Cloud Services

10/22/2014

Mobile EmailActiveSync Set Up Guide for iPad/iPhone

 

ActiveSync  setup  is  the  same  for  iPhone  and  iPad.  The  instructions  below  have  been  updated  to  reflect  iOS7.    Earlier  versions  of  IOS  may  be  slightly  different.    

NOTE:    Be  aware  that  all  new  ActiveSync  accounts  may  take  up  to  15  minutes  to  set  up.  

ACTIVESYNC SETUP FOR IPHONE/IPAD

1. From  the  home  screen  select  Settings,  then  Mail,  Contacts,  Calendars,  then  Add  Account.    

 

 

 

 

2. Select  Exchange.  

 

3. Fill  in  the  following  fields:  a. Email:    Your  Exchange  email  address  (Required).  b. Password:  Your  Exchange  email  password  (Required).  c. Description:    Description  of  your  choice  (Optional)  d. Click  on  Next.    ActiveSync  will  begin  verifying  email  address  and  password.    e. ActiveSync  may  configure  itself  at  this  point  and  no  further  configuration  may  be  required.  

(If  not  please  proceed  to  step  4).    

 

   

You  have  now  successfully  configured  ActiveSync  on  your  iPhone.    You  will  receive  an  email  in  your  inbox  indicating  that  your  service  is  temporarily  blocked  from  synchronizing  using  Exchange  ActiveSync  and  is  pending  administrative  action.    No  Action  is  required  on  your  part.    This  temporary  block  will  automatically  clear  in  about  15  to  20  minutes.    Again,  no  action  is  required  on  your  part.    During  this  15-­‐20  minute  window  of  time  you  will  not  be  able  to  send  or  receive  email.    There  is  no  need  to  open  a  trouble  ticket  on  this  issue  unless  you  are  unable  to  send  or  receive  email  via  your  iOS  device  after  an  extended  period  of  time  has  elapsed  since  receiving  the  initial  notification.    

 4. If  your  service  DOES  NOT  activate  in  step  3  above  please  follow  the  instructions  below  to  

manually  complete  ActiveSync  configuration.    Fill  in  the  following  fields:  a. Email:    Your  Email  address  b. Server:    email.hostaccount.com  c. Domain:  COLLABORATION  d. User  Name:    Enter  your  Windows  domain  username,  found  in  the  Control  Panel  under  

the  mailbox  you  need  to  setup  for  this  account.    • How  to  find  the  Windows  domain  username  in  the  Cloud  Control  Panel:  

Select  the  Display  name  of  the  mailbox:    

   

Find  the  Windows  domain  username  in  the  General  section:  

•  

f. Password:    Your  Exchange  password    g. Select  Next.    

ActiveSync  will  begin  verifying  account  information.      

   

5. Select  the  items  you  would  like  to  sync  with  Exchange  and  then  select  Done.      

   

   

You  have  now  successfully  configured  ActiveSync  on  your  iPhone.    You  will  receive  an  email  in  your  inbox  indicating  that  your  service  is  temporarily  blocked  from  synchronizing  using  Exchange  ActiveSync  and  is  pending  administrative  action.    No  Action  is  required  on  your  part.    This  temporary  block  will  automatically  clear  in  about  15  to  20  minutes.    Again,  no  action  is  required  on  your  part.    During  this  15-­‐20  minute  window  of  time  you  will  not  be  able  to  send  or  receive  email.    There  is  no  need  to  open  a  trouble  ticket  on  this  issue  unless  you  are  unable  to  send  or  receive  email  via  your  iOS  device  after  an  extended  period  of  time  has  elapsed  since  receiving  the  initial  notification.  

OTHER IMPORTANT ACTIVESYNC OPTIONS

• Set  Schedule  for  receiving  email:  Settings  |  Fetch  New  Data  |  Push  (On/Off)  |  Fetch  Schedule:  15,  30,  Hourly,  Manually.    “Push/On”  =  Push.  Battery  life  is  impacted  the  more  often  you  receive  email.    

• Determine  how  much  email  is  pulled  into  each  folder:  Settings  |  Mail,  Contacts,  Calendars  |  Select  Account  |  Mail  Days  to  Sync  (Select  the  number  of  days  of  email  to  download  →3  is  the  default).