action week roundup · joint: frameworx meeting title: continued evolution of the oda component...

ACTION WEEK ROUNDUP

DEREK FLEXER

SEPTEMBER 28, 2018

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Table of Contents

Introduction ............................................................................................................................................................................ 3

Digital Transformation North America / TM Forum Action Week in Dallas ........................................................................... 4

Open Digital Architecture (ODA) / ZOOM............................................................................................................................... 6

AI & Data Analytics ............................................................................................................................................................... 11

Open APIs .............................................................................................................................................................................. 16

Customer Centricity .............................................................................................................................................................. 20

Frameworx ............................................................................................................................................................................ 22

Internet of Everything and Digital Ecosystems ..................................................................................................................... 25

Business Assurance ............................................................................................................................................................... 29

Catalysts ................................................................................................................................................................................ 30

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Introduction

There was a fantastic atmosphere at the newly co-located Digital Transformation North America on Monday 24th September and Action Week in Dallas from Tuesday 25th to Friday 28th of September 2018. There were 247 attendees from 87 companies travelling from 24 different countries spanning the globe. 99 of the attendees were representing 24 unique CSP companies. The week was a mix of inspirational keynotes, workshops and case studies, focusing on the “how” of making the leap to be a truly Digital Operator and unlocking value beyond connectivity. Throughout this collaborative working event, attendees explored the big issues facing our industry and had a chance to influence industry-wide change. This event demonstrated how to successfully address the complexities of digital transformation, with the goal of helping operators find their footing in the broader digital ecosystem to seize the opportunity of becoming a 2025 CSP. To get a flavor of the event, there are two Inform articles relating to Monday’s DTNA event: DTNA 2018: Many CSPs don’t know what DevSecOps is and that’s a problem DTNA 2018: Can CSPs transform themselves into digital genies? And two relating to Dallas Action Week: Action Week 2018: Can CSPs move AI from ‘sci-fi’ to deployment? Action Week 2018: Meet our outstanding contributors The presentations from Monday’s Conference sessions are posted here: https://dtaw.tmforum.org/agenda/

https://inform.tmforum.org/insights/2018/09/dtna-2018-many-csps-dont-know-devsecops-thats-problem/

https://inform.tmforum.org/insights/2018/09/dtna-2018-can-csps-transform-digital-genies/

https://inform.tmforum.org/insights/2018/09/dtna-2018-can-csps-move-ai-sci-fi-deployment/

https://inform.tmforum.org/insights/2018/09/action-week-2018-meet-outstanding-contributors/

https://dtaw.tmforum.org/agenda/

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Digital Transformation North America / TM Forum Action Week in Dallas

Monday morning started with keynote presentations setting the scene for the week

• The opening keynote was given by Nik Willets, CEO, TM Forum titled Digital Agility: Moving at the Speed of

Innovation. Nik welcomed all to the week ahead and explained TM Forum’s mission to help communications

service providers (CSPs) transform and thrive in the digital era. This featured discussion on Open Digital

Ecosystems and how they will fundamentally reshape our market.

There were two more keynote presentations:

• Digital Transformation and the Customer Experience - Rajeev Chandrasekharan, CIO, Verizon Business Markets

– Digital Technology Solutions - “At Verizon we operate under the premise that Digital Transformation requires

a wholesale reinvention of every aspect of your business. As a global communication service provider, we are

constantly advancing the digital world.” Leveraging his experiences at Verizon, Rajeev discussed the opportunities

Digitalization provides specifically around Customer Experience, Business Reinvention, and Innovation. He also

dived into techniques and methods that can scale to any business.

• Weaving Security into the Fabric of Every Application - Paul Fox, Assistant Vice President – Technology AT&T

o Losses stemming from fraud are staggering. In 2017 alone, FBI's Internet Crime Complaint Center received

more than 300,000 complaints with reported losses topping $1.4 Billion. Fraud is elusive and

omnipresent; finding it in one channel can affect losses in others.

o Telecom customers expect better, faster, flexible, reliable and more secure services without interruption.

5G ECOSYSTEM PARTNER BUSINESS

Connectivity

Compute

Stor

age

SaaS

AI

Edge

Analytics

Orchestration

Digital

Providers

Platform

VendorsSIs

Consultants

Public Transport Public Safety

Manufacturing

Healthcare

Media &

Entertainment

Energy &Utilities

19%

5%

8%

11%

13%

13% 13%

17%

Automotive

Financial Services

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o DevSecOps (DSO) enables teams to meet these expectations by delivering more secure platforms through

process simplification. It augments DevOps automation, process orchestration and cross-domain delivery

principles. By proactively identifying and eliminating vulnerabilities, teams incorporate security into each

stage of the software development lifecycle. DSO also covers threat modeling, risk assessment,

automation and analytics.

o To meet security expectations, every actor in the development lifecycle becomes responsible to help

deliver a secure service in each stage of the process.

o How do we take the lead in weaving security into the fabric of every application?

• CASE STUDY: Delivering Operational Excellence through Intelligent RPA - Asad Nabi, Senior Director, Systems

Engineering and Architecture, CenturyLink and Pradeep Balakrishnan, Director, Robotics & Automation,

Prodapt.

o Brief introduction to RPA

▪ What is RPA, its evolution and classification

▪ Identification of processes for effective automation

▪ Benefits delivered - OPEX savings and beyond

o CenturyLink business scenario and challenges faced in achieving optimization and need for RPA

o Considerations going forward/guidelines for new adopters

o Best practices for scaling RPA

▪ CoE model & tracking/planning its successful execution

▪ In take tool

▪ License management/innovative commercial models for licensing

• PANEL: 2020 Digital Operator – Making Digital Transformation a Reality

o Sam Gadodia, CEO & Co-Founder, LotusFlare

o Chris Hill, SVP of Digital Transformation & IoT, Synchronoss Technologies, Inc.

o Rouven Weßling, Director of Developer Enablement, Contentful

o Rajeev Chandrasekharan, CIO, Verizon Business Markets – Digital Technology Solutions, Verizon

▪ What is your vision for the Digital Operator 2020?

▪ What are the main building blocks for a successful digital transformation?

▪ Setting priorities for the transformation journey – what are the criteria?

▪ What are the main internal and external challenges your company is facing on the road to digital

transformation?

▪ Where do you see the biggest opportunities for growth for the Digital Operator of the future?

In the afternoon the conference split into two tracks; Embracing New Business Models – Agility for Profitability

Transforming Business IT – Automating and Simplifying for an Intelligent Future

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Open Digital Architecture (ODA) / ZOOM

The Open Digital Architecture (ODA) is a more agile replacement for traditional operational and business support systems (OSS/BSS) architecture. Business-to-consumer markets have been transformed by social media and commerce platforms, enabled by communications service providers’ (CSPs’) multi-billion-dollar investments in global communications networks. But CSPs’ piece of the pie is shrinking, as ubiquitous connectivity has driven down prices, eroded profit margins and lengthened the time it takes for new infrastructure to pay back. This in turn slows the cycle of innovation. To read the latest white paper on ODA, see: https://www.tmforum.org/resources/whitepapers/open-digital-architecture/

If you are not already a project member, you may join the ODA project (in the ‘Core Project Area’) here:

https://community.tmforum.org/projects/coreprojectarea/default.aspx

Members wishing to get involved in the ODA project may access the working area on the project Wiki,

Confluence, here:

https://projects.tmforum.org/wiki/display/ODA/Open+Digital+Architecture+Project+Home

See the meeting notes from Action Week, Dallas and working calls here:

https://projects.tmforum.org/wiki/display/ODA/Dallas+TAW+2018+Meeting+Notes

Summary of ODA Sessions at Action Week: MEETING TITLE: Newcomers Introduction to the ODA Project OBJECTIVE: To welcome newcomers to the ODA project and provide an overview of the project workstreams, topics and deliverables via the document roadmap.

OUTCOME: This well-attended and well-received introductory session got the week off to a great start. Ken Dilbeck presented a comprehensive overview of the Open Digital Architecture (ODA) Project, highlighting the assets delivered in R18.0 and the workstreams and work items planned for R18.5 (incorporating ZOOM). Ken concluded his presentation with a review of the Action Week agenda for ODA/ZOOM topics.

