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Active SAP License Management @ hannover re
Dr. Uwe Vehlies ([email protected])
Senior IT Coordinator
ITAM 2017
Copenhagen, 22 June 2017
Agenda
01 – 05 | Key facts about hannover re
06 – 08 | hannover re's SAP CCOE
09 – 10 | SAP licenses at hannover re
11 – 13 | SAP license management at hannover re
14 | Conclusion from procedure at hannover re
Key facts about hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
Key facts about hannover re
1
Total staff of roughly 2,500 employees
Majority shareholder:
50.2% held by Talanx AG*
More than 5,000 insurance clients in about
150 countries
More than 100 subsidiaries, branches and
representative offices worldwide
Today
Foundation by HDI as a subsidiary
Property & Casualty reinsurance
1966
Life & Health reinsurance as
a strategic growth segment
1990
Initial Public Offering
30 Nov 1994
Second Public Offering
18 Feb 2004
* Majority shareholder HDI V.a.G.
Key facts about hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
From in-house reinsurer to global player
2
>100 subsidiaries, branches/representative offices in ~20 countries
2009: Opening of an office in Shanghai China
2007: Branches and representative offices in Brazil, Colombia, Korea and Shanghai
2006: Hannover Re Takaful B.S.C., Bahrain
2001: Hannover Re (Bermuda) Ltd., Bermuda
2000: Clarendon Insurance Group, USA
1997: Selected portfolios of Skandia International
Insurance Company (locations in France,
Great Britain, Mexico, Sweden, Spain)
1996: E+S Rückversicherung AG, Germany
1996: Hannover Rück SE Malaysian Branch, Malaysia
1992: Hannover Reinsurance (Ireland) Ltd., Ireland
1990: Hamburger Internationale Rückversicherungs-AG
1990: Reassurance Company of Hannover, USA
(today: Hannover Life Reassurance Company of America)
1981: Hollandia-Group; South Africa (today: Hannover Reinsurance Group Africa)
1980: Hannover Rück SE Canadian Branch, Canada
1979: International Insurance Company of Hannover, Great Britain
Key facts about hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
We are among the top reinsurers in the world
3
For further information please see A.M. Best “Best’s Review” (September 2015)
1) Net premium earned
2) Reinsurance only
n.a. = not available at time of publication
Premium ranking 2014 in m. USD
Rank Group Country GWP NPW
1 Munich Re DE 39,035 37,761
2 Swiss Re CH 33,276 31,640
3 Hannover Re DE 17,457 15,100
4 Berkshire Hathaway Inc. US 14,919 14,919
5 SCOR FR 13,756 12,324
6 Lloyd's2) UK 13,199 10,416
7 RGA US 9,118 n.a.
8 China Re CN 8,373 7,857
9 PartnerRe BM 5,932 5,720
10 Everest Re BM 5,749 5,257
11 Korean Re KR 5,461 3,582
12 Great West Lifeco CA 3,916 3,809
13 Transatlantic Holdings US 3,600 3,410
14 General Insurance Corporation of India IN 2,428 2,216
15 MAPFRE RE ES 2,255 2,011
1)
1)
Key facts about hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
A superior and highly profitable reinsurer ...
