across the hall / across the globe project management: challenges for globally distributed teams...
TRANSCRIPT
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Across the hall / Across Across the hall / Across the Globe Project the Globe Project
Management:Management:Challenges for globally Challenges for globally
distributed teamsdistributed teams
Vikas [email protected]
ProjisticsSan Jose, CA
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Gartner says……… By 2004 60% of professional and management tasks at Global
1000 companies will be by virtual teams.
By 2003 50% of virtual teams will fail to meet strategic / operational objectives.
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Why distributed teams? Challenges Risks Possible approach Case study – Lexware / Intuit
Agenda
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Vikas Sehgal 10 years experience working in distributed teams
Co-Founded Nagarro – an offshore software services company
Co-Founder and President of Projistics – a software suite of tools for managing project lifecycle.
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Why distributed teams Cost saving
Availability of talent
Mergers and acquisitions
Projects span across company boundaries (ex: Projects with remote partners or customers)
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What you loose Ad-hoc meetings Water cooler discussions Radio corridor Whiteboard Socializing
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Challenges Distance Communication costs Connectivity Reduced face-to-face interaction Different time zones Cultural Language
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Project Risks Inaccurate progress tracking
Team conflict – more personal than professional
Lack of trust
Technology and tools to choose
Security / IPR
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More Project Risks Creating a shared sense of purpose / goal / team spirit
Build vision through leadership
Sense of community / identity
Cannot get emotional tone in communications
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Case Study – Lexware / Intuit Project Objective: Help Lexware develop the German version of
QuickBooks
Locations:– San Jose, CA– Edmonton, Canada– Freiburg, Germany– New Delhi, India
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Lexware - challenges Quickbooks source code – more than 2 GB
Language – German variables, comments
Time zone – working across 4 different time zones
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Communication Define your communication channels
Define frequency of communication
Maintain minutes of the meetings, action item lists, red flags
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Intuit,Canada Lexware, Germany Nagarro, Germany Nagarro,India
UK-Canada codebase UK-Canada codebase + Ger/Aus codebase
Domain knowledge transfer: Ger/Aus tax systems, Euro rules, VAT
Requirements USD
Code update / sync baselines
Initial/basic functional queriesDay-to-day functional queriesRequirements
Development
Bugs, QA
Day-to-day technical queriesEscalated technical queries Day-to-day technical queries
Bug assignment
Patches/bug fixes
Weekly status updates
Billing,Satisfaction
Test plans
Test plan review
Test results
Timesheets
Issue resolution, escalation
QuickBooks 2003 (released July, 2002)
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Time zone The nightmare of scheduling a conference call with people in
four different time zones.
Overlapping workdays
Collaborative time is reduced by a union of holidays
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Business Processes
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Micromanage Locally Don’t even try to micro-manage remotely
Distributed teams need distributed project management
Single, responsible point of contact at each location
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Share Knowledge Build knowledge repositories
Make them easily available
Make sure everyone contributes
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IM Instant communication – saves time
Faster than email
Less intrusive than phone
IM and security – enterprise IM solutions
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Intranet/Extranet/EverythingNet Browser is king
All information available through Intranet / Extranet
Firewall issues / VPN / Security
Knowledge bases accessible through the Intranet
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Project Methodology Choose the methodology wisely
Waterfall – good for large projects with well-defined goals
Rapid prototyping (Evolutionary Lifecycle) – good for rapidly changing requirements
Spiral – good for risk minimization
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Manage Change Define policies / procedures to manage change
Document every change
Evaluate change and define impact of the change and configuration items affected
Approval and workflow process
Automatic task creation and linked back to change
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Risk Management and Mitigation What Risk ???
Identify risks early on in the project
Devise mitigation plans
Review risks during the project based on current state of project
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Deliverable Management Use a result oriented approach
Identify clearly definable and verifiable deliverables
Communicate deadline slippages well in advance
Document everything
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Tools Use integrated solutions
– Workflow for business process automation– Task management and prioritization– Change Management– Risk Management– Issue tracking and automatic routing– Customizable– Delegated administration
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Questions?
Across the hall / Across the Globe Project Management:Challenges for globally distributed teams
Vikas [email protected]
ProjisticsSan Jose, CA