MEETING TITLE: Commercial, Operational and Technical Onboarding Automation OBJECTIVE: To establish a work schedule to progress the following topics:

• Model-driven Onboarding of Physically Oriented Resources

• Deployment Pattern for SDN/NFV solutions

OUTCOME: Regarding the On-boarding of Physically Oriented Resources, the goal is to automate onboarding physically related devices using similar approaches to those developed for Software assets (IG1141) including Network Function Virtualization (NFV). The concept is to replace the current manual paper based approached with a (meta)data driven model driven automation approach. The expected benefit is to improve cash flow for the vendor and quality and agility for the service provider. The key focus is to define the metadata structure and lifecycle especially between the vendor catalogue and the service provider catalogue.

https://www.tmforum.org/resources/whitepapers/open-digital-architecture/

https://www.tmforum.org/resources/whitepapers/open-digital-architecture/


https://projects.tmforum.org/wiki/display/ODA/Open+Digital+Architecture+Project+Home

https://projects.tmforum.org/wiki/display/ODA/Dallas+TAW+2018+Meeting+Notes

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MEETING TITLE: API – Roadmapped APIs OBJECTIVE:

OUTCOME: This joint ODA/API session gave Frank Massoudian and Edward Pershwitz an opportunity to summarize and explain the background to their proposals for a suite of Test APIs identified during the Joint Agile Delivery Catalyst projects and associated documentation, IG1137 Joint Agile Delivery Suite R17.5.0. The resulting discussion led to a better understanding of the requirements and agreement to continue discussing the topic on the weekly API calls. Other road mapped APIs requiring member support were also identified.

MEETING TITLE: Onboarding of ODA Components in a Cloud Native Environment OBJECTIVE: To address the management of ODA components in a cloud-native environment

OUTCOME: Eric Troup led an interactive discussion on this complex topic, using flip charts to capture attendee expectations and next steps. It is clear that further work is required in this area and capturing how major cloud providers onboard services and products will help. Thanks to Aaron Perez for his suggestion that we consider the 12 factor principles as guidance/governance for a cloud-native package.

MEETING TITLE: TOSCA Enhancements for Model-Driven Automation OBJECTIVE: Defining Model-Driven Onboarding and Zero Touch Automation and Orchestration supported by an extended OASIS TOSCA Profile and TM Forum metadata

OUTCOME: Dave Milham introduced this session by identifying the need for model-driven automation to drive the agile, shortened development cycles required by the Open Digital Architecture (ODA), and demonstrated by the Onboarding and Lifecycle Management (OLM) team's work on automated software asset onboarding. In addition, several Catalyst projects (Blade Runner, 5G Intelligent Service Operations, 5G Intelligent Planning and Optimization) have considered TOSCA profiles. Discussions revolved around the ODA R18.5 work item, TOSCA enhancements for model-driven automation, and whether to use the latest version of the TOSCA Profile v1.2 19th July (published on 30th August 2018). Further discussions will take place during the weekly OLM calls.

MEETING TITLE: ODA Functional Architecture Use Case Development OBJECTIVE: To identify and begin creating a series of User Stories and Use Cases for the ODA Functional Blocks

OUTCOME: Sylvie Demarest shared some detailed work she had done on Catalog Use Cases and proposed a list of possible Use Case for future. Sylvie Demarest also proposed a list of use cases regarding CEM i.e. 360 View, chatbots.

MEETING TITLE: Blockchain Applicability in Ecosystem Trust and Traceability OBJECTIVE: Scope of the TM Forum work in relation to Ecosystem Trust and Traceability using Blockchain

OUTCOME: With only a handful of attendees and technical difficulties with presentations via the remote connection, this Q5 session was not as successful as we had hoped.

https://www.tmforum.org/catalysts/joint-agility-delivery-phase-iii/

https://www.tmforum.org/catalysts/joint-agility-delivery-phase-iii/

https://www.tmforum.org/resources/exploratory-report/ig1137-joint-agile-delivery-suite-r17-5-0/

https://12factor.net/

https://projects.tmforum.org/wiki/display/ODA/TOSCA+enhancements+for+model+driven+automation

https://projects.tmforum.org/wiki/display/ODA/TOSCA+enhancements+for+model+driven+automation

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JOINT: Frameworx MEETING TITLE: Continued Evolution of the ODA Component OBJECTIVE: Explain the work on ODA Component and further align it with the ODA work

OUTCOME: A review of draft document ‘IG1174 Model-Driven Design of Management Interfaces for ODA Components R18.5.0’ by Stephen Fratini and the presentation of use cases by Massimo Banzi based on Telecom Italia’s Technical Service Orchestrator, highlighted the need to clarify what we want from an ODA Component, and the requirement for participation by members with an understanding of the attributes, interfaces and management of components in the cloud.

MEETING TITLE: Lifecycle Management for 5G Network Slice Services OBJECTIVE: Provide a package that allows product managers, architects and developer to design 5G enabled services using network slice management solutions that can be composed to support multiple and changing business models to support multiple industry vertical ecosystems.

OUTCOME: Presentations by David Milham, Abinash Vishwakarma and Shingo HORIUCHI clarified the purpose of Network Slice Management as defined by various Standards Delivery Organizations (SDOs) and considered its impact on the Open Digital Architecture (ODA), Application Framework (TAM) and several APIs (Resource Pool Management API, Resource Function Configuration and Activation API, Topology API). All parties agreed that progress would require cross-team discussion and alignment between ODA, API, Frameworx, IoE.

JOINT: IoE MEETING TITLE: Examine the EBA/ODA Concepts and Terminology from a business perspective (Session 1, 2) OBJECTIVE:

• Create a common language associated with Digital Ecosystem Management from a business perspective

• Align the ecosystem perspective term and concepts with ODA concepts and terminology resulting in on common

glossary (TMF071); Components and services

OUTCOME: During Session 1, Agreement reached in defining key Ecosystem terminology from a business perspective. Introduce usage of qualifiers to further define terminology; Business, vs Digital; defining scope of ecosystem and (end to end) by introducing "boundary". These terms will be added to TMF071 and other updates and clarifications will be made for R18.5. Active engaged participation and successful collaboration during this session. During Session 2, Karim Jammal presented two Orange implementations of CSP B2B2X ecosystem implementations, one for connected car infotainment services and the other for sponsored data overlayed on an ODA Functional architecture. Further validation to be done with the ODA ecosystem capabilities team as well as contributing the Business Capabilities described in these scenarios, the value streams and TM Forum assets utilized should also be contributed to the EBA team.

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JOINT: Frameworx MEETING TITLE: Mapping of ODA to Frameworks OBJECTIVE: Clearly describe and share business coverage of each functional block of ODA architecture, at business process and business information levels. These mappings are a pre-requisite to functional frameworks and Open API’s mappings

OUTCOME: A session that detailed the work that needs to be done in SID and eTOM, based on findings from the ODA mapping of eTOM and SID artifacts into the ODA Functional blocks. Needed work includes the addition of new processes and ABEs as well as splitting existing ones. The plan is to issue CRs based on this work. In addition, continued analysis work on function mappings to be carried out as well.

JOINT: ODA, AI, CEM MEETING TITLE: ODA Security & Privacy Requirements vs. AI/ML Data Availability Needs OBJECTIVE: To explore the constraints and requirements that support for data protection and privacy regulations places on the ODA plans and inform ODA team’s work.

OUTCOME: The session explored the tension between the apparently conflicting requirements for, on the one hand, Data security and privacy constraints and on the other, the need for AI/ML to access all and any of the enterprise data and beyond. These are conflicting requirements and we tend to talk about one set or the other, rarely do we consider both at once and try and resolve the tension. There was an interesting discussion with many views, but everyone in the room agreed with the basic premise, that the conflict exists and today we cannot articulate a good answer. Some suggestions were made about how to break down the problem and the sort of terminology that would add clarity to the debate and from which it may be possible to develop some best practice suggestions to help resolve the tension. It was agreed to create a discussion topic to collect ideas and stimulate further discussion to inform a potential R19 workstream and potential Lisbon Action Week session or workshop.

MEETING TITLE: User Guide for Network Slice Management OBJECTIVE: Provide a User Guide that allows product managers, architects and developers to design 5G enabled services using a common CFS specification (service level abstractions of the resources) for network slice management solutions – together with the features that need to be exposed including those where customer self-control is needed.

OUTCOME: An early morning session to cater for remote access was well attended. Yuval Stein presented a comprehensive overview of Network Slicing, based on Architectural References, Nice 2018 Catalysts and multiple Use Cases. Samita Chakrabarti then shared Verizon's view of 5G Network Slicing Services and Key OSS Requirements for their deployment.