4
Hannover Re's business case
Strong market positioning – one of the leading reinsurers worldwide
De-risking and diversification measures taken to lower earnings
volatility aiming to consistently produce attractive dividends
Effective cycle management, selective and disciplined underwriting in
Property & Casualty reinsurance
Lean structures which lead to the lowest administrative expense ratio
compared to our peer group
Top rating (S&P: AA-) ensures attractive new business
... with a somewhat different approach
Increasing profitability of our countercyclical Life & Health business
Generates noticeably higher profitability
on 5-year average in comparison with our peer competitors
Key facts about hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
Present on all continents
5
Canada
Toronto
USA
Charlotte
Chicago
Denver
New York
Orlando
Colombia
Bogotá
Bermuda
Hamilton
Mexico
Mexico City
Australia
Sydney
Malaysia
Kuala Lumpur
China
Hong Kong
Shanghai
Japan
Tokyo
South Korea
Seoul
Bahrain
Manama
Spain
Madrid
Ireland
Dublin
United Kingdom
London
France
Paris
Germany
Hannover
Italy
Milan
Sweden
StockholmThe Americas
Europe
Asia
Africa Australia
India
Mumbai
Brazil
Rio de JaneiroSouth Africa
Johannesburg
Life & Health reinsurance Property & Casualty and Life & Health reinsuranceProperty & Casualty reinsurance
Taiwan
Taipei
Key facts about hannover re
hannover re's SAP CCOE
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
The SAP CCOE organization at hannover re
6
Primary Certification since 2004, Best CCOE of the Year Bronze Winner in 2015 (1)
• See also „CCOE Best Practice“ in SAP Support Portal (CCOE page) (1)
Responsibilities shared over collaborating teams in the IT organization
• Aligned to international acting Hannover Re Group
the CCOE is the channelling and structuring contact to SAP
• Adjusted to the IT requirements of a reinsurance company the CCOE acts
centrally from Hannover in close cooperation with the international IT Supply Units
Several topic oriented „direct“ contact channels to SAP
and other organizations for example DSAG and RISAG(2)
• SAP Basis runs SAP Solution Manager and connects via SAP Support Portal
• Business Solutions department with deep knowledge in SAP modules influences
(specific) further development via RISAG
• Support Advisor as overarching contact at SAP due to PSLE-contract
(1) S-User required, German version
(2) ReInSurance ArbeitsGruppe (SAP User Group Reinsurance)
hannover re's SAP CCOE
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
Core task in the CCOE among other is license management for SAP
• About 2000 SAP User in contract (up to 800 parallel active user in core system)
• Different types of user licenses for SAP ERP, BO, B1, and Subscriptions
• PSLE-contract together with talanx, but independently performed licence measurement
Contact to SAP through different channels
• SAP Account Manager (first contact)
• SAP Consulting Services (mainly for CCOE recertification)
• SAP Support Advisor (provided due to PSLE as central support contact)
DSAG, other independent customer groups
• DSAG work groups and contacts in respect to licenses and price list (for DSAG member)
• Contact to Third-Parties (support tools in the area of license measurement)
• Networking at conferences etc.
The SAP CCOE organization at hannover re
7
Core competence SAP license management
hannover re's SAP CCOE
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
The SAP CCOE organization at hannover re
8
System measurement, license auditing, contract management
License management
• Yearly SAP license auditing procedure in September
• Regular license measurement established for own purpose as “permanent license status”
• See also „CCOE Best Practice“ in SAP Support Portal (CCOE page) (1)
• Since 2015 license measurement in ERP-systems supported by tool (samQ)
for user classification and grouping of user between systems
• Know-how in SAP license structure is important for interpretation of measurement results
and for keeping control over license cost (maintenance)
Contract management
• Merge of different contracts (over the years)
− SAP ERP, SAP BO (Consolidation of SAP BO contracts), SAP B1, Success-Factors, SAP HEC, …
• Participation in DSAG Work Group (DSAG AK CCC / Service & Support)
• Adjusted (later) purchases aligned to realistic need of licenses
hannover re's SAP CCOE
SAP licenses at hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
SAP license life cycle of (later) purchase
9
Interrelation of single contracts in respect to licenses
2014/15
Automated
user classifi-
cation with
samQ
Contract 2013SAP App. Biz Analytics Prof.
BA&T SAP BO BI Suite (user)
[Transfer from SBOP to SAP]
Contract 2012BA&T SAP BO
Edge Plan.&Cons.
f. MS
Contract 2004
Professional User
Limited Professional
Employee User
Payroll Processing
Engines (industry spec.)
- RI Insurance Basissystem
- RI Insurance RM non life
- Collection and Disbursement
Contract 2008Developer
Employee User
Payroll Processing
Contr. 2009
Employee User
Contract 2011
Professional User
Biz Expert Upgr.User
SAP (BO) Fin.Cons.
Contract 2012B1 Professional User
B1 Limited CRM User
B1 Software Development Kit
Contract 2012
Professional User
Limited Professional
Contract 2013BA&T SAP Disclosure Mgt.
SAP App. Biz Analytics Prof.
Contracts
2016TDMS
ILM (partly)
Old BO contracts
ERP User
Hierachy
Engines etc.
