actively listening
DESCRIPTION
Actively LlisteningTRANSCRIPT
Actively Listening
Front-End Customer ServiceRevenue Cycle Department
Things to Ask (Pick & Choose)• What did you like?• What didn’t you like?• What would you like?• What do we do that you really
wish we didn’t?• What would you like us to
change?• What did you appreciate the
most? The least?• What are our competitors
doing that you think we should do, too?
• What should we start doing? Stop doing?
• What should we do more of? Less of?
• What could we provide that was missing?
• Did anyone or anything let you down?
• What could we do to win more of your business?
• What could we provide that would justify raising our prices by 10%?