JOINT: API, Frameworx MEETING TITLE: ODA – Relationship between ODA Architecture and APIs OBJECTIVE: Touch base between both stream and identify common interest(s):

• API assets presentation (including SID Mapping) (lead: Team API)

• ODA presentation (lead: Team ODA)

• Identify common interest and objectives – identify open APIs existing/missing at the boundary of ODA

components: ODA team has already begun to map open API and they can share theirs first findings (Lead: Team

ODA)

• Wrap-up and next actions (Both Teams)

OUTCOME: This joint ODA, API and Frameworks alignment session attracted 57 attendees who enjoyed an overview of the current API assets presented by Ludovic Robert and a summary of the mapping being carried out by the ODA Functional Architecture team, presented by Sylvie Demarest. This now includes the mapping of three ODA Functional Blocks (Party Management, Core Commerce Management, Production) to eTOM, SID and Open

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APIs. Use cases are also being developed by the Functional Architecture team, and joint calls are planned to continue the work.

MEETING TITLE: Business Operating System (BOS) Session 1, 2 & 3 OBJECTIVE: To present an overview of BOS.

• What it is, why it’s needed, and how it can be achieved. An opportunity to understand the proposal and provide

feedback.

• Further discussion of the proposal, including clarification of the key issues that need to be addressed in Release

18.5

• Consolidation of feedback, conclusions drawn, and actions required

OUTCOME: Laurent Leboucher opened the introductory session by summarizing the proposal for a Business Operating System (BOS) to provide a reference implementation for the ODA Core Commerce area. The purpose of the session was to get further feedback on the proposal and discuss how it could be implemented. Ludovic Robert presented proposals for the use of TM Forum Open APIs within BOS. During BOS Session 2, attendees were divided into 3 teams (based on their birth month) and asked to perform a SWOT analysis on the Business Operating System (BOS). Proposals for a Pioneer/Catalyst project to deliver the first results, at Lisbon or Nice, were discussed. During BOS Session 3, attendees discussed the scope of the project and agreed to create written proposals for the overall vision/architecture/design and phase 1 proposal/scope by the end of November, to meet the cut-off date for Nice Catalyst submissions (December 14th, 2018). Success factors and next steps were agreed, four companies agreed to participate in the initial phase, and others may confirm their participation once they've discussed it with their management.

JOINT: API, Frameworx MEETING TITLE: Realizing Connectivity Service Management Models OBJECTIVE: Propose a structure approach to Connectivity Service models that are:

• Technology Neutral Vendor Neutral

• Technology Specific Vendor Neutral

Which are designed to realize ODA requirement/principle for decoupling commerce and production capabilities for Connectivity Services. While also delivering interoperability between Connectivity Services using dissimilar technologies and leverages prior work: 5G catalysts, TR 255 series, TR 275 (ONF), SID and IG 1165 among others.

OUTCOME: A well-attended joint session involving the key players affected by this complex issue. David Milham presented an overview of Connectivity Service requirements, with several examples and links to existing TM Forum assets addressing this topic. Multiple actions were agreed by the ODA, SID and API teams to resolve the issues.

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AI & Data Analytics

Artificial Intelligence (AI) systems are being developed and deployed to address a wide area of business and technical challenges, with intensive research and development helping to drive rapid progress and adoption. For companies investing in developing these solutions to address the needs of the CSPs efficiently there will need to be standards for how these systems will interact. Many AI companies find the requirements to have to customize and maintain individual solutions for individual CSPs a major barrier to addressing this market and therefore may focus on addressing other application areas such as Fintech or medical applications which could offer an easier path to revenue generation. At Action Week there were four sessions addressing key areas for rapid and efficient CSP adoption of AI:

• AI and Telecommunications Bridging the Ecosystems

• AI & Customer Experience; Key Application Areas

• AI Service and Network Management

• AI & Open Digital Architecture; Technical Requirements that AI imposes on ODA

If you are not already a project member, you may join the AI & Data Analytics project (in the ‘Application

Project Area’) here:

https://community.tmforum.org/projects/applicationsprojectarea/default.aspx

Members wishing to get involved in the AI & Data Analytics project may access the working area on the

project Wiki, Confluence, here:

https://projects.tmforum.org/wiki/pages/viewpage.action?pageId=88573919



Summary of Explore-AI Sessions at Action Week: MEETING TITLE: Welcome Session – Program Kick-Off for AI & Data Analytics / CEM

OUTCOME: Action Week Dallas 2018 kicked off with more than 40 members on Tuesday, September 24th. Members learned about the AI & DA and CEM workstreams and the vision TM Forum is moving towards. Member engagement in the two workstreams is essential. The Kick-off presentation with a high-level view of the workstreams has been attached to the meeting notes.

JOINT: CEM, Frameworx (SID) MEETING TITLE: Realizing the potential of Artificial Intelligence Part I, Part II & Part III OBJECTIVE: Artificial Intelligence is playing a big role in smooth integration of technologies and automating networks. Learn how Telcos can use AI and data analytics, to identify and push various services to customers at the right time.




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OUTCOME: Part I - Action Week AI & DA session kicked off with a panelist discussion on "Making the Business Case for Investing in AI." Jerrid Hamann, Janki Vora, Russ Bartels, and Avai S. were asked to explore a few questions such as:

• How do you define the value proposition for AI? • How do you identify areas on investment and where to start? • Is there more to deploying AIOps than just cost saving? • How do you value and make tangible ROI from your AI investments?

The recorded discussion of the session will be added to the meeting notes allowing members to revisit the discussion.

After the panelist discussion, Professor Paul Morrissey led us through the history behind Data Models and whether what the Telcos have been using are appropriate for AI. Professor Paul Morrissey shared a TED Talk by John Doerr to remind us of the importance of setting the right goals or OKR's as we discuss Data Models and what could be used in the AI space.

Part II - During this session members were introduced to the AI Management Standards for AI workstream. Members were asked to think about the challenges surrounding AI Management. They were introduced to an architecture and introduced to three Use Cases the team is currently looking at to further develop the architecture. To enhance the time we had together, members were asked to break into three different teams and use Design Thinking to create an Empathy Map surrounding a persona directed to one of the three use cases:

• Churn • Chatbot for Customer Care • Operations Mgmt

Teams picked a persona and identified how that persona would do, think and feel about the use case. The exercise helped members to develop new, innovative solutions to the problem at hand. Everybody was given the opportunity to be creative.

Part III - After a full day of AI and Data Analytics workshops, the day ended with Doron Youngerwood and Paul Morrissey introducing the potential of an AI Maturity Model. The benefits and opportunities were outlined at the beginning by outlining the different opportunities AI could solve and potential categories that could be incorporated in the model to help answer how to proceed. A maturity model typically has a set of structured levels that describe how well the behaviors, practices and processes of an organization can reliably and sustainably produce required outcomes. The AI Maturity model could be used as a benchmark for comparison and may act as a catalyst to understand any given scenario incorporated into the structured pillars. During the Wednesday Q4 session, Doron and Paul will outline the potential pillars for the AI Maturity Model.

MEETING TITLE: Management Standards for AI OBJECTIVE:

• How do you manage AI deployments at scale? • Addressing the problems of accountability, audit and maintenance • The need for creating standard interfaces for both operational AI models and defining architectural

components to develop and manage AI models • Outlining the proposed TM Forum Management Standards for AI

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OUTCOME: During this session on AI - Management Standards for AI, the team was able to continue its work with the personas through Design Thinking.

JOINT: CEM, AI & DA MEETING TITLE: What is a Data Model? OBJECTIVE:

• Understanding why there is a need for a specific AI Data Model for Telco • Addressing the operational data architecture required and approaches to data-anonymization • Bringing insights and structure to data • Outlining the proposed TM Forum AI Data Model for Telco • Review the ABDR Model - Analytics Big Data Repository (ABDR) is about creating data lakes of information,

putting structure and data dictionaries on top of data lakes so companies, vendors and any service provider can use to test ideas

OUTCOME: This session explored the massive ramifications that AI might have in the not-too-distant future and the clarity of thought required to anticipate such changes. It went on to challenge whether the current enterprise data model is the right data source for AI to operate from. Various ideas were discussed, such as graph databases, semantic databases, ABDR, the API data model, etc. and ideas were explored to create validation exercises to explore and test which ideas might work best. Participants were encouraged to join the project workstream and collaborate in the discussions, leading to a discussion document (white paper) at the end of the cycle.

JOINT: ODA, AI, CEM MEETING TITLE: ODA Security & Privacy Requirements vs AI/ML Data Availability Needs OBJECTIVE: To explore the constraints and requirements that support for data protection and privacy regulations places on the ODA plans and inform ODA Team’s work.

