acquiring, integrating and trouble - shooting eresources
TRANSCRIPT
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Acquiring, integrating and trouble-shooting eresources –
The OU experience
Alison Brock, Fiona Durham 15th June 2021
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Introduction
• Digital by design
• Acquiring digital content
• Using and embedding digital content
• Supporting the use of digital content
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Digital by design
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Acquisition
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Licensing e-content
Content Licensing and Intellectual Property (CLIP)
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Acquiring digital content
INVESTIGATION
ASSESSMENT
PURCHASING
ACCESS + REVIEW
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Investigation
INVESTIGATION
ASSESSMENT
PURCHASING
ACCESS + REVIEW
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Assessment
INVESTIGATION
ASSESSMENT
PURCHASING
ACCESS + REVIEW
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Purchasing
INVESTIGATION
ASSESSMENT
PURCHASING
ACCESS + REVIEW
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Access and review
INVESTIGATION
ASSESSMENT
PURCHASING
ACCESS + REVIEW
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Accessibility
Really important for us as we have a significant number of students registered with a disability.
• Work with publishers
• Databases webpage has summary information
• Training and guidance
• Reasonable adjustments and checking
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Acquiring digital content: case studies
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Using and embedding
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Using and embedding digital content
• Academic liaison librarian works with academic authors to identify suitable content
• Librarian checks licence conditions to see how we can use the content
• To support use of content, Librarian can either reuse existing activities or commission Library authoring team for a new one,
• Librarian can also work with academic and editor to create activity using content
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Using a British Standard
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Draft search activity
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Supporting the use of digital content
Troubleshooting
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Notification of eresources problems
• Library Helpdesk
• Faculty - Library mailboxes
• Direct contact from academics to librarians
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Library Helpdesk
• Students contact the HD via email of webchat
• Librarian will attempt to solve problem or escalate to eresources/library systems using EMS - URGENT students waiting
• To alert others to the problem a Wiki is used with details of the problem and workarounds if any
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Current problems - Helpdesk Wiki
Module Resource Involved Description of issue Workaround
T1XX
Vaughan, A. (2019) ‘The looming electric car battery waste mountain’, New Scientist, vol. 244, issue 3256, p. 12
Students required to find article for TMA02 using Library Search . Told to search by article title. This does not find article (due to the current issues with Ebsco not linking at article level). You need to search within the journal.
A news item has been put onto the module website about this: with instructions on how to search via EBSCO
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Troubleshooting in future
• Currently all helpdesk and academic liaison librarians receive and triage eresources problems
• Future plans are to have specialist librarians within the matrix to deal with eresource problems
•Looking at using a ticketing system like IT support rather than the Wiki
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Any questions?
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THANK YOU