH

Primary

Care

Specialty

Care

Admin.

RK (B)

Referral

Costs

Non

Referral

Costs

Hospital

Costs

Prescr.

Rx (D)

“Breadth” of Risk

“Dep

th”

of R

isk

Permanente Medical Groups

A Schematic of ACO Risk Assumption

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Page 14: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Tools and Resources

• Crosson, FJ, The Accountable Care Organization: Whatever Its Growing Pains, the Concept is Too Important to Fail, Health Affairs 30:7 (2011) 1250–1255

• Partners in Health: How Physicians and Hospitals Can Be Accountable Together (Crosson, F and Tollen, L, editors.) Jossey Bass (Wiley), San Francisco, 2010

• Kirch, DG, and Vernon, DJ, The Ethical Foundation of American Medicine: In Search of Social Justice, JAMA (2009) 301(14): 1482–1484

• Medical Professionalism in the New Millennium: A Physician Charter (2005), ABIMF, ACPF and EFIM

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Page 15: ACO Accelerated Development Learning Session Case Study 3 ...€¦ · ACO Accelerated Development Learning Session San Francisco, CA September 15-16, 2011 DISCLAIMER.The views expressed

DISCLAIMER. The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of the Centers for Medicare & Medicaid Services. The materials provided are intended for educational use, and the information contained within has no bearing on participation in any CMS program.

Francis J. Crosson, MD

Director, Public Policy

The Permanente Medical Group

Kaiser Permanente

[email protected]

Case Study 3: Building an ACO on the Foundation of an Integrated Delivery System