OUTCOME: The session explored the tension between the apparently conflicting requirements for, on the one hand, Data security and privacy constraints and on the other, the need for AI/ML to access all and any of the enterprise data and beyond. These are conflicting requirements and we tend to talk about one set or the other, rarely do we consider both at once and try and resolve the tension. There was an interesting discussion with many views, but everyone in the room agreed with the basic premise, that the conflict exists and today we cannot articulate a good answer. Some suggestions were made about how to break down the problem and the sort of terminology that would add clarity to the debate and from which it may be possible to develop some best practice suggestions to help resolve the tension. It was agreed to create a discussion topic to collect ideas and stimulate further discussion to inform a potential R19 workstream and potential Lisbon Action Week session or workshop.

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MEETING TITLE: AI Data Training Repository OBJECTIVE:

• Understanding the benefits of a large data training repository • Creating large anonymized datasets for ML training and validation • Pooling together data • Creating a lab environment to test AI models • Outlining the proposed TM Forum AI Data Training Repository

OUTCOME: The third workstream within AI & Data Analytics track is Data Training Repository. During this session, members explored how to test and build/train their AI applications in a safe environment using large set of curated, anonymized data, and make it easier to test out the benefits of different solutions. During the session at Action Week, members came up with several different options of what constitutes good data and how this workstream could continue to evolve. During Action Week, it was the first-time members met to discuss the topic around a data training repository and it proved to be a needed workstream. Discussions will continue moving forward starting the week of October 1st as meetings will be held weekly on Fridays at 2:00 pm (BST). Please go to the AI & DA workstream in Confluence under calendar and accept meeting.

JOINT: CEM, DMM MEETING TITLE: AI Maturity Model OBJECTIVE:

• Understanding the complexities of deploying AI – where do we start? • How to assess your own maturity? Where are you now and where do you want to go? • Getting the implementation right from the customer, technology, strategy to data and operations • Outlining the proposed TM Forum AI Maturity Model

OUTCOME: Doron Youngerwood and Paul Morrissey ended the AI & Data Analytics track by continuing the discussion around AI Maturity Model. Members were again asked if an AI Maturity model is needed in this space and if the pillars outlined in the presentation were the right ones. Members believed the AI Maturity Model should proceed and added essential feedback regarding the pillars initially outlined. Key feedback was adding a standalone pillar for "Customer" and there was question if Data needed to have its own pillar. Other key takeaways are the importance of governance surrounding the maturity model.

There is much to develop and understand about this workstream and the kick-off of this AI Maturity Model at Action Week has helped develop the work to be developed moving forward. Meetings for the workstream will continue every week starting the week of October 1st every Thursday at 2pm (BST).

JOINT: CEM, AI & Data Analytics MEETING TITLE: AI Customer Experience – Use Cases OBJECTIVE: Discover the role Artificial Intelligence has in enhancing the Customer Experience. How can CSP allow customers to express their concerns by helping to reduce response times and personalizing the customer experience? How can network and processes be improved by utilizing AI functionality within the CEM space?

OUTCOME: The 2018 Dallas Action Week for the AI & Data Analytics workstream came to an end discussing the last workstream in the set called AI Customer Experience - Uses Cases. The team was given an overview of the objectives surrounding the workstream and were asked to review the use cases Workstream 1: Service Management Standards for AI - Work In Progress are already focusing on to further the expansion of the use case. This team will work heavily with other workstreams to enhance use cases as well as work with the CEM team and AI Catalyst teams who have already created and are working through use cases via catalyst. The team

https://projects.tmforum.org/wiki/display/EA/Workstream+1%3A+Service+Mgmt+Standards+for+AI+-+Work+In+Progress

https://projects.tmforum.org/wiki/display/EA/Workstream+1%3A+Service+Mgmt+Standards+for+AI+-+Work+In+Progress

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will work with the Service Management Standards for AI team and the CEM team to create a template that makes sense for all and is easy to use for members.

During the meeting Ke Zhang from China Telecom also presented the use case created by his team to further a CX while high speed railways. Members are encouraged to read the use case attached to the meeting notes and provide comments.

JOINT: CEM, ODA MEETING TITLE: Delivering Business Value through end-to-end CX design (Session 1, 2) OBJECTIVE: CX Design has become a key aspect in digital engagement experience and change in contemporary audience segments. Design projects have emerged which aims to integrate the strengths of design thinking. Focus for this workstream is end-to-end CX design practice that delivers business value.

OUTCOME: The CEM track kicked off today with Arnold Buddenberg walking through Customer Experience Management Workstream for the Digital World. Rethinking how we view CX in a digital world to truly embrace the CX through the eyes of customer and not what the CSP believes the journey should entail. Are we meeting the customers’ expectations? Concentrating on the ROI will not satisfy the CX moving forward in the digital world. Arnold used the analogy of "What makes a good coffee." Delivering what matters to people, showing you are listening to what they want and delivering an all-round experience is what customers are looking for moving forward. Understanding the culture which the customer is coming from and changing the internal culture is essential moving forward. On Thursday Q1, the team will continue the discussion by breaking down personas by using Design Thinking and creating an Empathy Map. Dallas 2018 - Thursday Q1: CEM - Delivering Business Value through end-to-end CX design (Session II).

JOINT: CEM, AI & Data Analytics MEETING TITLE: 360 Degree of the Customer – Joint w/CEM OBJECTIVE: Telcos have an opportunity to rebuild their market positions and create innovative offerings for customers by re-inventing their 360 Degree View of the Customer. Few companies are close to capturing their full potential in this area. Three key initiatives in this space to consider:

• Telcos are expanding their revenue streams • M&A means CSP are unifying CX processes & need to identify customers • Digital Transformation - How can CSP promote 360 Degree View of the Customer

OUTCOME: Doron Youngerwood started out Wednesday Q2 reminding members of the importance of CX and 360 Degree is a huge part of the journey. Interest in the data platforms to develop a key 360 Degree of the Customer is coming back. Collecting real-time data, extracting insights using ML and driving to action using these signals will enhance the customer journey which will lead CSP's to engage with their customers. You can adopt every possible digital communication technology, but it is worthless without the underlying insight that a customer data platform provides.

The 360 Degree of the Customer CEM workstream is having a kick-off call the week of October 1st and will work with members to re-look at the customer journey. Meetings will be held every Tuesday at 2pm (BST).

about://wiki/pages/viewpage.action?pageId=100729986


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Open APIs

TM Forum Open APIs provide the critical enablers to build an ecosystem or marketplace for partner onboarding,

monitoring and management of digital services across business boundaries. This is a global initiative to enable end-to-end

connectivity, interoperability & portability across complex ecosystem-based services. There is a suite of 50+

collaboratively developed REST‑based Open APIs, reference implementations & compliance toolkits with training &

certification. 42 leading service providers and technology companies have signed the TM Forum Open API Manifesto.

If you are not already a project member, you may join the API project (in the ‘Core Project Area’) here:


Members wishing to get involved in the API project may access the working area on the project Wiki, Confluence, here:

https://projects.tmforum.org/wiki/display/AP/API+Project+Home


https://projects.tmforum.org/wiki/display/AP/2018+Dallas

Summary of API Sessions at Action Week: MEETING TITLE: API Welcome & the week’s Agenda OBJECTIVE: Welcome to new-comers to the API program. API “state of the Nation”. High level summary of planned work in R18.5. Summarize API agenda for the week.

OUTCOME: The extended family of members met face-to-face, many for the first time, with a large audience including operators such as: Verizon, AT&T, NTT, Telstra, Vodafone, Orange, BT, US-Cellular, KDDI, Charter. Andreas Polz gave an overview of the program, the meeting schedule and artifacts - in order to get engaged in the "inner circle" of active participants.

MEETING TITLE: Roadmapped APIs OBJECTIVE: To review and assess 5 APIs proposed for Test Management and Test Execution

OUTCOME: An excellent overview of the current status, with a positive outcome and agreement on the way forward. Huawei’s Frank Massoudian and Edward Pershwitz gave a very comprehensive overview of a holistic approach to test management (environment, test-cases etc.) and a proposal as to how this might be expressed using future TM Forum Open-APIs. It was agreed to pursue this topic in weekly API Architecture calls run by Pierre Gauthier on Thursday @16:00 BST, to bring these proposals into the future API catalog.

MEETING TITLE: Reactive system design – APIs for Event Streaming – APIs beyond HTTP transport OBJECTIVE: Review the context and set out the options and the proposals to take forward. Today, using http with POST to listener. But as the number of microservices grows, this becomes unsustainable. Need to decouple the microservices to an event hub or bus.

