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aCommerce Group aCommerce One - Stop Shop for Brands in ASEAN Wild Digital (Jakarta) November 2017

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Page 1: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

aCommerce Group

aCommerce – One-Stop Shop for Brands in ASEANWild Digital (Jakarta) November 2017

Page 2: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,
Page 3: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

About aCommerce

• Founded in 2013

• End-to-End Ecommerce Enabler & E-Distribution Platform

• 1,500 Staff, 4 Markets, 9 Fulfillment Centers, 16 Hubs

• 120 Brand Clients

Page 4: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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Retail is Evolving

Page 5: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Retailing Is About INSPIRATION

Showrooming Second Screen Window Shopping

Page 6: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Social & Sharing Celebrities & Influencers Events & LIVE streaming

Retailing Is About DISCOVERY

Page 7: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Discounts Limited Exclusive

Retailing Is About IMPULSE

Page 8: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Search & Location Photos & Video Research & Information

Retailing Is About INFORMATION

Page 9: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Ratings & Reviews Payment Options Try It First! Free Samples

Retailing Is About TRUST & PERSONALIZATION

Page 10: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Retailing Is About CONVENIENCE & RELIABILITY

Any Device or Platform Pay, Pickup & Drop-Off Delivery & Returns

Page 11: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,
Page 12: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Brands Consumers & SMEs

Offline Business Models Getting Disrupted by Ecommerce & DTC

Logistics Distributors Wholesalers Retailers

Direct-to-Customer evolves to B2ALL (B2C, B2B, B2G)

Page 13: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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Brands Thailand Indonesia Philippines Singapore Malaysia

B2ALL B2C B2E B2B B2C B2E B2B B2C B2E B2B B2C B2E B2B B2C B2E B2B

Services Provided Today Growth Opportunity

Growing Our Clients End-to-End, B2ALL, and across ASEAN

Page 14: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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Vision: One-Stop Shop For Brands In ASEAN

Mission: Be The Operating System (OS) For

Marketing, Retailing & Distribution in ASEAN

Page 15: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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Key Services, Core Platform, & Physical Infrastructure

D E M A N D G E N E R A T I O N D E M A N D F U L F I L L M E N T

EcommerceAgency &

consultancy

Marketing,Data & CRM

Marketplace, & E-tailers

eStore Dev, Payments &

Content

CustomerServiceCentre

Merchandising,Store Ops,

Pricing & B.I.

Warehousing &Order

Fulfilment

Shipping Mgmt. &

Delivery (COD)

TE

CH

NO

LO

GY

INF

RA

ST

RU

CT

UR

ES

ER

VIC

ES

(9) Fulfillment Centers(3) Customer Centers (200) Delivery Fleet(4) Office Locations

Multi-Channel Retailing & Store Management

Multi-Courier Shipping & Transportation Management

Multi-Location Fulfilment & Order Management

U N I F I E D A C O M M E R C E P L A T F O R M

Page 16: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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Coverage across ASEAN

1 X Office = 2,000 sqm2 X FC = 23,300 sqm

472 Staff

Thailand

1 Office = 180 sqm2 FC = 800 sqm

35 Staff

Singapore

1 Office = 1,000 sqm1 FC = 2,500 sqm

125 Staff

Philippines

Launching 2018

Malaysia

Launching in 2018

Vietnam

2 Office = 2,000 sqm4 FC = 25,000 sqm

15 Hubs = 2,000 sqm

926 Staff

Indonesia

Offices

Fulfillment Centers & Hubs

Page 17: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Future of Retail is Unified Commerce

Unified Commerce is a customer-first platform that is cloud-based and an API Network that combines In-store, Mobile, Ecommerce with other enterprise functions like Marketing, CRM, Operations, Finance and Logistics

Single Channel

Multi-Channel

Omni-Channel

Unified Commerce

Page 18: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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B-2-ALL INTO ASEAN (Import)Provide End-to-End & B2ALL Ecommerce solutions for global businesses selling direct-to-consumer or distributing into ASEAN markets

ASEAN Trade Opportunity (Import & Export)

B-2-ALL FROM ASEAN (Export)Provide End-to-End & B2ALL Ecommerce solutions for ASEAN companies selling direct-to-customer or distributing to regional or global markets

Page 19: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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“Technology Can Build Brands Much Better, Faster and Cheaper Than Advertising”

– David Jones, CEO Havas Agency

Page 20: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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Technology enables every part of the brand building process from manufacturing and

production to marketing, retailing and distribution

Page 21: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,
Page 22: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,
Page 23: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,
Page 24: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

Wholesale Distribution Getting Disrupted

Page 25: aCommerce Group aCommerce One-Stop Shop for Brands in ASEAN · Data & CRM Marketplace, & E-tailers eStore Dev, Payments & Content Customer Service Centre Merchandising, Store Ops,

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“We see a shift from what we have traditionally

considered to be ‘media dollars’

towards ‘commerce dollars”

Gerry Boyle, CEO, Publicis Media Asia Pacific