activities part ii communication
TRANSCRIPT
1 de 1
Business Communications and Customer Care
ACTIVITIES
1. What is Communication? Identify the basic elements of communication with the help of a diagram.
2. Write the phases of process communication
1 The sender has an idea. 4 The receiver gets the message
2 The sender encodes the idea 5 The receiver decodes the
message
3 The sender transmits the message
6 The receiver sends feedback to
the sender