OUTCOME: Pierre Gauthier gave an overview on how reactive systems design might apply to the future TM Forum Open-API catalog, specifically Event Management and Microservice design. Other future concepts intended for Design Guidelines v4.0 such as externalized JSON-Schema work well with this, as the same schemas can be reused for "traditional" invocation as well as event payloads/triggers.


https://projects.tmforum.org/wiki/display/AP/API+Project+Home

https://projects.tmforum.org/wiki/display/AP/2018+Dallas

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MEETING TITLE: API Architecture Developments & Plans OBJECTIVE: API architecture topics - where we are, where we are going - Design Guideline "roadmap". DG 3.1 - status (including the API migration to DG3.1 status). Plans for DG 4.0, including; Component Suite concept & principal, Polymorphic pattern, Separation of concern - definition and JSON-schema, Events (schema), Support for reactive based design - Evolution of Transport / Protocols, OS migration - Support for swagger 3.0.

OUTCOME: Pierre Gauthier gave an overview of recently published work in Design Guidelines v3.0, and next steps in DG v3.1 (EntityRef or Value pattern, Event definitions, Characteristic/CharacteristicValue) and DGv4.0 (Event Streaming, Messaging, Swagger Componentization, Swagger 3.0). Stephen Harrop gave an overview of impact analysis of JSON-Schema rationalization on the NaaS-7 APIs.

MEETING TITLE: NaaS Component Suite “State-of-the-Nation” OBJECTIVE: Present a high-level summary of the need for and requirements of a NaaS component suite, objectives for the Friday NaaS component suite spec jam, the preparation so far and how you can get involved.

OUTCOME: Johanne Mayer presented the Network As A Service (NaaS) component Suite, as a façade to a number of service-layer TM Forum Open-APIs, in order to abstract a number of service “domains” such as Content, Cloud/Hosting, Fixed Line, Mobile – each exposing the same “pick and mix” of service functions, together with directory of services in a master catalog.

MEETING TITLE: API Adoption – Feedback from Adopters / Open API Labs OBJECTIVE: Feedback session from companies that are not normally working with us who have implemented the API and who would like to share the experiences, plus extensions and changes that they made to the APIs so that we can decide what needs to be extracted from that to further improve the APIs.

OUTCOME: Joann O’Brien gave an overview of adoption statistics (organizations, APIs) across the community and invited feedback from adopters to-date. The issues raised (entity definitions, attribute descriptions, RefOrValue) are all on the roadmap for resolution in the timeframe of Design Guidelines v3.1 and v4.0. Stephen Harrop gave an overview of how technical issues are raised and dealt with (assigned, prioritized) on a weekly basis using TMF-JIRA.

JOINT: Frameworx (SID) MEETING TITLE: Policy Aggregated Business Entity (ABE) in SID OBJECTIVE: There is wide interest in defining a policy API to create and retrieve policies. The current SID policy model is very complex – there are fifteen (15) figures in the SID policy ABE. Joint discussions with Frameworx (SID) – SID will bring input material

OUTCOME: Michel Besson gave an overview of the history of development in the standards work (IETF and TM Forum) of a Policy framework, as background to the future development for a TM Forum Open-API for Policy - particularly as applied to Pricing Policy. Anyone with interest in this area is invited to join in a working party on this API.

MEETING TITLE: Development Tool Chain (Session 1, 2, 3) OBJECTIVE: RI & CTK Tooling, API development and management tooling, Open API Labs - tooling aspect, TM Forum APIs and swagger 3.0, DevOps, tool chain, practical results - a "DevOps track"?

OUTCOME: In lieu of Mariano Belaunde, Ludovic Robert, presented Mariano's proposal for a major update to the API development toolchain - moving us away from the dependency on Sparx Enterprise Architect, and a UML-first approach, to a text/GitHub-first approach with a Domain Specific Language (YAML-UML) description of the API

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data model, from which a Swagger, Schemas, Specification document and UML diagram could be derived. Mariano Belaunde anticipates a first trial-use of this new toolchain by the end of October.

JOINT: ODA MEETING TITLE: ODA –Relationship between ODA Architecture and APIs OBJECTIVE: Touch base between both stream and identify common interest(s)





ODA


OUTCOME: This joint ODA, API and Frameworks alignment session attracted 57 attendees who enjoyed an overview of the current API assets presented by Ludovic Robert and a summary of the mapping being carried out by the ODA Functional Architecture team, presented by Sylvie Demarest. This now includes the mapping of three ODA Functional Blocks (Party Management, Core Commerce Management, Production) to eTOM, SID and Open APIs. Use cases are also being developed by the Functional Architecture team, and joint calls are planned to continue the work.

MEETING TITLE: API Component Suites OBJECTIVE: Set out R18.5 planned work; TR280 - API Component Suite concepts & principals - what is an API component suite? TMF426 - template - How should others document their component suites in an efficient & repeatable way? Refine based on R18 experience; Need to do a much better job of explaining about what it is; Does not standardizes work flows, Provides functions and end-points, Normative means "if ... then, ... If you provide service definition, then you can ..."

JOINT: Frameworx (SID) MEETING TITLE: API / SID / Frameworx Mapping Task Force (2 Sessions) OBJECTIVE: Share progress on API mapping to SID and Frameworx. Check and resolve open issues. Agree on priorities for future work.

OUTCOME: Michel Besson and Cecile Ludwichowski gave an overview of the API Mapping process (validating the API Data Model against the Information Frameworx) and progress. It was proposed that a future move towards a Schema-centric (rather than API-centric) approach might make this a more efficient process, as we (API and InfoFx teams) will have a common GitHub artefact to review together during API construction.

JOINT: ODA/ZOOM, Frameworx MEETING TITLE: Realizing Connectivity Service Management Models [entered on Frameworx, ODA page] OBJECTIVE: Propose a structured approach to Connectivity Service models that are:



Which are designed to realize ODA requirement/principle for decoupling commerce and production capabilities for Connectivity Services. While also delivering interoperability between Connectivity Services using dissimilar technologies and leverages prior work: 5G catalysts, TR255 series, TR275 (ONF), SID and IG1165 among others.


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MEETING TITLE: NaaS “Spec Jam” (4 Sessions) OBJECTIVE: Complete NaaS Spec Jam Template, Review and update agreed NaaS Services Definition, list them out:

• Eline (currently example from Catalyst – open for discussion)

o How might MEF define an eline?

o Onap alignment?

o How will TM Forum define the payload?

• Firewall

• Wireless access point

• Review and Update NaaS supported operations, provide examples based on Service definitions, determine

optional and mandatory features

• Review and update notifications, Event Definitions and Hub definitions

• Review and update sequence diagrams, review and update profiles (Service Configuration/Ordering), produce

final Swagger, create conformance profiles based on Component Conformance Profile Template

OUTCOME: Johanne Mayer - Telstra has made a contribution as to what needs to sit above a domain, so it may be managed. Aiming to expose only the network services. We only use TMF640. There has been debate about using TMF641 & TMF638, but this version stays with TMF640. Pierre Gauthier - NaaS is on its way to become a standard in TM Forum. The goal is to get the NaaS CS specification into API Team review by the end of October. In summary, will progress with submission as is, using TMF640, looking for analysis of inconsistencies. For R18.5, we will create the common definitions in place for the single swagger file. So, we need to identify the inconsistencies & the solutions for a combined swagger file approach. Propose to work with Knut Johannessen & Enrique and plan to complete the combined swagger in next two weeks.

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Customer Centricity

Over the past several years, work stream collaboration has resulted in a robust, reusable set of Customer Centricity assets

and tools. Historically the Customer Centricity program has been focused on Customer Experience Management (CEM),

Data Analytics and Metrics. Telcos also struggle today to easily identify, extract and analyze meaningful data from the

massive cache they own. TM Forum’s Data Analytics Program is working to help organizations make the best use out of

business intelligence and data analytics tools in the enterprise-wide activities of revenue management and customer

experience management. The focus of the work is on bridging the gap between ‘raw’ Data Analytics technology and the

specific business needs of your company.