BO UserCombination
B1
• New projects and additional user
to be taken into account for license
conform planning of later purchases
before performing license auditing procedure
• Each contract with updated “General Terms and Conditions”
(“quarterly updated price list”)
Other
Contract 2015x Developer
x Professional User
x Employee User
xxx ESS
x Biz Expert Upgr.User
Payroll Processing
BA&T SAP BO BI Suite
(User)
Contract 2016
x Professional User
xx Limited Professional
x Employee User
xxx ESS
xxx NetWeaver Found-
dation for 3rd-Party
x Platform User
Future Contracts
???Subscriptions /
Hana / HEC)
2017/1
8 A
dd
an
d R
eco
nfi
gu
re
SAP licenses at hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
Up-Front license cost too high, later purchase on levelled ratio at lower cost
Higher priced
user
Lower priced
user
# of users growing
Tool support (samQ)
for user classification
during measurement
based on usage
provides more
accuracy
Controlling of SAP license cost
10
by adaptation to usage and support by tool
Higher priced
user
Lower priced
user
Inaccurate
estimation
of required
user count
by projects
…
For being
license compliant
higher priced users
preferred and also
more than needed
Compliant
licences based
on real usage
lead to
levelled ratio
…
Basis for
planning
of (later)
purchases
(yearly maintenance cost follows…, at lower level)
SAP licenses at hannover re
SAP license management at hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
License measurement for SAP
11
Permanent status with yearly reporting date
# Developer
# Professional User
# Limited Professional
# Employee User
# ESS-User
# Biz Expert Upgr. User
# Payroll Processing
# BA&T SAP BO Edge P&C
# BA&T SAP Disclosure Mgt.
# SAP App. Biz Analytics Prof.
# SAP App. Biz Analytics Prof.
# SAP BO BI Suite (User)
# B1 Professional U
# B1 Limited CRM User
# B1 Software Dev.Kit
ERP User
Hierarchy
ERP User
Hierarchy
Engines
etc.
BO UserCombination
B1
Other
P03
PH1
IHP
Man
ua
lly p
erf
orm
ed
Cla
ssif
icati
on
US
MM
Do
wn
loa
d
Co
ns
olid
ati
on
an
d
Valid
ati
on
in
Excel
manual effort
of person days
for each
measurement
(Transaction
USMM)
Since 2014/15
automated User
Classification
(daily current)
on basis of
used
transactions
(samQ)
P03
PH1
IHP
Preparation of license audit with
automated Classification before LAW
P03
PH1
IHP
DM
FC
IH
B1
Per reference date (e.g. quarterly) manually
consolidation of licence status (2)
LAW
Result
USMM-
Reports
Contract
and License
Know How
Download in
Excel list
Download
Consolidated
measurement
result for transfer
to SAP
(partly per LAW)
Valid
ation
regard
ing o
vera
ll
contr
act
Planning of
later purchase
Consolidation is
basis for next
planning phaseAutomation
Know How about
structure of licenses,
contracts, measurement
(2) Consolidation over systems supported by unique User-Id (naming conventions to be considered)
SAP lic.mgmt. @ HR
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
License measurement for SAP
12
Consolidated license status based on measurement
Consolidated license status is basis for
internal Cost Allocation and Transfer Pricing
(cost model)
Basis for planning of later purchases
• Consolidated overview (on basis of unique User-IDs)
• Inquired needs of new licenses from projects
• Extrapolation of growth of departments/company
ERP User
Hierarchy
Engines
etc.
BO UserCombination
B1
Upgrades
# Developer
# Professional User
# Limited Professional
# Employee User
# ESS-User
# Biz Expert Upgr. User
# Payroll Processing
# BA&T SAP BO Edge P&C
# BA&T SAP Disclosure Mgt.
# SAP App. Biz Analytics Prof.
# SAP BO BI Suite (User)
# B1 Professional U
# B1 Limited CRM User
# B1 Software Dev.Kit
# …
and Engines …
Basis is „Named User“
with information for
system, company, etc.
Compliant optimization of SAP Licenses based on actual usage
• Automated classification of users (for ERP) with subsequent manual consolidation
• Measurement results and planning of later purchases lead to additional licenses
SAP lic.mgmt. @ HR
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
USMM and SLAW/LAW2 for SAP licence audit, and preceding user classification
Use supp. tools at an early stage, constantly, and where possible automated
Right of reconfiguration if possible and do proactive planning of later purchase
Consideration of 3rd-party systems (e.g. DOXIS), S4/Hana, Subscriptions etc.
Named User + Engine
• Hierarchy (Dev./Prof./Limited/BIUser/Employee/ESS etc.)