If you are not already a project member, you may join the Customer Experience Management project (in the ‘Application



Members wishing to get involved in the CUSTOMER CENTRICITY project may access the working area on the project Wiki,

Confluence, here: https://projects.tmforum.org/wiki/display/CEM/Customer+Experience+Management+Project+Home

See the meeting notes from Action Week Dallas and working calls here:


If you are not already a project member, you may join the ABDR (Analytics Big Data Repository) project (in the ‘Application



Members wishing to get involved in the ABDR (Analytics Big Data Repository) project may access the working area on the

project Wiki, Confluence, here: https://projects.tmforum.org/wiki/display/DATA/Data+Analytics+Project+Home

See the meeting notes from Action Week Dallas and working calls here:


Summary of Customer Centricity Sessions at Action Week: MEETING TITLE: AI & CEM – Welcome Session Program Kick-Off for AI & Data Analytics / CEM OBJECTIVE:

OUTCOME: Action Week Dallas 2018 kicked off with more than 40 members on Tuesday, September 24th. Members learned about the AI & DA and CEM workstreams and the vision TM Forum is moving towards. Member engagement in the two workstreams is essential. Please see Aaron Boasman kick-off presentation for high level view of the workstreams. PowerPoint has been attached to these meeting notes.


https://projects.tmforum.org/wiki/display/CEM/Customer+Experience+Management+Project+Home



https://projects.tmforum.org/wiki/display/DATA/Data+Analytics+Project+Home


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JOINT: CEM, ODA MEETING TITLE: Delivering Business Value through end-to-end CX design (Session1, 2) OBJECTIVE: CX Design has become a key aspect in digital engagement experience and change in contemporary audience segments. Design projects have emerged which aims to integrate the strengths of design thinking. Focus for this workstream is end-to-end CX design practice that delivers business value.

OUTCOME: The CEM track kicked off today with Arnold Buddenberg walking through Customer Experience Management Workstream for the Digital World. Rethinking how we view CX in a digital world to truly embrace the CX through the eyes of customer and not what the CSP believes the journey should entail. Are we meeting the customers’ expectations? Concentrating on the ROI will not satisfy the CX moving forward in the digital world. Arnold used the analogy of "What makes a good coffee." Delivering what matters to people, showing you are listening to what they want and delivering an all-round experience is what customers are looking for moving forward. Understanding the culture which the customer is coming from and changing the internal culture is essential moving forward. On Thursday Q1, the team will continue the discussion by breaking down personas by using Design Thinking and creating an Empathy Map. Dallas 2018 - Thursday Q1: CEM - Delivering Business Value through end-to-end CX design (Session II)

JOINT: CEM, AI & Data Analytics MEETING TITLE: 360 Degree of the Customer OBJECTIVE: Telcos have an opportunity to rebuild their market positions and create innovative offerings for customers by re-inventing their 360 Degree View of the Customer. Few companies are close to capturing their full potential in this area. Three key initiatives in this space to consider:

• Telcos are expanding their revenue streams • M&A means CSP are unifying CX processes & need to identify customers • Digital Transformation - How can CSP promote 360 Degree View of the Customer

OUTCOME: Doron Youngerwood started out Wednesday Q2 reminding members of the importance of CX and 360 Degree is a huge part of the journey. Interest in the data platforms to develop a key 360 Degree of the Customer is coming back. Collecting real-time data, extracting insights using ML and driving to action using these signals will enhance the customer journey which will lead CSP's to engage with their customers. You can adopt every possible digital communication technology, but it is worthless without the underlying insight that a customer data platform provides.

The 360 Degree of the Customer CEM workstream is having a kick-off call the week of October 1st and will work with members to re-look at the customer journey. Meetings will be held every Tuesday at 2pm (BST).



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Frameworx The Frameworx project is continuing to evolve the core frameworks to support both the latest technology, such as virtualized network functionality, but also the latest business processes, such as DevOps approaches. Frameworx is currently focusing in ensuring the relevance and of information model, constantly improving and updating it. It is also maintaining the Business Process Framework to reflect the current view of marketplace and working on the evolution of the Application Framework to better represent the decupling of functions from traditional applications so that they can be better reused.

If you are not already a project member, you may join the Frameworx project (in the ‘Core Project Area’) here:


Members wishing to get involved in the FRAMEWORX project may access the working area on the project Wiki,

Confluence, here: https://projects.tmforum.org/wiki/display/FP/Current

See the meeting notes from Action Week, Dallas here

https://projects.tmforum.org/wiki/display/FP/18.5-TAW+Dallas

Summary of Frameworx Sessions at Action Week - The week had a focus on meetings with other project teams from across the strategic programs. The Frameworx team has used the week to cooperate and coordinate with the ODA team to help the materializing ODA work. The group has unveiled its Work Items for this cycle of work on the component for ODA. It further clarified the mapping of Frameworx objects in ODA Functional blocks. It had a number of Joint sessions with the API group around data model issues. In addition, it discussed and decided on a new phase in the development of the Functional Model and participated in ODA architecture sessions to absorbed and improve its output. MEETING TITLE: Transforming from Application Framework (TAM) to Functional Model OBJECTIVE: Explain our plans of transforming the TAM into a Functional Model

OUTCOME: The session focused on two main issues: 1. better ways to represent the Functional model/Framework

2. amending the functions so that we can improve the model. Weekly calls will be held to crate AI

list and priorities.

MEETING TITLE: Evolution/Updating on the Frameworx Metamodel OBJECTIVE: Expose our work on GB986, discuss plans, request assistance

OUTCOME: The constructive session explained the new work that has been done on the Metalmodel by Telus.

This included work done, expansion plans for the model, challenges, tooling issues and benefits from the work. It was also noted that this work is applicable to ODA model driven design aspirations.


https://projects.tmforum.org/wiki/display/FP/Current

https://projects.tmforum.org/wiki/display/FP/18.5-TAW+Dallas

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MEETING TITLE: Information Framework (SID): Progress on Business Interaction OBJECTIVE: Resolve

• FP-720 create concrete attributes and relationships in sub-entities of Business Interaction, such as PartyOrder

and,

• FP738 clarify the SID relationship between Product and Business Interaction or create specific relationships

OUTCOME: Interesting and well animated debate. Good discussions illustrated by a concrete example. Many definitions will need to be revisited and clarified.

JOINT: ODA MEETING TITLE: Continued Evolution of the ODA component OBJECTIVE: Explain the work on ODA Component and further align it with the ODA work

OUTCOME: A review of draft document ‘IG1174 Model-Driven Design of Management Interfaces for ODA Components R18.5.0’ by Stephen Fratini and the presentation of use cases by Massimo Banzi based on Telecom Italia’s Technical Service Orchestrator, highlighted the need to clarify what we want from an ODA Component, and the requirement for participation by members with an understanding of the attributes, interfaces and management of components in the cloud.

JOINT: API MEETING TITLE: Policy Aggregated Business Entity (ABE) in SID OBJECTIVE: Policy ABE in SID – there is wide interest in defining a policy API to create and retrieve policies. The current SID policy model is very complex – there are fifteen (15) figures in the SID policy ABE. Joint discussions with Frameworx (SID) – SID will bring input material

OUTCOME: Michel Besson gave an overview of the history of development in the standards work (IETF and TM Forum) of a Policy framework, as background to the future development for a TM Forum Open-API for Policy - particularly as applied to Pricing Policy. Anyone with interest in this area is invited to join in a working party on this API.

MEETING TITLE: SID-Continue Engaged Party ABE development and Customer domain updates OBJECTIVE: Decide on the choice of the pattern to be used between Party and Customer domain

OUTCOME: Good discussion supported by a very clear presentation. The topic is complex, and it interacts with other frameworks beyond the SID (eTOM, TAM). Will be further discussed.

JOINT: ODA MEETING TITLE: ODA/Frameworx Mapping Session OBJECTIVE: Discussion findings of ODA Frameworx Mapping

OUTCOME: The session detailed the work that needs to be done in SID and eTOM based on findings from the ODA mapping of eTOM and SID artifacts into the ODA Functional blocks. Needed work include addition of new process and ABEs as well as splitting existing ones. The plan is to issue CRs based on this work. In addition, continued analysis work on function mappings to be carried out as well.

JOINT: API, ODA MEETING TITLE: ODA – Relationship between ODA Architecture and APIs OBJECTIVE: Touch base between both stream and identify common interest(s)

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ODA)


OUTCOME: This joint ODA, API and Frameworks alignment session attracted 57 attendees who enjoyed an overview of the current API assets presented by Ludovic Robert and a summary of the mapping being carried out by the ODA Functional Architecture team, presented by Sylvie Demarest. This now includes the mapping of three ODA Functional Blocks (Party Management, Core Commerce Management, Production) to eTOM, SID and Open APIs. Use cases are also being developed by the Functional Architecture team, and joint calls are planned to continue the work.

JOINT: API MEETING TITLE: API/SID/Frameworx DataModel Mapping OBJECTIVE:

• Share progress on API mapping to SID and Framework.

• Check and resolve open issues.

• Agree on priorities for future work

OUTCOME: Useful discussion. The example from Cécile (although limited in scope) illustrates well the principle of the navigation flow across the FMx constituents: eTOM L3 process > TAM functions > SID ABE > APIs.

JOINT: API, Frameworx MEETING TITLE: Realizing Connectivity Service Management Models OBJECTIVE: Propose a structure approach to Connectivity Service models that are:



Which are designed to realize ODA requirement/principle for decoupling commerce and production capabilities for Connectivity Services. While also delivering interoperability between Connectivity Services using dissimilar technologies and leverages prior work: 5G catalysts, TR 255 series, TR 275 (ONF), SID and IG 1165 among others.


MEETING TITLE: SID – Progress on ProductOfferingPrice OBJECTIVE: Progress on the resolution of several CRs related to this topic

OUTCOME: This contribution needs to be discussed further in future calls with other participants.

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Internet of Everything and Digital Ecosystems

Over the past 3 years, TM Forum’s IoE & Digital Ecosystems program has been working on overcoming challenges inherent to the complex digital, inter-connected world of business. Through open collaboration among members, TM Forum provides how-to guidance to both business and technical profiles who need to rapidly design, implement, operate and monetize digital services with partners in intricate and extensive open digital ecosystems. With the rapid development of the ecosystem economy, organizations need to gain a holistic view of roles, relationships, business models, value flow, etc. and share a common vision of the end service being delivered. To move from small scale proof of concept to mass market industrialization of the Internet of Everything (IoE), the right systems and processes need to be assured; and to make sure organizations have the right technical resources in place, they need to first understand the business requirements and capabilities to be delivered. Action Week Dallas offered a one-day workshop and on-going sessions on Ecosystem Business Architecture (EBA) initiative that gathered market and business requirements and capabilities, to build practical tools to help organizations evaluate use cases and business opportunities, gauge risk, reward and sustainability, and better manage their ecosystem business strategy and operations. In addition, there was a specific focus on 5G Monetization and the EBA focus on the common business capabilities to drive it.

If you are not already a project member, you may join the IoE & Digital Ecosystems project (in the

‘Application Project Area’) here:


Members wishing to get involved in the INTERNET OF EVERYTHING project may access the project Wiki,

Confluence, here:


See the meeting notes from Action Week, Dallas here:

https://projects.tmforum.org/wiki/display/ODEP/2018-09-

25+Dallas+2018+Team+Action+Week+Meeting+Minutes

Summary of the IoE & Digital Ecosystem Sessions focusing on EBA and Monetization at Action Week: MEETING TITLE: Digital Ecosystems, IoE, Digital Business, and Business Assurance Program Kick-off OBJECTIVE: Align program initiatives and workstreams priorities and set stage for activities at Action Week. Welcome and Overview of week

OUTCOME: The scope of the IoE & Digital Ecosystem program was presented. Specific focus on the current activities and work items to be addressed this week were presented including: Ecosystem Business Architecture, Business Assurances. This session was well attended and well received.



https://projects.tmforum.org/wiki/display/ODEP/2018-09-25+Dallas+2018+Team+Action+Week+Meeting+Minutes

https://projects.tmforum.org/wiki/display/ODEP/2018-09-25+Dallas+2018+Team+Action+Week+Meeting+Minutes

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WORKSHOP TITLE: Building/Realizing an Ecosystem Business Architecture (EBA) – Americas MEETING TITLE: EBA Plenary: Overview, Vision and Industry to Date OBJECTIVE: This session will provide workshop participants with an overview and the vision of the Ecosystem Business Architecture TM Forum is building with members and with broader industry guidance. We will also share work and outcomes to date.

OUTCOME: Well attended session presenting the EBA workshop outcomes to date. Great discussions and debate on basic terminology, focus of Customer in a Business architecture. Discussion of current tools utilized such as CurateFx and Business Canvas and approaches for defining the capability of a business architecture; start with the customer; start with the service.

MEETING TITLE: Ecosystem Business Architecture: Why Do We Need This? (Parts 1 & 2) OBJECTIVE: Define and scope ecosystem business drivers and challenges and the partner roles and relationships for a pre-selected business scenario.

OUTCOME: Active participation in compilation of the drivers and barriers/challenges for the North American markets and identification of innovative CSP service offerings which leverage their strengths such as offering "time stamp service".

MEETING TITLE: Case Study – Exploring Ecosystem Business Capabilities and Value Derived OBJECTIVE: Continue to define and scope ecosystem business drivers and challenges from the value perspective.

OUTCOME: Active participation by all participants to identify a set of key telco business scenarios and agree on one initial business scenario/service to further develop into a business model. The Plan is to use this business scenario/service to define the customer value, services it would provide, value streams for ecosystem partners in the development/identification of ecosystem business capabilities.

MEETING TITLE: Participants Open Microphone to Share Insights on EBA Value and Idea Generation for Further Collaboration and catalyst activities OBJECTIVE: Gather input, sights and priorities on ecosystem business concepts and idea catalyst

OUTCOME: Active participation in this Open Mic session for participants to share what their expectations are in the generation of an Ecosystem Business architecture. Participants appreciated the lively discussion and open sharing of ideas/challenges that the F2F sessions allowed with the service providers.

Business Assurance MEETING TITLE: Business & Revenue Assurance Team Plenary Session OBJECTIVE: Review content of work initiative, gather additional momentum and participation in this exciting initiative.

OUTCOME: A comprehensive overview of the Business Assurance and Revenue Assurance programs, both historical and current work efforts was provided and well received. Call for new member participation were made for collaboration programs.

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Business Assurance MEETING TITLE: Fraud Management Survey Preparation OBJECTIVE: Gain consensus on types and tone of questions asked to gather valid industry results; review questions/solicit comments

OUTCOME: Successful working session with thorough review of the Fraud Management questions with comments and request for clarification. This session will result in reworking the questionnaire, update and re-issue for review by the broader Business Assurance/Revenue Assurance working teams.

MEETING TITLE: Create/Explore Enterprise Relationship Diagrams Using a Set of Ecosystem Operational Models Utilizing B2B2X and other TM Forum assets (Sessions 1 and 2) OBJECTIVE:

• Identify the roles, relationships, business requirements and capabilities for managing digital ecosystems.

• Examine ecosystem participants’ value add and drivers

• Continue the identification of the roles, relationships, business requirements and capabilities for managing digital

ecosystems; examining ecosystem participants’ value add and drivers

OUTCOME: The team selected "smart spaces" as an overall business scenario and the specific story covering the customer journey of a Boston marathon runner detailing the various services he engages with, making up the "smart space". See "business scenario" document inserted in meeting notes.

Participants quickly realized the value of detailing a specific case story to fully grasping the scope of the ecosystem partners, roles, responsibilities, capabilities required, etc. Stakeholders and roles were entered CurateFx, which was also recognized as a valuable tool, but requiring further features to represent capabilities and value streams although the relationship filter is fairly useful for this.

There was discussion about the role of the "prime" and customer ownership, which is clear in some instances and unclear in others (are the event organizers responsible for "end-to-end"? Are emergency services the customer owner in case of an emergency? The smart bib encompasses an ecosystem on its own leading to the notion of ecosystem of ecosystems...) The role of the CSP was discussed along with its interests and scope of responsibility in line with objectives and it was again recognized that context is everything, it really does depend on each individual scenario. As a follow on, the idea of starting off by creating a reference business architecture for CSPs, as opposed to for an entire ecosystem, was brought up (and pursued in later sessions).

JOINT: ODA MEETING TITLE: 5G Network Customer Facing Servicing and Monetization Patterns OBJECTIVE: Expand on the 5G Network CFS description, starting with a mobile line bearer and explore how monetization patterns will evolve with emerging “Vertical” business models

OUTCOME: Presentations by Karim Jammal, Shingo HORIUCHI and Abinash Vishwakarma focused on different aspects of a 5G network, from basic voice calls and augmented/virtual reality to network slice management and monetization. Members are encouraged to review and comment on these presentations, provide use cases and participate in weekly collaboration project meetings.

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JOINT: ODA MEETING TITLE: Examine the EBA/ODA concepts & Terminology from a Business Perspective (Sessions 1, 2) OBJECTIVE:

• Create a common language associated with Digital Ecosystem Management from a business perspective.

• Align the ecosystem perspective term and concepts with ODA concepts and terminology resulting a common

glossary (TMF071); components & services.