• Limited Professional User
− Defining agreement for existing customers (German: “Bestandskunde”)
− Ratio of “Limited Professional User” to “Professional User”
• Upgrade User (combining user types over modules)
• “Indirect” usage
• Engines
License measurement for SAP
13
Important aspects from hannover re's perspective
Valid price list and reference to purchased license contracts
License terms and structure
SAP lic.mgmt. @ HR
Conclusion from procedure at hannover re
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
Conclusions from procedure at hannover re
14
Key take away
The SAP CCOE must show dedicated commitment to the license topic
• Know-How in respect to SAP licenses must exist in customer organization
• Channelling of license/contract topics (e.g. from projects and measurement activities)
from hannover re’s process perspective is assigned to a dedicated supplier manager
Ongoing tracking of the license status
• Established procedure for ongoing license auditing/measurement for own purpose
User classification in ERP systems automated with tool support
(based on usage, compliant, automated with samQ (reduced effort))
Prepare planning of later purchases on a regular basis and at an early stage
(controlling of the yearly maintenance fee)
Optimization of SAP licenses at hannover re
Conclusion
Key facts about hannover re hannover re's SAP CCOE SAP licenses at hannover re SAP lic.mgmt. @ HR Conclusion
Disclaimer
15
This presentation does not address the investment objectives or financial situation of any particular person or
legal entity. Investors should seek independent professional advice and perform their own analysis regarding
the appropriateness of investing in any of our securities.
While Hannover Re has endeavoured to include in this presentation information it believes to be reliable,
complete and up-to-date, the company does not make any representation or warranty, express or implied,
as to the accuracy, completeness or updated status of such information.
Some of the statements in this presentation may be forward-looking statements or statements of future
expectations based on currently available information. Such statements naturally are subject to risks and
uncertainties. Factors such as the development of general economic conditions, future market conditions,
unusual catastrophic loss events, changes in the capital markets and other circumstances may cause the
actual events or results to be materially different from those anticipated by such statements.
This presentation serves information purposes only and does not constitute or form part of an offer
or solicitation to acquire, subscribe to or dispose of, any of the securities of Hannover Re.
© Hannover Rück SE. All rights reserved.
Hannover Re is the registered service mark of Hannover Rück SE.
Conclusion
SAP LICENSE OPTIMIZATION
22.06.2017
WITH SAMQ
Martin Kögel, VOQUZ
24
Periodical licenseoptimization acrossall connected SAP
systems
Find anddeactivate
inactive users
Automatedlicense
allocationaccording to
activity in SAP
Ongoing trackingof engine
consumption
View licensedetails and
histories in thesamQ
Dashboard
Analysis ofindirect accessby homegrownand third-party
software
SAP SYSTEM MEASUREMENT WITH SAMQActive and continuous
25
SAP SYSTEM MEASUREMENT WITH SAMQ
▪ Professional
▪ Limited Professional
▪ Employee
▪ …
User classification
Most common
standard licenses
ch
arg
ea
ble
Price list
Additional
standard licenses
Contractual agreements
Additional license allocation
▪ Worker
▪ Logistics
▪ Project Self Service
▪ ….
▪ Multi-client system
▪ Test
▪ Basis administration
▪ Individual license A
▪ Individual license B
▪ …
USMM
LAWResult
26
SAP SYSTEM MEASUREMENT WITH SAMQ
▪ Professional
▪ Limited Professional
▪ Employee
▪ …
Most common
standard licenses
ch
arg
ea
ble
Price list
Additional
standard licenses
Contractual agreements
Additional license allocation
▪ Worker
▪ Logistics
▪ Project Self Service
▪ ….
▪ Multi-client system
▪ Test
▪ Basis administration
▪ Individual license A
▪ Individual license B
▪ …
USMM
LAWResult
Automated
user
classification
with samQ
27
▪ Including all individual license types (named users)
▪ Define and run additional reports on license usage and user behavior
▪ Capabilities for identification of developers and free development resources
LICENSE OPTIMIZATION WITH SAMQsamQ optimization report
28
ACTIVE SAP LICENSE MANAGEMENTAll information at your finger tips
29
SCENARIO ANALYSISFind your best licensing strategy
▪ Run analyzes and develop license scenarios based on any desired customizing settings
▪ samQ offers templates for standard license types (e.g., worker, logistics and project user)
30
Discover non-dialogue users in connected SAP systems
INDIRECT ACCESSTool-supported analysis
31
8 interfaces, which must be analyzed for
indirect access
48 interfaces are uncritical
▪ Only technical activities
▪ The customer can prove that it is
not a case of indirect use
INDIRECT ACCESSTool-supported analysis
32
VOQUZ THANK YOU FOR YOUR ATTENTION
VOQUZ Labs GmbHReichenbachstr. 2
85737 Ismaning, Germany
Martin Kögel
Director Business Development
P. +49 89 925191417
www.voquz.com