OUTCOME: During Session 1, Agreement reached in defining key Ecosystem terminology from a business perspective. Introduce usage of qualifiers to further define terminology; Business, vs Digital; defining scope of ecosystem and (end to end) by introducing "boundary". These terms will be added to TMF071 and other updates and clarifications will be made for R18.5. Active engaged participation and successful collaboration during this session. During Session 2, Karim Jammal presented two Orange implementations of CSP B2B2X ecosystem implementations, one for connected car infotainment services and the other for sponsored data overlayed on an ODA Functional architecture. Further validation to be done with the ODA ecosystem capabilities team as well as contributing the Business Capabilities described in these scenarios, the value streams and TM Forum assets utilized should also be contributed to the EBA team.

MEETING TITLE: Create/Explore EBA Business Scenarios to build out Value Streams utilizing B2B2X and other TM Forum Assets OBJECTIVE: Mapping the value in and value out to visualize the value chains and an ecosystem value fabric utilizing flow among stakeholders of an ecosystem at different stages leading to fulfilment of the end service/product.

OUTCOME: The team selected "smart spaces" as an overall business scenario and the specific story covering the customer journey of a Boston marathon runner detailing the various services he engages with, making up the "smart space". See "business scenario" document inserted in meeting notes.

Participants quickly realized the value of detailing a specific case story to fully grasping the scope of the ecosystem partners, roles, responsibilities, capabilities required, etc. Stakeholders and roles were entered CurateFx, which was also recognized as a valuable tool, but requiring further features to represent capabilities and value streams although the relationship filter is useful for this.

There was discussion about the role of the "prime" and customer ownership, which is clear in some instances and unclear in others (are the event organizers responsible for "end-to-end"? Are emergency services the customer owner in case of an emergency? The smart bib encompasses an ecosystem on its own leading to the notion of ecosystem of ecosystems...). The role of the CSP was discussed along with its interests and scope of responsibility in line with objectives and it was again recognized that context is everything, it really does depend on each individual scenario. As a follow on, the idea of starting off by creating a reference business architecture for CSPs, as opposed to for an entire ecosystem, was brought up (and pursued in later sessions).

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Business Assurance

The IoE Program incorporates the Business Assurance Project as integral to managing Digital Ecosystems. The Business Assurance Project comprises work streams, addressing the areas of Fraud Management, Revenue Assurance and Charging and Billing. The focus being on how to improve or maximize their value to the organization while ensuring engagement and recognition throughout the organization, established as key participants within change management teams and adopting a risk-based approach - both internally and external to the organization. The TM Forum Open Innovate Initiative on Business Assurance in the context of IoE and digital ecosystems continues to bring attention to the importance of business assurance. Action Week sessions focused on introducing the projects and scope of work activities as well as review the Fraud Management Survey questions in preparation for the 2018-2019 Survey.

If you are not already a project member, you may join the Business Assurance project (in the ‘Application



Members wishing to get involved in the BUSINESS ASSURANCE project may access the working area on the

project Wiki, Confluence, here:

https://projects.tmforum.org/wiki/display/RM/Revenue+Management+Project+Home

See the meeting notes from Action Week, Dallas here:


Summary of Business Assurance/Revenue Management Sessions at Action Week:

MEETING TITLE: Business & Revenue Assurance Team Plenary Session OBJECTIVE: Review content of work initiative, gather additional momentum and participation in this exciting initiative.

OUTCOME: A comprehensive overview of the Business Assurance and Revenue Assurance programs, both historical and current work efforts was provided and well received. Call for new member participation were made for collaboration programs.

MEETING TITLE: Fraud Management Survey Preparation OBJECTIVE: Gain consensus on types and tone of questions asked to gather valid industry results; review questions/solicit comments.

OUTCOME: Successful working session with thorough review of the Fraud Management questions with comments and request for clarification. This session will result in reworking the questionnaire, update and re-issue for review by the broader Business Assurance/Revenue Assurance working teams.


https://projects.tmforum.org/wiki/display/RM/Revenue+Management+Project+Home


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Catalysts TM Forum’s Catalyst projects explored the next steps for a new set of collaborative proof-of-concept projects at Action Week. The 8 projects listed below conducted face to face meetings within their own teams, meet with SMEs and recorded their video marketing collateral. All the teams below will conclude their work and showcase the demonstration of their project and findings at Digital Transformation Asia 2018 (Kuala Lumpur, Malaysia). There was also a session for newcomers, with various proposals being discussed for the start of the 2019 cycle of catalysts, which will culminate at Digital Transformation World 2019 in Nice. The call for catalysts opens on the 15th October and closes on 14th December. Contact Tania Fernandes [email protected] for further information.

If you are interested in joining a catalyst project, you may see a summary of planned projects and their

requirements for additional members here:

https://projects.tmforum.org/wiki/display/CS/Catalyst+Projects+seeking+Team+Members+-

+Matchmaking+-+Digital+Transformation+Asia%2C+November+2018

There follows a summary of the proposed Catalyst Projects that were represented at Action Week in Dallas: 5G Pâtisserie The search of a secret recipe for seamless 5G network slicing. AI enabled end-to-end proactive fault correction to improve customer experience For the purpose of improving customer experience, intelligent fault prediction is realized through the introduction of AI technology. Customer Centric Service Assurance Utilising Artificial Intelligence and Machine Learning for a Closed Loop OSS integration of Customer Experience. This Catalyst will explore the development of a solution to support the essential nature of closed loop customer-centric service-assurance as we move into an increasingly complex world of service inter-dependency, automation and dynamic service changes, where a customer-first approach to prioritising the resolution of issues impacting Customer experience needs to be adopted. This catalyst will also explore the capabilities of AI and Big Data within the Service Assurance domain. Data Anonymization API – Phase 3 To realise a practical implementation of an API using TM Forum standard methodologies that enables sharing of data between two different parties maintaining privacy of individuals and meeting both local and regional regulatory requirements. NaaS in Action Demonstrating how Network as a Service (NaaS) delivers on product agility, faster time to market and superior SLAs. Open AI Business Assurance Marketplace Assuring a digital ecosystem/digital eco-business and customer experience and lifecycle by empowering Revenue Assurance and customer experience index and fraud management with the latest technologies.

mailto:[email protected]

https://projects.tmforum.org/wiki/display/CS/Catalyst+Projects+seeking+Team+Members+-+Matchmaking+-+Digital+Transformation+Asia%2C+November+2018

https://projects.tmforum.org/wiki/display/CS/Catalyst+Projects+seeking+Team+Members+-+Matchmaking+-+Digital+Transformation+Asia%2C+November+2018

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Telco Big Data Security and Privacy Management Framework Telco’s payment channel to focus on the financial scenarios, constructing a product system for credit assessment, anti-fraud and risk control, exporting credit assessment and risk control capabilities to the entire group company. Build framework on Big data security and privacy management to empower big data analytics and usage following regulation Zero Touch Marketplace Integration Our vision is to enable an ecosystem for our champions where they can seamlessly plug in partners, dynamically bundle partner services and share network slices for efficient and empowered operations. In addition to the project work, the below projects showcased their results from Nice at co-located Digital Transformation North America 2018 and on the first day of Action Week: Cognitive Contact Center For CSPs, the contact center represents the largest operational expense for customer service and it offers the worst return on revenue and client satisfaction. This Catalyst uses artificial intelligence and voice recognition to solve this, bringing two key benefits: improvement in customer experience through a more natural interaction with bots and an accurate prediction of best-next-action; and reduction of operating costs. Automating Network as a Service - Using Operational Domain Management (ODM), TM Forum Open APIs and MEF LSO In this Catalyst, TM Forum and MEF are working together to automate the lifecycle of services such as carrier Ethernet and software-defined wide area networking (SD-WAN), showing how they can be ordered through a portal and then automatically activated across hybrid networks made up of virtualized and physical components. The idea is to demonstrate orchestration of services across multiple providers and over diverse network technology domains, allowing CSPs to build automated, model-driven digital ecosystems. Delivering Enhanced Customer Experience Through Intelligent Robots This Catalyst enhances customer experience by leveraging robotic process automation to provide 24/7 access and create hassle-free journeys for customers. With zero-touch workflows and proactive care, the project addresses the need to offer always-available and personalized care for customers.

https://www.tmforum.org/catalysts/voice-channel-social-media-cognitive-care/

https://www.tmforum.org/catalysts/automating-network-as-a-service/

https://www.tmforum.org/catalysts/delivering-enhanced-customer-experience-intelligent-robots/

action week roundup · joint: frameworx meeting title: continued evolution of the oda component...

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